(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer asks where you live
Called the customer by their name
Set clear expectations on refund
Everyone on team visit engagement infohub
De-escalated customer
Talked customer into replacement rather than a refund
