AcknowledgedCustomerHistorySharethrowbackpicture in theteam chatEveryone onteam visitengagementinfohubOutsidethe boxsmartsolutionEducatecustomerwith myaccountCustomermentionsWay DayFree!De-escalatedcustomerCustomeraskswhere youliveFollowedthe 10 daypre-shippolicyTalkedcustomer intoreplacementrather than arefundComplimentedPurchaseHelp apeer withan orderHelped onan orderover$2000Set clearexpectationson refundCalled thecustomerby theirnameAcknowledgedCustomerHistorySharethrowbackpicture in theteam chatEveryone onteam visitengagementinfohubOutsidethe boxsmartsolutionEducatecustomerwith myaccountCustomermentionsWay DayFree!De-escalatedcustomerCustomeraskswhere youliveFollowedthe 10 daypre-shippolicyTalkedcustomer intoreplacementrather than arefundComplimentedPurchaseHelp apeer withan orderHelped onan orderover$2000Set clearexpectationson refundCalled thecustomerby theirname

Way Day Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledged Customer History
  2. Share throwback picture in the team chat
  3. Everyone on team visit engagement infohub
  4. Outside the box smart solution
  5. Educate customer with my account
  6. Customer mentions Way Day
  7. Free!
  8. De-escalated customer
  9. Customer asks where you live
  10. Followed the 10 day pre-ship policy
  11. Talked customer into replacement rather than a refund
  12. Complimented Purchase
  13. Help a peer with an order
  14. Helped on an order over $2000
  15. Set clear expectations on refund
  16. Called the customer by their name