(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Educate customer with my account
Free!
Acknowledged Customer History
Followed the 10 day pre-ship policy
Help a peer with an order
Customer mentions Way Day
Called the customer by their name
Outside the box smart solution
De-escalated customer
Customer asks where you live
Set clear expectations on refund
Share throwback picture in the team chat
Complimented Purchase
Everyone on team visit engagement infohub
Talked customer into replacement rather than a refund
