This bingo card has 16 words: Complimented Purchase, Acknowledged Customer History, Set clear expectations on refund, De-escalated customer, Help a peer with an order, Educate customer with my account, Helped on an order over $2000, Everyone on team visit engagement infohub, Free!, Customer asks where you live, Share throwback picture in the team chat, Customer mentions Way Day, Talked customer into replacement rather than a refund, Followed the 10 day pre-ship policy, Outside the box smart solution and Called the customer by their name.
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