A follow up email was sentfor the following reasons;a) To provide or confirm aprocess to follow.b) To provide or confirmlinks to online information.c) On request from thecustomer.Customerwas verifiedand call wasloggedorrectlysubjectclearlyidentified thereason forthe callThe solution wascomplete and easyto understand toenable thecustomer to solvethe questionAgentportrayed aconfident,positive andprofessionalattitudeNodeadair"I'm gonnaspell thisback toyou..may I?""are youable to doit on yourown"A follow up email was sentfor the following reasons;a) To provide or confirm aprocess to follow.b) To provide or confirmlinks to online information.c) On request from thecustomer.Customerwas verifiedand call wasloggedorrectlysubjectclearlyidentified thereason forthe callThe solution wascomplete and easyto understand toenable thecustomer to solvethe questionAgentportrayed aconfident,positive andprofessionalattitudeNodeadair"I'm gonnaspell thisback toyou..may I?""are youable to doit on yourown"

Orlando (2) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A follow up email was sent for the following reasons; a) To provide or confirm a process to follow. b) To provide or confirm links to online information. c) On request from the customer.
  2. Customer was verified and call was logged orrectly
  3. subject clearly identified the reason for the call
  4. The solution was complete and easy to understand to enable the customer to solve the question
  5. Agent portrayed a confident, positive and professional attitude
  6. No dead air
  7. "I'm gonna spell this back to you..may I?"
  8. "are you able to do it on your own"