(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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The solution was complete and easy to understand to enable the customer to solve the question
subject clearly identified the reason for the call
"I'm gonna spell this back to you..may I?"
Customer was verified and call was logged orrectly
A follow up email was sent for the following reasons;
a) To provide or confirm a process to follow.
b) To provide or confirm links to online information.
c) On request from the customer.
No dead air
Agent portrayed a confident, positive and professional attitude
