Agentrequested allinformationnecessary toinvestigate theproblemdetailedexplanation oftheconversationwas loggedusing QAStandard textwas used ifavailable andadjusted forthe questionThe callpace wasacceptableAgentempathizedwith thecustomermanagedthecustomerexpectations"this is whatI'm going tosuggest, if imay""Orlando asin Miami-Florida,DisneyWorld"Agentrequested allinformationnecessary toinvestigate theproblemdetailedexplanation oftheconversationwas loggedusing QAStandard textwas used ifavailable andadjusted forthe questionThe callpace wasacceptableAgentempathizedwith thecustomermanagedthecustomerexpectations"this is whatI'm going tosuggest, if imay""Orlando asin Miami-Florida,DisneyWorld"

Orlando (3) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent requested all information necessary to investigate the problem
  2. detailed explanation of the conversation was logged using QA
  3. Standard text was used if available and adjusted for the question
  4. The call pace was acceptable
  5. Agent empathized with the customer
  6. managed the customer expectations
  7. "this is what I'm going to suggest, if i may"
  8. "Orlando as in Miami-Florida, Disney World"