(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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The call pace was acceptable
Standard text was used if available and adjusted for the question
"this is what I'm going to suggest, if i may"
"Orlando as in Miami-Florida, Disney World"
Agent empathized with the customer
detailed explanation of the conversation was logged using QA
managed the customer expectations
Agent requested all information necessary to investigate the problem
