managedthecustomerexpectations"Orlando asin Miami-Florida,DisneyWorld"Standard textwas used ifavailable andadjusted forthe questionAgentrequested allinformationnecessary toinvestigate theproblemdetailedexplanation oftheconversationwas loggedusing QAAgentempathizedwith thecustomerThe callpace wasacceptable"this is whatI'm going tosuggest, if imay"managedthecustomerexpectations"Orlando asin Miami-Florida,DisneyWorld"Standard textwas used ifavailable andadjusted forthe questionAgentrequested allinformationnecessary toinvestigate theproblemdetailedexplanation oftheconversationwas loggedusing QAAgentempathizedwith thecustomerThe callpace wasacceptable"this is whatI'm going tosuggest, if imay"

Orlando (3) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. managed the customer expectations
  2. "Orlando as in Miami-Florida, Disney World"
  3. Standard text was used if available and adjusted for the question
  4. Agent requested all information necessary to investigate the problem
  5. detailed explanation of the conversation was logged using QA
  6. Agent empathized with the customer
  7. The call pace was acceptable
  8. "this is what I'm going to suggest, if i may"