This bingo card has a free space and 8 words: "this is what I'm going to suggest, if i may", managed the customer expectations, detailed explanation of the conversation was logged using QA, Agent requested all information necessary to investigate the problem, Standard text was used if available and adjusted for the question, Agent empathized with the customer, The call pace was acceptable and "Orlando as in Miami-Florida, Disney World".
Customer Service | Customer Service | Quality Auditing BINGO!! | Quality Auditing BINGO!! | Contact Handle Expectations
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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