Deescalateone callwithsolutionHoldtime >120100%Proficientfor themonth#1 ontheteamCstover 95Have acustomerthank youby nameShare bestMOATpitch withteamA callin livemonitorCPDof 70Sendfunny gifin teamchatGreenCST ANDCATCompcallThank 5customersfor theirtenureSharebestcustomerintro5 textalertsone dayEnd 3 callswith havea excellent...Wraptime <1minuteComplimentteam mateAnswerpop quizquestion inteam chatGet 3MOATS inone daySharefavorite callof day by 6pm in Webex5 calls ina row withno hold3Excellentsurveys inone dayRebuttalsomeonethat said noto MOATDeescalateone callwithsolutionHoldtime >120100%Proficientfor themonth#1 ontheteamCstover 95Have acustomerthank youby nameShare bestMOATpitch withteamA callin livemonitorCPDof 70Sendfunny gifin teamchatGreenCST ANDCATCompcallThank 5customersfor theirtenureSharebestcustomerintro5 textalertsone dayEnd 3 callswith havea excellent...Wraptime <1minuteComplimentteam mateAnswerpop quizquestion inteam chatGet 3MOATS inone daySharefavorite callof day by 6pm in Webex5 calls ina row withno hold3Excellentsurveys inone dayRebuttalsomeonethat said noto MOAT

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
G
4
I
5
I
6
G
7
B
8
O
9
G
10
B
11
I
12
O
13
O
14
I
15
N
16
N
17
N
18
O
19
N
20
B
21
G
22
G
23
B
24
I
  1. B-Deescalate one call with solution
  2. O-Hold time > 120
  3. G-100% Proficient for the month
  4. I-#1 on the team
  5. I-Cst over 95
  6. G-Have a customer thank you by name
  7. B-Share best MOAT pitch with team
  8. O-A call in live monitor
  9. G-CPD of 70
  10. B-Send funny gif in team chat
  11. I-Green CST AND CAT
  12. O-Comp call
  13. O-Thank 5 customers for their tenure
  14. I-Share best customer intro
  15. N-5 text alerts one day
  16. N-End 3 calls with have a excellent ...
  17. N-Wrap time <1 minute
  18. O-Compliment team mate
  19. N-Answer pop quiz question in team chat
  20. B-Get 3 MOATS in one day
  21. G-Share favorite call of day by 6 pm in Webex
  22. G-5 calls in a row with no hold
  23. B-3 Excellent surveys in one day
  24. I-Rebuttal someone that said no to MOAT