Share best customer intro Rebuttal someone that said no to MOAT A call in live monitor Get 3 MOATS in one day Comp call Hold time > 120 #1 on the team 3 Excellent surveys in one day 5 text alerts one day End 3 calls with have a excellent ... Cst over 95 Wrap time <1 minute Deescalate one call with solution Share best MOAT pitch with team Send funny gif in team chat CPD of 70 Have a customer thank you by name Share favorite call of day by 6 pm in Webex Answer pop quiz question in team chat Thank 5 customers for their tenure 100% Proficient for the month 5 calls in a row with no hold Compliment team mate Green CST AND CAT Share best customer intro Rebuttal someone that said no to MOAT A call in live monitor Get 3 MOATS in one day Comp call Hold time > 120 #1 on the team 3 Excellent surveys in one day 5 text alerts one day End 3 calls with have a excellent ... Cst over 95 Wrap time <1 minute Deescalate one call with solution Share best MOAT pitch with team Send funny gif in team chat CPD of 70 Have a customer thank you by name Share favorite call of day by 6 pm in Webex Answer pop quiz question in team chat Thank 5 customers for their tenure 100% Proficient for the month 5 calls in a row with no hold Compliment team mate Green CST AND CAT
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Share best customer intro
I-Rebuttal someone that said no to MOAT
O-A call in live monitor
B-Get 3 MOATS in one day
O-Comp call
O-Hold time > 120
I-#1 on the team
B-3 Excellent surveys in one day
N-5 text alerts one day
N-End 3 calls with have a excellent ...
I-Cst over 95
N-Wrap time <1 minute
B-Deescalate one call with solution
B-Share best MOAT pitch with team
B-Send funny gif in team chat
G-CPD of 70
G-Have a customer thank you by name
G-Share favorite call of day by 6 pm in Webex
N-Answer pop quiz question in team chat
O-Thank 5 customers for their tenure
G-100% Proficient for the month
G-5 calls in a row with no hold
O-Compliment team mate
I-Green CST AND CAT