Sell three ofour "secretmenu" drinksin one shiftGreet tencustomersby namewithin oneshiftThank 10customers inone shiftbefore theythank youStart up anextendedconversation witha customer whilethey are waitingfor theirdrinks/foodHave aconversationwith acurbsidecustomerMake conversationwith a customerwhere they showyou pictures oftheir pets/childrenGreet a customerwho is looking atthe cups rack andmakerecommendationsor upsellLearn the namesof a customer'sloved ones(spouse, kids, etc.)and ask how theyare doingAsk a customerabout their plans forthe day/weekend andcreate an extendedconversation (> 2min)Get tencustomers tofollow ourInstagram andfollow thembackComplimenta customer'saccessory(mask, bag,glasses, etc.)Meet acustomerwho speaksthreelanguagesMake acustomersmileCome up withan inventiveidea to increasecustomerconnectionMeet customerswho teach at eacheducational level(pre-K, elementary,middle, high,college)Upsell 5customerson foodwithin oneshiftReceive acomplimentabout yourcustomerserviceUnironicallytalk aboutthe weatherwith acustomerMake acustomerlaughAnticipate customerneeds ten times inone shift (ex: giving atray before they askfor one, giving a bagbefore they ask forone)Upsell threecustomerson drink sizewithin oneshiftCreate arunning/inside jokewith aregularMeet twocustomers whoare formerpartners (ex-employees ofSyosset do notcount)Meet threecustomerswho aredifferent typesof doctorsRecommenda drink to acustomerthat theyenjoySell three ofour "secretmenu" drinksin one shiftGreet tencustomersby namewithin oneshiftThank 10customers inone shiftbefore theythank youStart up anextendedconversation witha customer whilethey are waitingfor theirdrinks/foodHave aconversationwith acurbsidecustomerMake conversationwith a customerwhere they showyou pictures oftheir pets/childrenGreet a customerwho is looking atthe cups rack andmakerecommendationsor upsellLearn the namesof a customer'sloved ones(spouse, kids, etc.)and ask how theyare doingAsk a customerabout their plans forthe day/weekend andcreate an extendedconversation (> 2min)Get tencustomers tofollow ourInstagram andfollow thembackComplimenta customer'saccessory(mask, bag,glasses, etc.)Meet acustomerwho speaksthreelanguagesMake acustomersmileCome up withan inventiveidea to increasecustomerconnectionMeet customerswho teach at eacheducational level(pre-K, elementary,middle, high,college)Upsell 5customerson foodwithin oneshiftReceive acomplimentabout yourcustomerserviceUnironicallytalk aboutthe weatherwith acustomerMake acustomerlaughAnticipate customerneeds ten times inone shift (ex: giving atray before they askfor one, giving a bagbefore they ask forone)Upsell threecustomerson drink sizewithin oneshiftCreate arunning/inside jokewith aregularMeet twocustomers whoare formerpartners (ex-employees ofSyosset do notcount)Meet threecustomerswho aredifferent typesof doctorsRecommenda drink to acustomerthat theyenjoy

Customer Connection Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sell three of our "secret menu" drinks in one shift
  2. Greet ten customers by name within one shift
  3. Thank 10 customers in one shift before they thank you
  4. Start up an extended conversation with a customer while they are waiting for their drinks/food
  5. Have a conversation with a curbside customer
  6. Make conversation with a customer where they show you pictures of their pets/children
  7. Greet a customer who is looking at the cups rack and make recommendations or upsell
  8. Learn the names of a customer's loved ones (spouse, kids, etc.) and ask how they are doing
  9. Ask a customer about their plans for the day/weekend and create an extended conversation (> 2 min)
  10. Get ten customers to follow our Instagram and follow them back
  11. Compliment a customer's accessory (mask, bag, glasses, etc.)
  12. Meet a customer who speaks three languages
  13. Make a customer smile
  14. Come up with an inventive idea to increase customer connection
  15. Meet customers who teach at each educational level (pre-K, elementary, middle, high, college)
  16. Upsell 5 customers on food within one shift
  17. Receive a compliment about your customer service
  18. Unironically talk about the weather with a customer
  19. Make a customer laugh
  20. Anticipate customer needs ten times in one shift (ex: giving a tray before they ask for one, giving a bag before they ask for one)
  21. Upsell three customers on drink size within one shift
  22. Create a running/ inside joke with a regular
  23. Meet two customers who are former partners (ex-employees of Syosset do not count)
  24. Meet three customers who are different types of doctors
  25. Recommend a drink to a customer that they enjoy