Make conversationwith a customerwhere they showyou pictures oftheir pets/childrenMeet customerswho teach at eacheducational level(pre-K, elementary,middle, high,college)Meet threecustomerswho aredifferent typesof doctorsGreet a customerwho is looking atthe cups rack andmakerecommendationsor upsellComplimenta customer'saccessory(mask, bag,glasses, etc.)Unironicallytalk aboutthe weatherwith acustomerLearn the namesof a customer'sloved ones(spouse, kids, etc.)and ask how theyare doingReceive acomplimentabout yourcustomerserviceMeet twocustomers whoare formerpartners (ex-employees ofSyosset do notcount)Get tencustomers tofollow ourInstagram andfollow thembackMeet acustomerwho speaksthreelanguagesSell three ofour "secretmenu" drinksin one shiftCreate arunning/inside jokewith aregularHave aconversationwith acurbsidecustomerUpsell 5customerson foodwithin oneshiftRecommenda drink to acustomerthat theyenjoyAnticipate customerneeds ten times inone shift (ex: giving atray before they askfor one, giving a bagbefore they ask forone)Make acustomerlaughUpsell threecustomerson drink sizewithin oneshiftGreet tencustomersby namewithin oneshiftCome up withan inventiveidea to increasecustomerconnectionThank 10customers inone shiftbefore theythank youStart up anextendedconversation witha customer whilethey are waitingfor theirdrinks/foodMake acustomersmileAsk a customerabout their plans forthe day/weekend andcreate an extendedconversation (> 2min)Make conversationwith a customerwhere they showyou pictures oftheir pets/childrenMeet customerswho teach at eacheducational level(pre-K, elementary,middle, high,college)Meet threecustomerswho aredifferent typesof doctorsGreet a customerwho is looking atthe cups rack andmakerecommendationsor upsellComplimenta customer'saccessory(mask, bag,glasses, etc.)Unironicallytalk aboutthe weatherwith acustomerLearn the namesof a customer'sloved ones(spouse, kids, etc.)and ask how theyare doingReceive acomplimentabout yourcustomerserviceMeet twocustomers whoare formerpartners (ex-employees ofSyosset do notcount)Get tencustomers tofollow ourInstagram andfollow thembackMeet acustomerwho speaksthreelanguagesSell three ofour "secretmenu" drinksin one shiftCreate arunning/inside jokewith aregularHave aconversationwith acurbsidecustomerUpsell 5customerson foodwithin oneshiftRecommenda drink to acustomerthat theyenjoyAnticipate customerneeds ten times inone shift (ex: giving atray before they askfor one, giving a bagbefore they ask forone)Make acustomerlaughUpsell threecustomerson drink sizewithin oneshiftGreet tencustomersby namewithin oneshiftCome up withan inventiveidea to increasecustomerconnectionThank 10customers inone shiftbefore theythank youStart up anextendedconversation witha customer whilethey are waitingfor theirdrinks/foodMake acustomersmileAsk a customerabout their plans forthe day/weekend andcreate an extendedconversation (> 2min)

Customer Connection Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Make conversation with a customer where they show you pictures of their pets/children
  2. Meet customers who teach at each educational level (pre-K, elementary, middle, high, college)
  3. Meet three customers who are different types of doctors
  4. Greet a customer who is looking at the cups rack and make recommendations or upsell
  5. Compliment a customer's accessory (mask, bag, glasses, etc.)
  6. Unironically talk about the weather with a customer
  7. Learn the names of a customer's loved ones (spouse, kids, etc.) and ask how they are doing
  8. Receive a compliment about your customer service
  9. Meet two customers who are former partners (ex-employees of Syosset do not count)
  10. Get ten customers to follow our Instagram and follow them back
  11. Meet a customer who speaks three languages
  12. Sell three of our "secret menu" drinks in one shift
  13. Create a running/ inside joke with a regular
  14. Have a conversation with a curbside customer
  15. Upsell 5 customers on food within one shift
  16. Recommend a drink to a customer that they enjoy
  17. Anticipate customer needs ten times in one shift (ex: giving a tray before they ask for one, giving a bag before they ask for one)
  18. Make a customer laugh
  19. Upsell three customers on drink size within one shift
  20. Greet ten customers by name within one shift
  21. Come up with an inventive idea to increase customer connection
  22. Thank 10 customers in one shift before they thank you
  23. Start up an extended conversation with a customer while they are waiting for their drinks/food
  24. Make a customer smile
  25. Ask a customer about their plans for the day/weekend and create an extended conversation (> 2 min)