Create arunning/inside jokewith aregularHave aconversationwith acurbsidecustomerMeet customerswho teach at eacheducational level(pre-K, elementary,middle, high,college)Greet a customerwho is looking atthe cups rack andmakerecommendationsor upsellReceive acomplimentabout yourcustomerserviceUpsell 5customerson foodwithin oneshiftMeet threecustomerswho aredifferent typesof doctorsGet tencustomers tofollow ourInstagram andfollow thembackAnticipate customerneeds ten times inone shift (ex: giving atray before they askfor one, giving a bagbefore they ask forone)Upsell threecustomerson drink sizewithin oneshiftMeet acustomerwho speaksthreelanguagesMake acustomersmileLearn the namesof a customer'sloved ones(spouse, kids, etc.)and ask how theyare doingMake conversationwith a customerwhere they showyou pictures oftheir pets/childrenThank 10customers inone shiftbefore theythank youRecommenda drink to acustomerthat theyenjoyMake acustomerlaughComplimenta customer'saccessory(mask, bag,glasses, etc.)Start up anextendedconversation witha customer whilethey are waitingfor theirdrinks/foodSell three ofour "secretmenu" drinksin one shiftUnironicallytalk aboutthe weatherwith acustomerGreet tencustomersby namewithin oneshiftAsk a customerabout their plans forthe day/weekend andcreate an extendedconversation (> 2min)Meet twocustomers whoare formerpartners (ex-employees ofSyosset do notcount)Come up withan inventiveidea to increasecustomerconnectionCreate arunning/inside jokewith aregularHave aconversationwith acurbsidecustomerMeet customerswho teach at eacheducational level(pre-K, elementary,middle, high,college)Greet a customerwho is looking atthe cups rack andmakerecommendationsor upsellReceive acomplimentabout yourcustomerserviceUpsell 5customerson foodwithin oneshiftMeet threecustomerswho aredifferent typesof doctorsGet tencustomers tofollow ourInstagram andfollow thembackAnticipate customerneeds ten times inone shift (ex: giving atray before they askfor one, giving a bagbefore they ask forone)Upsell threecustomerson drink sizewithin oneshiftMeet acustomerwho speaksthreelanguagesMake acustomersmileLearn the namesof a customer'sloved ones(spouse, kids, etc.)and ask how theyare doingMake conversationwith a customerwhere they showyou pictures oftheir pets/childrenThank 10customers inone shiftbefore theythank youRecommenda drink to acustomerthat theyenjoyMake acustomerlaughComplimenta customer'saccessory(mask, bag,glasses, etc.)Start up anextendedconversation witha customer whilethey are waitingfor theirdrinks/foodSell three ofour "secretmenu" drinksin one shiftUnironicallytalk aboutthe weatherwith acustomerGreet tencustomersby namewithin oneshiftAsk a customerabout their plans forthe day/weekend andcreate an extendedconversation (> 2min)Meet twocustomers whoare formerpartners (ex-employees ofSyosset do notcount)Come up withan inventiveidea to increasecustomerconnection

Customer Connection Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create a running/ inside joke with a regular
  2. Have a conversation with a curbside customer
  3. Meet customers who teach at each educational level (pre-K, elementary, middle, high, college)
  4. Greet a customer who is looking at the cups rack and make recommendations or upsell
  5. Receive a compliment about your customer service
  6. Upsell 5 customers on food within one shift
  7. Meet three customers who are different types of doctors
  8. Get ten customers to follow our Instagram and follow them back
  9. Anticipate customer needs ten times in one shift (ex: giving a tray before they ask for one, giving a bag before they ask for one)
  10. Upsell three customers on drink size within one shift
  11. Meet a customer who speaks three languages
  12. Make a customer smile
  13. Learn the names of a customer's loved ones (spouse, kids, etc.) and ask how they are doing
  14. Make conversation with a customer where they show you pictures of their pets/children
  15. Thank 10 customers in one shift before they thank you
  16. Recommend a drink to a customer that they enjoy
  17. Make a customer laugh
  18. Compliment a customer's accessory (mask, bag, glasses, etc.)
  19. Start up an extended conversation with a customer while they are waiting for their drinks/food
  20. Sell three of our "secret menu" drinks in one shift
  21. Unironically talk about the weather with a customer
  22. Greet ten customers by name within one shift
  23. Ask a customer about their plans for the day/weekend and create an extended conversation (> 2 min)
  24. Meet two customers who are former partners (ex-employees of Syosset do not count)
  25. Come up with an inventive idea to increase customer connection