Learn the namesof a customer'sloved ones(spouse, kids, etc.)and ask how theyare doingCreate arunning/inside jokewith aregularRecommenda drink to acustomerthat theyenjoyGreet tencustomersby namewithin oneshiftMeet customerswho teach at eacheducational level(pre-K, elementary,middle, high,college)Receive acomplimentabout yourcustomerserviceMake acustomerlaughHave aconversationwith acurbsidecustomerGreet a customerwho is looking atthe cups rack andmakerecommendationsor upsellGet tencustomers tofollow ourInstagram andfollow thembackMeet twocustomers whoare formerpartners (ex-employees ofSyosset do notcount)Upsell threecustomerson drink sizewithin oneshiftUpsell 5customerson foodwithin oneshiftSell three ofour "secretmenu" drinksin one shiftComplimenta customer'saccessory(mask, bag,glasses, etc.)Make conversationwith a customerwhere they showyou pictures oftheir pets/childrenMeet acustomerwho speaksthreelanguagesThank 10customers inone shiftbefore theythank youMake acustomersmileAsk a customerabout their plans forthe day/weekend andcreate an extendedconversation (> 2min)Anticipate customerneeds ten times inone shift (ex: giving atray before they askfor one, giving a bagbefore they ask forone)Start up anextendedconversation witha customer whilethey are waitingfor theirdrinks/foodCome up withan inventiveidea to increasecustomerconnectionMeet threecustomerswho aredifferent typesof doctorsUnironicallytalk aboutthe weatherwith acustomerLearn the namesof a customer'sloved ones(spouse, kids, etc.)and ask how theyare doingCreate arunning/inside jokewith aregularRecommenda drink to acustomerthat theyenjoyGreet tencustomersby namewithin oneshiftMeet customerswho teach at eacheducational level(pre-K, elementary,middle, high,college)Receive acomplimentabout yourcustomerserviceMake acustomerlaughHave aconversationwith acurbsidecustomerGreet a customerwho is looking atthe cups rack andmakerecommendationsor upsellGet tencustomers tofollow ourInstagram andfollow thembackMeet twocustomers whoare formerpartners (ex-employees ofSyosset do notcount)Upsell threecustomerson drink sizewithin oneshiftUpsell 5customerson foodwithin oneshiftSell three ofour "secretmenu" drinksin one shiftComplimenta customer'saccessory(mask, bag,glasses, etc.)Make conversationwith a customerwhere they showyou pictures oftheir pets/childrenMeet acustomerwho speaksthreelanguagesThank 10customers inone shiftbefore theythank youMake acustomersmileAsk a customerabout their plans forthe day/weekend andcreate an extendedconversation (> 2min)Anticipate customerneeds ten times inone shift (ex: giving atray before they askfor one, giving a bagbefore they ask forone)Start up anextendedconversation witha customer whilethey are waitingfor theirdrinks/foodCome up withan inventiveidea to increasecustomerconnectionMeet threecustomerswho aredifferent typesof doctorsUnironicallytalk aboutthe weatherwith acustomer

Customer Connection Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn the names of a customer's loved ones (spouse, kids, etc.) and ask how they are doing
  2. Create a running/ inside joke with a regular
  3. Recommend a drink to a customer that they enjoy
  4. Greet ten customers by name within one shift
  5. Meet customers who teach at each educational level (pre-K, elementary, middle, high, college)
  6. Receive a compliment about your customer service
  7. Make a customer laugh
  8. Have a conversation with a curbside customer
  9. Greet a customer who is looking at the cups rack and make recommendations or upsell
  10. Get ten customers to follow our Instagram and follow them back
  11. Meet two customers who are former partners (ex-employees of Syosset do not count)
  12. Upsell three customers on drink size within one shift
  13. Upsell 5 customers on food within one shift
  14. Sell three of our "secret menu" drinks in one shift
  15. Compliment a customer's accessory (mask, bag, glasses, etc.)
  16. Make conversation with a customer where they show you pictures of their pets/children
  17. Meet a customer who speaks three languages
  18. Thank 10 customers in one shift before they thank you
  19. Make a customer smile
  20. Ask a customer about their plans for the day/weekend and create an extended conversation (> 2 min)
  21. Anticipate customer needs ten times in one shift (ex: giving a tray before they ask for one, giving a bag before they ask for one)
  22. Start up an extended conversation with a customer while they are waiting for their drinks/food
  23. Come up with an inventive idea to increase customer connection
  24. Meet three customers who are different types of doctors
  25. Unironically talk about the weather with a customer