Unironicallytalk aboutthe weatherwith acustomerRecommenda drink to acustomerthat theyenjoyMake conversationwith a customerwhere they showyou pictures oftheir pets/childrenHave aconversationwith acurbsidecustomerMeet threecustomerswho aredifferent typesof doctorsCome up withan inventiveidea to increasecustomerconnectionThank 10customers inone shiftbefore theythank youComplimenta customer'saccessory(mask, bag,glasses, etc.)Make acustomerlaughGet tencustomers tofollow ourInstagram andfollow thembackReceive acomplimentabout yourcustomerserviceUpsell threecustomerson drink sizewithin oneshiftAsk a customerabout their plans forthe day/weekend andcreate an extendedconversation (> 2min)Upsell 5customerson foodwithin oneshiftMake acustomersmileCreate arunning/inside jokewith aregularStart up anextendedconversation witha customer whilethey are waitingfor theirdrinks/foodAnticipate customerneeds ten times inone shift (ex: giving atray before they askfor one, giving a bagbefore they ask forone)Sell three ofour "secretmenu" drinksin one shiftMeet acustomerwho speaksthreelanguagesMeet customerswho teach at eacheducational level(pre-K, elementary,middle, high,college)Greet tencustomersby namewithin oneshiftMeet twocustomers whoare formerpartners (ex-employees ofSyosset do notcount)Learn the namesof a customer'sloved ones(spouse, kids, etc.)and ask how theyare doingGreet a customerwho is looking atthe cups rack andmakerecommendationsor upsellUnironicallytalk aboutthe weatherwith acustomerRecommenda drink to acustomerthat theyenjoyMake conversationwith a customerwhere they showyou pictures oftheir pets/childrenHave aconversationwith acurbsidecustomerMeet threecustomerswho aredifferent typesof doctorsCome up withan inventiveidea to increasecustomerconnectionThank 10customers inone shiftbefore theythank youComplimenta customer'saccessory(mask, bag,glasses, etc.)Make acustomerlaughGet tencustomers tofollow ourInstagram andfollow thembackReceive acomplimentabout yourcustomerserviceUpsell threecustomerson drink sizewithin oneshiftAsk a customerabout their plans forthe day/weekend andcreate an extendedconversation (> 2min)Upsell 5customerson foodwithin oneshiftMake acustomersmileCreate arunning/inside jokewith aregularStart up anextendedconversation witha customer whilethey are waitingfor theirdrinks/foodAnticipate customerneeds ten times inone shift (ex: giving atray before they askfor one, giving a bagbefore they ask forone)Sell three ofour "secretmenu" drinksin one shiftMeet acustomerwho speaksthreelanguagesMeet customerswho teach at eacheducational level(pre-K, elementary,middle, high,college)Greet tencustomersby namewithin oneshiftMeet twocustomers whoare formerpartners (ex-employees ofSyosset do notcount)Learn the namesof a customer'sloved ones(spouse, kids, etc.)and ask how theyare doingGreet a customerwho is looking atthe cups rack andmakerecommendationsor upsell

Customer Connection Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Unironically talk about the weather with a customer
  2. Recommend a drink to a customer that they enjoy
  3. Make conversation with a customer where they show you pictures of their pets/children
  4. Have a conversation with a curbside customer
  5. Meet three customers who are different types of doctors
  6. Come up with an inventive idea to increase customer connection
  7. Thank 10 customers in one shift before they thank you
  8. Compliment a customer's accessory (mask, bag, glasses, etc.)
  9. Make a customer laugh
  10. Get ten customers to follow our Instagram and follow them back
  11. Receive a compliment about your customer service
  12. Upsell three customers on drink size within one shift
  13. Ask a customer about their plans for the day/weekend and create an extended conversation (> 2 min)
  14. Upsell 5 customers on food within one shift
  15. Make a customer smile
  16. Create a running/ inside joke with a regular
  17. Start up an extended conversation with a customer while they are waiting for their drinks/food
  18. Anticipate customer needs ten times in one shift (ex: giving a tray before they ask for one, giving a bag before they ask for one)
  19. Sell three of our "secret menu" drinks in one shift
  20. Meet a customer who speaks three languages
  21. Meet customers who teach at each educational level (pre-K, elementary, middle, high, college)
  22. Greet ten customers by name within one shift
  23. Meet two customers who are former partners (ex-employees of Syosset do not count)
  24. Learn the names of a customer's loved ones (spouse, kids, etc.) and ask how they are doing
  25. Greet a customer who is looking at the cups rack and make recommendations or upsell