Greet a customerwho is looking atthe cups rack andmakerecommendationsor upsellMeet acustomerwho speaksthreelanguagesMeet twocustomers whoare formerpartners (ex-employees ofSyosset do notcount)Sell three ofour "secretmenu" drinksin one shiftHave aconversationwith acurbsidecustomerStart up anextendedconversation witha customer whilethey are waitingfor theirdrinks/foodLearn the namesof a customer'sloved ones(spouse, kids, etc.)and ask how theyare doingThank 10customers inone shiftbefore theythank youMeet customerswho teach at eacheducational level(pre-K, elementary,middle, high,college)Meet threecustomerswho aredifferent typesof doctorsReceive acomplimentabout yourcustomerserviceMake acustomerlaughGreet tencustomersby namewithin oneshiftMake acustomersmileAsk a customerabout their plans forthe day/weekend andcreate an extendedconversation (> 2min)Complimenta customer'saccessory(mask, bag,glasses, etc.)Upsell 5customerson foodwithin oneshiftCreate arunning/inside jokewith aregularUpsell threecustomerson drink sizewithin oneshiftUnironicallytalk aboutthe weatherwith acustomerCome up withan inventiveidea to increasecustomerconnectionRecommenda drink to acustomerthat theyenjoyGet tencustomers tofollow ourInstagram andfollow thembackMake conversationwith a customerwhere they showyou pictures oftheir pets/childrenAnticipate customerneeds ten times inone shift (ex: giving atray before they askfor one, giving a bagbefore they ask forone)Greet a customerwho is looking atthe cups rack andmakerecommendationsor upsellMeet acustomerwho speaksthreelanguagesMeet twocustomers whoare formerpartners (ex-employees ofSyosset do notcount)Sell three ofour "secretmenu" drinksin one shiftHave aconversationwith acurbsidecustomerStart up anextendedconversation witha customer whilethey are waitingfor theirdrinks/foodLearn the namesof a customer'sloved ones(spouse, kids, etc.)and ask how theyare doingThank 10customers inone shiftbefore theythank youMeet customerswho teach at eacheducational level(pre-K, elementary,middle, high,college)Meet threecustomerswho aredifferent typesof doctorsReceive acomplimentabout yourcustomerserviceMake acustomerlaughGreet tencustomersby namewithin oneshiftMake acustomersmileAsk a customerabout their plans forthe day/weekend andcreate an extendedconversation (> 2min)Complimenta customer'saccessory(mask, bag,glasses, etc.)Upsell 5customerson foodwithin oneshiftCreate arunning/inside jokewith aregularUpsell threecustomerson drink sizewithin oneshiftUnironicallytalk aboutthe weatherwith acustomerCome up withan inventiveidea to increasecustomerconnectionRecommenda drink to acustomerthat theyenjoyGet tencustomers tofollow ourInstagram andfollow thembackMake conversationwith a customerwhere they showyou pictures oftheir pets/childrenAnticipate customerneeds ten times inone shift (ex: giving atray before they askfor one, giving a bagbefore they ask forone)

Customer Connection Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greet a customer who is looking at the cups rack and make recommendations or upsell
  2. Meet a customer who speaks three languages
  3. Meet two customers who are former partners (ex-employees of Syosset do not count)
  4. Sell three of our "secret menu" drinks in one shift
  5. Have a conversation with a curbside customer
  6. Start up an extended conversation with a customer while they are waiting for their drinks/food
  7. Learn the names of a customer's loved ones (spouse, kids, etc.) and ask how they are doing
  8. Thank 10 customers in one shift before they thank you
  9. Meet customers who teach at each educational level (pre-K, elementary, middle, high, college)
  10. Meet three customers who are different types of doctors
  11. Receive a compliment about your customer service
  12. Make a customer laugh
  13. Greet ten customers by name within one shift
  14. Make a customer smile
  15. Ask a customer about their plans for the day/weekend and create an extended conversation (> 2 min)
  16. Compliment a customer's accessory (mask, bag, glasses, etc.)
  17. Upsell 5 customers on food within one shift
  18. Create a running/ inside joke with a regular
  19. Upsell three customers on drink size within one shift
  20. Unironically talk about the weather with a customer
  21. Come up with an inventive idea to increase customer connection
  22. Recommend a drink to a customer that they enjoy
  23. Get ten customers to follow our Instagram and follow them back
  24. Make conversation with a customer where they show you pictures of their pets/children
  25. Anticipate customer needs ten times in one shift (ex: giving a tray before they ask for one, giving a bag before they ask for one)