(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ticket include reason behind selected resolution
Kept Customer informed about changes/updates in timely fashion
Correct Ticket Title
Expectations set with customer /internal partner
Communication with customer professional, accurate & detailed
Action taken/wizard ran in a timely fashion
Ticket Template Used
Communication documented in order notes
Backorders and cancellations acknowledged with customer/BAM
Reason provided why outreach not needed
Pooling Introduction template used
Reason provided why outreach not needed
Backorders acknowledged with customer/BAM
Communication with internal/partner professional, accurate & detailed
Reason behind resolution
Other team memeber acknowledged
Customer name referenced
Update every 5 business days
Kept Customer informed about changes/updates in timely fashion
Ticket closed appropriately
Correct wizard for resolution
Were correct ticket(s) entered for internal requests
