(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pooling Introduction template used
Correct wizard for resolution
Update every 5 business days
Kept Customer informed about changes/updates in timely fashion
Backorders and cancellations acknowledged with customer/BAM
Backorders acknowledged with customer/BAM
Ticket Template Used
Ticket closed appropriately
Ticket include reason behind selected resolution
Communication with internal/partner professional, accurate & detailed
Communication documented in order notes
Kept Customer informed about changes/updates in timely fashion
Communication with customer professional, accurate & detailed
Action taken/wizard ran in a timely fashion
Reason provided why outreach not needed
Ticket include reason behind selected resolution
Other team memeber acknowledged
Action taken/wizard ran in a timely fashion
Customer name referenced
Reason behind resolution
Correct Ticket Title
Were correct ticket(s) entered for internal requests
