TicketTemplateUsedCommunicationwithinternal/partnerprofessional,accurate &detailedKept Customerinformed aboutchanges/updatesin timely fashion Kept Customerinformed aboutchanges/updatesin timely fashionBackorders andcancellationsacknowledgedwithcustomer/BAMExpectationsset withcustomer/internalpartner Backordersacknowledgedwithcustomer/BAMTicket closedappropriatelyReasonbehindresolutionReasonprovided whyoutreach notneeded  Communicationdocumented inorder notesActiontaken/wizardran in atimelyfashionCommunicationwith customerprofessional,accurate &detailed Ticket includereasonbehindselectedresolutionCorrectwizard forresolutionUpdateevery 5businessdaysPoolingIntroductiontemplateusedOther teammemeberacknowledged Reasonprovidedwhyoutreach notneededWere correctticket(s)entered forinternalrequestsCustomernamereferencedActiontaken/wizardran in atimelyfashion CorrectTicketTitleTicket includereasonbehindselectedresolutionTicketTemplateUsedCommunicationwithinternal/partnerprofessional,accurate &detailedKept Customerinformed aboutchanges/updatesin timely fashion Kept Customerinformed aboutchanges/updatesin timely fashionBackorders andcancellationsacknowledgedwithcustomer/BAMExpectationsset withcustomer/internalpartner Backordersacknowledgedwithcustomer/BAMTicket closedappropriatelyReasonbehindresolutionReasonprovided whyoutreach notneeded  Communicationdocumented inorder notesActiontaken/wizardran in atimelyfashionCommunicationwith customerprofessional,accurate &detailed Ticket includereasonbehindselectedresolutionCorrectwizard forresolutionUpdateevery 5businessdaysPoolingIntroductiontemplateusedOther teammemeberacknowledged Reasonprovidedwhyoutreach notneededWere correctticket(s)entered forinternalrequestsCustomernamereferencedActiontaken/wizardran in atimelyfashion CorrectTicketTitleTicket includereasonbehindselectedresolution

QA - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ticket Template Used
  2. Communication with internal/partner professional, accurate & detailed
  3. Kept Customer informed about changes/updates in timely fashion
  4. Kept Customer informed about changes/updates in timely fashion
  5. Backorders and cancellations acknowledged with customer/BAM
  6. Expectations set with customer /internal partner
  7. Backorders acknowledged with customer/BAM
  8. Ticket closed appropriately
  9. Reason behind resolution
  10. Reason provided why outreach not needed
  11. Communication documented in order notes
  12. Action taken/wizard ran in a timely fashion
  13. Communication with customer professional, accurate & detailed
  14. Ticket include reason behind selected resolution
  15. Correct wizard for resolution
  16. Update every 5 business days
  17. Pooling Introduction template used
  18. Other team memeber acknowledged
  19. Reason provided why outreach not needed
  20. Were correct ticket(s) entered for internal requests
  21. Customer name referenced
  22. Action taken/wizard ran in a timely fashion
  23. Correct Ticket Title
  24. Ticket include reason behind selected resolution