Other teammemeberacknowledged Backorders andcancellationsacknowledgedwithcustomer/BAMReasonprovidedwhyoutreach notneededCorrectwizard forresolutionTicket includereasonbehindselectedresolutionPoolingIntroductiontemplateusedTicket closedappropriatelyUpdateevery 5businessdaysActiontaken/wizardran in atimelyfashion Communicationwith customerprofessional,accurate &detailed Were correctticket(s)entered forinternalrequestsActiontaken/wizardran in atimelyfashionCorrectTicketTitleTicket includereasonbehindselectedresolutionBackordersacknowledgedwithcustomer/BAMKept Customerinformed aboutchanges/updatesin timely fashion Communicationwithinternal/partnerprofessional,accurate &detailedReasonprovided whyoutreach notneeded  Communicationdocumented inorder notesKept Customerinformed aboutchanges/updatesin timely fashionTicketTemplateUsedReasonbehindresolutionCustomernamereferencedExpectationsset withcustomer/internalpartner Other teammemeberacknowledged Backorders andcancellationsacknowledgedwithcustomer/BAMReasonprovidedwhyoutreach notneededCorrectwizard forresolutionTicket includereasonbehindselectedresolutionPoolingIntroductiontemplateusedTicket closedappropriatelyUpdateevery 5businessdaysActiontaken/wizardran in atimelyfashion Communicationwith customerprofessional,accurate &detailed Were correctticket(s)entered forinternalrequestsActiontaken/wizardran in atimelyfashionCorrectTicketTitleTicket includereasonbehindselectedresolutionBackordersacknowledgedwithcustomer/BAMKept Customerinformed aboutchanges/updatesin timely fashion Communicationwithinternal/partnerprofessional,accurate &detailedReasonprovided whyoutreach notneeded  Communicationdocumented inorder notesKept Customerinformed aboutchanges/updatesin timely fashionTicketTemplateUsedReasonbehindresolutionCustomernamereferencedExpectationsset withcustomer/internalpartner 

QA - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Other team memeber acknowledged
  2. Backorders and cancellations acknowledged with customer/BAM
  3. Reason provided why outreach not needed
  4. Correct wizard for resolution
  5. Ticket include reason behind selected resolution
  6. Pooling Introduction template used
  7. Ticket closed appropriately
  8. Update every 5 business days
  9. Action taken/wizard ran in a timely fashion
  10. Communication with customer professional, accurate & detailed
  11. Were correct ticket(s) entered for internal requests
  12. Action taken/wizard ran in a timely fashion
  13. Correct Ticket Title
  14. Ticket include reason behind selected resolution
  15. Backorders acknowledged with customer/BAM
  16. Kept Customer informed about changes/updates in timely fashion
  17. Communication with internal/partner professional, accurate & detailed
  18. Reason provided why outreach not needed
  19. Communication documented in order notes
  20. Kept Customer informed about changes/updates in timely fashion
  21. Ticket Template Used
  22. Reason behind resolution
  23. Customer name referenced
  24. Expectations set with customer /internal partner