(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Kept Customer informed about changes/updates in timely fashion
Pooling Introduction template used
Reason behind resolution
Action taken/wizard ran in a timely fashion
Ticket Template Used
Communication with internal/partner professional, accurate & detailed
Communication with customer professional, accurate & detailed
Ticket include reason behind selected resolution
Customer name referenced
Expectations set with customer /internal partner
Other team memeber acknowledged
Backorders and cancellations acknowledged with customer/BAM
Communication documented in order notes
Kept Customer informed about changes/updates in timely fashion
Action taken/wizard ran in a timely fashion
Ticket closed appropriately
Reason provided why outreach not needed
Correct wizard for resolution
Update every 5 business days
Reason provided why outreach not needed
Ticket include reason behind selected resolution
Were correct ticket(s) entered for internal requests
