(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Follow up & Follow Thru
Remember they have a choice of where to get care
Learn something "non-medical" about pt
Offer water, snack, pillow, blanket...
Smile-even if you're on the phone
Remember they have a choice of where to get care
Remember their name & use it in conversation
Remember their name & use it in conversation
Check in with them after they’ve waited 10 min
Ask: What are you looking for in today's experience?
Thank them for choosing our clinic
Be aware of your tone of voice
Explain processes clearly
Use Pt identifiers appropriately
Check in with them after they've waited more than 10 min
Make a nice comment about their clothing or hair or glasses etc
Ask questions to clarify
Ask: What are you looking for in today's experience?
Follow up & Follow thru
What is mundane to you is probably new for pt
Offer water, snack, pillow, blanket . . .
Use Error prevention techniques
Explain processes clearly
Slow down & be mindful
Have Fun!
Try to remember them & notice new things about them
Keep a clean environment
Listen: They know their body
Listen: They know their body
Try to remember them & notice new things
Slow down & be Mindful
Make a nice comment about their clothing or hair or glasses... :)
Take time for YOU if needed
Use Patient identifiers appropriately
Verify that all their ?'s are answered before they leave
Have Fun!
Document Carefully
What is mundane to you is probably new to Pt
Return messages promptly
Be aware of your tone of voice
Use Error Prevention techniques
Verify that all their ?’s have been answered before they leave
