(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Slow down & be mindful
Verify that all their ?'s are answered before they leave
Remember they have a choice of where to get care
Listen: They know their body
What is mundane to you is probably new for pt
Make a nice comment about their clothing or hair or glasses etc
Learn something "non-medical" about pt
Verify that all their ?’s have been answered before they leave
Explain processes clearly
Try to remember them & notice new things
Smile – even if you’re on the phone
Offer water, snack, pillow, blanket...
Use Error prevention techniques
Thank them for choosing our clinic
Follow up & Follow thru
Explain processes clearly
Return messages promptly
Make a nice comment about their clothing or hair or glasses... :)
Take time for YOU if needed
Learn something "non-medical" about Pt
Slow down & be Mindful
Thank them for choosing our clinic
Ask questions to clarify
Ask: What are you looking for in today's experience?
Offer water, snack, pillow, blanket . . .
Use Error Prevention techniques
Ask questions to clarify
Have Fun!
Document Carefully
Return messages promptly
Use Patient identifiers appropriately
Be aware of your tone of voice
Follow up & Follow Thru
Remember they have a choice of where to get care
Remember their name & use it in conversation
Try to remember them & notice new things about them
Be aware of your tone of voice
Take time for YOU if needed
Check in with them after they've waited more than 10 min
Keep a clean environment
Keep a clean environment
Smile-even if you're on the phone
Ask: What are you looking for in today's experience?
