(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Remember they have a choice of where to get care
Smile-even if you're on the phone
Take time for YOU if needed
Offer water, snack, pillow, blanket . . .
Listen: They know their body
Ask: What are you looking for in today's experience?
Document Carefully
Offer water, snack, pillow, blanket...
Use Patient identifiers appropriately
Remember their name & use it in conversation
Follow up & Follow thru
Take time for YOU if needed
What is mundane to you is probably new to Pt
Ask: What are you looking for in today's experience?
Make a nice comment about their clothing or hair or glasses... :)
Return messages promptly
Verify that all their ?'s are answered before they leave
Use Pt identifiers appropriately
Listen: They know their body
Verify that all their ?’s have been answered before they leave
Try to remember them & notice new things about them
Slow down & be Mindful
Ask questions to clarify
Use Error prevention techniques
Follow up & Follow Thru
Check in with them after they've waited more than 10 min
Thank them for choosing our clinic
Ask questions to clarify
What is mundane to you is probably new for pt
Smile – even if you’re on the phone
Try to remember them & notice new things
Be aware of your tone of voice
Slow down & be mindful
Return messages promptly
Learn something "non-medical" about pt
Remember their name & use it in conversation
Make a nice comment about their clothing or hair or glasses etc
