(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Follow up & Follow Thru
Remember their name & use it in conversation
Be aware of your tone of voice
Take time for YOU if needed
Try to remember them & notice new things
Thank them for choosing our clinic
Check in with them after they've waited more than 10 min
Offer water, snack, pillow, blanket...
Listen: They know their body
Remember their name & use it in conversation
Use Error Prevention techniques
Try to remember them & notice new things about them
Smile-even if you're on the phone
Verify that all their ?'s are answered before they leave
Document Carefully
Make a nice comment about their clothing or hair or glasses etc
Remember they have a choice of where to get care
Remember they have a choice of where to get care
Ask: What are you looking for in today's experience?
Use Patient identifiers appropriately
Ask questions to clarify
Be aware of your tone of voice
What is mundane to you is probably new to Pt
Make a nice comment about their clothing or hair or glasses... :)
Thank them for choosing our clinic
Have Fun!
Keep a clean environment
Listen: They know their body
Take time for YOU if needed
Learn something "non-medical" about pt
Verify that all their ?’s have been answered before they leave
What is mundane to you is probably new for pt
Smile – even if you’re on the phone
Offer water, snack, pillow, blanket . . .
Learn something "non-medical" about Pt
Follow up & Follow thru
Have Fun!
Keep a clean environment
Slow down & be mindful
Use Error prevention techniques
Slow down & be Mindful
Return messages promptly
Ask questions to clarify
Ask: What are you looking for in today's experience?