(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Return messages promptly
Follow up & Follow Thru
Have Fun!
Ask: What are you looking for in today's experience?
Listen: They know their body
What is mundane to you is probably new to Pt
Use Error prevention techniques
Learn something "non-medical" about pt
Be aware of your tone of voice
Ask questions to clarify
Smile-even if you're on the phone
Offer water, snack, pillow, blanket...
Use Error Prevention techniques
Take time for YOU if needed
Ask questions to clarify
Take time for YOU if needed
Explain processes clearly
Slow down & be Mindful
Check in with them after they’ve waited 10 min
Remember their name & use it in conversation
Return messages promptly
Learn something "non-medical" about Pt
Verify that all their ?'s are answered before they leave
Be aware of your tone of voice
Use Patient identifiers appropriately
Make a nice comment about their clothing or hair or glasses etc
Smile – even if you’re on the phone
Use Pt identifiers appropriately
Offer water, snack, pillow, blanket . . .
Make a nice comment about their clothing or hair or glasses... :)
Have Fun!
Check in with them after they've waited more than 10 min
Follow up & Follow thru
Thank them for choosing our clinic
Slow down & be mindful
Document Carefully
Thank them for choosing our clinic
Keep a clean environment
Remember they have a choice of where to get care
Explain processes clearly
Try to remember them & notice new things about them
Ask: What are you looking for in today's experience?
Remember they have a choice of where to get care
What is mundane to you is probably new for pt
Remember their name & use it in conversation
Try to remember them & notice new things
Listen: They know their body
Verify that all their ?’s have been answered before they leave