This bingo card has a free space and 49 words: Learn something "non-medical" about Pt, Ask: What are you looking for in today's experience?, What is mundane to you is probably new to Pt, Have Fun!, Slow down & be Mindful, Check in with them after they've waited more than 10 min, Smile-even if you're on the phone, Listen: They know their body, Use Error Prevention techniques, Take time for YOU if needed, Ask questions to clarify, Offer water, snack, pillow, blanket . . ., Remember their name & use it in conversation, Use Pt identifiers appropriately, Be aware of your tone of voice, Make a nice comment about their clothing or hair or glasses... :), Follow up & Follow thru, Try to remember them & notice new things, Remember they have a choice of where to get care, Keep a clean environment, Verify that all their ?'s are answered before they leave, Explain processes clearly, Thank them for choosing our clinic, Return messages promptly, Remember their name & use it in conversation, Thank them for choosing our clinic, Have Fun!, Offer water, snack, pillow, blanket..., Be aware of your tone of voice, Ask questions to clarify, Follow up & Follow Thru, Take time for YOU if needed, Try to remember them & notice new things about them, Use Error prevention techniques, Remember they have a choice of where to get care, Listen: They know their body, Keep a clean environment, Smile – even if you’re on the phone, Verify that all their ?’s have been answered before they leave, Use Patient identifiers appropriately, Explain processes clearly, Check in with them after they’ve waited 10 min, Document Carefully, Slow down & be mindful, Return messages promptly, Make a nice comment about their clothing or hair or glasses etc, What is mundane to you is probably new for pt, Ask: What are you looking for in today's experience? and Learn something "non-medical" about pt.
⚠ This card has duplicate items: Remember they have a choice of where to get care (2)
Enhancing the Patient Experience | Enhancing the Patient Experience | Enhancing the Patient Experience | Patient Experience BINGO | AIDET
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