(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thank them for choosing our clinic
Remember their name & use it in conversation
Document Carefully
Ask: What are you looking for in today's experience?
Smile – even if you’re on the phone
Return messages promptly
Offer water, snack, pillow, blanket...
Listen: They know their body
Learn something "non-medical" about pt
Take time for YOU if needed
Keep a clean environment
Use Error prevention techniques
Remember they have a choice of where to get care
Ask questions to clarify
What is mundane to you is probably new for pt
Follow up & Follow Thru
Have Fun!
Verify that all their ?’s have been answered before they leave
Explain processes clearly
Try to remember them & notice new things about them
Check in with them after they’ve waited 10 min
Make a nice comment about their clothing or hair or glasses etcc
