(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use Patient identifiers appropriately
Ask: What are you looking for in today's experience?
Verify that all their ?’s have been answered before they leave
Thank them for choosing our clinic
Be aware of your tone of voice
Ask questions to clarify
Smile – even if you’re on the phone
Remember their name & use it in conversation
Have Fun!
Take time for YOU if needed
Slow down & be mindful
Document Carefully
Follow up & Follow Thru
Explain processes clearly
Remember they have a choice of where to get care
Check in with them after they’ve waited 10 min
Learn something "non-medical" about pt
Try to remember them & notice new things about them
What is mundane to you is probably new for pt
Return messages promptly
Use Error prevention techniques
Listen: They know their body
Make a nice comment about their clothing or hair or glasses etcc
