(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Take time for YOU if needed
Smile – even if you’re on the phone
Follow up & Follow Thru
Slow down & be mindful
Make a nice comment about their clothing or hair or glasses etcc
Ask: What are you looking for in today's experience?
Ask questions to clarify
Listen: They know their body
Document Carefully
Check in with them after they’ve waited 10 min
Thank them for choosing our clinic
Remember their name & use it in conversation
Use Error prevention techniques
Use Patient identifiers appropriately
What is mundane to you is probably new for pt
Explain processes clearly
Learn something "non-medical" about pt
Offer water, snack, pillow, blanket...
Verify that all their ?’s have been answered before they leave
Return messages promptly
Keep a clean environment
Have Fun!
Be aware of your tone of voice
Try to remember them & notice new things about them
