(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Make a nice comment about their clothing or hair or glasses etcc
Keep a clean environment
Thank them for choosing our clinic
Learn something "non-medical" about pt
Listen: They know their body
Be aware of your tone of voice
Take time for YOU if needed
Verify that all their ?’s have been answered before they leave
Have Fun!
Return messages promptly
Ask questions to clarify
Remember they have a choice of where to get care
Use Patient identifiers appropriately
Offer water, snack, pillow, blanket...
Use Error prevention techniques
Try to remember them & notice new things about them
Remember their name & use it in conversation
What is mundane to you is probably new for pt
Smile – even if you’re on the phone
Check in with them after they’ve waited 10 min
Follow up & Follow Thru
Document Carefully
Ask: What are you looking for in today's experience?
