(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Listen: They know their body
Offer water, snack, pillow, blanket...
Explain processes clearly
Follow up & Follow Thru
Learn something "non-medical" about pt
Document Carefully
Check in with them after they’ve waited 10 min
Take time for YOU if needed
Use Patient identifiers appropriately
Return messages promptly
What is mundane to you is probably new for pt
Slow down & be mindful
Thank them for choosing our clinic
Use Error prevention techniques
Ask questions to clarify
Remember their name & use it in conversation
Remember they have a choice of where to get care
Try to remember them & notice new things about them
Ask: What are you looking for in today's experience?
Have Fun!
Keep a clean environment
Verify that all their ?’s have been answered before they leave
Smile – even if you’re on the phone
Be aware of your tone of voice
Make a nice comment about their clothing or hair or glasses etcc