(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Offer water, snack, pillow, blanket...
Use Patient identifiers appropriately
Document Carefully
Have Fun!
Take time for YOU if needed
Thank them for choosing our clinic
Follow up & Follow Thru
Explain processes clearly
Make a nice comment about their clothing or hair or glasses etcc
Learn something "non-medical" about pt
Check in with them after they’ve waited 10 min
Smile – even if you’re on the phone
Remember their name & use it in conversation
Slow down & be mindful
Remember they have a choice of where to get care
Try to remember them & notice new things about them
Use Error prevention techniques
Be aware of your tone of voice
What is mundane to you is probably new for pt
Ask: What are you looking for in today's experience?
Listen: They know their body
Keep a clean environment
Verify that all their ?’s have been answered before they leave
