(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Listen: They know their body
Take time for YOU if needed
Remember they have a choice of where to get care
Have Fun!
Return messages promptly
Use Patient identifiers appropriately
Follow up & Follow Thru
Remember their name & use it in conversation
Use Error prevention techniques
Explain processes clearly
Slow down & be mindful
Learn something "non-medical" about pt
Thank them for choosing our clinic
Be aware of your tone of voice
Smile – even if you’re on the phone
Ask questions to clarify
Offer water, snack, pillow, blanket...
Document Carefully
Verify that all their ?’s have been answered before they leave
Ask: What are you looking for in today's experience?
What is mundane to you is probably new for pt
Make a nice comment about their clothing or hair or glasses etcc
Keep a clean environment
Check in with them after they’ve waited 10 min
Try to remember them & notice new things about them
