This bingo card has a free space and 25 words: Offer water, snack, pillow, blanket..., Ask questions to clarify, Remember their name & use it in conversation, Take time for YOU if needed, Thank them for choosing our clinic, Use Error prevention techniques, Be aware of your tone of voice, Listen: They know their body, Make a nice comment about their clothing or hair or glasses etcc, Smile – even if you’re on the phone, Follow up & Follow Thru, Use Patient identifiers appropriately, Try to remember them & notice new things about them, Check in with them after they’ve waited 10 min, Remember they have a choice of where to get care, Slow down & be mindful, Keep a clean environment, Have Fun!, Verify that all their ?’s have been answered before they leave, What is mundane to you is probably new for pt, Explain processes clearly, Ask: What are you looking for in today's experience?, Document Carefully, Learn something "non-medical" about pt and Return messages promptly.
Enhancing the Patient Experience | Enhancing the Patient Experience | Enhancing the Patient Experience | Patient Experience BINGO | Find Someone Who...
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