(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Slow down & be mindful
B-Take time for YOU if needed
N-Have Fun!
B-Remember they have a choice of where to get care
O-Make a nice comment about their clothing or hair or glasses etc
N-Listen: They know their body
N-Follow up & Follow Thru
G-Verify that all their ?’s have been answered before they leave
I-Try to remember them & notice new things about them
N-Explain processes clearly
I-Document Carefully
O-Keep a clean environment
G-Offer water, snack, pillow, blanket...
O-Ask questions to clarify
I-Use Error prevention techniques
B-Check in with them after they’ve waited 10 min
O-Ask: What are you looking for in today's experience?