This bingo card has a free space and 25 words: Return messages promptly, Document Carefully, Explain processes clearly, Verify that all their ?’s have been answered before they leave, Keep a clean environment, Remember they have a choice of where to get care, Try to remember them & notice new things about them, Follow up & Follow Thru, Be aware of your tone of voice, Make a nice comment about their clothing or hair or glasses etc, Thank them for choosing our clinic, Remember their name & use it in conversation, Offer water, snack, pillow, blanket..., Ask questions to clarify, Take time for YOU if needed, Use Error prevention techniques, Listen: They know their body, Smile – even if you’re on the phone, Use Patient identifiers appropriately, Check in with them after they’ve waited 10 min, Slow down & be mindful, Have Fun!, What is mundane to you is probably new for pt, Ask: What are you looking for in today's experience? and Learn something "non-medical" about pt.
Enhancing the Patient Experience | Enhancing the Patient Experience | Enhancing the Patient Experience | Patient Experience BINGO | Find Someone Who...
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