Find out ateammember’sbirthdayGive anexample of an“excellent call”to a lead: timeand dayLearn a newrole or skill forESSU i.e.:OP1, routing,COP in errorHelp yourcubie resolvea questionbefore askinga leadSend an e-button to aformercolleague (notin ESSU)IM acomplimentto a teammember as arhymeHigh fivea TL (thatis notNick)Answer a questionin the team chat:provide thequestion andanswer as proofTell ateammember ajokeProvide info tothe team of a“best practice”that you excelwithFly a paperairplane to ateammatewith apositive noteApprove a neworder from arepresentativeat Mercury:provide orderand SCGive anexample of an“excellent call”to a lead: timeand dayConvert anaccount off ofOnePoint fora CORECCPForward anexample of an“excellentemail” to aleadDo a side byside withanother teamto understandanother roleSee AmieHarris andsay “Hi”Refill yourwater cup3 timestodayComplete 72transactions inone work day(non phoneday)Be the first tovolunteer for acase in theteam chatwhen askedResearch anew ECCOpage: providewhat youlearned andECCO page #Bring yourlunch fromhomeFind a Case inoutlook for acolleague thatneeds helpLearnsomething newon the Squareabout AMEX:what is it?Find out ateammember’sbirthdayGive anexample of an“excellent call”to a lead: timeand dayLearn a newrole or skill forESSU i.e.:OP1, routing,COP in errorHelp yourcubie resolvea questionbefore askinga leadSend an e-button to aformercolleague (notin ESSU)IM acomplimentto a teammember as arhymeHigh fivea TL (thatis notNick)Answer a questionin the team chat:provide thequestion andanswer as proofTell ateammember ajokeProvide info tothe team of a“best practice”that you excelwithFly a paperairplane to ateammatewith apositive noteApprove a neworder from arepresentativeat Mercury:provide orderand SCGive anexample of an“excellent call”to a lead: timeand dayConvert anaccount off ofOnePoint fora CORECCPForward anexample of an“excellentemail” to aleadDo a side byside withanother teamto understandanother roleSee AmieHarris andsay “Hi”Refill yourwater cup3 timestodayComplete 72transactions inone work day(non phoneday)Be the first tovolunteer for acase in theteam chatwhen askedResearch anew ECCOpage: providewhat youlearned andECCO page #Bring yourlunch fromhomeFind a Case inoutlook for acolleague thatneeds helpLearnsomething newon the Squareabout AMEX:what is it?

ESSU BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find out a team member’s birthday
  2. Give an example of an “excellent call” to a lead: time and day
  3. Learn a new role or skill for ESSU i.e.: OP1, routing, COP in error
  4. Help your cubie resolve a question before asking a lead
  5. Send an e-button to a former colleague (not in ESSU)
  6. IM a compliment to a team member as a rhyme
  7. High five a TL (that is not Nick)
  8. Answer a question in the team chat: provide the question and answer as proof
  9. Tell a team member a joke
  10. Provide info to the team of a “best practice” that you excel with
  11. Fly a paper airplane to a teammate with a positive note
  12. Approve a new order from a representative at Mercury: provide order and SC
  13. Give an example of an “excellent call” to a lead: time and day
  14. Convert an account off of OnePoint for a CORE CCP
  15. Forward an example of an “excellent email” to a lead
  16. Do a side by side with another team to understand another role
  17. See Amie Harris and say “Hi”
  18. Refill your water cup 3 times today
  19. Complete 72 transactions in one work day (non phone day)
  20. Be the first to volunteer for a case in the team chat when asked
  21. Research a new ECCO page: provide what you learned and ECCO page #
  22. Bring your lunch from home
  23. Find a Case in outlook for a colleague that needs help
  24. Learn something new on the Square about AMEX: what is it?