Be the first tovolunteer for acase in theteam chatwhen askedRefill yourwater cup3 timestodayAnswer a questionin the team chat:provide thequestion andanswer as proofIM acomplimentto a teammember as arhymeHigh fivea TL (thatis notNick)Help yourcubie resolvea questionbefore askinga leadFind a Case inoutlook for acolleague thatneeds helpResearch anew ECCOpage: providewhat youlearned andECCO page #Convert anaccount off ofOnePoint fora CORECCPBring yourlunch fromhomeLearn a newrole or skill forESSU i.e.:OP1, routing,COP in errorProvide info tothe team of a“best practice”that you excelwithForward anexample of an“excellentemail” to aleadGive anexample of an“excellent call”to a lead: timeand dayDo a side byside withanother teamto understandanother roleFind out ateammember’sbirthdaySee AmieHarris andsay “Hi”Approve a neworder from arepresentativeat Mercury:provide orderand SCTell ateammember ajokeGive anexample of an“excellent call”to a lead: timeand daySend an e-button to aformercolleague (notin ESSU)Learnsomething newon the Squareabout AMEX:what is it?Complete 72transactions inone work day(non phoneday)Fly a paperairplane to ateammatewith apositive noteBe the first tovolunteer for acase in theteam chatwhen askedRefill yourwater cup3 timestodayAnswer a questionin the team chat:provide thequestion andanswer as proofIM acomplimentto a teammember as arhymeHigh fivea TL (thatis notNick)Help yourcubie resolvea questionbefore askinga leadFind a Case inoutlook for acolleague thatneeds helpResearch anew ECCOpage: providewhat youlearned andECCO page #Convert anaccount off ofOnePoint fora CORECCPBring yourlunch fromhomeLearn a newrole or skill forESSU i.e.:OP1, routing,COP in errorProvide info tothe team of a“best practice”that you excelwithForward anexample of an“excellentemail” to aleadGive anexample of an“excellent call”to a lead: timeand dayDo a side byside withanother teamto understandanother roleFind out ateammember’sbirthdaySee AmieHarris andsay “Hi”Approve a neworder from arepresentativeat Mercury:provide orderand SCTell ateammember ajokeGive anexample of an“excellent call”to a lead: timeand daySend an e-button to aformercolleague (notin ESSU)Learnsomething newon the Squareabout AMEX:what is it?Complete 72transactions inone work day(non phoneday)Fly a paperairplane to ateammatewith apositive note

ESSU BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be the first to volunteer for a case in the team chat when asked
  2. Refill your water cup 3 times today
  3. Answer a question in the team chat: provide the question and answer as proof
  4. IM a compliment to a team member as a rhyme
  5. High five a TL (that is not Nick)
  6. Help your cubie resolve a question before asking a lead
  7. Find a Case in outlook for a colleague that needs help
  8. Research a new ECCO page: provide what you learned and ECCO page #
  9. Convert an account off of OnePoint for a CORE CCP
  10. Bring your lunch from home
  11. Learn a new role or skill for ESSU i.e.: OP1, routing, COP in error
  12. Provide info to the team of a “best practice” that you excel with
  13. Forward an example of an “excellent email” to a lead
  14. Give an example of an “excellent call” to a lead: time and day
  15. Do a side by side with another team to understand another role
  16. Find out a team member’s birthday
  17. See Amie Harris and say “Hi”
  18. Approve a new order from a representative at Mercury: provide order and SC
  19. Tell a team member a joke
  20. Give an example of an “excellent call” to a lead: time and day
  21. Send an e-button to a former colleague (not in ESSU)
  22. Learn something new on the Square about AMEX: what is it?
  23. Complete 72 transactions in one work day (non phone day)
  24. Fly a paper airplane to a teammate with a positive note