Learn a newrole or skill forESSU i.e.:OP1, routing,COP in errorGive anexample of an“excellent call”to a lead: timeand dayComplete 72transactions inone work day(non phoneday)Forward anexample of an“excellentemail” to aleadDo a side byside withanother teamto understandanother roleApprove a neworder from arepresentativeat Mercury:provide orderand SCBring yourlunch fromhomeFly a paperairplane to ateammatewith apositive noteTell ateammember ajokeIM acomplimentto a teammember as arhymeSend an e-button to aformercolleague (notin ESSU)Provide info tothe team of a“best practice”that you excelwithResearch anew ECCOpage: providewhat youlearned andECCO page #Find out ateammember’sbirthdayLearnsomething newon the Squareabout AMEX:what is it?Be the first tovolunteer for acase in theteam chatwhen askedFind a Case inoutlook for acolleague thatneeds helpGive anexample of an“excellent call”to a lead: timeand dayHelp yourcubie resolvea questionbefore askinga leadSee AmieHarris andsay “Hi”Convert anaccount off ofOnePoint fora CORECCPHigh fivea TL (thatis notNick)Refill yourwater cup3 timestodayAnswer a questionin the team chat:provide thequestion andanswer as proofLearn a newrole or skill forESSU i.e.:OP1, routing,COP in errorGive anexample of an“excellent call”to a lead: timeand dayComplete 72transactions inone work day(non phoneday)Forward anexample of an“excellentemail” to aleadDo a side byside withanother teamto understandanother roleApprove a neworder from arepresentativeat Mercury:provide orderand SCBring yourlunch fromhomeFly a paperairplane to ateammatewith apositive noteTell ateammember ajokeIM acomplimentto a teammember as arhymeSend an e-button to aformercolleague (notin ESSU)Provide info tothe team of a“best practice”that you excelwithResearch anew ECCOpage: providewhat youlearned andECCO page #Find out ateammember’sbirthdayLearnsomething newon the Squareabout AMEX:what is it?Be the first tovolunteer for acase in theteam chatwhen askedFind a Case inoutlook for acolleague thatneeds helpGive anexample of an“excellent call”to a lead: timeand dayHelp yourcubie resolvea questionbefore askinga leadSee AmieHarris andsay “Hi”Convert anaccount off ofOnePoint fora CORECCPHigh fivea TL (thatis notNick)Refill yourwater cup3 timestodayAnswer a questionin the team chat:provide thequestion andanswer as proof

ESSU BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn a new role or skill for ESSU i.e.: OP1, routing, COP in error
  2. Give an example of an “excellent call” to a lead: time and day
  3. Complete 72 transactions in one work day (non phone day)
  4. Forward an example of an “excellent email” to a lead
  5. Do a side by side with another team to understand another role
  6. Approve a new order from a representative at Mercury: provide order and SC
  7. Bring your lunch from home
  8. Fly a paper airplane to a teammate with a positive note
  9. Tell a team member a joke
  10. IM a compliment to a team member as a rhyme
  11. Send an e-button to a former colleague (not in ESSU)
  12. Provide info to the team of a “best practice” that you excel with
  13. Research a new ECCO page: provide what you learned and ECCO page #
  14. Find out a team member’s birthday
  15. Learn something new on the Square about AMEX: what is it?
  16. Be the first to volunteer for a case in the team chat when asked
  17. Find a Case in outlook for a colleague that needs help
  18. Give an example of an “excellent call” to a lead: time and day
  19. Help your cubie resolve a question before asking a lead
  20. See Amie Harris and say “Hi”
  21. Convert an account off of OnePoint for a CORE CCP
  22. High five a TL (that is not Nick)
  23. Refill your water cup 3 times today
  24. Answer a question in the team chat: provide the question and answer as proof