Approve a neworder from arepresentativeat Mercury:provide orderand SCForward anexample of an“excellentemail” to aleadResearch anew ECCOpage: providewhat youlearned andECCO page #Help yourcubie resolvea questionbefore askinga leadFind out ateammember’sbirthdaySee AmieHarris andsay “Hi”High fivea TL (thatis notNick)Answer a questionin the team chat:provide thequestion andanswer as proofFind a Case inoutlook for acolleague thatneeds helpRefill yourwater cup3 timestodayComplete 72transactions inone work day(non phoneday)Learn a newrole or skill forESSU i.e.:OP1, routing,COP in errorSend an e-button to aformercolleague (notin ESSU)Provide info tothe team of a“best practice”that you excelwithBe the first tovolunteer for acase in theteam chatwhen askedGive anexample of an“excellent call”to a lead: timeand dayIM acomplimentto a teammember as arhymeLearnsomething newon the Squareabout AMEX:what is it?Bring yourlunch fromhomeFly a paperairplane to ateammatewith apositive noteConvert anaccount off ofOnePoint fora CORECCPTell ateammember ajokeDo a side byside withanother teamto understandanother roleGive anexample of an“excellent call”to a lead: timeand dayApprove a neworder from arepresentativeat Mercury:provide orderand SCForward anexample of an“excellentemail” to aleadResearch anew ECCOpage: providewhat youlearned andECCO page #Help yourcubie resolvea questionbefore askinga leadFind out ateammember’sbirthdaySee AmieHarris andsay “Hi”High fivea TL (thatis notNick)Answer a questionin the team chat:provide thequestion andanswer as proofFind a Case inoutlook for acolleague thatneeds helpRefill yourwater cup3 timestodayComplete 72transactions inone work day(non phoneday)Learn a newrole or skill forESSU i.e.:OP1, routing,COP in errorSend an e-button to aformercolleague (notin ESSU)Provide info tothe team of a“best practice”that you excelwithBe the first tovolunteer for acase in theteam chatwhen askedGive anexample of an“excellent call”to a lead: timeand dayIM acomplimentto a teammember as arhymeLearnsomething newon the Squareabout AMEX:what is it?Bring yourlunch fromhomeFly a paperairplane to ateammatewith apositive noteConvert anaccount off ofOnePoint fora CORECCPTell ateammember ajokeDo a side byside withanother teamto understandanother roleGive anexample of an“excellent call”to a lead: timeand day

ESSU BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Approve a new order from a representative at Mercury: provide order and SC
  2. Forward an example of an “excellent email” to a lead
  3. Research a new ECCO page: provide what you learned and ECCO page #
  4. Help your cubie resolve a question before asking a lead
  5. Find out a team member’s birthday
  6. See Amie Harris and say “Hi”
  7. High five a TL (that is not Nick)
  8. Answer a question in the team chat: provide the question and answer as proof
  9. Find a Case in outlook for a colleague that needs help
  10. Refill your water cup 3 times today
  11. Complete 72 transactions in one work day (non phone day)
  12. Learn a new role or skill for ESSU i.e.: OP1, routing, COP in error
  13. Send an e-button to a former colleague (not in ESSU)
  14. Provide info to the team of a “best practice” that you excel with
  15. Be the first to volunteer for a case in the team chat when asked
  16. Give an example of an “excellent call” to a lead: time and day
  17. IM a compliment to a team member as a rhyme
  18. Learn something new on the Square about AMEX: what is it?
  19. Bring your lunch from home
  20. Fly a paper airplane to a teammate with a positive note
  21. Convert an account off of OnePoint for a CORE CCP
  22. Tell a team member a joke
  23. Do a side by side with another team to understand another role
  24. Give an example of an “excellent call” to a lead: time and day