Provide info tothe team of a“best practice”that you excelwithComplete 72transactions inone work day(non phoneday)Find out ateammember’sbirthdayHigh fivea TL (thatis notNick)Give anexample of an“excellent call”to a lead: timeand dayConvert anaccount off ofOnePoint fora CORECCPGive anexample of an“excellent call”to a lead: timeand dayBe the first tovolunteer for acase in theteam chatwhen askedApprove a neworder from arepresentativeat Mercury:provide orderand SCAnswer a questionin the team chat:provide thequestion andanswer as proofFly a paperairplane to ateammatewith apositive noteFind a Case inoutlook for acolleague thatneeds helpTell ateammember ajokeSee AmieHarris andsay “Hi”Forward anexample of an“excellentemail” to aleadLearnsomething newon the Squareabout AMEX:what is it?IM acomplimentto a teammember as arhymeRefill yourwater cup3 timestodayHelp yourcubie resolvea questionbefore askinga leadSend an e-button to aformercolleague (notin ESSU)Learn a newrole or skill forESSU i.e.:OP1, routing,COP in errorResearch anew ECCOpage: providewhat youlearned andECCO page #Bring yourlunch fromhomeDo a side byside withanother teamto understandanother roleProvide info tothe team of a“best practice”that you excelwithComplete 72transactions inone work day(non phoneday)Find out ateammember’sbirthdayHigh fivea TL (thatis notNick)Give anexample of an“excellent call”to a lead: timeand dayConvert anaccount off ofOnePoint fora CORECCPGive anexample of an“excellent call”to a lead: timeand dayBe the first tovolunteer for acase in theteam chatwhen askedApprove a neworder from arepresentativeat Mercury:provide orderand SCAnswer a questionin the team chat:provide thequestion andanswer as proofFly a paperairplane to ateammatewith apositive noteFind a Case inoutlook for acolleague thatneeds helpTell ateammember ajokeSee AmieHarris andsay “Hi”Forward anexample of an“excellentemail” to aleadLearnsomething newon the Squareabout AMEX:what is it?IM acomplimentto a teammember as arhymeRefill yourwater cup3 timestodayHelp yourcubie resolvea questionbefore askinga leadSend an e-button to aformercolleague (notin ESSU)Learn a newrole or skill forESSU i.e.:OP1, routing,COP in errorResearch anew ECCOpage: providewhat youlearned andECCO page #Bring yourlunch fromhomeDo a side byside withanother teamto understandanother role

ESSU BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide info to the team of a “best practice” that you excel with
  2. Complete 72 transactions in one work day (non phone day)
  3. Find out a team member’s birthday
  4. High five a TL (that is not Nick)
  5. Give an example of an “excellent call” to a lead: time and day
  6. Convert an account off of OnePoint for a CORE CCP
  7. Give an example of an “excellent call” to a lead: time and day
  8. Be the first to volunteer for a case in the team chat when asked
  9. Approve a new order from a representative at Mercury: provide order and SC
  10. Answer a question in the team chat: provide the question and answer as proof
  11. Fly a paper airplane to a teammate with a positive note
  12. Find a Case in outlook for a colleague that needs help
  13. Tell a team member a joke
  14. See Amie Harris and say “Hi”
  15. Forward an example of an “excellent email” to a lead
  16. Learn something new on the Square about AMEX: what is it?
  17. IM a compliment to a team member as a rhyme
  18. Refill your water cup 3 times today
  19. Help your cubie resolve a question before asking a lead
  20. Send an e-button to a former colleague (not in ESSU)
  21. Learn a new role or skill for ESSU i.e.: OP1, routing, COP in error
  22. Research a new ECCO page: provide what you learned and ECCO page #
  23. Bring your lunch from home
  24. Do a side by side with another team to understand another role