Approve a neworder from arepresentativeat Mercury:provide orderand SCConvert anaccount off ofOnePoint fora CORECCPFly a paperairplane to ateammatewith apositive noteRefill yourwater cup3 timestodayHelp yourcubie resolvea questionbefore askinga leadSend an e-button to aformercolleague (notin ESSU)Be the first tovolunteer for acase in theteam chatwhen askedSee AmieHarris andsay “Hi”High fivea TL (thatis notNick)Learn a newrole or skill forESSU i.e.:OP1, routing,COP in errorBring yourlunch fromhomeIM acomplimentto a teammember as arhymeDo a side byside withanother teamto understandanother roleGive anexample of an“excellent call”to a lead: timeand dayProvide info tothe team of a“best practice”that you excelwithForward anexample of an“excellentemail” to aleadFind a Case inoutlook for acolleague thatneeds helpFind out ateammember’sbirthdayAnswer a questionin the team chat:provide thequestion andanswer as proofResearch anew ECCOpage: providewhat youlearned andECCO page #Tell ateammember ajokeGive anexample of an“excellent call”to a lead: timeand dayComplete 72transactions inone work day(non phoneday)Learnsomething newon the Squareabout AMEX:what is it?Approve a neworder from arepresentativeat Mercury:provide orderand SCConvert anaccount off ofOnePoint fora CORECCPFly a paperairplane to ateammatewith apositive noteRefill yourwater cup3 timestodayHelp yourcubie resolvea questionbefore askinga leadSend an e-button to aformercolleague (notin ESSU)Be the first tovolunteer for acase in theteam chatwhen askedSee AmieHarris andsay “Hi”High fivea TL (thatis notNick)Learn a newrole or skill forESSU i.e.:OP1, routing,COP in errorBring yourlunch fromhomeIM acomplimentto a teammember as arhymeDo a side byside withanother teamto understandanother roleGive anexample of an“excellent call”to a lead: timeand dayProvide info tothe team of a“best practice”that you excelwithForward anexample of an“excellentemail” to aleadFind a Case inoutlook for acolleague thatneeds helpFind out ateammember’sbirthdayAnswer a questionin the team chat:provide thequestion andanswer as proofResearch anew ECCOpage: providewhat youlearned andECCO page #Tell ateammember ajokeGive anexample of an“excellent call”to a lead: timeand dayComplete 72transactions inone work day(non phoneday)Learnsomething newon the Squareabout AMEX:what is it?

ESSU BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Approve a new order from a representative at Mercury: provide order and SC
  2. Convert an account off of OnePoint for a CORE CCP
  3. Fly a paper airplane to a teammate with a positive note
  4. Refill your water cup 3 times today
  5. Help your cubie resolve a question before asking a lead
  6. Send an e-button to a former colleague (not in ESSU)
  7. Be the first to volunteer for a case in the team chat when asked
  8. See Amie Harris and say “Hi”
  9. High five a TL (that is not Nick)
  10. Learn a new role or skill for ESSU i.e.: OP1, routing, COP in error
  11. Bring your lunch from home
  12. IM a compliment to a team member as a rhyme
  13. Do a side by side with another team to understand another role
  14. Give an example of an “excellent call” to a lead: time and day
  15. Provide info to the team of a “best practice” that you excel with
  16. Forward an example of an “excellent email” to a lead
  17. Find a Case in outlook for a colleague that needs help
  18. Find out a team member’s birthday
  19. Answer a question in the team chat: provide the question and answer as proof
  20. Research a new ECCO page: provide what you learned and ECCO page #
  21. Tell a team member a joke
  22. Give an example of an “excellent call” to a lead: time and day
  23. Complete 72 transactions in one work day (non phone day)
  24. Learn something new on the Square about AMEX: what is it?