Learnsomething newon the Squareabout AMEX:what is it?Refill yourwater cup3 timestodaySend an e-button to aformercolleague (notin ESSU)Help yourcubie resolvea questionbefore askinga leadBring yourlunch fromhomeFly a paperairplane to ateammatewith apositive noteResearch anew ECCOpage: providewhat youlearned andECCO page #Answer a questionin the team chat:provide thequestion andanswer as proofBe the first tovolunteer for acase in theteam chatwhen askedDo a side byside withanother teamto understandanother roleLearn a newrole or skill forESSU i.e.:OP1, routing,COP in errorComplete 72transactions inone work day(non phoneday)See AmieHarris andsay “Hi”Give anexample of an“excellent call”to a lead: timeand dayConvert anaccount off ofOnePoint fora CORECCPIM acomplimentto a teammember as arhymeHigh fivea TL (thatis notNick)Find a Case inoutlook for acolleague thatneeds helpGive anexample of an“excellent call”to a lead: timeand dayProvide info tothe team of a“best practice”that you excelwithTell ateammember ajokeApprove a neworder from arepresentativeat Mercury:provide orderand SCForward anexample of an“excellentemail” to aleadFind out ateammember’sbirthdayLearnsomething newon the Squareabout AMEX:what is it?Refill yourwater cup3 timestodaySend an e-button to aformercolleague (notin ESSU)Help yourcubie resolvea questionbefore askinga leadBring yourlunch fromhomeFly a paperairplane to ateammatewith apositive noteResearch anew ECCOpage: providewhat youlearned andECCO page #Answer a questionin the team chat:provide thequestion andanswer as proofBe the first tovolunteer for acase in theteam chatwhen askedDo a side byside withanother teamto understandanother roleLearn a newrole or skill forESSU i.e.:OP1, routing,COP in errorComplete 72transactions inone work day(non phoneday)See AmieHarris andsay “Hi”Give anexample of an“excellent call”to a lead: timeand dayConvert anaccount off ofOnePoint fora CORECCPIM acomplimentto a teammember as arhymeHigh fivea TL (thatis notNick)Find a Case inoutlook for acolleague thatneeds helpGive anexample of an“excellent call”to a lead: timeand dayProvide info tothe team of a“best practice”that you excelwithTell ateammember ajokeApprove a neworder from arepresentativeat Mercury:provide orderand SCForward anexample of an“excellentemail” to aleadFind out ateammember’sbirthday

ESSU BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn something new on the Square about AMEX: what is it?
  2. Refill your water cup 3 times today
  3. Send an e-button to a former colleague (not in ESSU)
  4. Help your cubie resolve a question before asking a lead
  5. Bring your lunch from home
  6. Fly a paper airplane to a teammate with a positive note
  7. Research a new ECCO page: provide what you learned and ECCO page #
  8. Answer a question in the team chat: provide the question and answer as proof
  9. Be the first to volunteer for a case in the team chat when asked
  10. Do a side by side with another team to understand another role
  11. Learn a new role or skill for ESSU i.e.: OP1, routing, COP in error
  12. Complete 72 transactions in one work day (non phone day)
  13. See Amie Harris and say “Hi”
  14. Give an example of an “excellent call” to a lead: time and day
  15. Convert an account off of OnePoint for a CORE CCP
  16. IM a compliment to a team member as a rhyme
  17. High five a TL (that is not Nick)
  18. Find a Case in outlook for a colleague that needs help
  19. Give an example of an “excellent call” to a lead: time and day
  20. Provide info to the team of a “best practice” that you excel with
  21. Tell a team member a joke
  22. Approve a new order from a representative at Mercury: provide order and SC
  23. Forward an example of an “excellent email” to a lead
  24. Find out a team member’s birthday