If I’munderstandingyou correctly...Thank you!Weappreciateyour honestfeedbackYou’reabsolutelycorrectI know thiscan beconfusing/discouragingYou’remakingtotalsense. That would bedisappointing,especiallywhen..I'm sorryyou've hadto dealwith thisI’m so gladyou let usknowabout this.Offer theprogramsifapplicableIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedI wouldfeel X tooin thatsituationI’m sorryyou’ve hadto dealwith this…You'remakingtotalsenseWhat I’mcurrentlydoing to helpyou is…I canunderstandwhy you havefollowed upon this issue.I do realize thatthe [insert task]process canbe time-consuming.I canunderstandhowthat wouldbe difficult.Intro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI canunderstandhow that canbe frustratingI can seehowdifficult thishas been.Thank youfor notifyingus about thisissueI thinkyou'rerightThatsoundsfrustratingI will do all Ican toresolve yourproblemtodayIf I’munderstandingyou correctly...Thank you!Weappreciateyour honestfeedbackYou’reabsolutelycorrectI know thiscan beconfusing/discouragingYou’remakingtotalsense. That would bedisappointing,especiallywhen..I'm sorryyou've hadto dealwith thisI’m so gladyou let usknowabout this.Offer theprogramsifapplicableIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedI wouldfeel X tooin thatsituationI’m sorryyou’ve hadto dealwith this…You'remakingtotalsenseWhat I’mcurrentlydoing to helpyou is…I canunderstandwhy you havefollowed upon this issue.I do realize thatthe [insert task]process canbe time-consuming.I canunderstandhowthat wouldbe difficult.Intro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI canunderstandhow that canbe frustratingI can seehowdifficult thishas been.Thank youfor notifyingus about thisissueI thinkyou'rerightThatsoundsfrustratingI will do all Ican toresolve yourproblemtoday

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I’m understanding you correctly...
  2. Thank you! We appreciate your honest feedback
  3. You’re absolutely correct
  4. I know this can be confusing/ discouraging
  5. You’re making total sense.
  6. That would be disappointing, especially when..
  7. I'm sorry you've had to deal with this
  8. I’m so glad you let us know about this.
  9. Offer the programs if applicable
  10. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened
  11. I would feel X too in that situation
  12. I’m sorry you’ve had to deal with this…
  13. You're making total sense
  14. What I’m currently doing to help you is…
  15. I can understand why you have followed up on this issue.
  16. I do realize that the [insert task] process can be time-consuming.
  17. I can understand how that would be difficult.
  18. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  19. I can understand how that can be frustrating
  20. I can see how difficult this has been.
  21. Thank you for notifying us about this issue
  22. I think you're right
  23. That sounds frustrating
  24. I will do all I can to resolve your problem today