I do realize thatthe [insert task]process canbe time-consuming.I canunderstandwhy you havefollowed upon this issue.I’m so gladyou let usknowabout this.Thank youfor notifyingus about thisissueThatsoundsfrustratingIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedI wouldfeel X tooin thatsituationI thinkyou'rerightYou’remakingtotalsense. You’reabsolutelycorrectOffer theprogramsifapplicableWhat I’mcurrentlydoing to helpyou is…I know thiscan beconfusing/discouragingI will do all Ican toresolve yourproblemtodayI canunderstandhowthat wouldbe difficult.If I’munderstandingyou correctly...You'remakingtotalsenseIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI canunderstandhow that canbe frustratingThat would bedisappointing,especiallywhen..I’m sorryyou’ve hadto dealwith this…I'm sorryyou've hadto dealwith thisThank you!Weappreciateyour honestfeedbackI can seehowdifficult thishas been.I do realize thatthe [insert task]process canbe time-consuming.I canunderstandwhy you havefollowed upon this issue.I’m so gladyou let usknowabout this.Thank youfor notifyingus about thisissueThatsoundsfrustratingIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedI wouldfeel X tooin thatsituationI thinkyou'rerightYou’remakingtotalsense. You’reabsolutelycorrectOffer theprogramsifapplicableWhat I’mcurrentlydoing to helpyou is…I know thiscan beconfusing/discouragingI will do all Ican toresolve yourproblemtodayI canunderstandhowthat wouldbe difficult.If I’munderstandingyou correctly...You'remakingtotalsenseIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI canunderstandhow that canbe frustratingThat would bedisappointing,especiallywhen..I’m sorryyou’ve hadto dealwith this…I'm sorryyou've hadto dealwith thisThank you!Weappreciateyour honestfeedbackI can seehowdifficult thishas been.

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I do realize that the [insert task] process can be time-consuming.
  2. I can understand why you have followed up on this issue.
  3. I’m so glad you let us know about this.
  4. Thank you for notifying us about this issue
  5. That sounds frustrating
  6. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened
  7. I would feel X too in that situation
  8. I think you're right
  9. You’re making total sense.
  10. You’re absolutely correct
  11. Offer the programs if applicable
  12. What I’m currently doing to help you is…
  13. I know this can be confusing/ discouraging
  14. I will do all I can to resolve your problem today
  15. I can understand how that would be difficult.
  16. If I’m understanding you correctly...
  17. You're making total sense
  18. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  19. I can understand how that can be frustrating
  20. That would be disappointing, especially when..
  21. I’m sorry you’ve had to deal with this…
  22. I'm sorry you've had to deal with this
  23. Thank you! We appreciate your honest feedback
  24. I can see how difficult this has been.