I will do all Ican toresolve yourproblemtodayI know thiscan beconfusing/discouragingYou’remakingtotalsense. If I’munderstandingyou correctly...Thank youfor notifyingus about thisissueWhat I’mcurrentlydoing to helpyou is…It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedI thinkyou'rerightIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI canunderstandhow that canbe frustratingI'm sorryyou've hadto dealwith thisI’m so gladyou let usknowabout this.You’reabsolutelycorrectI canunderstandhowthat wouldbe difficult.You'remakingtotalsenseOffer theprogramsifapplicableI can seehowdifficult thishas been.I canunderstandwhy you havefollowed upon this issue.ThatsoundsfrustratingI do realize thatthe [insert task]process canbe time-consuming.I wouldfeel X tooin thatsituationThank you!Weappreciateyour honestfeedbackI’m sorryyou’ve hadto dealwith this…That would bedisappointing,especiallywhen..I will do all Ican toresolve yourproblemtodayI know thiscan beconfusing/discouragingYou’remakingtotalsense. If I’munderstandingyou correctly...Thank youfor notifyingus about thisissueWhat I’mcurrentlydoing to helpyou is…It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedI thinkyou'rerightIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI canunderstandhow that canbe frustratingI'm sorryyou've hadto dealwith thisI’m so gladyou let usknowabout this.You’reabsolutelycorrectI canunderstandhowthat wouldbe difficult.You'remakingtotalsenseOffer theprogramsifapplicableI can seehowdifficult thishas been.I canunderstandwhy you havefollowed upon this issue.ThatsoundsfrustratingI do realize thatthe [insert task]process canbe time-consuming.I wouldfeel X tooin thatsituationThank you!Weappreciateyour honestfeedbackI’m sorryyou’ve hadto dealwith this…That would bedisappointing,especiallywhen..

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I will do all I can to resolve your problem today
  2. I know this can be confusing/ discouraging
  3. You’re making total sense.
  4. If I’m understanding you correctly...
  5. Thank you for notifying us about this issue
  6. What I’m currently doing to help you is…
  7. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened
  8. I think you're right
  9. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  10. I can understand how that can be frustrating
  11. I'm sorry you've had to deal with this
  12. I’m so glad you let us know about this.
  13. You’re absolutely correct
  14. I can understand how that would be difficult.
  15. You're making total sense
  16. Offer the programs if applicable
  17. I can see how difficult this has been.
  18. I can understand why you have followed up on this issue.
  19. That sounds frustrating
  20. I do realize that the [insert task] process can be time-consuming.
  21. I would feel X too in that situation
  22. Thank you! We appreciate your honest feedback
  23. I’m sorry you’ve had to deal with this…
  24. That would be disappointing, especially when..