Thank you!Weappreciateyour honestfeedbackI'm sorryyou've hadto dealwith thisI’m so gladyou let usknowabout this.ThatsoundsfrustratingI can seehowdifficult thishas been.Intro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableYou’remakingtotalsense. I do realize thatthe [insert task]process canbe time-consuming.I canunderstandwhy you havefollowed upon this issue.I wouldfeel X tooin thatsituationWhat I’mcurrentlydoing to helpyou is…I canunderstandhow that canbe frustratingThank youfor notifyingus about thisissueIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedThat would bedisappointing,especiallywhen..I thinkyou'rerightI’m sorryyou’ve hadto dealwith this…If I’munderstandingyou correctly...I will do all Ican toresolve yourproblemtodayI canunderstandhowthat wouldbe difficult.I know thiscan beconfusing/discouragingOffer theprogramsifapplicableYou’reabsolutelycorrectYou'remakingtotalsenseThank you!Weappreciateyour honestfeedbackI'm sorryyou've hadto dealwith thisI’m so gladyou let usknowabout this.ThatsoundsfrustratingI can seehowdifficult thishas been.Intro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableYou’remakingtotalsense. I do realize thatthe [insert task]process canbe time-consuming.I canunderstandwhy you havefollowed upon this issue.I wouldfeel X tooin thatsituationWhat I’mcurrentlydoing to helpyou is…I canunderstandhow that canbe frustratingThank youfor notifyingus about thisissueIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedThat would bedisappointing,especiallywhen..I thinkyou'rerightI’m sorryyou’ve hadto dealwith this…If I’munderstandingyou correctly...I will do all Ican toresolve yourproblemtodayI canunderstandhowthat wouldbe difficult.I know thiscan beconfusing/discouragingOffer theprogramsifapplicableYou’reabsolutelycorrectYou'remakingtotalsense

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Thank you! We appreciate your honest feedback
  2. I'm sorry you've had to deal with this
  3. I’m so glad you let us know about this.
  4. That sounds frustrating
  5. I can see how difficult this has been.
  6. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  7. You’re making total sense.
  8. I do realize that the [insert task] process can be time-consuming.
  9. I can understand why you have followed up on this issue.
  10. I would feel X too in that situation
  11. What I’m currently doing to help you is…
  12. I can understand how that can be frustrating
  13. Thank you for notifying us about this issue
  14. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened
  15. That would be disappointing, especially when..
  16. I think you're right
  17. I’m sorry you’ve had to deal with this…
  18. If I’m understanding you correctly...
  19. I will do all I can to resolve your problem today
  20. I can understand how that would be difficult.
  21. I know this can be confusing/ discouraging
  22. Offer the programs if applicable
  23. You’re absolutely correct
  24. You're making total sense