You'remakingtotalsenseI canunderstandwhy you havefollowed upon this issue.I thinkyou'rerightI wouldfeel X tooin thatsituationI can seehowdifficult thishas been.I canunderstandhow that canbe frustratingYou’reabsolutelycorrectYou’remakingtotalsense. That would bedisappointing,especiallywhen..ThatsoundsfrustratingIf I’munderstandingyou correctly...It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedThank you!Weappreciateyour honestfeedbackI canunderstandhowthat wouldbe difficult.I'm sorryyou've hadto dealwith thisI do realize thatthe [insert task]process canbe time-consuming.Thank youfor notifyingus about thisissueI’m sorryyou’ve hadto dealwith this…I know thiscan beconfusing/discouragingIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI’m so gladyou let usknowabout this.Offer theprogramsifapplicableI will do all Ican toresolve yourproblemtodayWhat I’mcurrentlydoing to helpyou is…You'remakingtotalsenseI canunderstandwhy you havefollowed upon this issue.I thinkyou'rerightI wouldfeel X tooin thatsituationI can seehowdifficult thishas been.I canunderstandhow that canbe frustratingYou’reabsolutelycorrectYou’remakingtotalsense. That would bedisappointing,especiallywhen..ThatsoundsfrustratingIf I’munderstandingyou correctly...It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedThank you!Weappreciateyour honestfeedbackI canunderstandhowthat wouldbe difficult.I'm sorryyou've hadto dealwith thisI do realize thatthe [insert task]process canbe time-consuming.Thank youfor notifyingus about thisissueI’m sorryyou’ve hadto dealwith this…I know thiscan beconfusing/discouragingIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI’m so gladyou let usknowabout this.Offer theprogramsifapplicableI will do all Ican toresolve yourproblemtodayWhat I’mcurrentlydoing to helpyou is…

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You're making total sense
  2. I can understand why you have followed up on this issue.
  3. I think you're right
  4. I would feel X too in that situation
  5. I can see how difficult this has been.
  6. I can understand how that can be frustrating
  7. You’re absolutely correct
  8. You’re making total sense.
  9. That would be disappointing, especially when..
  10. That sounds frustrating
  11. If I’m understanding you correctly...
  12. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened
  13. Thank you! We appreciate your honest feedback
  14. I can understand how that would be difficult.
  15. I'm sorry you've had to deal with this
  16. I do realize that the [insert task] process can be time-consuming.
  17. Thank you for notifying us about this issue
  18. I’m sorry you’ve had to deal with this…
  19. I know this can be confusing/ discouraging
  20. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  21. I’m so glad you let us know about this.
  22. Offer the programs if applicable
  23. I will do all I can to resolve your problem today
  24. What I’m currently doing to help you is…