I’m so gladyou let usknowabout this.I'm sorryyou've hadto dealwith thisYou'remakingtotalsenseIf I’munderstandingyou correctly...I’m sorryyou’ve hadto dealwith this…I canunderstandwhy you havefollowed upon this issue.It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedI thinkyou'rerightWhat I’mcurrentlydoing to helpyou is…I know thiscan beconfusing/discouragingI will do all Ican toresolve yourproblemtodayIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableYou’remakingtotalsense. That would bedisappointing,especiallywhen..I do realize thatthe [insert task]process canbe time-consuming.Offer theprogramsifapplicableThatsoundsfrustratingI wouldfeel X tooin thatsituationI canunderstandhow that canbe frustratingI canunderstandhowthat wouldbe difficult.You’reabsolutelycorrectThank you!Weappreciateyour honestfeedbackI can seehowdifficult thishas been.Thank youfor notifyingus about thisissueI’m so gladyou let usknowabout this.I'm sorryyou've hadto dealwith thisYou'remakingtotalsenseIf I’munderstandingyou correctly...I’m sorryyou’ve hadto dealwith this…I canunderstandwhy you havefollowed upon this issue.It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedI thinkyou'rerightWhat I’mcurrentlydoing to helpyou is…I know thiscan beconfusing/discouragingI will do all Ican toresolve yourproblemtodayIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableYou’remakingtotalsense. That would bedisappointing,especiallywhen..I do realize thatthe [insert task]process canbe time-consuming.Offer theprogramsifapplicableThatsoundsfrustratingI wouldfeel X tooin thatsituationI canunderstandhow that canbe frustratingI canunderstandhowthat wouldbe difficult.You’reabsolutelycorrectThank you!Weappreciateyour honestfeedbackI can seehowdifficult thishas been.Thank youfor notifyingus about thisissue

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’m so glad you let us know about this.
  2. I'm sorry you've had to deal with this
  3. You're making total sense
  4. If I’m understanding you correctly...
  5. I’m sorry you’ve had to deal with this…
  6. I can understand why you have followed up on this issue.
  7. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened
  8. I think you're right
  9. What I’m currently doing to help you is…
  10. I know this can be confusing/ discouraging
  11. I will do all I can to resolve your problem today
  12. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  13. You’re making total sense.
  14. That would be disappointing, especially when..
  15. I do realize that the [insert task] process can be time-consuming.
  16. Offer the programs if applicable
  17. That sounds frustrating
  18. I would feel X too in that situation
  19. I can understand how that can be frustrating
  20. I can understand how that would be difficult.
  21. You’re absolutely correct
  22. Thank you! We appreciate your honest feedback
  23. I can see how difficult this has been.
  24. Thank you for notifying us about this issue