What I’mcurrentlydoing to helpyou is…Offer theprogramsifapplicableYou’reabsolutelycorrectYou'remakingtotalsenseI know thiscan beconfusing/discouragingThank youfor notifyingus about thisissueI thinkyou'rerightYou’remakingtotalsense. I canunderstandhow that canbe frustratingIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedThatsoundsfrustratingThank you!Weappreciateyour honestfeedbackI can seehowdifficult thishas been.If I’munderstandingyou correctly...I’m sorryyou’ve hadto dealwith this…I canunderstandwhy you havefollowed upon this issue.That would bedisappointing,especiallywhen..I'm sorryyou've hadto dealwith thisI’m so gladyou let usknowabout this.I do realize thatthe [insert task]process canbe time-consuming.I wouldfeel X tooin thatsituationI will do all Ican toresolve yourproblemtodayIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI canunderstandhowthat wouldbe difficult.What I’mcurrentlydoing to helpyou is…Offer theprogramsifapplicableYou’reabsolutelycorrectYou'remakingtotalsenseI know thiscan beconfusing/discouragingThank youfor notifyingus about thisissueI thinkyou'rerightYou’remakingtotalsense. I canunderstandhow that canbe frustratingIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedThatsoundsfrustratingThank you!Weappreciateyour honestfeedbackI can seehowdifficult thishas been.If I’munderstandingyou correctly...I’m sorryyou’ve hadto dealwith this…I canunderstandwhy you havefollowed upon this issue.That would bedisappointing,especiallywhen..I'm sorryyou've hadto dealwith thisI’m so gladyou let usknowabout this.I do realize thatthe [insert task]process canbe time-consuming.I wouldfeel X tooin thatsituationI will do all Ican toresolve yourproblemtodayIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI canunderstandhowthat wouldbe difficult.

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What I’m currently doing to help you is…
  2. Offer the programs if applicable
  3. You’re absolutely correct
  4. You're making total sense
  5. I know this can be confusing/ discouraging
  6. Thank you for notifying us about this issue
  7. I think you're right
  8. You’re making total sense.
  9. I can understand how that can be frustrating
  10. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened
  11. That sounds frustrating
  12. Thank you! We appreciate your honest feedback
  13. I can see how difficult this has been.
  14. If I’m understanding you correctly...
  15. I’m sorry you’ve had to deal with this…
  16. I can understand why you have followed up on this issue.
  17. That would be disappointing, especially when..
  18. I'm sorry you've had to deal with this
  19. I’m so glad you let us know about this.
  20. I do realize that the [insert task] process can be time-consuming.
  21. I would feel X too in that situation
  22. I will do all I can to resolve your problem today
  23. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  24. I can understand how that would be difficult.