If I’munderstandingyou correctly...I’m so gladyou let usknowabout this.You’remakingtotalsense. ThatsoundsfrustratingI canunderstandhow that canbe frustratingWhat I’mcurrentlydoing to helpyou is…Thank you!Weappreciateyour honestfeedbackI’m sorryyou’ve hadto dealwith this…I canunderstandwhy you havefollowed upon this issue.I wouldfeel X tooin thatsituationThat would bedisappointing,especiallywhen..You'remakingtotalsenseI do realize thatthe [insert task]process canbe time-consuming.I can seehowdifficult thishas been.I thinkyou'rerightI know thiscan beconfusing/discouragingIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableOffer theprogramsifapplicableI canunderstandhowthat wouldbe difficult.It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedI'm sorryyou've hadto dealwith thisThank youfor notifyingus about thisissueI will do all Ican toresolve yourproblemtodayYou’reabsolutelycorrectIf I’munderstandingyou correctly...I’m so gladyou let usknowabout this.You’remakingtotalsense. ThatsoundsfrustratingI canunderstandhow that canbe frustratingWhat I’mcurrentlydoing to helpyou is…Thank you!Weappreciateyour honestfeedbackI’m sorryyou’ve hadto dealwith this…I canunderstandwhy you havefollowed upon this issue.I wouldfeel X tooin thatsituationThat would bedisappointing,especiallywhen..You'remakingtotalsenseI do realize thatthe [insert task]process canbe time-consuming.I can seehowdifficult thishas been.I thinkyou'rerightI know thiscan beconfusing/discouragingIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableOffer theprogramsifapplicableI canunderstandhowthat wouldbe difficult.It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedI'm sorryyou've hadto dealwith thisThank youfor notifyingus about thisissueI will do all Ican toresolve yourproblemtodayYou’reabsolutelycorrect

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I’m understanding you correctly...
  2. I’m so glad you let us know about this.
  3. You’re making total sense.
  4. That sounds frustrating
  5. I can understand how that can be frustrating
  6. What I’m currently doing to help you is…
  7. Thank you! We appreciate your honest feedback
  8. I’m sorry you’ve had to deal with this…
  9. I can understand why you have followed up on this issue.
  10. I would feel X too in that situation
  11. That would be disappointing, especially when..
  12. You're making total sense
  13. I do realize that the [insert task] process can be time-consuming.
  14. I can see how difficult this has been.
  15. I think you're right
  16. I know this can be confusing/ discouraging
  17. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  18. Offer the programs if applicable
  19. I can understand how that would be difficult.
  20. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened
  21. I'm sorry you've had to deal with this
  22. Thank you for notifying us about this issue
  23. I will do all I can to resolve your problem today
  24. You’re absolutely correct