I canunderstandwhy you havefollowed upon this issue.I do realize thatthe [insert task]process canbe time-consuming.I thinkyou'rerightThank you!Weappreciateyour honestfeedbackI’m so gladyou let usknowabout this.I wouldfeel X tooin thatsituationThank youfor notifyingus about thisissueWhat I’mcurrentlydoing to helpyou is…It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedYou’remakingtotalsense. I’m sorryyou’ve hadto dealwith this…You’reabsolutelycorrectI canunderstandhow that canbe frustratingIf I’munderstandingyou correctly...You'remakingtotalsenseIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI can seehowdifficult thishas been.I will do all Ican toresolve yourproblemtodayOffer theprogramsifapplicableI'm sorryyou've hadto dealwith thisThatsoundsfrustratingThat would bedisappointing,especiallywhen..I know thiscan beconfusing/discouragingI canunderstandhowthat wouldbe difficult.I canunderstandwhy you havefollowed upon this issue.I do realize thatthe [insert task]process canbe time-consuming.I thinkyou'rerightThank you!Weappreciateyour honestfeedbackI’m so gladyou let usknowabout this.I wouldfeel X tooin thatsituationThank youfor notifyingus about thisissueWhat I’mcurrentlydoing to helpyou is…It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedYou’remakingtotalsense. I’m sorryyou’ve hadto dealwith this…You’reabsolutelycorrectI canunderstandhow that canbe frustratingIf I’munderstandingyou correctly...You'remakingtotalsenseIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI can seehowdifficult thishas been.I will do all Ican toresolve yourproblemtodayOffer theprogramsifapplicableI'm sorryyou've hadto dealwith thisThatsoundsfrustratingThat would bedisappointing,especiallywhen..I know thiscan beconfusing/discouragingI canunderstandhowthat wouldbe difficult.

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can understand why you have followed up on this issue.
  2. I do realize that the [insert task] process can be time-consuming.
  3. I think you're right
  4. Thank you! We appreciate your honest feedback
  5. I’m so glad you let us know about this.
  6. I would feel X too in that situation
  7. Thank you for notifying us about this issue
  8. What I’m currently doing to help you is…
  9. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened
  10. You’re making total sense.
  11. I’m sorry you’ve had to deal with this…
  12. You’re absolutely correct
  13. I can understand how that can be frustrating
  14. If I’m understanding you correctly...
  15. You're making total sense
  16. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  17. I can see how difficult this has been.
  18. I will do all I can to resolve your problem today
  19. Offer the programs if applicable
  20. I'm sorry you've had to deal with this
  21. That sounds frustrating
  22. That would be disappointing, especially when..
  23. I know this can be confusing/ discouraging
  24. I can understand how that would be difficult.