I canunderstandhowthat wouldbe difficult.That would bedisappointing,especiallywhen..Offer theprogramsifapplicableI thinkyou'rerightYou’reabsolutelycorrectI canunderstandhow that canbe frustratingI wouldfeel X tooin thatsituationThank youfor notifyingus about thisissueIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableIf I’munderstandingyou correctly...I’m so gladyou let usknowabout this.Thank you!Weappreciateyour honestfeedbackThatsoundsfrustratingI know thiscan beconfusing/discouragingI do realize thatthe [insert task]process canbe time-consuming.I’m sorryyou’ve hadto dealwith this…I'm sorryyou've hadto dealwith thisYou'remakingtotalsenseI canunderstandwhy you havefollowed upon this issue.You’remakingtotalsense. I can seehowdifficult thishas been.What I’mcurrentlydoing to helpyou is…I will do all Ican toresolve yourproblemtodayIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedI canunderstandhowthat wouldbe difficult.That would bedisappointing,especiallywhen..Offer theprogramsifapplicableI thinkyou'rerightYou’reabsolutelycorrectI canunderstandhow that canbe frustratingI wouldfeel X tooin thatsituationThank youfor notifyingus about thisissueIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableIf I’munderstandingyou correctly...I’m so gladyou let usknowabout this.Thank you!Weappreciateyour honestfeedbackThatsoundsfrustratingI know thiscan beconfusing/discouragingI do realize thatthe [insert task]process canbe time-consuming.I’m sorryyou’ve hadto dealwith this…I'm sorryyou've hadto dealwith thisYou'remakingtotalsenseI canunderstandwhy you havefollowed upon this issue.You’remakingtotalsense. I can seehowdifficult thishas been.What I’mcurrentlydoing to helpyou is…I will do all Ican toresolve yourproblemtodayIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappened

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can understand how that would be difficult.
  2. That would be disappointing, especially when..
  3. Offer the programs if applicable
  4. I think you're right
  5. You’re absolutely correct
  6. I can understand how that can be frustrating
  7. I would feel X too in that situation
  8. Thank you for notifying us about this issue
  9. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  10. If I’m understanding you correctly...
  11. I’m so glad you let us know about this.
  12. Thank you! We appreciate your honest feedback
  13. That sounds frustrating
  14. I know this can be confusing/ discouraging
  15. I do realize that the [insert task] process can be time-consuming.
  16. I’m sorry you’ve had to deal with this…
  17. I'm sorry you've had to deal with this
  18. You're making total sense
  19. I can understand why you have followed up on this issue.
  20. You’re making total sense.
  21. I can see how difficult this has been.
  22. What I’m currently doing to help you is…
  23. I will do all I can to resolve your problem today
  24. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened