ThatsoundsfrustratingI thinkyou'rerightI wouldfeel X tooin thatsituationYou’remakingtotalsense. I’m so gladyou let usknowabout this.I can seehowdifficult thishas been.If I’munderstandingyou correctly...Thank youfor notifyingus about thisissueI know thiscan beconfusing/discouragingYou'remakingtotalsenseI canunderstandhow that canbe frustratingWhat I’mcurrentlydoing to helpyou is…I canunderstandhowthat wouldbe difficult.Thank you!Weappreciateyour honestfeedbackIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI do realize thatthe [insert task]process canbe time-consuming.I canunderstandwhy you havefollowed upon this issue.That would bedisappointing,especiallywhen..I’m sorryyou’ve hadto dealwith this…I will do all Ican toresolve yourproblemtodayI'm sorryyou've hadto dealwith thisOffer theprogramsifapplicableIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedYou’reabsolutelycorrectThatsoundsfrustratingI thinkyou'rerightI wouldfeel X tooin thatsituationYou’remakingtotalsense. I’m so gladyou let usknowabout this.I can seehowdifficult thishas been.If I’munderstandingyou correctly...Thank youfor notifyingus about thisissueI know thiscan beconfusing/discouragingYou'remakingtotalsenseI canunderstandhow that canbe frustratingWhat I’mcurrentlydoing to helpyou is…I canunderstandhowthat wouldbe difficult.Thank you!Weappreciateyour honestfeedbackIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableI do realize thatthe [insert task]process canbe time-consuming.I canunderstandwhy you havefollowed upon this issue.That would bedisappointing,especiallywhen..I’m sorryyou’ve hadto dealwith this…I will do all Ican toresolve yourproblemtodayI'm sorryyou've hadto dealwith thisOffer theprogramsifapplicableIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedYou’reabsolutelycorrect

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That sounds frustrating
  2. I think you're right
  3. I would feel X too in that situation
  4. You’re making total sense.
  5. I’m so glad you let us know about this.
  6. I can see how difficult this has been.
  7. If I’m understanding you correctly...
  8. Thank you for notifying us about this issue
  9. I know this can be confusing/ discouraging
  10. You're making total sense
  11. I can understand how that can be frustrating
  12. What I’m currently doing to help you is…
  13. I can understand how that would be difficult.
  14. Thank you! We appreciate your honest feedback
  15. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  16. I do realize that the [insert task] process can be time-consuming.
  17. I can understand why you have followed up on this issue.
  18. That would be disappointing, especially when..
  19. I’m sorry you’ve had to deal with this…
  20. I will do all I can to resolve your problem today
  21. I'm sorry you've had to deal with this
  22. Offer the programs if applicable
  23. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened
  24. You’re absolutely correct