I can seehowdifficult thishas been.I’m so gladyou let usknowabout this.You’remakingtotalsense. I'm sorryyou've hadto dealwith thisI will do all Ican toresolve yourproblemtodayI do realize thatthe [insert task]process canbe time-consuming.I canunderstandwhy you havefollowed upon this issue.That would bedisappointing,especiallywhen..Thank you!Weappreciateyour honestfeedbackIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableThank youfor notifyingus about thisissueI’m sorryyou’ve hadto dealwith this…I canunderstandhow that canbe frustratingThatsoundsfrustratingI wouldfeel X tooin thatsituationI thinkyou'rerightYou’reabsolutelycorrectI canunderstandhowthat wouldbe difficult.What I’mcurrentlydoing to helpyou is…I know thiscan beconfusing/discouragingIf I’munderstandingyou correctly...Offer theprogramsifapplicableIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedYou'remakingtotalsenseI can seehowdifficult thishas been.I’m so gladyou let usknowabout this.You’remakingtotalsense. I'm sorryyou've hadto dealwith thisI will do all Ican toresolve yourproblemtodayI do realize thatthe [insert task]process canbe time-consuming.I canunderstandwhy you havefollowed upon this issue.That would bedisappointing,especiallywhen..Thank you!Weappreciateyour honestfeedbackIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableThank youfor notifyingus about thisissueI’m sorryyou’ve hadto dealwith this…I canunderstandhow that canbe frustratingThatsoundsfrustratingI wouldfeel X tooin thatsituationI thinkyou'rerightYou’reabsolutelycorrectI canunderstandhowthat wouldbe difficult.What I’mcurrentlydoing to helpyou is…I know thiscan beconfusing/discouragingIf I’munderstandingyou correctly...Offer theprogramsifapplicableIt’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedYou'remakingtotalsense

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can see how difficult this has been.
  2. I’m so glad you let us know about this.
  3. You’re making total sense.
  4. I'm sorry you've had to deal with this
  5. I will do all I can to resolve your problem today
  6. I do realize that the [insert task] process can be time-consuming.
  7. I can understand why you have followed up on this issue.
  8. That would be disappointing, especially when..
  9. Thank you! We appreciate your honest feedback
  10. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  11. Thank you for notifying us about this issue
  12. I’m sorry you’ve had to deal with this…
  13. I can understand how that can be frustrating
  14. That sounds frustrating
  15. I would feel X too in that situation
  16. I think you're right
  17. You’re absolutely correct
  18. I can understand how that would be difficult.
  19. What I’m currently doing to help you is…
  20. I know this can be confusing/ discouraging
  21. If I’m understanding you correctly...
  22. Offer the programs if applicable
  23. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened
  24. You're making total sense