I will do all Ican toresolve yourproblemtodayI canunderstandwhy you havefollowed upon this issue.I’m sorryyou’ve hadto dealwith this…I do realize thatthe [insert task]process canbe time-consuming.It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedThat would bedisappointing,especiallywhen..You'remakingtotalsenseI canunderstandhowthat wouldbe difficult.Offer theprogramsifapplicableI thinkyou'rerightIf I’munderstandingyou correctly...I wouldfeel X tooin thatsituationI can seehowdifficult thishas been.Thank youfor notifyingus about thisissueIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableYou’reabsolutelycorrectThank you!Weappreciateyour honestfeedbackI know thiscan beconfusing/discouragingI’m so gladyou let usknowabout this.I canunderstandhow that canbe frustratingThatsoundsfrustratingWhat I’mcurrentlydoing to helpyou is…You’remakingtotalsense. I'm sorryyou've hadto dealwith thisI will do all Ican toresolve yourproblemtodayI canunderstandwhy you havefollowed upon this issue.I’m sorryyou’ve hadto dealwith this…I do realize thatthe [insert task]process canbe time-consuming.It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedThat would bedisappointing,especiallywhen..You'remakingtotalsenseI canunderstandhowthat wouldbe difficult.Offer theprogramsifapplicableI thinkyou'rerightIf I’munderstandingyou correctly...I wouldfeel X tooin thatsituationI can seehowdifficult thishas been.Thank youfor notifyingus about thisissueIntro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableYou’reabsolutelycorrectThank you!Weappreciateyour honestfeedbackI know thiscan beconfusing/discouragingI’m so gladyou let usknowabout this.I canunderstandhow that canbe frustratingThatsoundsfrustratingWhat I’mcurrentlydoing to helpyou is…You’remakingtotalsense. I'm sorryyou've hadto dealwith this

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I will do all I can to resolve your problem today
  2. I can understand why you have followed up on this issue.
  3. I’m sorry you’ve had to deal with this…
  4. I do realize that the [insert task] process can be time-consuming.
  5. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened
  6. That would be disappointing, especially when..
  7. You're making total sense
  8. I can understand how that would be difficult.
  9. Offer the programs if applicable
  10. I think you're right
  11. If I’m understanding you correctly...
  12. I would feel X too in that situation
  13. I can see how difficult this has been.
  14. Thank you for notifying us about this issue
  15. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  16. You’re absolutely correct
  17. Thank you! We appreciate your honest feedback
  18. I know this can be confusing/ discouraging
  19. I’m so glad you let us know about this.
  20. I can understand how that can be frustrating
  21. That sounds frustrating
  22. What I’m currently doing to help you is…
  23. You’re making total sense.
  24. I'm sorry you've had to deal with this