I’m sorryyou’ve hadto dealwith this…ThatsoundsfrustratingThank you!Weappreciateyour honestfeedbackIf I’munderstandingyou correctly...I will do all Ican toresolve yourproblemtodayYou’remakingtotalsense. I'm sorryyou've hadto dealwith thisI wouldfeel X tooin thatsituationI know thiscan beconfusing/discouragingYou'remakingtotalsenseI canunderstandwhy you havefollowed upon this issue.It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedI canunderstandhowthat wouldbe difficult.I’m so gladyou let usknowabout this.I canunderstandhow that canbe frustratingOffer theprogramsifapplicableI do realize thatthe [insert task]process canbe time-consuming.I thinkyou'rerightWhat I’mcurrentlydoing to helpyou is…Thank youfor notifyingus about thisissueI can seehowdifficult thishas been.Intro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableThat would bedisappointing,especiallywhen..You’reabsolutelycorrectI’m sorryyou’ve hadto dealwith this…ThatsoundsfrustratingThank you!Weappreciateyour honestfeedbackIf I’munderstandingyou correctly...I will do all Ican toresolve yourproblemtodayYou’remakingtotalsense. I'm sorryyou've hadto dealwith thisI wouldfeel X tooin thatsituationI know thiscan beconfusing/discouragingYou'remakingtotalsenseI canunderstandwhy you havefollowed upon this issue.It’s perfectlyunderstandablethat you’re veryupset aboutwhat’shappenedIt isunderstandablethat you're veryupset aboutwhat'shappenedI canunderstandhowthat wouldbe difficult.I’m so gladyou let usknowabout this.I canunderstandhow that canbe frustratingOffer theprogramsifapplicableI do realize thatthe [insert task]process canbe time-consuming.I thinkyou'rerightWhat I’mcurrentlydoing to helpyou is…Thank youfor notifyingus about thisissueI can seehowdifficult thishas been.Intro,disclaimer,ISI/Surveyand PI onall applicablecallsMention intro,disclaimer,ISI/Survey,and PI whenapplicableThat would bedisappointing,especiallywhen..You’reabsolutelycorrect

Empathy and Required Information Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I’m sorry you’ve had to deal with this…
  2. That sounds frustrating
  3. Thank you! We appreciate your honest feedback
  4. If I’m understanding you correctly...
  5. I will do all I can to resolve your problem today
  6. You’re making total sense.
  7. I'm sorry you've had to deal with this
  8. I would feel X too in that situation
  9. I know this can be confusing/ discouraging
  10. You're making total sense
  11. I can understand why you have followed up on this issue.
  12. It is understandable that you're very upset about what's happened
    It’s perfectly understandable that you’re very upset about what’s happened
  13. I can understand how that would be difficult.
  14. I’m so glad you let us know about this.
  15. I can understand how that can be frustrating
  16. Offer the programs if applicable
  17. I do realize that the [insert task] process can be time-consuming.
  18. I think you're right
  19. What I’m currently doing to help you is…
  20. Thank you for notifying us about this issue
  21. I can see how difficult this has been.
  22. Mention intro, disclaimer, ISI/Survey, and PI when applicable
    Intro, disclaimer, ISI/Survey and PI on all applicable calls
  23. That would be disappointing, especially when..
  24. You’re absolutely correct