"Good Luck!" Team Member Engage App Know entertain- ment options Hold the door open for guest Be observant Remember preferences 10/5 Rule "Good morning." Answer phone call within 3 rings Freshly cleaned uniform Guest Right Of Way "Is anything else needed?" Report to every shift well- groomed Sense of urgency when helping Make each guest feel special Report unsafe conditions Ask specific questions pertaining to visit Know where gifting events take place "Thank you for coming in." Suggest dining options for guests Clean work space No personal distracting conversations "Let me find the answer for you." Over deliver on service Recognize returning guests "Good Luck!" Team Member Engage App Know entertain- ment options Hold the door open for guest Be observant Remember preferences 10/5 Rule "Good morning." Answer phone call within 3 rings Freshly cleaned uniform Guest Right Of Way "Is anything else needed?" Report to every shift well- groomed Sense of urgency when helping Make each guest feel special Report unsafe conditions Ask specific questions pertaining to visit Know where gifting events take place "Thank you for coming in." Suggest dining options for guests Clean work space No personal distracting conversations "Let me find the answer for you." Over deliver on service Recognize returning guests
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-"Good Luck!"
N-Team Member Engage App
N-Know entertain-ment options
B-Hold the door open for guest
O-Be observant
I-Remember preferences
B-10/5 Rule
B-"Good morning."
B-Answer phone call within 3 rings
G-Freshly cleaned uniform
I-Guest
Right
Of Way
O-"Is anything else needed?"
G-Report to every shift well-groomed
O-Sense of urgency when helping
O-Make each guest feel special
G-Report unsafe conditions
I-Ask specific questions pertaining to visit
N-Know where gifting events take place
I-"Thank you for coming in."
N-Suggest dining options for guests
G-Clean work space
G-No personal distracting conversations
N-"Let me find the answer for you."
O-Over deliver on service
I-Recognize returning guests