RememberpreferencesKnowentertain-mentoptionsHold thedoor openfor guestMakeeachguest feelspecialOverdeliver onserviceSuggestdiningoptionsfor guestsKnow wheregiftingevents takeplaceBeobservantFreshlycleaneduniformRecognizereturningguestsNo personaldistractingconversationsSense ofurgencywhenhelping"Goodmorning."GuestRightOf Way"GoodLuck!"Report toevery shiftwell-groomed10/5RuleReportunsafeconditionsAsk specificquestionspertaining tovisitCleanworkspace"Isanythingelseneeded?"Answerphone callwithin 3rings"Thankyou forcomingin."TeamMemberEngageApp"Let mefind theanswerfor you."RememberpreferencesKnowentertain-mentoptionsHold thedoor openfor guestMakeeachguest feelspecialOverdeliver onserviceSuggestdiningoptionsfor guestsKnow wheregiftingevents takeplaceBeobservantFreshlycleaneduniformRecognizereturningguestsNo personaldistractingconversationsSense ofurgencywhenhelping"Goodmorning."GuestRightOf Way"GoodLuck!"Report toevery shiftwell-groomed10/5RuleReportunsafeconditionsAsk specificquestionspertaining tovisitCleanworkspace"Isanythingelseneeded?"Answerphone callwithin 3rings"Thankyou forcomingin."TeamMemberEngageApp"Let mefind theanswerfor you."

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
B
4
O
5
O
6
N
7
N
8
O
9
G
10
I
11
G
12
O
13
B
14
I
15
B
16
G
17
B
18
G
19
I
20
G
21
O
22
B
23
I
24
N
25
N
  1. I-Remember preferences
  2. N-Know entertain-ment options
  3. B-Hold the door open for guest
  4. O-Make each guest feel special
  5. O-Over deliver on service
  6. N-Suggest dining options for guests
  7. N-Know where gifting events take place
  8. O-Be observant
  9. G-Freshly cleaned uniform
  10. I-Recognize returning guests
  11. G-No personal distracting conversations
  12. O-Sense of urgency when helping
  13. B-"Good morning."
  14. I-Guest Right Of Way
  15. B-"Good Luck!"
  16. G-Report to every shift well-groomed
  17. B-10/5 Rule
  18. G-Report unsafe conditions
  19. I-Ask specific questions pertaining to visit
  20. G-Clean work space
  21. O-"Is anything else needed?"
  22. B-Answer phone call within 3 rings
  23. I-"Thank you for coming in."
  24. N-Team Member Engage App
  25. N-"Let me find the answer for you."