No personal distracting conversations Know where gifting events take place Remember preferences Answer phone call within 3 rings Guest Right Of Way "Thank you for coming in." Sense of urgency when helping "Good Luck!" Make each guest feel special Be observant Team Member Engage App Freshly cleaned uniform Clean work space "Is anything else needed?" Suggest dining options for guests "Good morning." Report to every shift well- groomed 10/5 Rule Know entertain- ment options "Let me find the answer for you." Report unsafe conditions Recognize returning guests Ask specific questions pertaining to visit Hold the door open for guest Over deliver on service No personal distracting conversations Know where gifting events take place Remember preferences Answer phone call within 3 rings Guest Right Of Way "Thank you for coming in." Sense of urgency when helping "Good Luck!" Make each guest feel special Be observant Team Member Engage App Freshly cleaned uniform Clean work space "Is anything else needed?" Suggest dining options for guests "Good morning." Report to every shift well- groomed 10/5 Rule Know entertain- ment options "Let me find the answer for you." Report unsafe conditions Recognize returning guests Ask specific questions pertaining to visit Hold the door open for guest Over deliver on service
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-No personal distracting conversations
N-Know where gifting events take place
I-Remember preferences
B-Answer phone call within 3 rings
I-Guest
Right
Of Way
I-"Thank you for coming in."
O-Sense of urgency when helping
B-"Good Luck!"
O-Make each guest feel special
O-Be observant
N-Team Member Engage App
G-Freshly cleaned uniform
G-Clean work space
O-"Is anything else needed?"
N-Suggest dining options for guests
B-"Good morning."
G-Report to every shift well-groomed
B-10/5 Rule
N-Know entertain-ment options
N-"Let me find the answer for you."
G-Report unsafe conditions
I-Recognize returning guests
I-Ask specific questions pertaining to visit
B-Hold the door open for guest
O-Over deliver on service