Know where gifting events take place Clean work space Team Member Engage App Ask specific questions pertaining to visit Be observant No personal distracting conversations "Good morning." "Good Luck!" Report to every shift well- groomed Report unsafe conditions Hold the door open for guest "Thank you for coming in." Know entertain- ment options Guest Right Of Way Sense of urgency when helping Recognize returning guests "Is anything else needed?" 10/5 Rule Answer phone call within 3 rings "Let me find the answer for you." Suggest dining options for guests Make each guest feel special Over deliver on service Freshly cleaned uniform Remember preferences Know where gifting events take place Clean work space Team Member Engage App Ask specific questions pertaining to visit Be observant No personal distracting conversations "Good morning." "Good Luck!" Report to every shift well- groomed Report unsafe conditions Hold the door open for guest "Thank you for coming in." Know entertain- ment options Guest Right Of Way Sense of urgency when helping Recognize returning guests "Is anything else needed?" 10/5 Rule Answer phone call within 3 rings "Let me find the answer for you." Suggest dining options for guests Make each guest feel special Over deliver on service Freshly cleaned uniform Remember preferences
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Know where gifting events take place
G-Clean work space
N-Team Member Engage App
I-Ask specific questions pertaining to visit
O-Be observant
G-No personal distracting conversations
B-"Good morning."
B-"Good Luck!"
G-Report to every shift well-groomed
G-Report unsafe conditions
B-Hold the door open for guest
I-"Thank you for coming in."
N-Know entertain-ment options
I-Guest
Right
Of Way
O-Sense of urgency when helping
I-Recognize returning guests
O-"Is anything else needed?"
B-10/5 Rule
B-Answer phone call within 3 rings
N-"Let me find the answer for you."
N-Suggest dining options for guests
O-Make each guest feel special
O-Over deliver on service
G-Freshly cleaned uniform
I-Remember preferences