Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. B-"Good Luck!"
2. N-Team Member Engage App
3. G-Clean work space
4. N-Know entertain-ment options
5. O-Sense of urgency when helping
6. N-Suggest dining options for guests
7. N-"Let me find the answer for you."
8. B-Answer phone call within 3 rings
9. O-Be observant
10. I-Recognize returning guests
11. B-10/5 Rule
12. G-Freshly cleaned uniform
13. N-Know where gifting events take place
14. I-Ask specific questions pertaining to visit
15. I-"Thank you for coming in."
16. O-Over deliver on service
17. G-No personal distracting conversations
18. B-Hold the door open for guest
19. G-Report to every shift well-groomed
20. I-Remember preferences
21. B-"Good morning."
22. I-Guest Right Of Way
23. O-"Is anything else needed?"
24. O-Make each guest feel special
25. G-Report unsafe conditions