Report toevery shiftwell-groomedAnswerphone callwithin 3ringsSense ofurgencywhenhelpingReportunsafeconditionsAsk specificquestionspertaining tovisitRememberpreferencesMakeeachguest feelspecialGuestRightOf WayBeobservant10/5RuleHold thedoor openfor guest"GoodLuck!"Overdeliver onserviceSuggestdiningoptionsfor guestsTeamMemberEngageAppFreshlycleaneduniformRecognizereturningguests"Goodmorning."Knowentertain-mentoptions"Thankyou forcomingin.""Isanythingelseneeded?"CleanworkspaceKnow wheregiftingevents takeplaceNo personaldistractingconversations"Let mefind theanswerfor you."Report toevery shiftwell-groomedAnswerphone callwithin 3ringsSense ofurgencywhenhelpingReportunsafeconditionsAsk specificquestionspertaining tovisitRememberpreferencesMakeeachguest feelspecialGuestRightOf WayBeobservant10/5RuleHold thedoor openfor guest"GoodLuck!"Overdeliver onserviceSuggestdiningoptionsfor guestsTeamMemberEngageAppFreshlycleaneduniformRecognizereturningguests"Goodmorning."Knowentertain-mentoptions"Thankyou forcomingin.""Isanythingelseneeded?"CleanworkspaceKnow wheregiftingevents takeplaceNo personaldistractingconversations"Let mefind theanswerfor you."

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
O
4
G
5
I
6
I
7
O
8
I
9
O
10
B
11
B
12
B
13
O
14
N
15
N
16
G
17
I
18
B
19
N
20
I
21
O
22
G
23
N
24
G
25
N
  1. G-Report to every shift well-groomed
  2. B-Answer phone call within 3 rings
  3. O-Sense of urgency when helping
  4. G-Report unsafe conditions
  5. I-Ask specific questions pertaining to visit
  6. I-Remember preferences
  7. O-Make each guest feel special
  8. I-Guest Right Of Way
  9. O-Be observant
  10. B-10/5 Rule
  11. B-Hold the door open for guest
  12. B-"Good Luck!"
  13. O-Over deliver on service
  14. N-Suggest dining options for guests
  15. N-Team Member Engage App
  16. G-Freshly cleaned uniform
  17. I-Recognize returning guests
  18. B-"Good morning."
  19. N-Know entertain-ment options
  20. I-"Thank you for coming in."
  21. O-"Is anything else needed?"
  22. G-Clean work space
  23. N-Know where gifting events take place
  24. G-No personal distracting conversations
  25. N-"Let me find the answer for you."