"Let me find the answer for you." Suggest dining options for guests Hold the door open for guest Recognize returning guests 10/5 Rule "Is anything else needed?" Clean work space Remember preferences Report to every shift well- groomed Team Member Engage App Ask specific questions pertaining to visit Answer phone call within 3 rings Report unsafe conditions Over deliver on service Make each guest feel special Freshly cleaned uniform "Good morning." Know where gifting events take place Be observant Know entertain- ment options "Thank you for coming in." No personal distracting conversations Sense of urgency when helping "Good Luck!" Guest Right Of Way "Let me find the answer for you." Suggest dining options for guests Hold the door open for guest Recognize returning guests 10/5 Rule "Is anything else needed?" Clean work space Remember preferences Report to every shift well- groomed Team Member Engage App Ask specific questions pertaining to visit Answer phone call within 3 rings Report unsafe conditions Over deliver on service Make each guest feel special Freshly cleaned uniform "Good morning." Know where gifting events take place Be observant Know entertain- ment options "Thank you for coming in." No personal distracting conversations Sense of urgency when helping "Good Luck!" Guest Right Of Way
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-"Let me find the answer for you."
N-Suggest dining options for guests
B-Hold the door open for guest
I-Recognize returning guests
B-10/5 Rule
O-"Is anything else needed?"
G-Clean work space
I-Remember preferences
G-Report to every shift well-groomed
N-Team Member Engage App
I-Ask specific questions pertaining to visit
B-Answer phone call within 3 rings
G-Report unsafe conditions
O-Over deliver on service
O-Make each guest feel special
G-Freshly cleaned uniform
B-"Good morning."
N-Know where gifting events take place
O-Be observant
N-Know entertain-ment options
I-"Thank you for coming in."
G-No personal distracting conversations
O-Sense of urgency when helping
B-"Good Luck!"
I-Guest
Right
Of Way