Freshly cleaned uniform Be observant Sense of urgency when helping Team Member Engage App Know entertain- ment options Answer phone call within 3 rings Clean work space Make each guest feel special Ask specific questions pertaining to visit Suggest dining options for guests "Good morning." "Let me find the answer for you." No personal distracting conversations Report to every shift well- groomed "Good Luck!" Over deliver on service "Is anything else needed?" 10/5 Rule Hold the door open for guest Know where gifting events take place "Thank you for coming in." Guest Right Of Way Remember preferences Report unsafe conditions Recognize returning guests Freshly cleaned uniform Be observant Sense of urgency when helping Team Member Engage App Know entertain- ment options Answer phone call within 3 rings Clean work space Make each guest feel special Ask specific questions pertaining to visit Suggest dining options for guests "Good morning." "Let me find the answer for you." No personal distracting conversations Report to every shift well- groomed "Good Luck!" Over deliver on service "Is anything else needed?" 10/5 Rule Hold the door open for guest Know where gifting events take place "Thank you for coming in." Guest Right Of Way Remember preferences Report unsafe conditions Recognize returning guests
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Freshly cleaned uniform
O-Be observant
O-Sense of urgency when helping
N-Team Member Engage App
N-Know entertain-ment options
B-Answer phone call within 3 rings
G-Clean work space
O-Make each guest feel special
I-Ask specific questions pertaining to visit
N-Suggest dining options for guests
B-"Good morning."
N-"Let me find the answer for you."
G-No personal distracting conversations
G-Report to every shift well-groomed
B-"Good Luck!"
O-Over deliver on service
O-"Is anything else needed?"
B-10/5 Rule
B-Hold the door open for guest
N-Know where gifting events take place
I-"Thank you for coming in."
I-Guest
Right
Of Way
I-Remember preferences
G-Report unsafe conditions
I-Recognize returning guests