"Thank you for coming in." Clean work space Be observant Make each guest feel special Know entertain- ment options "Good Luck!" Report unsafe conditions Freshly cleaned uniform Answer phone call within 3 rings Ask specific questions pertaining to visit "Is anything else needed?" Guest Right Of Way Report to every shift well- groomed Recognize returning guests Remember preferences No personal distracting conversations Suggest dining options for guests "Good morning." Team Member Engage App Know where gifting events take place Sense of urgency when helping 10/5 Rule "Let me find the answer for you." Hold the door open for guest Over deliver on service "Thank you for coming in." Clean work space Be observant Make each guest feel special Know entertain- ment options "Good Luck!" Report unsafe conditions Freshly cleaned uniform Answer phone call within 3 rings Ask specific questions pertaining to visit "Is anything else needed?" Guest Right Of Way Report to every shift well- groomed Recognize returning guests Remember preferences No personal distracting conversations Suggest dining options for guests "Good morning." Team Member Engage App Know where gifting events take place Sense of urgency when helping 10/5 Rule "Let me find the answer for you." Hold the door open for guest Over deliver on service
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-"Thank you for coming in."
G-Clean work space
O-Be observant
O-Make each guest feel special
N-Know entertain-ment options
B-"Good Luck!"
G-Report unsafe conditions
G-Freshly cleaned uniform
B-Answer phone call within 3 rings
I-Ask specific questions pertaining to visit
O-"Is anything else needed?"
I-Guest
Right
Of Way
G-Report to every shift well-groomed
I-Recognize returning guests
I-Remember preferences
G-No personal distracting conversations
N-Suggest dining options for guests
B-"Good morning."
N-Team Member Engage App
N-Know where gifting events take place
O-Sense of urgency when helping
B-10/5 Rule
N-"Let me find the answer for you."
B-Hold the door open for guest
O-Over deliver on service