"Thank you for coming in." "Let me find the answer for you." Make each guest feel special Freshly cleaned uniform Clean work space Suggest dining options for guests Know entertain- ment options 10/5 Rule Answer phone call within 3 rings Ask specific questions pertaining to visit Sense of urgency when helping Report to every shift well- groomed "Good morning." Recognize returning guests Guest Right Of Way Report unsafe conditions Know where gifting events take place Remember preferences "Good Luck!" Team Member Engage App No personal distracting conversations Over deliver on service Be observant "Is anything else needed?" Hold the door open for guest "Thank you for coming in." "Let me find the answer for you." Make each guest feel special Freshly cleaned uniform Clean work space Suggest dining options for guests Know entertain- ment options 10/5 Rule Answer phone call within 3 rings Ask specific questions pertaining to visit Sense of urgency when helping Report to every shift well- groomed "Good morning." Recognize returning guests Guest Right Of Way Report unsafe conditions Know where gifting events take place Remember preferences "Good Luck!" Team Member Engage App No personal distracting conversations Over deliver on service Be observant "Is anything else needed?" Hold the door open for guest
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-"Thank you for coming in."
N-"Let me find the answer for you."
O-Make each guest feel special
G-Freshly cleaned uniform
G-Clean work space
N-Suggest dining options for guests
N-Know entertain-ment options
B-10/5 Rule
B-Answer phone call within 3 rings
I-Ask specific questions pertaining to visit
O-Sense of urgency when helping
G-Report to every shift well-groomed
B-"Good morning."
I-Recognize returning guests
I-Guest
Right
Of Way
G-Report unsafe conditions
N-Know where gifting events take place
I-Remember preferences
B-"Good Luck!"
N-Team Member Engage App
G-No personal distracting conversations
O-Over deliver on service
O-Be observant
O-"Is anything else needed?"
B-Hold the door open for guest