TeamMembersare firstimpressionHaveupbeat,friendlytoneOverdeliver onservice"How mayI assistyou?""Goodafternoon."PromotenewmerchandiseAsk specificquestionspertaining tovisitSense ofurgencywhenhelpingKnow theDressCodeStandardsSuggestdiningoptionsfor guestsGivedirectionsto guestsFind away tosay "Yes."FreshlycleaneduniformUse clearspeechand refrainfrom slangKnow wheregiftingevents takeplaceReportunsafeconditionsHold thedoor openfor guestPick uptrash onCasinofloorExtrapillows onGuestroomPechangaDailyUse theguestsnameAnswerphone callwithin 3ringsMakeeachguest feelspecialProvidemore thanexpected"Thankyou forcomingin."TeamMembersare firstimpressionHaveupbeat,friendlytoneOverdeliver onservice"How mayI assistyou?""Goodafternoon."PromotenewmerchandiseAsk specificquestionspertaining tovisitSense ofurgencywhenhelpingKnow theDressCodeStandardsSuggestdiningoptionsfor guestsGivedirectionsto guestsFind away tosay "Yes."FreshlycleaneduniformUse clearspeechand refrainfrom slangKnow wheregiftingevents takeplaceReportunsafeconditionsHold thedoor openfor guestPick uptrash onCasinofloorExtrapillows onGuestroomPechangaDailyUse theguestsnameAnswerphone callwithin 3ringsMakeeachguest feelspecialProvidemore thanexpected"Thankyou forcomingin."

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
B
5
B
6
N
7
I
8
O
9
G
10
N
11
N
12
O
13
G
14
B
15
N
16
G
17
B
18
G
19
I
20
N
21
I
22
B
23
O
24
O
25
I
  1. G-Team Members are first impression
  2. I-Have upbeat, friendly tone
  3. O-Over deliver on service
  4. B-"How may I assist you?"
  5. B-"Good afternoon."
  6. N-Promote new merchandise
  7. I-Ask specific questions pertaining to visit
  8. O-Sense of urgency when helping
  9. G-Know the Dress Code Standards
  10. N-Suggest dining options for guests
  11. N-Give directions to guests
  12. O-Find a way to say "Yes."
  13. G-Freshly cleaned uniform
  14. B-Use clear speech and refrain from slang
  15. N-Know where gifting events take place
  16. G-Report unsafe conditions
  17. B-Hold the door open for guest
  18. G-Pick up trash on Casino floor
  19. I-Extra pillows on Guest room
  20. N-Pechanga Daily
  21. I-Use the guests name
  22. B-Answer phone call within 3 rings
  23. O-Make each guest feel special
  24. O-Provide more than expected
  25. I-"Thank you for coming in."