Givedirectionsto guestsHaveupbeat,friendlytone"How mayI assistyou?"Makeeachguest feelspecialUse theguestsnameFreshlycleaneduniformReportunsafeconditionsKnow theDressCodeStandardsSense ofurgencywhenhelpingKnow wheregiftingevents takeplaceUse clearspeechand refrainfrom slang"Goodafternoon."PromotenewmerchandisePechangaDailySuggestdiningoptionsfor guests"Thankyou forcomingin."Providemore thanexpectedPick uptrash onCasinofloorHold thedoor openfor guestOverdeliver onserviceAsk specificquestionspertaining tovisitExtrapillows onGuestroomFind away tosay "Yes."Answerphone callwithin 3ringsTeamMembersare firstimpressionGivedirectionsto guestsHaveupbeat,friendlytone"How mayI assistyou?"Makeeachguest feelspecialUse theguestsnameFreshlycleaneduniformReportunsafeconditionsKnow theDressCodeStandardsSense ofurgencywhenhelpingKnow wheregiftingevents takeplaceUse clearspeechand refrainfrom slang"Goodafternoon."PromotenewmerchandisePechangaDailySuggestdiningoptionsfor guests"Thankyou forcomingin."Providemore thanexpectedPick uptrash onCasinofloorHold thedoor openfor guestOverdeliver onserviceAsk specificquestionspertaining tovisitExtrapillows onGuestroomFind away tosay "Yes."Answerphone callwithin 3ringsTeamMembersare firstimpression

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
B
4
O
5
I
6
G
7
G
8
G
9
O
10
N
11
B
12
B
13
N
14
N
15
N
16
I
17
O
18
G
19
B
20
O
21
I
22
I
23
O
24
B
25
G
  1. N-Give directions to guests
  2. I-Have upbeat, friendly tone
  3. B-"How may I assist you?"
  4. O-Make each guest feel special
  5. I-Use the guests name
  6. G-Freshly cleaned uniform
  7. G-Report unsafe conditions
  8. G-Know the Dress Code Standards
  9. O-Sense of urgency when helping
  10. N-Know where gifting events take place
  11. B-Use clear speech and refrain from slang
  12. B-"Good afternoon."
  13. N-Promote new merchandise
  14. N-Pechanga Daily
  15. N-Suggest dining options for guests
  16. I-"Thank you for coming in."
  17. O-Provide more than expected
  18. G-Pick up trash on Casino floor
  19. B-Hold the door open for guest
  20. O-Over deliver on service
  21. I-Ask specific questions pertaining to visit
  22. I-Extra pillows on Guest room
  23. O-Find a way to say "Yes."
  24. B-Answer phone call within 3 rings
  25. G-Team Members are first impression