ReportunsafeconditionsGivedirectionsto guestsSense ofurgencywhenhelpingProvidemore thanexpected"Goodafternoon."Know wheregiftingevents takeplacePromotenewmerchandise"Thankyou forcomingin."Find away tosay "Yes."Haveupbeat,friendlytoneUse clearspeechand refrainfrom slang"How mayI assistyou?"Know theDressCodeStandardsExtrapillows onGuestroomUse theguestsnameSuggestdiningoptionsfor guestsPick uptrash onCasinofloorAsk specificquestionspertaining tovisitMakeeachguest feelspecialPechangaDailyFreshlycleaneduniformAnswerphone callwithin 3ringsHold thedoor openfor guestOverdeliver onserviceTeamMembersare firstimpressionReportunsafeconditionsGivedirectionsto guestsSense ofurgencywhenhelpingProvidemore thanexpected"Goodafternoon."Know wheregiftingevents takeplacePromotenewmerchandise"Thankyou forcomingin."Find away tosay "Yes."Haveupbeat,friendlytoneUse clearspeechand refrainfrom slang"How mayI assistyou?"Know theDressCodeStandardsExtrapillows onGuestroomUse theguestsnameSuggestdiningoptionsfor guestsPick uptrash onCasinofloorAsk specificquestionspertaining tovisitMakeeachguest feelspecialPechangaDailyFreshlycleaneduniformAnswerphone callwithin 3ringsHold thedoor openfor guestOverdeliver onserviceTeamMembersare firstimpression

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
O
4
O
5
B
6
N
7
N
8
I
9
O
10
I
11
B
12
B
13
G
14
I
15
I
16
N
17
G
18
I
19
O
20
N
21
G
22
B
23
B
24
O
25
G
  1. G-Report unsafe conditions
  2. N-Give directions to guests
  3. O-Sense of urgency when helping
  4. O-Provide more than expected
  5. B-"Good afternoon."
  6. N-Know where gifting events take place
  7. N-Promote new merchandise
  8. I-"Thank you for coming in."
  9. O-Find a way to say "Yes."
  10. I-Have upbeat, friendly tone
  11. B-Use clear speech and refrain from slang
  12. B-"How may I assist you?"
  13. G-Know the Dress Code Standards
  14. I-Extra pillows on Guest room
  15. I-Use the guests name
  16. N-Suggest dining options for guests
  17. G-Pick up trash on Casino floor
  18. I-Ask specific questions pertaining to visit
  19. O-Make each guest feel special
  20. N-Pechanga Daily
  21. G-Freshly cleaned uniform
  22. B-Answer phone call within 3 rings
  23. B-Hold the door open for guest
  24. O-Over deliver on service
  25. G-Team Members are first impression