"Goodafternoon."Use clearspeechand refrainfrom slangSuggestdiningoptionsfor guestsMakeeachguest feelspecial"How mayI assistyou?"Answerphone callwithin 3ringsProvidemore thanexpectedReportunsafeconditions"Thankyou forcomingin."TeamMembersare firstimpressionHold thedoor openfor guestExtrapillows onGuestroomPromotenewmerchandiseSense ofurgencywhenhelpingFreshlycleaneduniformGivedirectionsto guestsAsk specificquestionspertaining tovisitPechangaDailyKnow wheregiftingevents takeplaceFind away tosay "Yes."Use theguestsnameKnow theDressCodeStandardsHaveupbeat,friendlytoneOverdeliver onservicePick uptrash onCasinofloor"Goodafternoon."Use clearspeechand refrainfrom slangSuggestdiningoptionsfor guestsMakeeachguest feelspecial"How mayI assistyou?"Answerphone callwithin 3ringsProvidemore thanexpectedReportunsafeconditions"Thankyou forcomingin."TeamMembersare firstimpressionHold thedoor openfor guestExtrapillows onGuestroomPromotenewmerchandiseSense ofurgencywhenhelpingFreshlycleaneduniformGivedirectionsto guestsAsk specificquestionspertaining tovisitPechangaDailyKnow wheregiftingevents takeplaceFind away tosay "Yes."Use theguestsnameKnow theDressCodeStandardsHaveupbeat,friendlytoneOverdeliver onservicePick uptrash onCasinofloor

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
N
4
O
5
B
6
B
7
O
8
G
9
I
10
G
11
B
12
I
13
N
14
O
15
G
16
N
17
I
18
N
19
N
20
O
21
I
22
G
23
I
24
O
25
G
  1. B-"Good afternoon."
  2. B-Use clear speech and refrain from slang
  3. N-Suggest dining options for guests
  4. O-Make each guest feel special
  5. B-"How may I assist you?"
  6. B-Answer phone call within 3 rings
  7. O-Provide more than expected
  8. G-Report unsafe conditions
  9. I-"Thank you for coming in."
  10. G-Team Members are first impression
  11. B-Hold the door open for guest
  12. I-Extra pillows on Guest room
  13. N-Promote new merchandise
  14. O-Sense of urgency when helping
  15. G-Freshly cleaned uniform
  16. N-Give directions to guests
  17. I-Ask specific questions pertaining to visit
  18. N-Pechanga Daily
  19. N-Know where gifting events take place
  20. O-Find a way to say "Yes."
  21. I-Use the guests name
  22. G-Know the Dress Code Standards
  23. I-Have upbeat, friendly tone
  24. O-Over deliver on service
  25. G-Pick up trash on Casino floor