Know theDressCodeStandards"Thankyou forcomingin."Find away tosay "Yes."Extrapillows onGuestroomGivedirectionsto guestsUse theguestsnameProvidemore thanexpected"How mayI assistyou?"Overdeliver onservicePromotenewmerchandisePick uptrash onCasinofloorPechangaDaily"Goodafternoon."ReportunsafeconditionsHaveupbeat,friendlytoneUse clearspeechand refrainfrom slangAsk specificquestionspertaining tovisitSense ofurgencywhenhelpingAnswerphone callwithin 3ringsMakeeachguest feelspecialTeamMembersare firstimpressionKnow wheregiftingevents takeplaceSuggestdiningoptionsfor guestsHold thedoor openfor guestFreshlycleaneduniformKnow theDressCodeStandards"Thankyou forcomingin."Find away tosay "Yes."Extrapillows onGuestroomGivedirectionsto guestsUse theguestsnameProvidemore thanexpected"How mayI assistyou?"Overdeliver onservicePromotenewmerchandisePick uptrash onCasinofloorPechangaDaily"Goodafternoon."ReportunsafeconditionsHaveupbeat,friendlytoneUse clearspeechand refrainfrom slangAsk specificquestionspertaining tovisitSense ofurgencywhenhelpingAnswerphone callwithin 3ringsMakeeachguest feelspecialTeamMembersare firstimpressionKnow wheregiftingevents takeplaceSuggestdiningoptionsfor guestsHold thedoor openfor guestFreshlycleaneduniform

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
I
5
N
6
I
7
O
8
B
9
O
10
N
11
G
12
N
13
B
14
G
15
I
16
B
17
I
18
O
19
B
20
O
21
G
22
N
23
N
24
B
25
G
  1. G-Know the Dress Code Standards
  2. I-"Thank you for coming in."
  3. O-Find a way to say "Yes."
  4. I-Extra pillows on Guest room
  5. N-Give directions to guests
  6. I-Use the guests name
  7. O-Provide more than expected
  8. B-"How may I assist you?"
  9. O-Over deliver on service
  10. N-Promote new merchandise
  11. G-Pick up trash on Casino floor
  12. N-Pechanga Daily
  13. B-"Good afternoon."
  14. G-Report unsafe conditions
  15. I-Have upbeat, friendly tone
  16. B-Use clear speech and refrain from slang
  17. I-Ask specific questions pertaining to visit
  18. O-Sense of urgency when helping
  19. B-Answer phone call within 3 rings
  20. O-Make each guest feel special
  21. G-Team Members are first impression
  22. N-Know where gifting events take place
  23. N-Suggest dining options for guests
  24. B-Hold the door open for guest
  25. G-Freshly cleaned uniform