Hold thedoor openfor guestUse clearspeechand refrainfrom slangOverdeliver onserviceFind away tosay "Yes.""Thankyou forcomingin."Answerphone callwithin 3ringsMakeeachguest feelspecialHaveupbeat,friendlytoneAsk specificquestionspertaining tovisitKnow wheregiftingevents takeplaceReportunsafeconditionsPechangaDaily"How mayI assistyou?"PromotenewmerchandiseFreshlycleaneduniform"Goodafternoon."Extrapillows onGuestroomUse theguestsnameGivedirectionsto guestsKnow theDressCodeStandardsTeamMembersare firstimpressionSense ofurgencywhenhelpingProvidemore thanexpectedPick uptrash onCasinofloorSuggestdiningoptionsfor guestsHold thedoor openfor guestUse clearspeechand refrainfrom slangOverdeliver onserviceFind away tosay "Yes.""Thankyou forcomingin."Answerphone callwithin 3ringsMakeeachguest feelspecialHaveupbeat,friendlytoneAsk specificquestionspertaining tovisitKnow wheregiftingevents takeplaceReportunsafeconditionsPechangaDaily"How mayI assistyou?"PromotenewmerchandiseFreshlycleaneduniform"Goodafternoon."Extrapillows onGuestroomUse theguestsnameGivedirectionsto guestsKnow theDressCodeStandardsTeamMembersare firstimpressionSense ofurgencywhenhelpingProvidemore thanexpectedPick uptrash onCasinofloorSuggestdiningoptionsfor guests

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
O
4
O
5
I
6
B
7
O
8
I
9
I
10
N
11
G
12
N
13
B
14
N
15
G
16
B
17
I
18
I
19
N
20
G
21
G
22
O
23
O
24
G
25
N
  1. B-Hold the door open for guest
  2. B-Use clear speech and refrain from slang
  3. O-Over deliver on service
  4. O-Find a way to say "Yes."
  5. I-"Thank you for coming in."
  6. B-Answer phone call within 3 rings
  7. O-Make each guest feel special
  8. I-Have upbeat, friendly tone
  9. I-Ask specific questions pertaining to visit
  10. N-Know where gifting events take place
  11. G-Report unsafe conditions
  12. N-Pechanga Daily
  13. B-"How may I assist you?"
  14. N-Promote new merchandise
  15. G-Freshly cleaned uniform
  16. B-"Good afternoon."
  17. I-Extra pillows on Guest room
  18. I-Use the guests name
  19. N-Give directions to guests
  20. G-Know the Dress Code Standards
  21. G-Team Members are first impression
  22. O-Sense of urgency when helping
  23. O-Provide more than expected
  24. G-Pick up trash on Casino floor
  25. N-Suggest dining options for guests