Pick uptrash onCasinofloorAsk specificquestionspertaining tovisitHold thedoor openfor guestTeamMembersare firstimpressionHaveupbeat,friendlytone"Goodafternoon."Overdeliver onservice"How mayI assistyou?"Givedirectionsto guestsSuggestdiningoptionsfor guestsSense ofurgencywhenhelpingUse clearspeechand refrainfrom slang"Thankyou forcomingin."Know theDressCodeStandardsFind away tosay "Yes."Makeeachguest feelspecialAnswerphone callwithin 3ringsReportunsafeconditionsFreshlycleaneduniformProvidemore thanexpectedExtrapillows onGuestroomPromotenewmerchandiseKnow wheregiftingevents takeplaceUse theguestsnamePechangaDailyPick uptrash onCasinofloorAsk specificquestionspertaining tovisitHold thedoor openfor guestTeamMembersare firstimpressionHaveupbeat,friendlytone"Goodafternoon."Overdeliver onservice"How mayI assistyou?"Givedirectionsto guestsSuggestdiningoptionsfor guestsSense ofurgencywhenhelpingUse clearspeechand refrainfrom slang"Thankyou forcomingin."Know theDressCodeStandardsFind away tosay "Yes."Makeeachguest feelspecialAnswerphone callwithin 3ringsReportunsafeconditionsFreshlycleaneduniformProvidemore thanexpectedExtrapillows onGuestroomPromotenewmerchandiseKnow wheregiftingevents takeplaceUse theguestsnamePechangaDaily

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
G
5
I
6
B
7
O
8
B
9
N
10
N
11
O
12
B
13
I
14
G
15
O
16
O
17
B
18
G
19
G
20
O
21
I
22
N
23
N
24
I
25
N
  1. G-Pick up trash on Casino floor
  2. I-Ask specific questions pertaining to visit
  3. B-Hold the door open for guest
  4. G-Team Members are first impression
  5. I-Have upbeat, friendly tone
  6. B-"Good afternoon."
  7. O-Over deliver on service
  8. B-"How may I assist you?"
  9. N-Give directions to guests
  10. N-Suggest dining options for guests
  11. O-Sense of urgency when helping
  12. B-Use clear speech and refrain from slang
  13. I-"Thank you for coming in."
  14. G-Know the Dress Code Standards
  15. O-Find a way to say "Yes."
  16. O-Make each guest feel special
  17. B-Answer phone call within 3 rings
  18. G-Report unsafe conditions
  19. G-Freshly cleaned uniform
  20. O-Provide more than expected
  21. I-Extra pillows on Guest room
  22. N-Promote new merchandise
  23. N-Know where gifting events take place
  24. I-Use the guests name
  25. N-Pechanga Daily