Givedirectionsto guestsAsk specificquestionspertaining tovisitOverdeliver onserviceUse theguestsname"Goodafternoon."Know theDressCodeStandardsTeamMembersare firstimpressionPick uptrash onCasinofloorPromotenewmerchandiseReportunsafeconditions"Thankyou forcomingin."Hold thedoor openfor guestAnswerphone callwithin 3ringsHaveupbeat,friendlytonePechangaDailySuggestdiningoptionsfor guestsProvidemore thanexpectedExtrapillows onGuestroomMakeeachguest feelspecialSense ofurgencywhenhelpingUse clearspeechand refrainfrom slangFind away tosay "Yes.""How mayI assistyou?"FreshlycleaneduniformKnow wheregiftingevents takeplaceGivedirectionsto guestsAsk specificquestionspertaining tovisitOverdeliver onserviceUse theguestsname"Goodafternoon."Know theDressCodeStandardsTeamMembersare firstimpressionPick uptrash onCasinofloorPromotenewmerchandiseReportunsafeconditions"Thankyou forcomingin."Hold thedoor openfor guestAnswerphone callwithin 3ringsHaveupbeat,friendlytonePechangaDailySuggestdiningoptionsfor guestsProvidemore thanexpectedExtrapillows onGuestroomMakeeachguest feelspecialSense ofurgencywhenhelpingUse clearspeechand refrainfrom slangFind away tosay "Yes.""How mayI assistyou?"FreshlycleaneduniformKnow wheregiftingevents takeplace

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
O
4
I
5
B
6
G
7
G
8
G
9
N
10
G
11
I
12
B
13
B
14
I
15
N
16
N
17
O
18
I
19
O
20
O
21
B
22
O
23
B
24
G
25
N
  1. N-Give directions to guests
  2. I-Ask specific questions pertaining to visit
  3. O-Over deliver on service
  4. I-Use the guests name
  5. B-"Good afternoon."
  6. G-Know the Dress Code Standards
  7. G-Team Members are first impression
  8. G-Pick up trash on Casino floor
  9. N-Promote new merchandise
  10. G-Report unsafe conditions
  11. I-"Thank you for coming in."
  12. B-Hold the door open for guest
  13. B-Answer phone call within 3 rings
  14. I-Have upbeat, friendly tone
  15. N-Pechanga Daily
  16. N-Suggest dining options for guests
  17. O-Provide more than expected
  18. I-Extra pillows on Guest room
  19. O-Make each guest feel special
  20. O-Sense of urgency when helping
  21. B-Use clear speech and refrain from slang
  22. O-Find a way to say "Yes."
  23. B-"How may I assist you?"
  24. G-Freshly cleaned uniform
  25. N-Know where gifting events take place