Makeeachguest feelspecialAsk specificquestionspertaining tovisitHold thedoor openfor guestPick uptrash onCasinofloorFind away tosay "Yes."TeamMembersare firstimpressionOverdeliver onservicePromotenewmerchandiseGivedirectionsto guestsKnow wheregiftingevents takeplaceUse clearspeechand refrainfrom slang"Goodafternoon."FreshlycleaneduniformAnswerphone callwithin 3ringsPechangaDailySuggestdiningoptionsfor guestsKnow theDressCodeStandards"How mayI assistyou?""Thankyou forcomingin."Sense ofurgencywhenhelpingExtrapillows onGuestroomUse theguestsnameReportunsafeconditionsHaveupbeat,friendlytoneProvidemore thanexpectedMakeeachguest feelspecialAsk specificquestionspertaining tovisitHold thedoor openfor guestPick uptrash onCasinofloorFind away tosay "Yes."TeamMembersare firstimpressionOverdeliver onservicePromotenewmerchandiseGivedirectionsto guestsKnow wheregiftingevents takeplaceUse clearspeechand refrainfrom slang"Goodafternoon."FreshlycleaneduniformAnswerphone callwithin 3ringsPechangaDailySuggestdiningoptionsfor guestsKnow theDressCodeStandards"How mayI assistyou?""Thankyou forcomingin."Sense ofurgencywhenhelpingExtrapillows onGuestroomUse theguestsnameReportunsafeconditionsHaveupbeat,friendlytoneProvidemore thanexpected

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
B
4
G
5
O
6
G
7
O
8
N
9
N
10
N
11
B
12
B
13
G
14
B
15
N
16
N
17
G
18
B
19
I
20
O
21
I
22
I
23
G
24
I
25
O
  1. O-Make each guest feel special
  2. I-Ask specific questions pertaining to visit
  3. B-Hold the door open for guest
  4. G-Pick up trash on Casino floor
  5. O-Find a way to say "Yes."
  6. G-Team Members are first impression
  7. O-Over deliver on service
  8. N-Promote new merchandise
  9. N-Give directions to guests
  10. N-Know where gifting events take place
  11. B-Use clear speech and refrain from slang
  12. B-"Good afternoon."
  13. G-Freshly cleaned uniform
  14. B-Answer phone call within 3 rings
  15. N-Pechanga Daily
  16. N-Suggest dining options for guests
  17. G-Know the Dress Code Standards
  18. B-"How may I assist you?"
  19. I-"Thank you for coming in."
  20. O-Sense of urgency when helping
  21. I-Extra pillows on Guest room
  22. I-Use the guests name
  23. G-Report unsafe conditions
  24. I-Have upbeat, friendly tone
  25. O-Provide more than expected