Providemore thanexpectedMakeeachguest feelspecialFind away tosay "Yes."Ask specificquestionspertaining tovisitOverdeliver onserviceKnow wheregiftingevents takeplaceHold thedoor openfor guestPromotenewmerchandise"How mayI assistyou?""Thankyou forcomingin."PechangaDailySense ofurgencywhenhelpingKnow theDressCodeStandardsPick uptrash onCasinofloorAnswerphone callwithin 3ringsFreshlycleaneduniformHaveupbeat,friendlytone"Goodafternoon."ReportunsafeconditionsSuggestdiningoptionsfor guestsUse theguestsnameUse clearspeechand refrainfrom slangExtrapillows onGuestroomTeamMembersare firstimpressionGivedirectionsto guestsProvidemore thanexpectedMakeeachguest feelspecialFind away tosay "Yes."Ask specificquestionspertaining tovisitOverdeliver onserviceKnow wheregiftingevents takeplaceHold thedoor openfor guestPromotenewmerchandise"How mayI assistyou?""Thankyou forcomingin."PechangaDailySense ofurgencywhenhelpingKnow theDressCodeStandardsPick uptrash onCasinofloorAnswerphone callwithin 3ringsFreshlycleaneduniformHaveupbeat,friendlytone"Goodafternoon."ReportunsafeconditionsSuggestdiningoptionsfor guestsUse theguestsnameUse clearspeechand refrainfrom slangExtrapillows onGuestroomTeamMembersare firstimpressionGivedirectionsto guests

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
O
4
I
5
O
6
N
7
B
8
N
9
B
10
I
11
N
12
O
13
G
14
G
15
B
16
G
17
I
18
B
19
G
20
N
21
I
22
B
23
I
24
G
25
N
  1. O-Provide more than expected
  2. O-Make each guest feel special
  3. O-Find a way to say "Yes."
  4. I-Ask specific questions pertaining to visit
  5. O-Over deliver on service
  6. N-Know where gifting events take place
  7. B-Hold the door open for guest
  8. N-Promote new merchandise
  9. B-"How may I assist you?"
  10. I-"Thank you for coming in."
  11. N-Pechanga Daily
  12. O-Sense of urgency when helping
  13. G-Know the Dress Code Standards
  14. G-Pick up trash on Casino floor
  15. B-Answer phone call within 3 rings
  16. G-Freshly cleaned uniform
  17. I-Have upbeat, friendly tone
  18. B-"Good afternoon."
  19. G-Report unsafe conditions
  20. N-Suggest dining options for guests
  21. I-Use the guests name
  22. B-Use clear speech and refrain from slang
  23. I-Extra pillows on Guest room
  24. G-Team Members are first impression
  25. N-Give directions to guests