Pick uptrash onCasinofloorOverdeliver onserviceKnow theDressCodeStandards"How mayI assistyou?"Find away tosay "Yes."Sense ofurgencywhenhelpingFreshlycleaneduniformPechangaDailyHaveupbeat,friendlytone"Thankyou forcomingin."Answerphone callwithin 3ringsPromotenewmerchandiseKnow wheregiftingevents takeplaceUse theguestsnameAsk specificquestionspertaining tovisitMakeeachguest feelspecialUse clearspeechand refrainfrom slangReportunsafeconditionsSuggestdiningoptionsfor guestsExtrapillows onGuestroom"Goodafternoon."Givedirectionsto guestsHold thedoor openfor guestProvidemore thanexpectedTeamMembersare firstimpressionPick uptrash onCasinofloorOverdeliver onserviceKnow theDressCodeStandards"How mayI assistyou?"Find away tosay "Yes."Sense ofurgencywhenhelpingFreshlycleaneduniformPechangaDailyHaveupbeat,friendlytone"Thankyou forcomingin."Answerphone callwithin 3ringsPromotenewmerchandiseKnow wheregiftingevents takeplaceUse theguestsnameAsk specificquestionspertaining tovisitMakeeachguest feelspecialUse clearspeechand refrainfrom slangReportunsafeconditionsSuggestdiningoptionsfor guestsExtrapillows onGuestroom"Goodafternoon."Givedirectionsto guestsHold thedoor openfor guestProvidemore thanexpectedTeamMembersare firstimpression

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
G
4
B
5
O
6
O
7
G
8
N
9
I
10
I
11
B
12
N
13
N
14
I
15
I
16
O
17
B
18
G
19
N
20
I
21
B
22
N
23
B
24
O
25
G
  1. G-Pick up trash on Casino floor
  2. O-Over deliver on service
  3. G-Know the Dress Code Standards
  4. B-"How may I assist you?"
  5. O-Find a way to say "Yes."
  6. O-Sense of urgency when helping
  7. G-Freshly cleaned uniform
  8. N-Pechanga Daily
  9. I-Have upbeat, friendly tone
  10. I-"Thank you for coming in."
  11. B-Answer phone call within 3 rings
  12. N-Promote new merchandise
  13. N-Know where gifting events take place
  14. I-Use the guests name
  15. I-Ask specific questions pertaining to visit
  16. O-Make each guest feel special
  17. B-Use clear speech and refrain from slang
  18. G-Report unsafe conditions
  19. N-Suggest dining options for guests
  20. I-Extra pillows on Guest room
  21. B-"Good afternoon."
  22. N-Give directions to guests
  23. B-Hold the door open for guest
  24. O-Provide more than expected
  25. G-Team Members are first impression