Hold thedoor openfor guestKnow wheregiftingevents takeplaceExtrapillows onGuestroomReportunsafeconditionsOverdeliver onserviceTeamMembersare firstimpression"Goodafternoon."PechangaDailyHaveupbeat,friendlytoneKnow theDressCodeStandardsFind away tosay "Yes."Use clearspeechand refrainfrom slangProvidemore thanexpectedMakeeachguest feelspecialAsk specificquestionspertaining tovisit"How mayI assistyou?"Suggestdiningoptionsfor guestsSense ofurgencywhenhelpingAnswerphone callwithin 3ringsPromotenewmerchandise"Thankyou forcomingin."Use theguestsnamePick uptrash onCasinofloorGivedirectionsto guestsFreshlycleaneduniformHold thedoor openfor guestKnow wheregiftingevents takeplaceExtrapillows onGuestroomReportunsafeconditionsOverdeliver onserviceTeamMembersare firstimpression"Goodafternoon."PechangaDailyHaveupbeat,friendlytoneKnow theDressCodeStandardsFind away tosay "Yes."Use clearspeechand refrainfrom slangProvidemore thanexpectedMakeeachguest feelspecialAsk specificquestionspertaining tovisit"How mayI assistyou?"Suggestdiningoptionsfor guestsSense ofurgencywhenhelpingAnswerphone callwithin 3ringsPromotenewmerchandise"Thankyou forcomingin."Use theguestsnamePick uptrash onCasinofloorGivedirectionsto guestsFreshlycleaneduniform

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
I
4
G
5
O
6
G
7
B
8
N
9
I
10
G
11
O
12
B
13
O
14
O
15
I
16
B
17
N
18
O
19
B
20
N
21
I
22
I
23
G
24
N
25
G
  1. B-Hold the door open for guest
  2. N-Know where gifting events take place
  3. I-Extra pillows on Guest room
  4. G-Report unsafe conditions
  5. O-Over deliver on service
  6. G-Team Members are first impression
  7. B-"Good afternoon."
  8. N-Pechanga Daily
  9. I-Have upbeat, friendly tone
  10. G-Know the Dress Code Standards
  11. O-Find a way to say "Yes."
  12. B-Use clear speech and refrain from slang
  13. O-Provide more than expected
  14. O-Make each guest feel special
  15. I-Ask specific questions pertaining to visit
  16. B-"How may I assist you?"
  17. N-Suggest dining options for guests
  18. O-Sense of urgency when helping
  19. B-Answer phone call within 3 rings
  20. N-Promote new merchandise
  21. I-"Thank you for coming in."
  22. I-Use the guests name
  23. G-Pick up trash on Casino floor
  24. N-Give directions to guests
  25. G-Freshly cleaned uniform