Extrapillows onGuestroomSuggestdiningoptionsfor guestsProvidemore thanexpectedMakeeachguest feelspecialKnow wheregiftingevents takeplaceFind away tosay "Yes."Hold thedoor openfor guestUse clearspeechand refrainfrom slangAnswerphone callwithin 3rings"Thankyou forcomingin.""How mayI assistyou?"Sense ofurgencywhenhelpingKnow theDressCodeStandardsFreshlycleaneduniformPick uptrash onCasinofloorPromotenewmerchandisePechangaDailyOverdeliver onserviceAsk specificquestionspertaining tovisitGivedirectionsto guestsTeamMembersare firstimpressionReportunsafeconditionsHaveupbeat,friendlytoneUse theguestsname"Goodafternoon."Extrapillows onGuestroomSuggestdiningoptionsfor guestsProvidemore thanexpectedMakeeachguest feelspecialKnow wheregiftingevents takeplaceFind away tosay "Yes."Hold thedoor openfor guestUse clearspeechand refrainfrom slangAnswerphone callwithin 3rings"Thankyou forcomingin.""How mayI assistyou?"Sense ofurgencywhenhelpingKnow theDressCodeStandardsFreshlycleaneduniformPick uptrash onCasinofloorPromotenewmerchandisePechangaDailyOverdeliver onserviceAsk specificquestionspertaining tovisitGivedirectionsto guestsTeamMembersare firstimpressionReportunsafeconditionsHaveupbeat,friendlytoneUse theguestsname"Goodafternoon."

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
O
4
O
5
N
6
O
7
B
8
B
9
B
10
I
11
B
12
O
13
G
14
G
15
G
16
N
17
N
18
O
19
I
20
N
21
G
22
G
23
I
24
I
25
B
  1. I-Extra pillows on Guest room
  2. N-Suggest dining options for guests
  3. O-Provide more than expected
  4. O-Make each guest feel special
  5. N-Know where gifting events take place
  6. O-Find a way to say "Yes."
  7. B-Hold the door open for guest
  8. B-Use clear speech and refrain from slang
  9. B-Answer phone call within 3 rings
  10. I-"Thank you for coming in."
  11. B-"How may I assist you?"
  12. O-Sense of urgency when helping
  13. G-Know the Dress Code Standards
  14. G-Freshly cleaned uniform
  15. G-Pick up trash on Casino floor
  16. N-Promote new merchandise
  17. N-Pechanga Daily
  18. O-Over deliver on service
  19. I-Ask specific questions pertaining to visit
  20. N-Give directions to guests
  21. G-Team Members are first impression
  22. G-Report unsafe conditions
  23. I-Have upbeat, friendly tone
  24. I-Use the guests name
  25. B-"Good afternoon."