ReportunsafeconditionsUse theguestsname"Goodafternoon."Find away tosay "Yes."Overdeliver onserviceTeamMembersare firstimpressionSense ofurgencywhenhelpingKnow theDressCodeStandardsAnswerphone callwithin 3ringsPromotenewmerchandiseAsk specificquestionspertaining tovisitKnow wheregiftingevents takeplace"Thankyou forcomingin."FreshlycleaneduniformGivedirectionsto guestsPechangaDailyProvidemore thanexpectedMakeeachguest feelspecialHold thedoor openfor guestPick uptrash onCasinofloorUse clearspeechand refrainfrom slangHaveupbeat,friendlytoneExtrapillows onGuestroom"How mayI assistyou?"Suggestdiningoptionsfor guestsReportunsafeconditionsUse theguestsname"Goodafternoon."Find away tosay "Yes."Overdeliver onserviceTeamMembersare firstimpressionSense ofurgencywhenhelpingKnow theDressCodeStandardsAnswerphone callwithin 3ringsPromotenewmerchandiseAsk specificquestionspertaining tovisitKnow wheregiftingevents takeplace"Thankyou forcomingin."FreshlycleaneduniformGivedirectionsto guestsPechangaDailyProvidemore thanexpectedMakeeachguest feelspecialHold thedoor openfor guestPick uptrash onCasinofloorUse clearspeechand refrainfrom slangHaveupbeat,friendlytoneExtrapillows onGuestroom"How mayI assistyou?"Suggestdiningoptionsfor guests

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
O
5
O
6
G
7
O
8
G
9
B
10
N
11
I
12
N
13
I
14
G
15
N
16
N
17
O
18
O
19
B
20
G
21
B
22
I
23
I
24
B
25
N
  1. G-Report unsafe conditions
  2. I-Use the guests name
  3. B-"Good afternoon."
  4. O-Find a way to say "Yes."
  5. O-Over deliver on service
  6. G-Team Members are first impression
  7. O-Sense of urgency when helping
  8. G-Know the Dress Code Standards
  9. B-Answer phone call within 3 rings
  10. N-Promote new merchandise
  11. I-Ask specific questions pertaining to visit
  12. N-Know where gifting events take place
  13. I-"Thank you for coming in."
  14. G-Freshly cleaned uniform
  15. N-Give directions to guests
  16. N-Pechanga Daily
  17. O-Provide more than expected
  18. O-Make each guest feel special
  19. B-Hold the door open for guest
  20. G-Pick up trash on Casino floor
  21. B-Use clear speech and refrain from slang
  22. I-Have upbeat, friendly tone
  23. I-Extra pillows on Guest room
  24. B-"How may I assist you?"
  25. N-Suggest dining options for guests