Sense ofurgencywhenhelpingAsk specificquestionspertaining tovisit"Goodafternoon."Know wheregiftingevents takeplaceUse clearspeechand refrainfrom slangKnow theDressCodeStandardsFreshlycleaneduniformOverdeliver onserviceTeamMembersare firstimpressionReportunsafeconditionsUse theguestsnameFind away tosay "Yes."Makeeachguest feelspecialPick uptrash onCasinofloor"Thankyou forcomingin."PromotenewmerchandiseGivedirectionsto guestsProvidemore thanexpectedSuggestdiningoptionsfor guestsPechangaDailyAnswerphone callwithin 3ringsHaveupbeat,friendlytone"How mayI assistyou?"Extrapillows onGuestroomHold thedoor openfor guestSense ofurgencywhenhelpingAsk specificquestionspertaining tovisit"Goodafternoon."Know wheregiftingevents takeplaceUse clearspeechand refrainfrom slangKnow theDressCodeStandardsFreshlycleaneduniformOverdeliver onserviceTeamMembersare firstimpressionReportunsafeconditionsUse theguestsnameFind away tosay "Yes."Makeeachguest feelspecialPick uptrash onCasinofloor"Thankyou forcomingin."PromotenewmerchandiseGivedirectionsto guestsProvidemore thanexpectedSuggestdiningoptionsfor guestsPechangaDailyAnswerphone callwithin 3ringsHaveupbeat,friendlytone"How mayI assistyou?"Extrapillows onGuestroomHold thedoor openfor guest

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
B
4
N
5
B
6
G
7
G
8
O
9
G
10
G
11
I
12
O
13
O
14
G
15
I
16
N
17
N
18
O
19
N
20
N
21
B
22
I
23
B
24
I
25
B
  1. O-Sense of urgency when helping
  2. I-Ask specific questions pertaining to visit
  3. B-"Good afternoon."
  4. N-Know where gifting events take place
  5. B-Use clear speech and refrain from slang
  6. G-Know the Dress Code Standards
  7. G-Freshly cleaned uniform
  8. O-Over deliver on service
  9. G-Team Members are first impression
  10. G-Report unsafe conditions
  11. I-Use the guests name
  12. O-Find a way to say "Yes."
  13. O-Make each guest feel special
  14. G-Pick up trash on Casino floor
  15. I-"Thank you for coming in."
  16. N-Promote new merchandise
  17. N-Give directions to guests
  18. O-Provide more than expected
  19. N-Suggest dining options for guests
  20. N-Pechanga Daily
  21. B-Answer phone call within 3 rings
  22. I-Have upbeat, friendly tone
  23. B-"How may I assist you?"
  24. I-Extra pillows on Guest room
  25. B-Hold the door open for guest