Pick up trash on Casino floor Over deliver on service Know the Dress Code Standards "How may I assist you?" Find a way to say "Yes." Sense of urgency when helping Freshly cleaned uniform Pechanga Daily Have upbeat, friendly tone "Thank you for coming in." Answer phone call within 3 rings Promote new merchandise Know where gifting events take place Use the guests name Ask specific questions pertaining to visit Make each guest feel special Use clear speech and refrain from slang Report unsafe conditions Suggest dining options for guests Extra pillows on Guest room "Good afternoon." Give directions to guests Hold the door open for guest Provide more than expected Team Members are first impression Pick up trash on Casino floor Over deliver on service Know the Dress Code Standards "How may I assist you?" Find a way to say "Yes." Sense of urgency when helping Freshly cleaned uniform Pechanga Daily Have upbeat, friendly tone "Thank you for coming in." Answer phone call within 3 rings Promote new merchandise Know where gifting events take place Use the guests name Ask specific questions pertaining to visit Make each guest feel special Use clear speech and refrain from slang Report unsafe conditions Suggest dining options for guests Extra pillows on Guest room "Good afternoon." Give directions to guests Hold the door open for guest Provide more than expected Team Members are first impression
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Pick up trash on Casino floor
O-Over deliver on service
G-Know the Dress Code Standards
B-"How may
I assist you?"
O-Find a way to say "Yes."
O-Sense of urgency when helping
G-Freshly cleaned uniform
N-Pechanga Daily
I-Have upbeat, friendly tone
I-"Thank you for coming in."
B-Answer phone call within 3 rings
N-Promote new merchandise
N-Know where gifting events take place
I-Use the guests name
I-Ask specific questions pertaining to visit
O-Make each guest feel special
B-Use clear speech and refrain from slang
G-Report unsafe conditions
N-Suggest dining options for guests
I-Extra pillows on Guest room
B-"Good afternoon."
N-Give directions to guests
B-Hold the door open for guest
O-Provide more than expected
G-Team Members are first impression