Know wheregiftingevents takeplaceAnswerphone callwithin 3ringsPick uptrash onCasinofloorOverdeliver onserviceFreshlycleaneduniformKnow theDressCodeStandardsMakeeachguest feelspecialPromotenewmerchandiseSuggestdiningoptionsfor guests"Thankyou forcomingin."Use clearspeechand refrainfrom slangReportunsafeconditionsPechangaDaily"How mayI assistyou?"Hold thedoor openfor guestHaveupbeat,friendlytoneAsk specificquestionspertaining tovisitExtrapillows onGuestroomGivedirectionsto guestsTeamMembersare firstimpressionFind away tosay "Yes.""Goodafternoon."Use theguestsnameSense ofurgencywhenhelpingProvidemore thanexpectedKnow wheregiftingevents takeplaceAnswerphone callwithin 3ringsPick uptrash onCasinofloorOverdeliver onserviceFreshlycleaneduniformKnow theDressCodeStandardsMakeeachguest feelspecialPromotenewmerchandiseSuggestdiningoptionsfor guests"Thankyou forcomingin."Use clearspeechand refrainfrom slangReportunsafeconditionsPechangaDaily"How mayI assistyou?"Hold thedoor openfor guestHaveupbeat,friendlytoneAsk specificquestionspertaining tovisitExtrapillows onGuestroomGivedirectionsto guestsTeamMembersare firstimpressionFind away tosay "Yes.""Goodafternoon."Use theguestsnameSense ofurgencywhenhelpingProvidemore thanexpected

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
G
4
O
5
G
6
G
7
O
8
N
9
N
10
I
11
B
12
G
13
N
14
B
15
B
16
I
17
I
18
I
19
N
20
G
21
O
22
B
23
I
24
O
25
O
  1. N-Know where gifting events take place
  2. B-Answer phone call within 3 rings
  3. G-Pick up trash on Casino floor
  4. O-Over deliver on service
  5. G-Freshly cleaned uniform
  6. G-Know the Dress Code Standards
  7. O-Make each guest feel special
  8. N-Promote new merchandise
  9. N-Suggest dining options for guests
  10. I-"Thank you for coming in."
  11. B-Use clear speech and refrain from slang
  12. G-Report unsafe conditions
  13. N-Pechanga Daily
  14. B-"How may I assist you?"
  15. B-Hold the door open for guest
  16. I-Have upbeat, friendly tone
  17. I-Ask specific questions pertaining to visit
  18. I-Extra pillows on Guest room
  19. N-Give directions to guests
  20. G-Team Members are first impression
  21. O-Find a way to say "Yes."
  22. B-"Good afternoon."
  23. I-Use the guests name
  24. O-Sense of urgency when helping
  25. O-Provide more than expected