Suggestdiningoptionsfor guestsKnow wheregiftingevents takeplaceAsk specificquestionspertaining tovisitKnow theDressCodeStandards"Thankyou forcomingin."Providemore thanexpectedReportunsafeconditions"Goodafternoon."Givedirectionsto guestsUse clearspeechand refrainfrom slangExtrapillows onGuestroom"How mayI assistyou?"Sense ofurgencywhenhelpingPechangaDailyFreshlycleaneduniformMakeeachguest feelspecialUse theguestsnameTeamMembersare firstimpressionFind away tosay "Yes."Overdeliver onservicePick uptrash onCasinofloorHaveupbeat,friendlytonePromotenewmerchandiseHold thedoor openfor guestAnswerphone callwithin 3ringsSuggestdiningoptionsfor guestsKnow wheregiftingevents takeplaceAsk specificquestionspertaining tovisitKnow theDressCodeStandards"Thankyou forcomingin."Providemore thanexpectedReportunsafeconditions"Goodafternoon."Givedirectionsto guestsUse clearspeechand refrainfrom slangExtrapillows onGuestroom"How mayI assistyou?"Sense ofurgencywhenhelpingPechangaDailyFreshlycleaneduniformMakeeachguest feelspecialUse theguestsnameTeamMembersare firstimpressionFind away tosay "Yes."Overdeliver onservicePick uptrash onCasinofloorHaveupbeat,friendlytonePromotenewmerchandiseHold thedoor openfor guestAnswerphone callwithin 3rings

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
I
4
G
5
I
6
O
7
G
8
B
9
N
10
B
11
I
12
B
13
O
14
N
15
G
16
O
17
I
18
G
19
O
20
O
21
G
22
I
23
N
24
B
25
B
  1. N-Suggest dining options for guests
  2. N-Know where gifting events take place
  3. I-Ask specific questions pertaining to visit
  4. G-Know the Dress Code Standards
  5. I-"Thank you for coming in."
  6. O-Provide more than expected
  7. G-Report unsafe conditions
  8. B-"Good afternoon."
  9. N-Give directions to guests
  10. B-Use clear speech and refrain from slang
  11. I-Extra pillows on Guest room
  12. B-"How may I assist you?"
  13. O-Sense of urgency when helping
  14. N-Pechanga Daily
  15. G-Freshly cleaned uniform
  16. O-Make each guest feel special
  17. I-Use the guests name
  18. G-Team Members are first impression
  19. O-Find a way to say "Yes."
  20. O-Over deliver on service
  21. G-Pick up trash on Casino floor
  22. I-Have upbeat, friendly tone
  23. N-Promote new merchandise
  24. B-Hold the door open for guest
  25. B-Answer phone call within 3 rings