(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Cancel Survey Tool 2.0
Collaborate with Business Analyst team
Create coaching opportunities proof of concept
Library
Work With IT/Business Systems to Finalize Tools
FY22 Operational Plan
Provide feedback on critical errors and enhancements.
Retention Plan
Operational Efficiencies
Operations
Develop & Implement PSC tools
Business Systems & Telephony
Both Additional infrastructure, Development And Licensing Support
<$1.20M89.00%
Spanish Library support in Mexico
Execute Plan for Improving 1st Year Retention
National Accounts Support Plan
Possible pricing promotion to accelerate sunset
Much Better Customer Experience
Implement new Business Systems for Support teams
Leadership Development/Succession initiative
Maintain all support SLA’s during Transition to new CRM
Operational
Ensure Support teams are prepared to move over to phase 2
$19.7MM
Develop new coaching opportunities
Inbound Call Abandonment Rate= 95%
Improved Customer Awareness
Begin Discussions For Developing Criteria
Account Executives
Collections
Potential for Tech-Assist mobile app
Tech Assist
Implement end of life strategy for Manage DVD products
Maintain achievement of all customer facing SLA's
Implement Genesys Call Manager
New technologies such as chat and other process improvements
Product Security and Compliance
Inbound Response Rate<1 Minute=92%
Add $150K in ARR (~350 subs)
2 new leadership courses being developed by Kennan
