(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Collections Support Plan
Ensure Support teams are prepared to move over to phase 2
Add $150K in ARR (~350 subs)
Implement new Business Systems for Support teams
$19.7MM
Potential for Tech-Assist mobile app
Tech Support
Develop new coaching opportunities
Collaborate with Business Analyst team
Operational Efficiencies
Begin Discussions For Developing Criteria
Both Additional infrastructure, Development And Licensing Support
Inbound Response Rate<1 Minute=92%
National Accounts Support Plan
Work With IT/Business Systems to Finalize Tools
Implement end of life strategy for Manage DVD products
= 2,000 by end of FY22
Tech Assist
FY22 Operational Plan
Collections
Much Better Customer Experience
Maintain achievement of all customer facing SLA's
Implement Genesys Call Manager
Goal for FY22 = 75.0%
Product Security and Compliance
<$1.20M89.00%
Improved Customer Awareness
Execute Plan for Improving 1st Year Retention
Maintain all support SLA’s during Transition to new CRM
Spanish Library support in Mexico
Provide feedback on critical errors and enhancements.
New technologies such as chat and other process improvements
Cancel Survey Tool 2.0
Account Executives
International Business Growth
Retention Plan
Library
89.00%
Leadership Development/Succession initiative
Create coaching opportunities proof of concept
Inbound Call Abandonment Rate= 95%
Develop & Implement PSC tools
2 new leadership courses being developed by Kennan
