(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Collaborate with Business Analyst team
Much Better Customer Experience
Operations
Both Additional infrastructure, Development And Licensing Support
Account Executives
Business Systems & Telephony
Develop & Implement PSC tools
Begin Discussions For Developing Criteria
89.00%
Add $150K in ARR (~350 subs)
Library
Collections Support Plan
Inbound Response Rate<1 Minute=92%
Work With IT/Business Systems to Finalize Tools
<$1.20M89.00%
= 2,000 by end of FY22
Develop new coaching opportunities
International Business Growth
FY22 Operational Plan
Execute Plan for Improving 1st Year Retention
Collections
Improved Customer Awareness
2 new leadership courses being developed by Kennan
Implement Genesys Call Manager
$19.7MM
Create coaching opportunities proof of concept
Ensure Support teams are prepared to move over to phase 2
Maintain all support SLA’s during Transition to new CRM
Operational Efficiencies
Maintain achievement of all customer facing SLA's
Inbound Call Abandonment Rate= 95%
New technologies such as chat and other process improvements
Tech Support
National Accounts Support Plan
Cancel Survey Tool 2.0
Product Security and Compliance
Goal for FY22 = 75.0%
Possible pricing promotion to accelerate sunset
Retention Plan
Tech Assist
Implement end of life strategy for Manage DVD products
Operational
Potential for Tech-Assist mobile app
Leadership Development/Succession initiative
Provide feedback on critical errors and enhancements.
