(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Work With IT/Business Systems to Finalize Tools
Retention Plan
Develop new coaching opportunities
Begin Discussions For Developing Criteria
Implement end of life strategy for Manage DVD products
89.00%
Operational Efficiencies
Execute Plan for Improving 1st Year Retention
Collections
New technologies such as chat and other process improvements
Maintain achievement of all customer facing SLA's
Tech Support
$19.7MM
Library
Collections Support Plan
Tech Assist
2 new leadership courses being developed by Kennan
Spanish Library support in Mexico
Ensure Support teams are prepared to move over to phase 2
Account Executives
Implement new Business Systems for Support teams
Improved Customer Awareness
Maintain all support SLA’s during Transition to new CRM
Cancel Survey Tool 2.0
Implement Genesys Call Manager
Much Better Customer Experience
Provide feedback on critical errors and enhancements.
Inbound Call Abandonment Rate= 95%
Possible pricing promotion to accelerate sunset
Add $150K in ARR (~350 subs)
International Business Growth
Goal for FY22 = 75.0%
FY22 Operational Plan
Collaborate with Business Analyst team
Develop & Implement PSC tools
Business Systems & Telephony
Potential for Tech-Assist mobile app
= 2,000 by end of FY22
Operations
Product Security and Compliance
Both Additional infrastructure, Development And Licensing Support
