(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Create coaching opportunities proof of concept
89.00%
Library
Tech Support
Ensure Support teams are prepared to move over to phase 2
Much Better Customer Experience
Inbound Call Abandonment Rate= 95%
Begin Discussions For Developing Criteria
Add $150K in ARR (~350 subs)
Maintain all support SLA’s during Transition to new CRM
Potential for Tech-Assist mobile app
Possible pricing promotion to accelerate sunset
Business Systems & Telephony
Improved Customer Awareness
National Accounts Support Plan
Develop new coaching opportunities
Implement Genesys Call Manager
Provide feedback on critical errors and enhancements.
FY22 Operational Plan
Inbound Response Rate<1 Minute=92%
$19.7MM
Tech Assist
= 2,000 by end of FY22
Operational
Collections Support Plan
<$1.20M89.00%
2 new leadership courses being developed by Kennan
Account Executives
Both Additional infrastructure, Development And Licensing Support
Collections
Operational Efficiencies
Implement end of life strategy for Manage DVD products
Product Security and Compliance
Goal for FY22 = 75.0%
Cancel Survey Tool 2.0
Spanish Library support in Mexico
Retention Plan
New technologies such as chat and other process improvements
