(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Implement Genesys Call Manager
Create coaching opportunities proof of concept
Develop new coaching opportunities
Business Systems & Telephony
Potential for Tech-Assist mobile app
Collections
89.00%
Cancel Survey Tool 2.0
Operations
Maintain all support SLA’s during Transition to new CRM
Possible pricing promotion to accelerate sunset
Ensure Support teams are prepared to move over to phase 2
Operational
Leadership Development/Succession initiative
Retention Plan
Collections Support Plan
Add $150K in ARR (~350 subs)
Inbound Response Rate<1 Minute=92%
FY22 Operational Plan
= 2,000 by end of FY22
Improved Customer Awareness
Provide feedback on critical errors and enhancements.
Operational Efficiencies
$19.7MM
Collaborate with Business Analyst team
Both Additional infrastructure, Development And Licensing Support
Tech Assist
Work With IT/Business Systems to Finalize Tools
Account Executives
2 new leadership courses being developed by Kennan
<$1.20M89.00%
Implement new Business Systems for Support teams
Maintain achievement of all customer facing SLA's
Much Better Customer Experience
New technologies such as chat and other process improvements
Implement end of life strategy for Manage DVD products
