(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Inbound Response Rate<1 Minute=92%
Inbound Call Abandonment Rate= 95%
International Business Growth
Develop & Implement PSC tools
Spanish Library support in Mexico
Add $150K in ARR (~350 subs)
Work With IT/Business Systems to Finalize Tools
Provide feedback on critical errors and enhancements.
National Accounts Support Plan
$19.7MM
Tech Assist
Maintain all support SLA’s during Transition to new CRM
Improved Customer Awareness
Operational
Implement new Business Systems for Support teams
2 new leadership courses being developed by Kennan
<$1.20M89.00%
Create coaching opportunities proof of concept
Collections
Collaborate with Business Analyst team
Cancel Survey Tool 2.0
Account Executives
Execute Plan for Improving 1st Year Retention
Retention Plan
89.00%
Much Better Customer Experience
Potential for Tech-Assist mobile app
Begin Discussions For Developing Criteria
Implement Genesys Call Manager
FY22 Operational Plan
New technologies such as chat and other process improvements
Collections Support Plan
Goal for FY22 = 75.0%
Ensure Support teams are prepared to move over to phase 2
Maintain achievement of all customer facing SLA's
Tech Support
Leadership Development/Succession initiative
= 2,000 by end of FY22
Both Additional infrastructure, Development And Licensing Support
Develop new coaching opportunities
Operations
Implement end of life strategy for Manage DVD products
