(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Both Additional infrastructure, Development And Licensing Support
<$1.20M89.00%
Add $150K in ARR (~350 subs)
= 2,000 by end of FY22
Implement Genesys Call Manager
National Accounts Support Plan
Library
Operations
Develop new coaching opportunities
New technologies such as chat and other process improvements
Improved Customer Awareness
Much Better Customer Experience
Operational
Create coaching opportunities proof of concept
Leadership Development/Succession initiative
Retention Plan
Operational Efficiencies
International Business Growth
Provide feedback on critical errors and enhancements.
Account Executives
Develop & Implement PSC tools
Maintain all support SLA’s during Transition to new CRM
Collections Support Plan
Inbound Response Rate<1 Minute=92%
FY22 Operational Plan
Goal for FY22 = 75.0%
Ensure Support teams are prepared to move over to phase 2
Potential for Tech-Assist mobile app
Tech Support
Work With IT/Business Systems to Finalize Tools
Product Security and Compliance
89.00%
Implement end of life strategy for Manage DVD products
Inbound Call Abandonment Rate= 95%
Spanish Library support in Mexico
Cancel Survey Tool 2.0
Maintain achievement of all customer facing SLA's
2 new leadership courses being developed by Kennan
