(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Add $150K in ARR (~350 subs)
Ensure Support teams are prepared to move over to phase 2
89.00%
Inbound Call Abandonment Rate= 95%
Inbound Response Rate<1 Minute=92%
Collections Support Plan
Execute Plan for Improving 1st Year Retention
Spanish Library support in Mexico
Product Security and Compliance
Library
Implement new Business Systems for Support teams
<$1.20M89.00%
Goal for FY22 = 75.0%
Improved Customer Awareness
Potential for Tech-Assist mobile app
Account Executives
$19.7MM
Collections
New technologies such as chat and other process improvements
Implement end of life strategy for Manage DVD products
Maintain achievement of all customer facing SLA's
Create coaching opportunities proof of concept
Develop new coaching opportunities
Operational Efficiencies
Operational
Develop & Implement PSC tools
= 2,000 by end of FY22
National Accounts Support Plan
Tech Assist
Begin Discussions For Developing Criteria
Work With IT/Business Systems to Finalize Tools
Cancel Survey Tool 2.0
Leadership Development/Succession initiative
Maintain all support SLA’s during Transition to new CRM
Retention Plan
Both Additional infrastructure, Development And Licensing Support
FY22 Operational Plan
Provide feedback on critical errors and enhancements.
2 new leadership courses being developed by Kennan
