AccountExecutivesMaintainachievementof allcustomerfacing SLA'sOperationalCollectionsSupportPlanInternationalBusinessGrowth= 2,000by endof FY22TechSupportGoal forFY22 =75.0%ImprovedCustomerAwarenessImplementnew BusinessSystems forSupportteamsCreatecoachingopportunitiesproof ofconceptRetentionPlanExecutePlan forImproving1st YearRetentionOperationsProductSecurityandComplianceOperationalEfficiencies89.00%CancelSurveyTool 2.0Implementend of lifestrategy forManage DVDproductsPotentialfor Tech-Assistmobile appBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportSpanishLibrarysupport inMexicoImplementGenesysCallManagerInboundResponseRate<1Minute=92%MuchBetterCustomerExperienceWork WithIT/BusinessSystems toFinalizeToolsNationalAccountsSupportPlanMaintain allsupportSLA’s duringTransition tonew CRMFY22OperationalPlan2 newleadershipcourses beingdeveloped byKennan<$1.20M89.00%Newtechnologiessuch as chatand otherprocessimprovementsCollectionsDevelop &ImplementPSC toolsLibraryInbound CallAbandonmentRate= 95%BusinessSystems&TelephonyLeadershipDevelopment/SuccessioninitiativeDevelop newcoachingopportunitiesAdd $150Kin ARR(~350subs)CollaboratewithBusinessAnalyst teamBeginDiscussionsForDevelopingCriteriaTechAssist$19.7MMPossiblepricingpromotion toacceleratesunsetProvidefeedback oncritical errorsandenhancements.Ensure Supportteams areprepared tomove over tophase 2AccountExecutivesMaintainachievementof allcustomerfacing SLA'sOperationalCollectionsSupportPlanInternationalBusinessGrowth= 2,000by endof FY22TechSupportGoal forFY22 =75.0%ImprovedCustomerAwarenessImplementnew BusinessSystems forSupportteamsCreatecoachingopportunitiesproof ofconceptRetentionPlanExecutePlan forImproving1st YearRetentionOperationsProductSecurityandComplianceOperationalEfficiencies89.00%CancelSurveyTool 2.0Implementend of lifestrategy forManage DVDproductsPotentialfor Tech-Assistmobile appBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportSpanishLibrarysupport inMexicoImplementGenesysCallManagerInboundResponseRate<1Minute=92%MuchBetterCustomerExperienceWork WithIT/BusinessSystems toFinalizeToolsNationalAccountsSupportPlanMaintain allsupportSLA’s duringTransition tonew CRMFY22OperationalPlan2 newleadershipcourses beingdeveloped byKennan<$1.20M89.00%Newtechnologiessuch as chatand otherprocessimprovementsCollectionsDevelop &ImplementPSC toolsLibraryInbound CallAbandonmentRate= 95%BusinessSystems&TelephonyLeadershipDevelopment/SuccessioninitiativeDevelop newcoachingopportunitiesAdd $150Kin ARR(~350subs)CollaboratewithBusinessAnalyst teamBeginDiscussionsForDevelopingCriteriaTechAssist$19.7MMPossiblepricingpromotion toacceleratesunsetProvidefeedback oncritical errorsandenhancements.Ensure Supportteams areprepared tomove over tophase 2

S U P P O R T - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Account Executives
  2. Maintain achievement of all customer facing SLA's
  3. Operational
  4. Collections Support Plan
  5. International Business Growth
  6. = 2,000 by end of FY22
  7. Tech Support
  8. Goal for FY22 = 75.0%
  9. Improved Customer Awareness
  10. Implement new Business Systems for Support teams
  11. Create coaching opportunities proof of concept
  12. Retention Plan
  13. Execute Plan for Improving 1st Year Retention
  14. Operations
  15. Product Security and Compliance
  16. Operational Efficiencies
  17. 89.00%
  18. Cancel Survey Tool 2.0
  19. Implement end of life strategy for Manage DVD products
  20. Potential for Tech-Assist mobile app
  21. Both Additional infrastructure, Development And Licensing Support
  22. Spanish Library support in Mexico
  23. Implement Genesys Call Manager
  24. Inbound Response Rate<1 Minute=92%
  25. Much Better Customer Experience
  26. Work With IT/Business Systems to Finalize Tools
  27. National Accounts Support Plan
  28. Maintain all support SLA’s during Transition to new CRM
  29. FY22 Operational Plan
  30. 2 new leadership courses being developed by Kennan
  31. <$1.20M89.00%
  32. New technologies such as chat and other process improvements
  33. Collections
  34. Develop & Implement PSC tools
  35. Library
  36. Inbound Call Abandonment Rate= 95%
  37. Business Systems & Telephony
  38. Leadership Development/Succession initiative
  39. Develop new coaching opportunities
  40. Add $150K in ARR (~350 subs)
  41. Collaborate with Business Analyst team
  42. Begin Discussions For Developing Criteria
  43. Tech Assist
  44. $19.7MM
  45. Possible pricing promotion to accelerate sunset
  46. Provide feedback on critical errors and enhancements.
  47. Ensure Support teams are prepared to move over to phase 2