(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Maintain all support SLA’s during Transition to new CRM
Develop new coaching opportunities
<$1.20M89.00%
Implement end of life strategy for Manage DVD products
Develop & Implement PSC tools
Operational Efficiencies
Collaborate with Business Analyst team
Operational
Maintain achievement of all customer facing SLA's
89.00%
Possible pricing promotion to accelerate sunset
Spanish Library support in Mexico
Collections Support Plan
Retention Plan
2 new leadership courses being developed by Kennan
Product Security and Compliance
Both Additional infrastructure, Development And Licensing Support
$19.7MM
Create coaching opportunities proof of concept
Potential for Tech-Assist mobile app
Inbound Response Rate<1 Minute=92%
Implement Genesys Call Manager
Provide feedback on critical errors and enhancements.
Begin Discussions For Developing Criteria
Work With IT/Business Systems to Finalize Tools
Execute Plan for Improving 1st Year Retention
Operations
Ensure Support teams are prepared to move over to phase 2
Implement new Business Systems for Support teams
Add $150K in ARR (~350 subs)
International Business Growth
Business Systems & Telephony
Inbound Call Abandonment Rate= 95%
FY22 Operational Plan
Goal for FY22 = 75.0%
New technologies such as chat and other process improvements
