(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Begin Discussions For Developing Criteria
Tech Support
Leadership Development/Succession initiative
Both Additional infrastructure, Development And Licensing Support
<$1.20M89.00%
Operational
Potential for Tech-Assist mobile app
Collaborate with Business Analyst team
2 new leadership courses being developed by Kennan
Operational Efficiencies
National Accounts Support Plan
Provide feedback on critical errors and enhancements.
Execute Plan for Improving 1st Year Retention
Ensure Support teams are prepared to move over to phase 2
Create coaching opportunities proof of concept
Develop & Implement PSC tools
International Business Growth
Goal for FY22 = 75.0%
FY22 Operational Plan
Collections
Tech Assist
Cancel Survey Tool 2.0
Collections Support Plan
Library
Add $150K in ARR (~350 subs)
Much Better Customer Experience
Business Systems & Telephony
Develop new coaching opportunities
Account Executives
Maintain all support SLA’s during Transition to new CRM
$19.7MM
Operations
Improved Customer Awareness
Possible pricing promotion to accelerate sunset
Implement new Business Systems for Support teams
= 2,000 by end of FY22
Spanish Library support in Mexico
Maintain achievement of all customer facing SLA's
Retention Plan
Implement Genesys Call Manager
Product Security and Compliance
Inbound Response Rate<1 Minute=92%
Inbound Call Abandonment Rate= 95%
Implement end of life strategy for Manage DVD products
Work With IT/Business Systems to Finalize Tools
New technologies such as chat and other process improvements
