(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Much Better Customer Experience
Work With IT/Business Systems to Finalize Tools
Operational Efficiencies
Possible pricing promotion to accelerate sunset
Implement end of life strategy for Manage DVD products
Improved Customer Awareness
Goal for FY22 = 75.0%
Product Security and Compliance
Leadership Development/Succession initiative
International Business Growth
Operational
Inbound Call Abandonment Rate= 95%
Provide feedback on critical errors and enhancements.
Retention Plan
Create coaching opportunities proof of concept
FY22 Operational Plan
Develop & Implement PSC tools
Library
Execute Plan for Improving 1st Year Retention
Maintain achievement of all customer facing SLA's
Collaborate with Business Analyst team
2 new leadership courses being developed by Kennan
Begin Discussions For Developing Criteria
Tech Support
Tech Assist
Cancel Survey Tool 2.0
Spanish Library support in Mexico
Inbound Response Rate<1 Minute=92%
Potential for Tech-Assist mobile app
Account Executives
Business Systems & Telephony
= 2,000 by end of FY22
Collections
Collections Support Plan
Implement new Business Systems for Support teams
Implement Genesys Call Manager
Maintain all support SLA’s during Transition to new CRM
New technologies such as chat and other process improvements
<$1.20M89.00%
Both Additional infrastructure, Development And Licensing Support
Ensure Support teams are prepared to move over to phase 2
