This bingo card has a free space and 47 words: Library, Retention Plan, Business Systems & Telephony, Improved Customer Awareness, Tech Assist, Operational, International Business Growth, Account Executives, Inbound Call Abandonment Rate= 95%, Implement new Business Systems for Support teams, Ensure Support teams are prepared to move over to phase 2, Operations, 89.00%, Work With IT/Business Systems to Finalize Tools, Execute Plan for Improving 1st Year Retention, <$1.20M89.00%, Inbound Response Rate<1 Minute=92%, Much Better Customer Experience, Goal for FY22 = 75.0%, Maintain all support SLA’s during Transition to new CRM, Implement Genesys Call Manager, Collaborate with Business Analyst team, Implement end of life strategy for Manage DVD products, Develop new coaching opportunities, Leadership Development/Succession initiative, Spanish Library support in Mexico, Both Additional infrastructure, Development And Licensing Support, FY22 Operational Plan, Tech Support, $19.7MM, Potential for Tech-Assist mobile app, Collections, Cancel Survey Tool 2.0, Develop & Implement PSC tools, Collections Support Plan, Product Security and Compliance, National Accounts Support Plan, Maintain achievement of all customer facing SLA's, Begin Discussions For Developing Criteria, Provide feedback on critical errors and enhancements., Operational Efficiencies, Add $150K in ARR (~350 subs), Create coaching opportunities proof of concept, Possible pricing promotion to accelerate sunset, 2 new leadership courses being developed by Kennan, = 2,000 by end of FY22 and New technologies such as chat and other process improvements.
S U P P O R T | SYSCO!!! Bingo | Leverage Leadership | PD Day 2019 | IRISH Acronym Bingo!!!
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