Got 80callseach dayTracked3packagesAdded newDoctor toservice deskCompleted5 welcomecalls/NEWptPut in 5clinicalfollow upsSkyped allthe leadsfor help3xAdded aCC toBraintreeCompleted agrantquestionnaireOfferedadhertechbottle to10 ptsAdded ptsemail forwelcomefolder 5xPut in acomplaintin LicenseTrakUnder 5hours ofworktime forthe weekAskedfor a newdateMade 20outbounda daySent 3birthdaycards toptsUsedLanguageLine 5xTransferred5 calls toRPHSkypedSpanish CCsforassistance5xTransferred/Took5 new Therapyto COEKept breaktime lessthen 1 hour40 min perdayTransferreda BD NOCash pt toBenefitsTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Took 3paymentsPlaced10ordersAddednewinsuranceCompleted 4IEHPassessmentsLogged in to TPon time of yourscheduled shiftfor the week.Used Fedexwebsite tocheckaddressTransferredcall to UMGot 80callseach dayTracked3packagesAdded newDoctor toservice deskCompleted5 welcomecalls/NEWptPut in 5clinicalfollow upsSkyped allthe leadsfor help3xAdded aCC toBraintreeCompleted agrantquestionnaireOfferedadhertechbottle to10 ptsAdded ptsemail forwelcomefolder 5xPut in acomplaintin LicenseTrakUnder 5hours ofworktime forthe weekAskedfor a newdateMade 20outbounda daySent 3birthdaycards toptsUsedLanguageLine 5xTransferred5 calls toRPHSkypedSpanish CCsforassistance5xTransferred/Took5 new Therapyto COEKept breaktime lessthen 1 hour40 min perdayTransferreda BD NOCash pt toBenefitsTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Took 3paymentsPlaced10ordersAddednewinsuranceCompleted 4IEHPassessmentsLogged in to TPon time of yourscheduled shiftfor the week.Used Fedexwebsite tocheckaddressTransferredcall to UM

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got 80 calls each day
  2. Tracked 3 packages
  3. Added new Doctor to service desk
  4. Completed 5 welcome calls/NEW pt
  5. Put in 5 clinical follow ups
  6. Skyped all the leads for help 3x
  7. Added a CC to Braintree
  8. Completed a grant questionnaire
  9. Offered adhertech bottle to 10 pts
  10. Added pts email for welcome folder 5x
  11. Put in a complaint in License Trak
  12. Under 5 hours of worktime for the week
  13. Asked for a new date
  14. Made 20 outbound a day
  15. Sent 3 birthday cards to pts
  16. Used Language Line 5x
  17. Transferred 5 calls to RPH
  18. Skyped Spanish CCs for assistance 5x
  19. Transferred/Took 5 new Therapy to COE
  20. Kept break time less then 1 hour 40 min per day
  21. Transferred a BD NO Cash pt to Benefits
  22. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  23. Took 3 payments
  24. Placed 10 orders
  25. Added new insurance
  26. Completed 4 IEHP assessments
  27. Logged in to TP on time of your scheduled shift for the week.
  28. Used Fedex website to check address
  29. Transferred call to UM