Placed10ordersUsedLanguageLine 5xSkypedSpanish CCsforassistance5xKept breaktime lessthen 1 hour40 min perdayTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)AddednewinsuranceAdded ptsemail forwelcomefolder 5xUnder 5hours ofworktime forthe weekCompleted 4IEHPassessmentsUsed Fedexwebsite tocheckaddressSkyped allthe leadsfor help3xPut in acomplaintin LicenseTrakTransferredcall to UMPut in 5clinicalfollow upsGot 80callseach daySent 3birthdaycards toptsLogged in to TPon time of yourscheduled shiftfor the week.Took 3paymentsCompleted agrantquestionnaireAdded newDoctor toservice deskAdded aCC toBraintreeTracked3packagesCompleted5 welcomecalls/NEWptTransferred5 calls toRPHMade 20outbounda dayAskedfor a newdateTransferreda BD NOCash pt toBenefitsTransferred/Took5 new Therapyto COEOfferedadhertechbottle to10 ptsPlaced10ordersUsedLanguageLine 5xSkypedSpanish CCsforassistance5xKept breaktime lessthen 1 hour40 min perdayTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)AddednewinsuranceAdded ptsemail forwelcomefolder 5xUnder 5hours ofworktime forthe weekCompleted 4IEHPassessmentsUsed Fedexwebsite tocheckaddressSkyped allthe leadsfor help3xPut in acomplaintin LicenseTrakTransferredcall to UMPut in 5clinicalfollow upsGot 80callseach daySent 3birthdaycards toptsLogged in to TPon time of yourscheduled shiftfor the week.Took 3paymentsCompleted agrantquestionnaireAdded newDoctor toservice deskAdded aCC toBraintreeTracked3packagesCompleted5 welcomecalls/NEWptTransferred5 calls toRPHMade 20outbounda dayAskedfor a newdateTransferreda BD NOCash pt toBenefitsTransferred/Took5 new Therapyto COEOfferedadhertechbottle to10 pts

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Placed 10 orders
  2. Used Language Line 5x
  3. Skyped Spanish CCs for assistance 5x
  4. Kept break time less then 1 hour 40 min per day
  5. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  6. Added new insurance
  7. Added pts email for welcome folder 5x
  8. Under 5 hours of worktime for the week
  9. Completed 4 IEHP assessments
  10. Used Fedex website to check address
  11. Skyped all the leads for help 3x
  12. Put in a complaint in License Trak
  13. Transferred call to UM
  14. Put in 5 clinical follow ups
  15. Got 80 calls each day
  16. Sent 3 birthday cards to pts
  17. Logged in to TP on time of your scheduled shift for the week.
  18. Took 3 payments
  19. Completed a grant questionnaire
  20. Added new Doctor to service desk
  21. Added a CC to Braintree
  22. Tracked 3 packages
  23. Completed 5 welcome calls/NEW pt
  24. Transferred 5 calls to RPH
  25. Made 20 outbound a day
  26. Asked for a new date
  27. Transferred a BD NO Cash pt to Benefits
  28. Transferred/Took 5 new Therapy to COE
  29. Offered adhertech bottle to 10 pts