Logged in to TPon time of yourscheduled shiftfor the week.Askedfor a newdatePut in acomplaintin LicenseTrakPut in 5clinicalfollow upsCompleted5 welcomecalls/NEWptSent 3birthdaycards toptsTracked3packagesUsed Fedexwebsite tocheckaddressAdded newDoctor toservice deskAdded aCC toBraintreeAddednewinsuranceTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Under 5hours ofworktime forthe weekAdded ptsemail forwelcomefolder 5xKept breaktime lessthen 1 hour40 min perdayMade 20outbounda daySkypedSpanish CCsforassistance5xCompleted agrantquestionnaireOfferedadhertechbottle to10 ptsGot 80callseach dayTook 3paymentsUsedLanguageLine 5xTransferredcall to UMTransferred/Took5 new Therapyto COETransferred5 calls toRPHTransferreda BD NOCash pt toBenefitsSkyped allthe leadsfor help3xCompleted 4IEHPassessmentsPlaced10ordersLogged in to TPon time of yourscheduled shiftfor the week.Askedfor a newdatePut in acomplaintin LicenseTrakPut in 5clinicalfollow upsCompleted5 welcomecalls/NEWptSent 3birthdaycards toptsTracked3packagesUsed Fedexwebsite tocheckaddressAdded newDoctor toservice deskAdded aCC toBraintreeAddednewinsuranceTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Under 5hours ofworktime forthe weekAdded ptsemail forwelcomefolder 5xKept breaktime lessthen 1 hour40 min perdayMade 20outbounda daySkypedSpanish CCsforassistance5xCompleted agrantquestionnaireOfferedadhertechbottle to10 ptsGot 80callseach dayTook 3paymentsUsedLanguageLine 5xTransferredcall to UMTransferred/Took5 new Therapyto COETransferred5 calls toRPHTransferreda BD NOCash pt toBenefitsSkyped allthe leadsfor help3xCompleted 4IEHPassessmentsPlaced10orders

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Logged in to TP on time of your scheduled shift for the week.
  2. Asked for a new date
  3. Put in a complaint in License Trak
  4. Put in 5 clinical follow ups
  5. Completed 5 welcome calls/NEW pt
  6. Sent 3 birthday cards to pts
  7. Tracked 3 packages
  8. Used Fedex website to check address
  9. Added new Doctor to service desk
  10. Added a CC to Braintree
  11. Added new insurance
  12. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  13. Under 5 hours of worktime for the week
  14. Added pts email for welcome folder 5x
  15. Kept break time less then 1 hour 40 min per day
  16. Made 20 outbound a day
  17. Skyped Spanish CCs for assistance 5x
  18. Completed a grant questionnaire
  19. Offered adhertech bottle to 10 pts
  20. Got 80 calls each day
  21. Took 3 payments
  22. Used Language Line 5x
  23. Transferred call to UM
  24. Transferred/Took 5 new Therapy to COE
  25. Transferred 5 calls to RPH
  26. Transferred a BD NO Cash pt to Benefits
  27. Skyped all the leads for help 3x
  28. Completed 4 IEHP assessments
  29. Placed 10 orders