Used Fedexwebsite tocheckaddressSent 3birthdaycards toptsMade 20outbounda dayPlaced10ordersLogged in to TPon time of yourscheduled shiftfor the week.Transferred/Took5 new Therapyto COEAdded newDoctor toservice deskTransferred5 calls toRPHPut in 5clinicalfollow upsKept breaktime lessthen 1 hour40 min perdayCompleted 4IEHPassessmentsUsedLanguageLine 5xAdded aCC toBraintreeTransferredcall to UMGot 80callseach daySkyped allthe leadsfor help3xAddednewinsuranceCompleted5 welcomecalls/NEWptOfferedadhertechbottle to10 ptsPut in acomplaintin LicenseTrakTransferreda BD NOCash pt toBenefitsAskedfor a newdateUnder 5hours ofworktime forthe weekCompleted agrantquestionnaireAdded ptsemail forwelcomefolder 5xTook 3paymentsTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)SkypedSpanish CCsforassistance5xTracked3packagesUsed Fedexwebsite tocheckaddressSent 3birthdaycards toptsMade 20outbounda dayPlaced10ordersLogged in to TPon time of yourscheduled shiftfor the week.Transferred/Took5 new Therapyto COEAdded newDoctor toservice deskTransferred5 calls toRPHPut in 5clinicalfollow upsKept breaktime lessthen 1 hour40 min perdayCompleted 4IEHPassessmentsUsedLanguageLine 5xAdded aCC toBraintreeTransferredcall to UMGot 80callseach daySkyped allthe leadsfor help3xAddednewinsuranceCompleted5 welcomecalls/NEWptOfferedadhertechbottle to10 ptsPut in acomplaintin LicenseTrakTransferreda BD NOCash pt toBenefitsAskedfor a newdateUnder 5hours ofworktime forthe weekCompleted agrantquestionnaireAdded ptsemail forwelcomefolder 5xTook 3paymentsTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)SkypedSpanish CCsforassistance5xTracked3packages

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Fedex website to check address
  2. Sent 3 birthday cards to pts
  3. Made 20 outbound a day
  4. Placed 10 orders
  5. Logged in to TP on time of your scheduled shift for the week.
  6. Transferred/Took 5 new Therapy to COE
  7. Added new Doctor to service desk
  8. Transferred 5 calls to RPH
  9. Put in 5 clinical follow ups
  10. Kept break time less then 1 hour 40 min per day
  11. Completed 4 IEHP assessments
  12. Used Language Line 5x
  13. Added a CC to Braintree
  14. Transferred call to UM
  15. Got 80 calls each day
  16. Skyped all the leads for help 3x
  17. Added new insurance
  18. Completed 5 welcome calls/NEW pt
  19. Offered adhertech bottle to 10 pts
  20. Put in a complaint in License Trak
  21. Transferred a BD NO Cash pt to Benefits
  22. Asked for a new date
  23. Under 5 hours of worktime for the week
  24. Completed a grant questionnaire
  25. Added pts email for welcome folder 5x
  26. Took 3 payments
  27. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  28. Skyped Spanish CCs for assistance 5x
  29. Tracked 3 packages