SkypedSpanish CCsforassistance5xCompleted5 welcomecalls/NEWptTracked3packagesPut in acomplaintin LicenseTrakAdded ptsemail forwelcomefolder 5xSkyped allthe leadsfor help3xTransferredcall to UMUnder 5hours ofworktime forthe weekMade 20outbounda dayTook 3paymentsUsed Fedexwebsite tocheckaddressTransferred/Took5 new Therapyto COEPut in 5clinicalfollow upsTransferred5 calls toRPHAddednewinsuranceOfferedadhertechbottle to10 ptsAdded aCC toBraintreeCompleted 4IEHPassessmentsGot 80callseach dayKept breaktime lessthen 1 hour40 min perdayTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Sent 3birthdaycards toptsCompleted agrantquestionnaireTransferreda BD NOCash pt toBenefitsAskedfor a newdateAdded newDoctor toservice deskPlaced10ordersLogged in to TPon time of yourscheduled shiftfor the week.UsedLanguageLine 5xSkypedSpanish CCsforassistance5xCompleted5 welcomecalls/NEWptTracked3packagesPut in acomplaintin LicenseTrakAdded ptsemail forwelcomefolder 5xSkyped allthe leadsfor help3xTransferredcall to UMUnder 5hours ofworktime forthe weekMade 20outbounda dayTook 3paymentsUsed Fedexwebsite tocheckaddressTransferred/Took5 new Therapyto COEPut in 5clinicalfollow upsTransferred5 calls toRPHAddednewinsuranceOfferedadhertechbottle to10 ptsAdded aCC toBraintreeCompleted 4IEHPassessmentsGot 80callseach dayKept breaktime lessthen 1 hour40 min perdayTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Sent 3birthdaycards toptsCompleted agrantquestionnaireTransferreda BD NOCash pt toBenefitsAskedfor a newdateAdded newDoctor toservice deskPlaced10ordersLogged in to TPon time of yourscheduled shiftfor the week.UsedLanguageLine 5x

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Skyped Spanish CCs for assistance 5x
  2. Completed 5 welcome calls/NEW pt
  3. Tracked 3 packages
  4. Put in a complaint in License Trak
  5. Added pts email for welcome folder 5x
  6. Skyped all the leads for help 3x
  7. Transferred call to UM
  8. Under 5 hours of worktime for the week
  9. Made 20 outbound a day
  10. Took 3 payments
  11. Used Fedex website to check address
  12. Transferred/Took 5 new Therapy to COE
  13. Put in 5 clinical follow ups
  14. Transferred 5 calls to RPH
  15. Added new insurance
  16. Offered adhertech bottle to 10 pts
  17. Added a CC to Braintree
  18. Completed 4 IEHP assessments
  19. Got 80 calls each day
  20. Kept break time less then 1 hour 40 min per day
  21. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  22. Sent 3 birthday cards to pts
  23. Completed a grant questionnaire
  24. Transferred a BD NO Cash pt to Benefits
  25. Asked for a new date
  26. Added new Doctor to service desk
  27. Placed 10 orders
  28. Logged in to TP on time of your scheduled shift for the week.
  29. Used Language Line 5x