Placed10ordersTransferreda BD NOCash pt toBenefitsTransferred5 calls toRPHSkyped allthe leadsfor help3xUsed Fedexwebsite tocheckaddressAdded ptsemail forwelcomefolder 5xCompleted5 welcomecalls/NEWptPut in 5clinicalfollow upsKept breaktime lessthen 1 hour40 min perdaySkypedSpanish CCsforassistance5xMade 20outbounda dayGot 80callseach dayTracked3packagesAdded newDoctor toservice deskTransferred/Took5 new Therapyto COEUnder 5hours ofworktime forthe weekAddednewinsuranceSent 3birthdaycards toptsAskedfor a newdateUsedLanguageLine 5xOfferedadhertechbottle to10 ptsCompleted agrantquestionnaireTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Logged in to TPon time of yourscheduled shiftfor the week.Completed 4IEHPassessmentsTook 3paymentsAdded aCC toBraintreeTransferredcall to UMPut in acomplaintin LicenseTrakPlaced10ordersTransferreda BD NOCash pt toBenefitsTransferred5 calls toRPHSkyped allthe leadsfor help3xUsed Fedexwebsite tocheckaddressAdded ptsemail forwelcomefolder 5xCompleted5 welcomecalls/NEWptPut in 5clinicalfollow upsKept breaktime lessthen 1 hour40 min perdaySkypedSpanish CCsforassistance5xMade 20outbounda dayGot 80callseach dayTracked3packagesAdded newDoctor toservice deskTransferred/Took5 new Therapyto COEUnder 5hours ofworktime forthe weekAddednewinsuranceSent 3birthdaycards toptsAskedfor a newdateUsedLanguageLine 5xOfferedadhertechbottle to10 ptsCompleted agrantquestionnaireTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Logged in to TPon time of yourscheduled shiftfor the week.Completed 4IEHPassessmentsTook 3paymentsAdded aCC toBraintreeTransferredcall to UMPut in acomplaintin LicenseTrak

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Placed 10 orders
  2. Transferred a BD NO Cash pt to Benefits
  3. Transferred 5 calls to RPH
  4. Skyped all the leads for help 3x
  5. Used Fedex website to check address
  6. Added pts email for welcome folder 5x
  7. Completed 5 welcome calls/NEW pt
  8. Put in 5 clinical follow ups
  9. Kept break time less then 1 hour 40 min per day
  10. Skyped Spanish CCs for assistance 5x
  11. Made 20 outbound a day
  12. Got 80 calls each day
  13. Tracked 3 packages
  14. Added new Doctor to service desk
  15. Transferred/Took 5 new Therapy to COE
  16. Under 5 hours of worktime for the week
  17. Added new insurance
  18. Sent 3 birthday cards to pts
  19. Asked for a new date
  20. Used Language Line 5x
  21. Offered adhertech bottle to 10 pts
  22. Completed a grant questionnaire
  23. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  24. Logged in to TP on time of your scheduled shift for the week.
  25. Completed 4 IEHP assessments
  26. Took 3 payments
  27. Added a CC to Braintree
  28. Transferred call to UM
  29. Put in a complaint in License Trak