Skyped allthe leadsfor help3xCompleted5 welcomecalls/NEWptSkypedSpanish CCsforassistance5xPut in 5clinicalfollow upsTracked3packagesTransferredcall to UMUsedLanguageLine 5xKept breaktime lessthen 1 hour40 min perdayUnder 5hours ofworktime forthe weekAdded newDoctor toservice deskSent 3birthdaycards toptsTransferred5 calls toRPHLogged in to TPon time of yourscheduled shiftfor the week.Put in acomplaintin LicenseTrakTransferreda BD NOCash pt toBenefitsUsed Fedexwebsite tocheckaddressOfferedadhertechbottle to10 ptsAddednewinsuranceCompleted agrantquestionnaireGot 80callseach dayPlaced10ordersTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Took 3paymentsAdded aCC toBraintreeMade 20outbounda dayAdded ptsemail forwelcomefolder 5xTransferred/Took5 new Therapyto COEAskedfor a newdateCompleted 4IEHPassessmentsSkyped allthe leadsfor help3xCompleted5 welcomecalls/NEWptSkypedSpanish CCsforassistance5xPut in 5clinicalfollow upsTracked3packagesTransferredcall to UMUsedLanguageLine 5xKept breaktime lessthen 1 hour40 min perdayUnder 5hours ofworktime forthe weekAdded newDoctor toservice deskSent 3birthdaycards toptsTransferred5 calls toRPHLogged in to TPon time of yourscheduled shiftfor the week.Put in acomplaintin LicenseTrakTransferreda BD NOCash pt toBenefitsUsed Fedexwebsite tocheckaddressOfferedadhertechbottle to10 ptsAddednewinsuranceCompleted agrantquestionnaireGot 80callseach dayPlaced10ordersTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Took 3paymentsAdded aCC toBraintreeMade 20outbounda dayAdded ptsemail forwelcomefolder 5xTransferred/Took5 new Therapyto COEAskedfor a newdateCompleted 4IEHPassessments

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Skyped all the leads for help 3x
  2. Completed 5 welcome calls/NEW pt
  3. Skyped Spanish CCs for assistance 5x
  4. Put in 5 clinical follow ups
  5. Tracked 3 packages
  6. Transferred call to UM
  7. Used Language Line 5x
  8. Kept break time less then 1 hour 40 min per day
  9. Under 5 hours of worktime for the week
  10. Added new Doctor to service desk
  11. Sent 3 birthday cards to pts
  12. Transferred 5 calls to RPH
  13. Logged in to TP on time of your scheduled shift for the week.
  14. Put in a complaint in License Trak
  15. Transferred a BD NO Cash pt to Benefits
  16. Used Fedex website to check address
  17. Offered adhertech bottle to 10 pts
  18. Added new insurance
  19. Completed a grant questionnaire
  20. Got 80 calls each day
  21. Placed 10 orders
  22. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  23. Took 3 payments
  24. Added a CC to Braintree
  25. Made 20 outbound a day
  26. Added pts email for welcome folder 5x
  27. Transferred/Took 5 new Therapy to COE
  28. Asked for a new date
  29. Completed 4 IEHP assessments