Added ptsemail forwelcomefolder 5xCompleted 4IEHPassessmentsAdded newDoctor toservice deskGot 80callseach dayAdded aCC toBraintreeTook 3paymentsSent 3birthdaycards toptsOfferedadhertechbottle to10 ptsKept breaktime lessthen 1 hour40 min perdayTransferred/Took5 new Therapyto COESkypedSpanish CCsforassistance5xMade 20outbounda dayCompleted5 welcomecalls/NEWptTracked3packagesTransferred5 calls toRPHAskedfor a newdatePlaced10ordersUsed Fedexwebsite tocheckaddressTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)UsedLanguageLine 5xTransferredcall to UMLogged in to TPon time of yourscheduled shiftfor the week.Skyped allthe leadsfor help3xPut in acomplaintin LicenseTrakAddednewinsuranceUnder 5hours ofworktime forthe weekCompleted agrantquestionnaireTransferreda BD NOCash pt toBenefitsPut in 5clinicalfollow upsAdded ptsemail forwelcomefolder 5xCompleted 4IEHPassessmentsAdded newDoctor toservice deskGot 80callseach dayAdded aCC toBraintreeTook 3paymentsSent 3birthdaycards toptsOfferedadhertechbottle to10 ptsKept breaktime lessthen 1 hour40 min perdayTransferred/Took5 new Therapyto COESkypedSpanish CCsforassistance5xMade 20outbounda dayCompleted5 welcomecalls/NEWptTracked3packagesTransferred5 calls toRPHAskedfor a newdatePlaced10ordersUsed Fedexwebsite tocheckaddressTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)UsedLanguageLine 5xTransferredcall to UMLogged in to TPon time of yourscheduled shiftfor the week.Skyped allthe leadsfor help3xPut in acomplaintin LicenseTrakAddednewinsuranceUnder 5hours ofworktime forthe weekCompleted agrantquestionnaireTransferreda BD NOCash pt toBenefitsPut in 5clinicalfollow ups

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added pts email for welcome folder 5x
  2. Completed 4 IEHP assessments
  3. Added new Doctor to service desk
  4. Got 80 calls each day
  5. Added a CC to Braintree
  6. Took 3 payments
  7. Sent 3 birthday cards to pts
  8. Offered adhertech bottle to 10 pts
  9. Kept break time less then 1 hour 40 min per day
  10. Transferred/Took 5 new Therapy to COE
  11. Skyped Spanish CCs for assistance 5x
  12. Made 20 outbound a day
  13. Completed 5 welcome calls/NEW pt
  14. Tracked 3 packages
  15. Transferred 5 calls to RPH
  16. Asked for a new date
  17. Placed 10 orders
  18. Used Fedex website to check address
  19. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  20. Used Language Line 5x
  21. Transferred call to UM
  22. Logged in to TP on time of your scheduled shift for the week.
  23. Skyped all the leads for help 3x
  24. Put in a complaint in License Trak
  25. Added new insurance
  26. Under 5 hours of worktime for the week
  27. Completed a grant questionnaire
  28. Transferred a BD NO Cash pt to Benefits
  29. Put in 5 clinical follow ups