Used Fedexwebsite tocheckaddressCompleted5 welcomecalls/NEWptAddednewinsurancePut in acomplaintin LicenseTrakTransferredcall to UMKept breaktime lessthen 1 hour40 min perdayAdded aCC toBraintreeLogged in to TPon time of yourscheduled shiftfor the week.SkypedSpanish CCsforassistance5xSkyped allthe leadsfor help3xUsedLanguageLine 5xOfferedadhertechbottle to10 ptsSent 3birthdaycards toptsTracked3packagesCompleted agrantquestionnaireTook 3paymentsPut in 5clinicalfollow upsTransferred5 calls toRPHUnder 5hours ofworktime forthe weekAskedfor a newdateCompleted 4IEHPassessmentsGot 80callseach dayMade 20outbounda dayAdded ptsemail forwelcomefolder 5xTransferred/Took5 new Therapyto COETransferreda BD NOCash pt toBenefitsTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Added newDoctor toservice deskPlaced10ordersUsed Fedexwebsite tocheckaddressCompleted5 welcomecalls/NEWptAddednewinsurancePut in acomplaintin LicenseTrakTransferredcall to UMKept breaktime lessthen 1 hour40 min perdayAdded aCC toBraintreeLogged in to TPon time of yourscheduled shiftfor the week.SkypedSpanish CCsforassistance5xSkyped allthe leadsfor help3xUsedLanguageLine 5xOfferedadhertechbottle to10 ptsSent 3birthdaycards toptsTracked3packagesCompleted agrantquestionnaireTook 3paymentsPut in 5clinicalfollow upsTransferred5 calls toRPHUnder 5hours ofworktime forthe weekAskedfor a newdateCompleted 4IEHPassessmentsGot 80callseach dayMade 20outbounda dayAdded ptsemail forwelcomefolder 5xTransferred/Took5 new Therapyto COETransferreda BD NOCash pt toBenefitsTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Added newDoctor toservice deskPlaced10orders

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Fedex website to check address
  2. Completed 5 welcome calls/NEW pt
  3. Added new insurance
  4. Put in a complaint in License Trak
  5. Transferred call to UM
  6. Kept break time less then 1 hour 40 min per day
  7. Added a CC to Braintree
  8. Logged in to TP on time of your scheduled shift for the week.
  9. Skyped Spanish CCs for assistance 5x
  10. Skyped all the leads for help 3x
  11. Used Language Line 5x
  12. Offered adhertech bottle to 10 pts
  13. Sent 3 birthday cards to pts
  14. Tracked 3 packages
  15. Completed a grant questionnaire
  16. Took 3 payments
  17. Put in 5 clinical follow ups
  18. Transferred 5 calls to RPH
  19. Under 5 hours of worktime for the week
  20. Asked for a new date
  21. Completed 4 IEHP assessments
  22. Got 80 calls each day
  23. Made 20 outbound a day
  24. Added pts email for welcome folder 5x
  25. Transferred/Took 5 new Therapy to COE
  26. Transferred a BD NO Cash pt to Benefits
  27. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  28. Added new Doctor to service desk
  29. Placed 10 orders