Transferred/Took5 new Therapyto COEAdded ptsemail forwelcomefolder 5xMade 20outbounda dayCompleted 4IEHPassessmentsAskedfor a newdateTransferred5 calls toRPHTracked3packagesPlaced10ordersUnder 5hours ofworktime forthe weekSent 3birthdaycards toptsTransferreda BD NOCash pt toBenefitsTransferredcall to UMAddednewinsuranceSkypedSpanish CCsforassistance5xGot 80callseach dayAdded aCC toBraintreeLogged in to TPon time of yourscheduled shiftfor the week.Transferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Took 3paymentsUsedLanguageLine 5xUsed Fedexwebsite tocheckaddressAdded newDoctor toservice deskPut in 5clinicalfollow upsCompleted agrantquestionnaireOfferedadhertechbottle to10 ptsSkyped allthe leadsfor help3xKept breaktime lessthen 1 hour40 min perdayPut in acomplaintin LicenseTrakCompleted5 welcomecalls/NEWptTransferred/Took5 new Therapyto COEAdded ptsemail forwelcomefolder 5xMade 20outbounda dayCompleted 4IEHPassessmentsAskedfor a newdateTransferred5 calls toRPHTracked3packagesPlaced10ordersUnder 5hours ofworktime forthe weekSent 3birthdaycards toptsTransferreda BD NOCash pt toBenefitsTransferredcall to UMAddednewinsuranceSkypedSpanish CCsforassistance5xGot 80callseach dayAdded aCC toBraintreeLogged in to TPon time of yourscheduled shiftfor the week.Transferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Took 3paymentsUsedLanguageLine 5xUsed Fedexwebsite tocheckaddressAdded newDoctor toservice deskPut in 5clinicalfollow upsCompleted agrantquestionnaireOfferedadhertechbottle to10 ptsSkyped allthe leadsfor help3xKept breaktime lessthen 1 hour40 min perdayPut in acomplaintin LicenseTrakCompleted5 welcomecalls/NEWpt

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred/Took 5 new Therapy to COE
  2. Added pts email for welcome folder 5x
  3. Made 20 outbound a day
  4. Completed 4 IEHP assessments
  5. Asked for a new date
  6. Transferred 5 calls to RPH
  7. Tracked 3 packages
  8. Placed 10 orders
  9. Under 5 hours of worktime for the week
  10. Sent 3 birthday cards to pts
  11. Transferred a BD NO Cash pt to Benefits
  12. Transferred call to UM
  13. Added new insurance
  14. Skyped Spanish CCs for assistance 5x
  15. Got 80 calls each day
  16. Added a CC to Braintree
  17. Logged in to TP on time of your scheduled shift for the week.
  18. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  19. Took 3 payments
  20. Used Language Line 5x
  21. Used Fedex website to check address
  22. Added new Doctor to service desk
  23. Put in 5 clinical follow ups
  24. Completed a grant questionnaire
  25. Offered adhertech bottle to 10 pts
  26. Skyped all the leads for help 3x
  27. Kept break time less then 1 hour 40 min per day
  28. Put in a complaint in License Trak
  29. Completed 5 welcome calls/NEW pt