Offeredadhertechbottle to10 ptsPlaced10ordersTransferreda BD NOCash pt toBenefitsSkyped allthe leadsfor help3xAdded ptsemail forwelcomefolder 5xAdded newDoctor toservice deskAskedfor a newdateAdded aCC toBraintreeTook 3paymentsSkypedSpanish CCsforassistance5xTransferred5 calls toRPHTransferredcall to UMTracked3packagesPut in 5clinicalfollow upsCompleted 4IEHPassessmentsKept breaktime lessthen 1 hour40 min perdaySent 3birthdaycards toptsCompleted5 welcomecalls/NEWptUnder 5hours ofworktime forthe weekLogged in to TPon time of yourscheduled shiftfor the week.AddednewinsuranceTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Completed agrantquestionnaireMade 20outbounda dayUsedLanguageLine 5xPut in acomplaintin LicenseTrakTransferred/Took5 new Therapyto COEUsed Fedexwebsite tocheckaddressGot 80callseach dayOfferedadhertechbottle to10 ptsPlaced10ordersTransferreda BD NOCash pt toBenefitsSkyped allthe leadsfor help3xAdded ptsemail forwelcomefolder 5xAdded newDoctor toservice deskAskedfor a newdateAdded aCC toBraintreeTook 3paymentsSkypedSpanish CCsforassistance5xTransferred5 calls toRPHTransferredcall to UMTracked3packagesPut in 5clinicalfollow upsCompleted 4IEHPassessmentsKept breaktime lessthen 1 hour40 min perdaySent 3birthdaycards toptsCompleted5 welcomecalls/NEWptUnder 5hours ofworktime forthe weekLogged in to TPon time of yourscheduled shiftfor the week.AddednewinsuranceTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Completed agrantquestionnaireMade 20outbounda dayUsedLanguageLine 5xPut in acomplaintin LicenseTrakTransferred/Took5 new Therapyto COEUsed Fedexwebsite tocheckaddressGot 80callseach day

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered adhertech bottle to 10 pts
  2. Placed 10 orders
  3. Transferred a BD NO Cash pt to Benefits
  4. Skyped all the leads for help 3x
  5. Added pts email for welcome folder 5x
  6. Added new Doctor to service desk
  7. Asked for a new date
  8. Added a CC to Braintree
  9. Took 3 payments
  10. Skyped Spanish CCs for assistance 5x
  11. Transferred 5 calls to RPH
  12. Transferred call to UM
  13. Tracked 3 packages
  14. Put in 5 clinical follow ups
  15. Completed 4 IEHP assessments
  16. Kept break time less then 1 hour 40 min per day
  17. Sent 3 birthday cards to pts
  18. Completed 5 welcome calls/NEW pt
  19. Under 5 hours of worktime for the week
  20. Logged in to TP on time of your scheduled shift for the week.
  21. Added new insurance
  22. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  23. Completed a grant questionnaire
  24. Made 20 outbound a day
  25. Used Language Line 5x
  26. Put in a complaint in License Trak
  27. Transferred/Took 5 new Therapy to COE
  28. Used Fedex website to check address
  29. Got 80 calls each day