Skyped allthe leadsfor help3xLogged in to TPon time of yourscheduled shiftfor the week.Placed10ordersPut in acomplaintin LicenseTrakSent 3birthdaycards toptsTransferredcall to UMCompleted 4IEHPassessmentsPut in 5clinicalfollow upsAdded ptsemail forwelcomefolder 5xTransferred5 calls toRPHCompleted agrantquestionnaireTransferreda BD NOCash pt toBenefitsAskedfor a newdateOfferedadhertechbottle to10 ptsTracked3packagesSkypedSpanish CCsforassistance5xAdded aCC toBraintreeKept breaktime lessthen 1 hour40 min perdayUnder 5hours ofworktime forthe weekMade 20outbounda dayTook 3paymentsGot 80callseach dayTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)AddednewinsuranceCompleted5 welcomecalls/NEWptUsedLanguageLine 5xTransferred/Took5 new Therapyto COEUsed Fedexwebsite tocheckaddressAdded newDoctor toservice deskSkyped allthe leadsfor help3xLogged in to TPon time of yourscheduled shiftfor the week.Placed10ordersPut in acomplaintin LicenseTrakSent 3birthdaycards toptsTransferredcall to UMCompleted 4IEHPassessmentsPut in 5clinicalfollow upsAdded ptsemail forwelcomefolder 5xTransferred5 calls toRPHCompleted agrantquestionnaireTransferreda BD NOCash pt toBenefitsAskedfor a newdateOfferedadhertechbottle to10 ptsTracked3packagesSkypedSpanish CCsforassistance5xAdded aCC toBraintreeKept breaktime lessthen 1 hour40 min perdayUnder 5hours ofworktime forthe weekMade 20outbounda dayTook 3paymentsGot 80callseach dayTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)AddednewinsuranceCompleted5 welcomecalls/NEWptUsedLanguageLine 5xTransferred/Took5 new Therapyto COEUsed Fedexwebsite tocheckaddressAdded newDoctor toservice desk

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Skyped all the leads for help 3x
  2. Logged in to TP on time of your scheduled shift for the week.
  3. Placed 10 orders
  4. Put in a complaint in License Trak
  5. Sent 3 birthday cards to pts
  6. Transferred call to UM
  7. Completed 4 IEHP assessments
  8. Put in 5 clinical follow ups
  9. Added pts email for welcome folder 5x
  10. Transferred 5 calls to RPH
  11. Completed a grant questionnaire
  12. Transferred a BD NO Cash pt to Benefits
  13. Asked for a new date
  14. Offered adhertech bottle to 10 pts
  15. Tracked 3 packages
  16. Skyped Spanish CCs for assistance 5x
  17. Added a CC to Braintree
  18. Kept break time less then 1 hour 40 min per day
  19. Under 5 hours of worktime for the week
  20. Made 20 outbound a day
  21. Took 3 payments
  22. Got 80 calls each day
  23. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  24. Added new insurance
  25. Completed 5 welcome calls/NEW pt
  26. Used Language Line 5x
  27. Transferred/Took 5 new Therapy to COE
  28. Used Fedex website to check address
  29. Added new Doctor to service desk