Logged in to TPon time of yourscheduled shiftfor the week.Tracked3packagesTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Offeredadhertechbottle to10 ptsPut in 5clinicalfollow upsGot 80callseach dayAdded ptsemail forwelcomefolder 5xAdded aCC toBraintreeKept breaktime lessthen 1 hour40 min perdayCompleted5 welcomecalls/NEWptTransferredcall to UMUsedLanguageLine 5xSkyped allthe leadsfor help3xUsed Fedexwebsite tocheckaddressCompleted agrantquestionnaireAskedfor a newdateMade 20outbounda dayTook 3paymentsTransferred5 calls toRPHCompleted 4IEHPassessmentsSent 3birthdaycards toptsAddednewinsuranceTransferred/Took5 new Therapyto COETransferreda BD NOCash pt toBenefitsPlaced10ordersSkypedSpanish CCsforassistance5xPut in acomplaintin LicenseTrakAdded newDoctor toservice deskUnder 5hours ofworktime forthe weekLogged in to TPon time of yourscheduled shiftfor the week.Tracked3packagesTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Offeredadhertechbottle to10 ptsPut in 5clinicalfollow upsGot 80callseach dayAdded ptsemail forwelcomefolder 5xAdded aCC toBraintreeKept breaktime lessthen 1 hour40 min perdayCompleted5 welcomecalls/NEWptTransferredcall to UMUsedLanguageLine 5xSkyped allthe leadsfor help3xUsed Fedexwebsite tocheckaddressCompleted agrantquestionnaireAskedfor a newdateMade 20outbounda dayTook 3paymentsTransferred5 calls toRPHCompleted 4IEHPassessmentsSent 3birthdaycards toptsAddednewinsuranceTransferred/Took5 new Therapyto COETransferreda BD NOCash pt toBenefitsPlaced10ordersSkypedSpanish CCsforassistance5xPut in acomplaintin LicenseTrakAdded newDoctor toservice deskUnder 5hours ofworktime forthe week

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Logged in to TP on time of your scheduled shift for the week.
  2. Tracked 3 packages
  3. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  4. Offered adhertech bottle to 10 pts
  5. Put in 5 clinical follow ups
  6. Got 80 calls each day
  7. Added pts email for welcome folder 5x
  8. Added a CC to Braintree
  9. Kept break time less then 1 hour 40 min per day
  10. Completed 5 welcome calls/NEW pt
  11. Transferred call to UM
  12. Used Language Line 5x
  13. Skyped all the leads for help 3x
  14. Used Fedex website to check address
  15. Completed a grant questionnaire
  16. Asked for a new date
  17. Made 20 outbound a day
  18. Took 3 payments
  19. Transferred 5 calls to RPH
  20. Completed 4 IEHP assessments
  21. Sent 3 birthday cards to pts
  22. Added new insurance
  23. Transferred/Took 5 new Therapy to COE
  24. Transferred a BD NO Cash pt to Benefits
  25. Placed 10 orders
  26. Skyped Spanish CCs for assistance 5x
  27. Put in a complaint in License Trak
  28. Added new Doctor to service desk
  29. Under 5 hours of worktime for the week