Transferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Took 3paymentsAskedfor a newdateUsedLanguageLine 5xPut in acomplaintin LicenseTrakAdded ptsemail forwelcomefolder 5xCompleted 4IEHPassessmentsTransferredcall to UMCompleted agrantquestionnaireSkyped allthe leadsfor help3xTransferreda BD NOCash pt toBenefitsSkypedSpanish CCsforassistance5xAdded aCC toBraintreeKept breaktime lessthen 1 hour40 min perdayCompleted5 welcomecalls/NEWptPlaced10ordersAdded newDoctor toservice deskMade 20outbounda daySent 3birthdaycards toptsUnder 5hours ofworktime forthe weekTracked3packagesGot 80callseach dayAddednewinsurancePut in 5clinicalfollow upsOfferedadhertechbottle to10 ptsUsed Fedexwebsite tocheckaddressLogged in to TPon time of yourscheduled shiftfor the week.Transferred/Took5 new Therapyto COETransferred5 calls toRPHTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Took 3paymentsAskedfor a newdateUsedLanguageLine 5xPut in acomplaintin LicenseTrakAdded ptsemail forwelcomefolder 5xCompleted 4IEHPassessmentsTransferredcall to UMCompleted agrantquestionnaireSkyped allthe leadsfor help3xTransferreda BD NOCash pt toBenefitsSkypedSpanish CCsforassistance5xAdded aCC toBraintreeKept breaktime lessthen 1 hour40 min perdayCompleted5 welcomecalls/NEWptPlaced10ordersAdded newDoctor toservice deskMade 20outbounda daySent 3birthdaycards toptsUnder 5hours ofworktime forthe weekTracked3packagesGot 80callseach dayAddednewinsurancePut in 5clinicalfollow upsOfferedadhertechbottle to10 ptsUsed Fedexwebsite tocheckaddressLogged in to TPon time of yourscheduled shiftfor the week.Transferred/Took5 new Therapyto COETransferred5 calls toRPH

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  2. Took 3 payments
  3. Asked for a new date
  4. Used Language Line 5x
  5. Put in a complaint in License Trak
  6. Added pts email for welcome folder 5x
  7. Completed 4 IEHP assessments
  8. Transferred call to UM
  9. Completed a grant questionnaire
  10. Skyped all the leads for help 3x
  11. Transferred a BD NO Cash pt to Benefits
  12. Skyped Spanish CCs for assistance 5x
  13. Added a CC to Braintree
  14. Kept break time less then 1 hour 40 min per day
  15. Completed 5 welcome calls/NEW pt
  16. Placed 10 orders
  17. Added new Doctor to service desk
  18. Made 20 outbound a day
  19. Sent 3 birthday cards to pts
  20. Under 5 hours of worktime for the week
  21. Tracked 3 packages
  22. Got 80 calls each day
  23. Added new insurance
  24. Put in 5 clinical follow ups
  25. Offered adhertech bottle to 10 pts
  26. Used Fedex website to check address
  27. Logged in to TP on time of your scheduled shift for the week.
  28. Transferred/Took 5 new Therapy to COE
  29. Transferred 5 calls to RPH