Completed 4IEHPassessmentsAdded ptsemail forwelcomefolder 5xAdded newDoctor toservice deskTracked3packagesSkypedSpanish CCsforassistance5xSent 3birthdaycards toptsTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Made 20outbounda dayPut in 5clinicalfollow upsUnder 5hours ofworktime forthe weekTransferred/Took5 new Therapyto COEAskedfor a newdateAdded aCC toBraintreeKept breaktime lessthen 1 hour40 min perdayTransferred5 calls toRPHTransferreda BD NOCash pt toBenefitsAddednewinsurancePut in acomplaintin LicenseTrakCompleted agrantquestionnaireUsed Fedexwebsite tocheckaddressLogged in to TPon time of yourscheduled shiftfor the week.Placed10ordersTransferredcall to UMOfferedadhertechbottle to10 ptsUsedLanguageLine 5xTook 3paymentsCompleted5 welcomecalls/NEWptGot 80callseach daySkyped allthe leadsfor help3xCompleted 4IEHPassessmentsAdded ptsemail forwelcomefolder 5xAdded newDoctor toservice deskTracked3packagesSkypedSpanish CCsforassistance5xSent 3birthdaycards toptsTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Made 20outbounda dayPut in 5clinicalfollow upsUnder 5hours ofworktime forthe weekTransferred/Took5 new Therapyto COEAskedfor a newdateAdded aCC toBraintreeKept breaktime lessthen 1 hour40 min perdayTransferred5 calls toRPHTransferreda BD NOCash pt toBenefitsAddednewinsurancePut in acomplaintin LicenseTrakCompleted agrantquestionnaireUsed Fedexwebsite tocheckaddressLogged in to TPon time of yourscheduled shiftfor the week.Placed10ordersTransferredcall to UMOfferedadhertechbottle to10 ptsUsedLanguageLine 5xTook 3paymentsCompleted5 welcomecalls/NEWptGot 80callseach daySkyped allthe leadsfor help3x

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed 4 IEHP assessments
  2. Added pts email for welcome folder 5x
  3. Added new Doctor to service desk
  4. Tracked 3 packages
  5. Skyped Spanish CCs for assistance 5x
  6. Sent 3 birthday cards to pts
  7. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  8. Made 20 outbound a day
  9. Put in 5 clinical follow ups
  10. Under 5 hours of worktime for the week
  11. Transferred/Took 5 new Therapy to COE
  12. Asked for a new date
  13. Added a CC to Braintree
  14. Kept break time less then 1 hour 40 min per day
  15. Transferred 5 calls to RPH
  16. Transferred a BD NO Cash pt to Benefits
  17. Added new insurance
  18. Put in a complaint in License Trak
  19. Completed a grant questionnaire
  20. Used Fedex website to check address
  21. Logged in to TP on time of your scheduled shift for the week.
  22. Placed 10 orders
  23. Transferred call to UM
  24. Offered adhertech bottle to 10 pts
  25. Used Language Line 5x
  26. Took 3 payments
  27. Completed 5 welcome calls/NEW pt
  28. Got 80 calls each day
  29. Skyped all the leads for help 3x