Added aCC toBraintreeAdded ptsemail forwelcomefolder 5xUsedLanguageLine 5xTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Tracked3packagesMade 20outbounda dayAddednewinsuranceTook 3paymentsSkypedSpanish CCsforassistance5xUnder 5hours ofworktime forthe weekAskedfor a newdatePut in 5clinicalfollow upsOfferedadhertechbottle to10 ptsPlaced10ordersLogged in to TPon time of yourscheduled shiftfor the week.Added newDoctor toservice deskCompleted agrantquestionnaireGot 80callseach daySkyped allthe leadsfor help3xKept breaktime lessthen 1 hour40 min perdayPut in acomplaintin LicenseTrakCompleted5 welcomecalls/NEWptCompleted 4IEHPassessmentsSent 3birthdaycards toptsUsed Fedexwebsite tocheckaddressTransferred/Took5 new Therapyto COETransferred5 calls toRPHTransferreda BD NOCash pt toBenefitsTransferredcall to UMAdded aCC toBraintreeAdded ptsemail forwelcomefolder 5xUsedLanguageLine 5xTransferred/took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Tracked3packagesMade 20outbounda dayAddednewinsuranceTook 3paymentsSkypedSpanish CCsforassistance5xUnder 5hours ofworktime forthe weekAskedfor a newdatePut in 5clinicalfollow upsOfferedadhertechbottle to10 ptsPlaced10ordersLogged in to TPon time of yourscheduled shiftfor the week.Added newDoctor toservice deskCompleted agrantquestionnaireGot 80callseach daySkyped allthe leadsfor help3xKept breaktime lessthen 1 hour40 min perdayPut in acomplaintin LicenseTrakCompleted5 welcomecalls/NEWptCompleted 4IEHPassessmentsSent 3birthdaycards toptsUsed Fedexwebsite tocheckaddressTransferred/Took5 new Therapyto COETransferred5 calls toRPHTransferreda BD NOCash pt toBenefitsTransferredcall to UM

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added a CC to Braintree
  2. Added pts email for welcome folder 5x
  3. Used Language Line 5x
  4. Transferred/ took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  5. Tracked 3 packages
  6. Made 20 outbound a day
  7. Added new insurance
  8. Took 3 payments
  9. Skyped Spanish CCs for assistance 5x
  10. Under 5 hours of worktime for the week
  11. Asked for a new date
  12. Put in 5 clinical follow ups
  13. Offered adhertech bottle to 10 pts
  14. Placed 10 orders
  15. Logged in to TP on time of your scheduled shift for the week.
  16. Added new Doctor to service desk
  17. Completed a grant questionnaire
  18. Got 80 calls each day
  19. Skyped all the leads for help 3x
  20. Kept break time less then 1 hour 40 min per day
  21. Put in a complaint in License Trak
  22. Completed 5 welcome calls/NEW pt
  23. Completed 4 IEHP assessments
  24. Sent 3 birthday cards to pts
  25. Used Fedex website to check address
  26. Transferred/Took 5 new Therapy to COE
  27. Transferred 5 calls to RPH
  28. Transferred a BD NO Cash pt to Benefits
  29. Transferred call to UM