Flexible tocustomer’sneeds (workwith thecustomer toresolve) Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Recap Usecustomer’snamethroughoutthe call OfferSurvey AboveandBeyondSoft Skills Propernoteformat(CARES) Educate thecustomer ononlineresources Stayedengaged withcustomer whilecompleting callactions Showempathy Use nameagain inclosing Crosssell$100+ Energeticgreeting Crosssell$50+ Mentiononlineresources Assureyou canhelp Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) ThankCustomer forbringingissue to ourattention Highlightacustomersuccess Offer acrosssell Customercompliment Smileheard onthe call Do theytrack withNuMi? Thank thecustomer forholding/apologizefor wait time Flexible tocustomer’sneeds (workwith thecustomer toresolve) Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Recap Usecustomer’snamethroughoutthe call OfferSurvey AboveandBeyondSoft Skills Propernoteformat(CARES) Educate thecustomer ononlineresources Stayedengaged withcustomer whilecompleting callactions Showempathy Use nameagain inclosing Crosssell$100+ Energeticgreeting Crosssell$50+ Mentiononlineresources Assureyou canhelp Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) ThankCustomer forbringingissue to ourattention Highlightacustomersuccess Offer acrosssell Customercompliment Smileheard onthe call Do theytrack withNuMi? Thank thecustomer forholding/apologizefor wait time 

Mentor BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Flexible to customer’s needs (work with the customer to resolve)
  2. Did you know you could earn a $30 credit by referring a friend if they sign up?
  3. Recap
  4. Use customer’s name throughout the call
  5. Offer Survey
  6. Above and Beyond Soft Skills
  7. Proper note format (CARES)
  8. Educate the customer on online resources
  9. Stayed engaged with customer while completing call actions
  10. Show empathy
  11. Use name again in closing
  12. Cross sell $100+
  13. Energetic greeting
  14. Cross sell $50+
  15. Mention online resources
  16. Assure you can help
  17. Reference a previous call (i.e., vacation, issue-has it been resolved?)
  18. Thank Customer for bringing issue to our attention
  19. Highlight a customer success
  20. Offer a cross sell
  21. Customer compliment
  22. Smile heard on the call
  23. Do they track with NuMi?
  24. Thank the customer for holding/apologize for wait time