Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Flexible tocustomer’sneeds (workwith thecustomer toresolve) Do theytrack withNuMi? Assureyou canhelp ThankCustomer forbringingissue to ourattention AboveandBeyondSoft Skills Educate thecustomer ononlineresources Crosssell$50+ Stayedengaged withcustomer whilecompleting callactions Use nameagain inclosing Mentiononlineresources OfferSurvey Recap Smileheard onthe call Customercompliment Offer acrosssell Highlightacustomersuccess Usecustomer’snamethroughoutthe call Thank thecustomer forholding/apologizefor wait time Energeticgreeting Showempathy Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Crosssell$100+ Propernoteformat(CARES) Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Flexible tocustomer’sneeds (workwith thecustomer toresolve) Do theytrack withNuMi? Assureyou canhelp ThankCustomer forbringingissue to ourattention AboveandBeyondSoft Skills Educate thecustomer ononlineresources Crosssell$50+ Stayedengaged withcustomer whilecompleting callactions Use nameagain inclosing Mentiononlineresources OfferSurvey Recap Smileheard onthe call Customercompliment Offer acrosssell Highlightacustomersuccess Usecustomer’snamethroughoutthe call Thank thecustomer forholding/apologizefor wait time Energeticgreeting Showempathy Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Crosssell$100+ Propernoteformat(CARES) 

Mentor BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you know you could earn a $30 credit by referring a friend if they sign up?
  2. Flexible to customer’s needs (work with the customer to resolve)
  3. Do they track with NuMi?
  4. Assure you can help
  5. Thank Customer for bringing issue to our attention
  6. Above and Beyond Soft Skills
  7. Educate the customer on online resources
  8. Cross sell $50+
  9. Stayed engaged with customer while completing call actions
  10. Use name again in closing
  11. Mention online resources
  12. Offer Survey
  13. Recap
  14. Smile heard on the call
  15. Customer compliment
  16. Offer a cross sell
  17. Highlight a customer success
  18. Use customer’s name throughout the call
  19. Thank the customer for holding/apologize for wait time
  20. Energetic greeting
  21. Show empathy
  22. Reference a previous call (i.e., vacation, issue-has it been resolved?)
  23. Cross sell $100+
  24. Proper note format (CARES)