Thank thecustomer forholding/apologizefor wait time Highlightacustomersuccess Usecustomer’snamethroughoutthe call OfferSurvey Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Crosssell$50+ Showempathy Flexible tocustomer’sneeds (workwith thecustomer toresolve) Assureyou canhelp Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Smileheard onthe call Use nameagain inclosing Customercompliment Energeticgreeting Offer acrosssell AboveandBeyondSoft Skills Crosssell$100+ Mentiononlineresources Propernoteformat(CARES) Recap Do theytrack withNuMi? Stayedengaged withcustomer whilecompleting callactions Educate thecustomer ononlineresources ThankCustomer forbringingissue to ourattention Thank thecustomer forholding/apologizefor wait time Highlightacustomersuccess Usecustomer’snamethroughoutthe call OfferSurvey Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Crosssell$50+ Showempathy Flexible tocustomer’sneeds (workwith thecustomer toresolve) Assureyou canhelp Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Smileheard onthe call Use nameagain inclosing Customercompliment Energeticgreeting Offer acrosssell AboveandBeyondSoft Skills Crosssell$100+ Mentiononlineresources Propernoteformat(CARES) Recap Do theytrack withNuMi? Stayedengaged withcustomer whilecompleting callactions Educate thecustomer ononlineresources ThankCustomer forbringingissue to ourattention 

Mentor BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank the customer for holding/apologize for wait time
  2. Highlight a customer success
  3. Use customer’s name throughout the call
  4. Offer Survey
  5. Reference a previous call (i.e., vacation, issue-has it been resolved?)
  6. Cross sell $50+
  7. Show empathy
  8. Flexible to customer’s needs (work with the customer to resolve)
  9. Assure you can help
  10. Did you know you could earn a $30 credit by referring a friend if they sign up?
  11. Smile heard on the call
  12. Use name again in closing
  13. Customer compliment
  14. Energetic greeting
  15. Offer a cross sell
  16. Above and Beyond Soft Skills
  17. Cross sell $100+
  18. Mention online resources
  19. Proper note format (CARES)
  20. Recap
  21. Do they track with NuMi?
  22. Stayed engaged with customer while completing call actions
  23. Educate the customer on online resources
  24. Thank Customer for bringing issue to our attention