Usecustomer’snamethroughoutthe call ThankCustomer forbringingissue to ourattention Crosssell$100+ AboveandBeyondSoft Skills Customercompliment Energeticgreeting Propernoteformat(CARES) Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Assureyou canhelp OfferSurvey Educate thecustomer ononlineresources Flexible tocustomer’sneeds (workwith thecustomer toresolve) Do theytrack withNuMi? Thank thecustomer forholding/apologizefor wait time Showempathy Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Mentiononlineresources Offer acrosssell Stayedengaged withcustomer whilecompleting callactions Highlightacustomersuccess Use nameagain inclosing Recap Crosssell$50+ Smileheard onthe call Usecustomer’snamethroughoutthe call ThankCustomer forbringingissue to ourattention Crosssell$100+ AboveandBeyondSoft Skills Customercompliment Energeticgreeting Propernoteformat(CARES) Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Assureyou canhelp OfferSurvey Educate thecustomer ononlineresources Flexible tocustomer’sneeds (workwith thecustomer toresolve) Do theytrack withNuMi? Thank thecustomer forholding/apologizefor wait time Showempathy Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Mentiononlineresources Offer acrosssell Stayedengaged withcustomer whilecompleting callactions Highlightacustomersuccess Use nameagain inclosing Recap Crosssell$50+ Smileheard onthe call 

Mentor BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Use customer’s name throughout the call
  2. Thank Customer for bringing issue to our attention
  3. Cross sell $100+
  4. Above and Beyond Soft Skills
  5. Customer compliment
  6. Energetic greeting
  7. Proper note format (CARES)
  8. Did you know you could earn a $30 credit by referring a friend if they sign up?
  9. Assure you can help
  10. Offer Survey
  11. Educate the customer on online resources
  12. Flexible to customer’s needs (work with the customer to resolve)
  13. Do they track with NuMi?
  14. Thank the customer for holding/apologize for wait time
  15. Show empathy
  16. Reference a previous call (i.e., vacation, issue-has it been resolved?)
  17. Mention online resources
  18. Offer a cross sell
  19. Stayed engaged with customer while completing call actions
  20. Highlight a customer success
  21. Use name again in closing
  22. Recap
  23. Cross sell $50+
  24. Smile heard on the call