Highlightacustomersuccess Offer acrosssell Stayedengaged withcustomer whilecompleting callactions Crosssell$50+ Recap AboveandBeyondSoft Skills OfferSurvey Use nameagain inclosing Crosssell$100+ Smileheard onthe call Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Propernoteformat(CARES) Assureyou canhelp ThankCustomer forbringingissue to ourattention Do theytrack withNuMi? Showempathy Flexible tocustomer’sneeds (workwith thecustomer toresolve) Mentiononlineresources Customercompliment Usecustomer’snamethroughoutthe call Thank thecustomer forholding/apologizefor wait time Energeticgreeting Educate thecustomer ononlineresources Highlightacustomersuccess Offer acrosssell Stayedengaged withcustomer whilecompleting callactions Crosssell$50+ Recap AboveandBeyondSoft Skills OfferSurvey Use nameagain inclosing Crosssell$100+ Smileheard onthe call Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Propernoteformat(CARES) Assureyou canhelp ThankCustomer forbringingissue to ourattention Do theytrack withNuMi? Showempathy Flexible tocustomer’sneeds (workwith thecustomer toresolve) Mentiononlineresources Customercompliment Usecustomer’snamethroughoutthe call Thank thecustomer forholding/apologizefor wait time Energeticgreeting Educate thecustomer ononlineresources 

Mentor BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Highlight a customer success
  2. Offer a cross sell
  3. Stayed engaged with customer while completing call actions
  4. Cross sell $50+
  5. Recap
  6. Above and Beyond Soft Skills
  7. Offer Survey
  8. Use name again in closing
  9. Cross sell $100+
  10. Smile heard on the call
  11. Did you know you could earn a $30 credit by referring a friend if they sign up?
  12. Reference a previous call (i.e., vacation, issue-has it been resolved?)
  13. Proper note format (CARES)
  14. Assure you can help
  15. Thank Customer for bringing issue to our attention
  16. Do they track with NuMi?
  17. Show empathy
  18. Flexible to customer’s needs (work with the customer to resolve)
  19. Mention online resources
  20. Customer compliment
  21. Use customer’s name throughout the call
  22. Thank the customer for holding/apologize for wait time
  23. Energetic greeting
  24. Educate the customer on online resources