(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Highlight a customer success
Offer a cross sell
Stayed engaged with customer while completing call actions
Cross sell $50+
Recap
Above and Beyond Soft Skills
Offer Survey
Use name again in closing
Cross sell $100+
Smile heard on the call
Did you know you could earn a $30 credit by referring a friend if they sign up?
Reference a previous call (i.e., vacation, issue-has it been resolved?)
Proper note format (CARES)
Assure you can help
Thank Customer for bringing issue to our attention
Do they track with NuMi?
Show empathy
Flexible to customer’s needs (work with the customer to resolve)
Mention online resources
Customer compliment
Use customer’s name throughout the call
Thank the customer for holding/apologize for wait time