Educate thecustomer ononlineresources Smileheard onthe call ThankCustomer forbringingissue to ourattention Highlightacustomersuccess Crosssell$100+ Customercompliment Crosssell$50+ Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Energeticgreeting Flexible tocustomer’sneeds (workwith thecustomer toresolve) Stayedengaged withcustomer whilecompleting callactions Usecustomer’snamethroughoutthe call Showempathy Assureyou canhelp Propernoteformat(CARES) AboveandBeyondSoft Skills Mentiononlineresources Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Thank thecustomer forholding/apologizefor wait time Offer acrosssell Recap OfferSurvey Do theytrack withNuMi? Use nameagain inclosing Educate thecustomer ononlineresources Smileheard onthe call ThankCustomer forbringingissue to ourattention Highlightacustomersuccess Crosssell$100+ Customercompliment Crosssell$50+ Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Energeticgreeting Flexible tocustomer’sneeds (workwith thecustomer toresolve) Stayedengaged withcustomer whilecompleting callactions Usecustomer’snamethroughoutthe call Showempathy Assureyou canhelp Propernoteformat(CARES) AboveandBeyondSoft Skills Mentiononlineresources Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Thank thecustomer forholding/apologizefor wait time Offer acrosssell Recap OfferSurvey Do theytrack withNuMi? Use nameagain inclosing 

Mentor BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate the customer on online resources
  2. Smile heard on the call
  3. Thank Customer for bringing issue to our attention
  4. Highlight a customer success
  5. Cross sell $100+
  6. Customer compliment
  7. Cross sell $50+
  8. Reference a previous call (i.e., vacation, issue-has it been resolved?)
  9. Energetic greeting
  10. Flexible to customer’s needs (work with the customer to resolve)
  11. Stayed engaged with customer while completing call actions
  12. Use customer’s name throughout the call
  13. Show empathy
  14. Assure you can help
  15. Proper note format (CARES)
  16. Above and Beyond Soft Skills
  17. Mention online resources
  18. Did you know you could earn a $30 credit by referring a friend if they sign up?
  19. Thank the customer for holding/apologize for wait time
  20. Offer a cross sell
  21. Recap
  22. Offer Survey
  23. Do they track with NuMi?
  24. Use name again in closing