Use nameagain inclosing Usecustomer’snamethroughoutthe call Recap Educate thecustomer ononlineresources Propernoteformat(CARES) Assureyou canhelp Highlightacustomersuccess Do theytrack withNuMi? Customercompliment Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Stayedengaged withcustomer whilecompleting callactions ThankCustomer forbringingissue to ourattention Showempathy Mentiononlineresources Crosssell$100+ Flexible tocustomer’sneeds (workwith thecustomer toresolve) Offer acrosssell Energeticgreeting OfferSurvey Thank thecustomer forholding/apologizefor wait time Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Crosssell$50+ Smileheard onthe call AboveandBeyondSoft Skills Use nameagain inclosing Usecustomer’snamethroughoutthe call Recap Educate thecustomer ononlineresources Propernoteformat(CARES) Assureyou canhelp Highlightacustomersuccess Do theytrack withNuMi? Customercompliment Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Stayedengaged withcustomer whilecompleting callactions ThankCustomer forbringingissue to ourattention Showempathy Mentiononlineresources Crosssell$100+ Flexible tocustomer’sneeds (workwith thecustomer toresolve) Offer acrosssell Energeticgreeting OfferSurvey Thank thecustomer forholding/apologizefor wait time Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Crosssell$50+ Smileheard onthe call AboveandBeyondSoft Skills 

Mentor BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use name again in closing
  2. Use customer’s name throughout the call
  3. Recap
  4. Educate the customer on online resources
  5. Proper note format (CARES)
  6. Assure you can help
  7. Highlight a customer success
  8. Do they track with NuMi?
  9. Customer compliment
  10. Reference a previous call (i.e., vacation, issue-has it been resolved?)
  11. Stayed engaged with customer while completing call actions
  12. Thank Customer for bringing issue to our attention
  13. Show empathy
  14. Mention online resources
  15. Cross sell $100+
  16. Flexible to customer’s needs (work with the customer to resolve)
  17. Offer a cross sell
  18. Energetic greeting
  19. Offer Survey
  20. Thank the customer for holding/apologize for wait time
  21. Did you know you could earn a $30 credit by referring a friend if they sign up?
  22. Cross sell $50+
  23. Smile heard on the call
  24. Above and Beyond Soft Skills