AboveandBeyondSoft Skills Use nameagain inclosing Recap Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Crosssell$50+ Showempathy Crosssell$100+ Educate thecustomer ononlineresources OfferSurvey Mentiononlineresources Customercompliment Offer acrosssell Usecustomer’snamethroughoutthe call Assureyou canhelp Thank thecustomer forholding/apologizefor wait time Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Highlightacustomersuccess Propernoteformat(CARES) Flexible tocustomer’sneeds (workwith thecustomer toresolve) Energeticgreeting Do theytrack withNuMi? Stayedengaged withcustomer whilecompleting callactions ThankCustomer forbringingissue to ourattention Smileheard onthe call AboveandBeyondSoft Skills Use nameagain inclosing Recap Reference aprevious call(i.e., vacation,issue-has itbeenresolved?) Crosssell$50+ Showempathy Crosssell$100+ Educate thecustomer ononlineresources OfferSurvey Mentiononlineresources Customercompliment Offer acrosssell Usecustomer’snamethroughoutthe call Assureyou canhelp Thank thecustomer forholding/apologizefor wait time Did you knowyou could earn a$30 credit byreferring a friendif they sign up? Highlightacustomersuccess Propernoteformat(CARES) Flexible tocustomer’sneeds (workwith thecustomer toresolve) Energeticgreeting Do theytrack withNuMi? Stayedengaged withcustomer whilecompleting callactions ThankCustomer forbringingissue to ourattention Smileheard onthe call 

Mentor BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Above and Beyond Soft Skills
  2. Use name again in closing
  3. Recap
  4. Reference a previous call (i.e., vacation, issue-has it been resolved?)
  5. Cross sell $50+
  6. Show empathy
  7. Cross sell $100+
  8. Educate the customer on online resources
  9. Offer Survey
  10. Mention online resources
  11. Customer compliment
  12. Offer a cross sell
  13. Use customer’s name throughout the call
  14. Assure you can help
  15. Thank the customer for holding/apologize for wait time
  16. Did you know you could earn a $30 credit by referring a friend if they sign up?
  17. Highlight a customer success
  18. Proper note format (CARES)
  19. Flexible to customer’s needs (work with the customer to resolve)
  20. Energetic greeting
  21. Do they track with NuMi?
  22. Stayed engaged with customer while completing call actions
  23. Thank Customer for bringing issue to our attention
  24. Smile heard on the call