(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Did you know you could earn a $30 credit by referring a friend if they sign up?
Do they track with NuMi?
Reference a previous call (i.e., vacation, issue-has it been resolved?)
Stayed engaged with customer while completing call actions
Highlight a customer success
Smile heard on the call
Thank Customer for bringing issue to our attention
Use customer’s name throughout the call
Show empathy
Above and Beyond Soft Skills
Thank the customer for holding/apologize for wait time
Use name again in closing
Flexible to customer’s needs (work with the customer to resolve)
