This bingo card has a free space and 24 words: Thank Customer for bringing issue to our attention, Highlight a customer success, Offer Survey, Use customer’s name throughout the call, Assure you can help, Mention online resources, Recap, Cross sell $50+, Flexible to customer’s needs (work with the customer to resolve), Proper note format (CARES), Energetic greeting, Reference a previous call (i.e., vacation, issue-has it been resolved?), Do they track with NuMi?, Educate the customer on online resources, Cross sell $100+, Offer a cross sell, Above and Beyond Soft Skills, Use name again in closing, Thank the customer for holding/apologize for wait time, Did you know you could earn a $30 credit by referring a friend if they sign up?, Show empathy, Stayed engaged with customer while completing call actions, Smile heard on the call and Customer compliment.
CUSTOMER EXPERIENCE BINGO | WOW your pants off Bingo! | Flower Shop Bingo! | UP BEHAVIOR BINGO | Customer Appreciation Bingo
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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