IntroducedyourselfclearlyGoodgroomingThinkbeforespeakingAvoidedusingcomplicatedwords andsentencesAsk thecustomerhow theywould like tobe addressedShow thatyou areinterested intheconversationAvoided makingjudgmentsabout orstereotypingothersWait until theother personfinishesspeakingbeforerespondingRelaxedbodylanguageSpeakwithconfidenceThank thecustomer fordoingbusinesswith youMaintaineyecontactNoddedoccasionallyHave a"customer-first"mindsetWelcomecustomerswith a warmsmileTake a minuteto organizeyour thoughtsbeforereplyingAvoidedcrossingyour arms orstiffeningyour bodyLook and beapproachableExplain in amannereasilyunderstoodby anyoneBemindful ofyour toneFacialexpressionis positiveUseconciselanguageLeaning yourbody forwardwhenlisteningAsk thecustomerto comeback againIntroducedyourselfclearlyGoodgroomingThinkbeforespeakingAvoidedusingcomplicatedwords andsentencesAsk thecustomerhow theywould like tobe addressedShow thatyou areinterested intheconversationAvoided makingjudgmentsabout orstereotypingothersWait until theother personfinishesspeakingbeforerespondingRelaxedbodylanguageSpeakwithconfidenceThank thecustomer fordoingbusinesswith youMaintaineyecontactNoddedoccasionallyHave a"customer-first"mindsetWelcomecustomerswith a warmsmileTake a minuteto organizeyour thoughtsbeforereplyingAvoidedcrossingyour arms orstiffeningyour bodyLook and beapproachableExplain in amannereasilyunderstoodby anyoneBemindful ofyour toneFacialexpressionis positiveUseconciselanguageLeaning yourbody forwardwhenlisteningAsk thecustomerto comeback again

Bingo at Work! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduced yourself clearly
  2. Good grooming
  3. Think before speaking
  4. Avoided using complicated words and sentences
  5. Ask the customer how they would like to be addressed
  6. Show that you are interested in the conversation
  7. Avoided making judgments about or stereotyping others
  8. Wait until the other person finishes speaking before responding
  9. Relaxed body language
  10. Speak with confidence
  11. Thank the customer for doing business with you
  12. Maintain eye contact
  13. Nodded occasionally
  14. Have a "customer-first" mindset
  15. Welcome customers with a warm smile
  16. Take a minute to organize your thoughts before replying
  17. Avoided crossing your arms or stiffening your body
  18. Look and be approachable
  19. Explain in a manner easily understood by anyone
  20. Be mindful of your tone
  21. Facial expression is positive
  22. Use concise language
  23. Leaning your body forward when listening
  24. Ask the customer to come back again