Wait until theother personfinishesspeakingbeforerespondingTake a minuteto organizeyour thoughtsbeforereplyingNoddedoccasionallyAvoidedusingcomplicatedwords andsentencesUseconciselanguageFacialexpressionis positiveAsk thecustomerto comeback againAvoided makingjudgmentsabout orstereotypingothersIntroducedyourselfclearlyGoodgroomingExplain in amannereasilyunderstoodby anyoneAvoidedcrossingyour arms orstiffeningyour bodyAsk thecustomerhow theywould like tobe addressedLook and beapproachableLeaning yourbody forwardwhenlisteningHave a"customer-first"mindsetRelaxedbodylanguageThinkbeforespeakingBemindful ofyour toneShow thatyou areinterested intheconversationThank thecustomer fordoingbusinesswith youSpeakwithconfidenceWelcomecustomerswith a warmsmileMaintaineyecontactWait until theother personfinishesspeakingbeforerespondingTake a minuteto organizeyour thoughtsbeforereplyingNoddedoccasionallyAvoidedusingcomplicatedwords andsentencesUseconciselanguageFacialexpressionis positiveAsk thecustomerto comeback againAvoided makingjudgmentsabout orstereotypingothersIntroducedyourselfclearlyGoodgroomingExplain in amannereasilyunderstoodby anyoneAvoidedcrossingyour arms orstiffeningyour bodyAsk thecustomerhow theywould like tobe addressedLook and beapproachableLeaning yourbody forwardwhenlisteningHave a"customer-first"mindsetRelaxedbodylanguageThinkbeforespeakingBemindful ofyour toneShow thatyou areinterested intheconversationThank thecustomer fordoingbusinesswith youSpeakwithconfidenceWelcomecustomerswith a warmsmileMaintaineyecontact

Bingo at Work! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wait until the other person finishes speaking before responding
  2. Take a minute to organize your thoughts before replying
  3. Nodded occasionally
  4. Avoided using complicated words and sentences
  5. Use concise language
  6. Facial expression is positive
  7. Ask the customer to come back again
  8. Avoided making judgments about or stereotyping others
  9. Introduced yourself clearly
  10. Good grooming
  11. Explain in a manner easily understood by anyone
  12. Avoided crossing your arms or stiffening your body
  13. Ask the customer how they would like to be addressed
  14. Look and be approachable
  15. Leaning your body forward when listening
  16. Have a "customer-first" mindset
  17. Relaxed body language
  18. Think before speaking
  19. Be mindful of your tone
  20. Show that you are interested in the conversation
  21. Thank the customer for doing business with you
  22. Speak with confidence
  23. Welcome customers with a warm smile
  24. Maintain eye contact