Have a"customer-first"mindsetExplain in amannereasilyunderstoodby anyoneShow thatyou areinterested intheconversationIntroducedyourselfclearlyThinkbeforespeakingWelcomecustomerswith a warmsmileLeaning yourbody forwardwhenlisteningFacialexpressionis positiveAvoidedusingcomplicatedwords andsentencesUseconciselanguageMaintaineyecontactTake a minuteto organizeyour thoughtsbeforereplyingGoodgroomingWait until theother personfinishesspeakingbeforerespondingAvoidedcrossingyour arms orstiffeningyour bodyRelaxedbodylanguageAsk thecustomerto comeback againLook and beapproachableNoddedoccasionallySpeakwithconfidenceAvoided makingjudgmentsabout orstereotypingothersThank thecustomer fordoingbusinesswith youBemindful ofyour toneAsk thecustomerhow theywould like tobe addressedHave a"customer-first"mindsetExplain in amannereasilyunderstoodby anyoneShow thatyou areinterested intheconversationIntroducedyourselfclearlyThinkbeforespeakingWelcomecustomerswith a warmsmileLeaning yourbody forwardwhenlisteningFacialexpressionis positiveAvoidedusingcomplicatedwords andsentencesUseconciselanguageMaintaineyecontactTake a minuteto organizeyour thoughtsbeforereplyingGoodgroomingWait until theother personfinishesspeakingbeforerespondingAvoidedcrossingyour arms orstiffeningyour bodyRelaxedbodylanguageAsk thecustomerto comeback againLook and beapproachableNoddedoccasionallySpeakwithconfidenceAvoided makingjudgmentsabout orstereotypingothersThank thecustomer fordoingbusinesswith youBemindful ofyour toneAsk thecustomerhow theywould like tobe addressed

Bingo at Work! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a "customer-first" mindset
  2. Explain in a manner easily understood by anyone
  3. Show that you are interested in the conversation
  4. Introduced yourself clearly
  5. Think before speaking
  6. Welcome customers with a warm smile
  7. Leaning your body forward when listening
  8. Facial expression is positive
  9. Avoided using complicated words and sentences
  10. Use concise language
  11. Maintain eye contact
  12. Take a minute to organize your thoughts before replying
  13. Good grooming
  14. Wait until the other person finishes speaking before responding
  15. Avoided crossing your arms or stiffening your body
  16. Relaxed body language
  17. Ask the customer to come back again
  18. Look and be approachable
  19. Nodded occasionally
  20. Speak with confidence
  21. Avoided making judgments about or stereotyping others
  22. Thank the customer for doing business with you
  23. Be mindful of your tone
  24. Ask the customer how they would like to be addressed