Avoided makingjudgmentsabout orstereotypingothersGoodgroomingTake a minuteto organizeyour thoughtsbeforereplyingHave a"customer-first"mindsetThinkbeforespeakingAsk thecustomerhow theywould like tobe addressedShow thatyou areinterested intheconversationAvoidedcrossingyour arms orstiffeningyour bodyExplain in amannereasilyunderstoodby anyoneAsk thecustomerto comeback againWait until theother personfinishesspeakingbeforerespondingMaintaineyecontactBemindful ofyour toneIntroducedyourselfclearlyWelcomecustomerswith a warmsmileThank thecustomer fordoingbusinesswith youFacialexpressionis positiveRelaxedbodylanguageUseconciselanguageNoddedoccasionallyLeaning yourbody forwardwhenlisteningAvoidedusingcomplicatedwords andsentencesLook and beapproachableSpeakwithconfidenceAvoided makingjudgmentsabout orstereotypingothersGoodgroomingTake a minuteto organizeyour thoughtsbeforereplyingHave a"customer-first"mindsetThinkbeforespeakingAsk thecustomerhow theywould like tobe addressedShow thatyou areinterested intheconversationAvoidedcrossingyour arms orstiffeningyour bodyExplain in amannereasilyunderstoodby anyoneAsk thecustomerto comeback againWait until theother personfinishesspeakingbeforerespondingMaintaineyecontactBemindful ofyour toneIntroducedyourselfclearlyWelcomecustomerswith a warmsmileThank thecustomer fordoingbusinesswith youFacialexpressionis positiveRelaxedbodylanguageUseconciselanguageNoddedoccasionallyLeaning yourbody forwardwhenlisteningAvoidedusingcomplicatedwords andsentencesLook and beapproachableSpeakwithconfidence

Bingo at Work! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoided making judgments about or stereotyping others
  2. Good grooming
  3. Take a minute to organize your thoughts before replying
  4. Have a "customer-first" mindset
  5. Think before speaking
  6. Ask the customer how they would like to be addressed
  7. Show that you are interested in the conversation
  8. Avoided crossing your arms or stiffening your body
  9. Explain in a manner easily understood by anyone
  10. Ask the customer to come back again
  11. Wait until the other person finishes speaking before responding
  12. Maintain eye contact
  13. Be mindful of your tone
  14. Introduced yourself clearly
  15. Welcome customers with a warm smile
  16. Thank the customer for doing business with you
  17. Facial expression is positive
  18. Relaxed body language
  19. Use concise language
  20. Nodded occasionally
  21. Leaning your body forward when listening
  22. Avoided using complicated words and sentences
  23. Look and be approachable
  24. Speak with confidence