Have a"customer-first"mindsetAsk thecustomerhow theywould like tobe addressedThinkbeforespeakingMaintaineyecontactIntroducedyourselfclearlyGoodgroomingAvoided makingjudgmentsabout orstereotypingothersFacialexpressionis positiveAvoidedcrossingyour arms orstiffeningyour bodyWelcomecustomerswith a warmsmileUseconciselanguageThank thecustomer fordoingbusinesswith youBemindful ofyour toneShow thatyou areinterested intheconversationNoddedoccasionallyRelaxedbodylanguageSpeakwithconfidenceAsk thecustomerto comeback againAvoidedusingcomplicatedwords andsentencesWait until theother personfinishesspeakingbeforerespondingLeaning yourbody forwardwhenlisteningLook and beapproachableExplain in amannereasilyunderstoodby anyoneTake a minuteto organizeyour thoughtsbeforereplyingHave a"customer-first"mindsetAsk thecustomerhow theywould like tobe addressedThinkbeforespeakingMaintaineyecontactIntroducedyourselfclearlyGoodgroomingAvoided makingjudgmentsabout orstereotypingothersFacialexpressionis positiveAvoidedcrossingyour arms orstiffeningyour bodyWelcomecustomerswith a warmsmileUseconciselanguageThank thecustomer fordoingbusinesswith youBemindful ofyour toneShow thatyou areinterested intheconversationNoddedoccasionallyRelaxedbodylanguageSpeakwithconfidenceAsk thecustomerto comeback againAvoidedusingcomplicatedwords andsentencesWait until theother personfinishesspeakingbeforerespondingLeaning yourbody forwardwhenlisteningLook and beapproachableExplain in amannereasilyunderstoodby anyoneTake a minuteto organizeyour thoughtsbeforereplying

Bingo at Work! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a "customer-first" mindset
  2. Ask the customer how they would like to be addressed
  3. Think before speaking
  4. Maintain eye contact
  5. Introduced yourself clearly
  6. Good grooming
  7. Avoided making judgments about or stereotyping others
  8. Facial expression is positive
  9. Avoided crossing your arms or stiffening your body
  10. Welcome customers with a warm smile
  11. Use concise language
  12. Thank the customer for doing business with you
  13. Be mindful of your tone
  14. Show that you are interested in the conversation
  15. Nodded occasionally
  16. Relaxed body language
  17. Speak with confidence
  18. Ask the customer to come back again
  19. Avoided using complicated words and sentences
  20. Wait until the other person finishes speaking before responding
  21. Leaning your body forward when listening
  22. Look and be approachable
  23. Explain in a manner easily understood by anyone
  24. Take a minute to organize your thoughts before replying