Show thatyou areinterested intheconversationLook and beapproachableWait until theother personfinishesspeakingbeforerespondingMaintaineyecontactWelcomecustomerswith a warmsmileHave a"customer-first"mindsetSpeakwithconfidenceRelaxedbodylanguageUseconciselanguageBemindful ofyour toneGoodgroomingAvoidedusingcomplicatedwords andsentencesExplain in amannereasilyunderstoodby anyoneNoddedoccasionallyLeaning yourbody forwardwhenlisteningAvoided makingjudgmentsabout orstereotypingothersThinkbeforespeakingAsk thecustomerto comeback againIntroducedyourselfclearlyAvoidedcrossingyour arms orstiffeningyour bodyAsk thecustomerhow theywould like tobe addressedTake a minuteto organizeyour thoughtsbeforereplyingThank thecustomer fordoingbusinesswith youFacialexpressionis positiveShow thatyou areinterested intheconversationLook and beapproachableWait until theother personfinishesspeakingbeforerespondingMaintaineyecontactWelcomecustomerswith a warmsmileHave a"customer-first"mindsetSpeakwithconfidenceRelaxedbodylanguageUseconciselanguageBemindful ofyour toneGoodgroomingAvoidedusingcomplicatedwords andsentencesExplain in amannereasilyunderstoodby anyoneNoddedoccasionallyLeaning yourbody forwardwhenlisteningAvoided makingjudgmentsabout orstereotypingothersThinkbeforespeakingAsk thecustomerto comeback againIntroducedyourselfclearlyAvoidedcrossingyour arms orstiffeningyour bodyAsk thecustomerhow theywould like tobe addressedTake a minuteto organizeyour thoughtsbeforereplyingThank thecustomer fordoingbusinesswith youFacialexpressionis positive

Bingo at Work! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show that you are interested in the conversation
  2. Look and be approachable
  3. Wait until the other person finishes speaking before responding
  4. Maintain eye contact
  5. Welcome customers with a warm smile
  6. Have a "customer-first" mindset
  7. Speak with confidence
  8. Relaxed body language
  9. Use concise language
  10. Be mindful of your tone
  11. Good grooming
  12. Avoided using complicated words and sentences
  13. Explain in a manner easily understood by anyone
  14. Nodded occasionally
  15. Leaning your body forward when listening
  16. Avoided making judgments about or stereotyping others
  17. Think before speaking
  18. Ask the customer to come back again
  19. Introduced yourself clearly
  20. Avoided crossing your arms or stiffening your body
  21. Ask the customer how they would like to be addressed
  22. Take a minute to organize your thoughts before replying
  23. Thank the customer for doing business with you
  24. Facial expression is positive