Have a"customer-first"mindsetLeaning yourbody forwardwhenlisteningThinkbeforespeakingMaintaineyecontactUseconciselanguageAvoided makingjudgmentsabout orstereotypingothersIntroducedyourselfclearlyShow thatyou areinterested intheconversationAvoidedcrossingyour arms orstiffeningyour bodyThank thecustomer fordoingbusinesswith youRelaxedbodylanguageWait until theother personfinishesspeakingbeforerespondingNoddedoccasionallyGoodgroomingAvoidedusingcomplicatedwords andsentencesBemindful ofyour toneAsk thecustomerhow theywould like tobe addressedLook and beapproachableSpeakwithconfidenceFacialexpressionis positiveTake a minuteto organizeyour thoughtsbeforereplyingAsk thecustomerto comeback againWelcomecustomerswith a warmsmileExplain in amannereasilyunderstoodby anyoneHave a"customer-first"mindsetLeaning yourbody forwardwhenlisteningThinkbeforespeakingMaintaineyecontactUseconciselanguageAvoided makingjudgmentsabout orstereotypingothersIntroducedyourselfclearlyShow thatyou areinterested intheconversationAvoidedcrossingyour arms orstiffeningyour bodyThank thecustomer fordoingbusinesswith youRelaxedbodylanguageWait until theother personfinishesspeakingbeforerespondingNoddedoccasionallyGoodgroomingAvoidedusingcomplicatedwords andsentencesBemindful ofyour toneAsk thecustomerhow theywould like tobe addressedLook and beapproachableSpeakwithconfidenceFacialexpressionis positiveTake a minuteto organizeyour thoughtsbeforereplyingAsk thecustomerto comeback againWelcomecustomerswith a warmsmileExplain in amannereasilyunderstoodby anyone

Bingo at Work! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a "customer-first" mindset
  2. Leaning your body forward when listening
  3. Think before speaking
  4. Maintain eye contact
  5. Use concise language
  6. Avoided making judgments about or stereotyping others
  7. Introduced yourself clearly
  8. Show that you are interested in the conversation
  9. Avoided crossing your arms or stiffening your body
  10. Thank the customer for doing business with you
  11. Relaxed body language
  12. Wait until the other person finishes speaking before responding
  13. Nodded occasionally
  14. Good grooming
  15. Avoided using complicated words and sentences
  16. Be mindful of your tone
  17. Ask the customer how they would like to be addressed
  18. Look and be approachable
  19. Speak with confidence
  20. Facial expression is positive
  21. Take a minute to organize your thoughts before replying
  22. Ask the customer to come back again
  23. Welcome customers with a warm smile
  24. Explain in a manner easily understood by anyone