Bemindful ofyour toneAsk thecustomerhow theywould like tobe addressedNoddedoccasionallyWait until theother personfinishesspeakingbeforerespondingHave a"customer-first"mindsetLook and beapproachableTake a minuteto organizeyour thoughtsbeforereplyingGoodgroomingRelaxedbodylanguageAvoided makingjudgmentsabout orstereotypingothersAvoidedusingcomplicatedwords andsentencesThinkbeforespeakingMaintaineyecontactExplain in amannereasilyunderstoodby anyoneAvoidedcrossingyour arms orstiffeningyour bodyWelcomecustomerswith a warmsmileUseconciselanguageThank thecustomer fordoingbusinesswith youFacialexpressionis positiveLeaning yourbody forwardwhenlisteningShow thatyou areinterested intheconversationSpeakwithconfidenceAsk thecustomerto comeback againIntroducedyourselfclearlyBemindful ofyour toneAsk thecustomerhow theywould like tobe addressedNoddedoccasionallyWait until theother personfinishesspeakingbeforerespondingHave a"customer-first"mindsetLook and beapproachableTake a minuteto organizeyour thoughtsbeforereplyingGoodgroomingRelaxedbodylanguageAvoided makingjudgmentsabout orstereotypingothersAvoidedusingcomplicatedwords andsentencesThinkbeforespeakingMaintaineyecontactExplain in amannereasilyunderstoodby anyoneAvoidedcrossingyour arms orstiffeningyour bodyWelcomecustomerswith a warmsmileUseconciselanguageThank thecustomer fordoingbusinesswith youFacialexpressionis positiveLeaning yourbody forwardwhenlisteningShow thatyou areinterested intheconversationSpeakwithconfidenceAsk thecustomerto comeback againIntroducedyourselfclearly

Bingo at Work! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Be mindful of your tone
  2. Ask the customer how they would like to be addressed
  3. Nodded occasionally
  4. Wait until the other person finishes speaking before responding
  5. Have a "customer-first" mindset
  6. Look and be approachable
  7. Take a minute to organize your thoughts before replying
  8. Good grooming
  9. Relaxed body language
  10. Avoided making judgments about or stereotyping others
  11. Avoided using complicated words and sentences
  12. Think before speaking
  13. Maintain eye contact
  14. Explain in a manner easily understood by anyone
  15. Avoided crossing your arms or stiffening your body
  16. Welcome customers with a warm smile
  17. Use concise language
  18. Thank the customer for doing business with you
  19. Facial expression is positive
  20. Leaning your body forward when listening
  21. Show that you are interested in the conversation
  22. Speak with confidence
  23. Ask the customer to come back again
  24. Introduced yourself clearly