KnowledgeableDeadAirThank youfor beinga apart ofthe team.7SecondsCustomershould notrepeatthemselvesUsing thecustomer'snameIs thereanythingelse I canassist with?Staying upto date onpolicies andproceduresI will haveyour PSMcall youIunderstandyourfrustrationMay Iplace youon hold?ListenthorouglyIntroduceyourselfHow mayI helpyou?Mypleasure!RepeatbackdetailsI initiateda Dieboldservicerequest3RingsIabsolutelycan!Warmtransfer2MinutesProvidedepartmentnameMayIEngageotherLOBs

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Knowledgeable
  2. Dead Air
  3. Thank you for being a apart of the team.
  4. 7 Seconds
  5. Customer should not repeat themselves
  6. Using the customer's name
  7. Is there anything else I can assist with?
  8. Staying up to date on policies and procedures
  9. I will have your PSM call you
  10. I understand your frustration
  11. May I place you on hold?
  12. Listen thorougly
  13. Introduce yourself
  14. How may I help you?
  15. My pleasure!
  16. Repeat back details
  17. I initiated a Diebold service request
  18. 3 Rings
  19. I absolutely can!
  20. Warm transfer
  21. 2 Minutes
  22. Provide department name
  23. May I
  24. Engage other LOBs