7SecondsStaying upto date onpolicies andproceduresMay Iplace youon hold?ProvidedepartmentnameDeadAirMayIWarmtransferIntroduceyourselfMypleasure!RepeatbackdetailsCustomershould notrepeatthemselvesIs thereanythingelse I canassist with?Using thecustomer'snameKnowledgeableThank youfor beinga apart ofthe team.3Rings2MinutesI initiateda DieboldservicerequestIunderstandyourfrustrationHow mayI helpyou?Iabsolutelycan!I will haveyour PSMcall youListenthorouglyEngageotherLOBs7SecondsStaying upto date onpolicies andproceduresMay Iplace youon hold?ProvidedepartmentnameDeadAirMayIWarmtransferIntroduceyourselfMypleasure!RepeatbackdetailsCustomershould notrepeatthemselvesIs thereanythingelse I canassist with?Using thecustomer'snameKnowledgeableThank youfor beinga apart ofthe team.3Rings2MinutesI initiateda DieboldservicerequestIunderstandyourfrustrationHow mayI helpyou?Iabsolutelycan!I will haveyour PSMcall youListenthorouglyEngageotherLOBs

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. 7 Seconds
  2. Staying up to date on policies and procedures
  3. May I place you on hold?
  4. Provide department name
  5. Dead Air
  6. May I
  7. Warm transfer
  8. Introduce yourself
  9. My pleasure!
  10. Repeat back details
  11. Customer should not repeat themselves
  12. Is there anything else I can assist with?
  13. Using the customer's name
  14. Knowledgeable
  15. Thank you for being a apart of the team.
  16. 3 Rings
  17. 2 Minutes
  18. I initiated a Diebold service request
  19. I understand your frustration
  20. How may I help you?
  21. I absolutely can!
  22. I will have your PSM call you
  23. Listen thorougly
  24. Engage other LOBs