7Seconds2MinutesWarmtransferIs thereanythingelse I canassist with?IunderstandyourfrustrationI initiateda DieboldservicerequestEngageotherLOBsMayIStaying upto date onpolicies andproceduresDeadAirIntroduceyourselfUsing thecustomer'snameRepeatbackdetailsIabsolutelycan!How mayI helpyou?Thank youfor beinga apart ofthe team.ListenthorouglyKnowledgeableI will haveyour PSMcall youMay Iplace youon hold?3RingsCustomershould notrepeatthemselvesMypleasure!Providedepartmentname7Seconds2MinutesWarmtransferIs thereanythingelse I canassist with?IunderstandyourfrustrationI initiateda DieboldservicerequestEngageotherLOBsMayIStaying upto date onpolicies andproceduresDeadAirIntroduceyourselfUsing thecustomer'snameRepeatbackdetailsIabsolutelycan!How mayI helpyou?Thank youfor beinga apart ofthe team.ListenthorouglyKnowledgeableI will haveyour PSMcall youMay Iplace youon hold?3RingsCustomershould notrepeatthemselvesMypleasure!Providedepartmentname

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. 7 Seconds
  2. 2 Minutes
  3. Warm transfer
  4. Is there anything else I can assist with?
  5. I understand your frustration
  6. I initiated a Diebold service request
  7. Engage other LOBs
  8. May I
  9. Staying up to date on policies and procedures
  10. Dead Air
  11. Introduce yourself
  12. Using the customer's name
  13. Repeat back details
  14. I absolutely can!
  15. How may I help you?
  16. Thank you for being a apart of the team.
  17. Listen thorougly
  18. Knowledgeable
  19. I will have your PSM call you
  20. May I place you on hold?
  21. 3 Rings
  22. Customer should not repeat themselves
  23. My pleasure!
  24. Provide department name