EngageotherLOBsIs thereanythingelse I canassist with?Iabsolutelycan!RepeatbackdetailsListenthorougly7SecondsWarmtransferThank youfor beinga apart ofthe team.IunderstandyourfrustrationMay Iplace youon hold?DeadAirHow mayI helpyou?KnowledgeableMypleasure!3RingsI will haveyour PSMcall you2MinutesMayIUsing thecustomer'snameI initiateda DieboldservicerequestCustomershould notrepeatthemselvesStaying upto date onpolicies andproceduresProvidedepartmentnameIntroduceyourselfEngageotherLOBsIs thereanythingelse I canassist with?Iabsolutelycan!RepeatbackdetailsListenthorougly7SecondsWarmtransferThank youfor beinga apart ofthe team.IunderstandyourfrustrationMay Iplace youon hold?DeadAirHow mayI helpyou?KnowledgeableMypleasure!3RingsI will haveyour PSMcall you2MinutesMayIUsing thecustomer'snameI initiateda DieboldservicerequestCustomershould notrepeatthemselvesStaying upto date onpolicies andproceduresProvidedepartmentnameIntroduceyourself

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Engage other LOBs
  2. Is there anything else I can assist with?
  3. I absolutely can!
  4. Repeat back details
  5. Listen thorougly
  6. 7 Seconds
  7. Warm transfer
  8. Thank you for being a apart of the team.
  9. I understand your frustration
  10. May I place you on hold?
  11. Dead Air
  12. How may I help you?
  13. Knowledgeable
  14. My pleasure!
  15. 3 Rings
  16. I will have your PSM call you
  17. 2 Minutes
  18. May I
  19. Using the customer's name
  20. I initiated a Diebold service request
  21. Customer should not repeat themselves
  22. Staying up to date on policies and procedures
  23. Provide department name
  24. Introduce yourself