Knowledgeable7SecondsProvidedepartmentnameCustomershould notrepeatthemselvesHow mayI helpyou?3RingsThank youfor beinga apart ofthe team.I initiateda DieboldservicerequestListenthorouglyUsing thecustomer'snameI will haveyour PSMcall you2MinutesRepeatbackdetailsStaying upto date onpolicies andproceduresIabsolutelycan!EngageotherLOBsMayIIs thereanythingelse I canassist with?IunderstandyourfrustrationIntroduceyourselfDeadAirWarmtransferMypleasure!May Iplace youon hold?Knowledgeable7SecondsProvidedepartmentnameCustomershould notrepeatthemselvesHow mayI helpyou?3RingsThank youfor beinga apart ofthe team.I initiateda DieboldservicerequestListenthorouglyUsing thecustomer'snameI will haveyour PSMcall you2MinutesRepeatbackdetailsStaying upto date onpolicies andproceduresIabsolutelycan!EngageotherLOBsMayIIs thereanythingelse I canassist with?IunderstandyourfrustrationIntroduceyourselfDeadAirWarmtransferMypleasure!May Iplace youon hold?

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Knowledgeable
  2. 7 Seconds
  3. Provide department name
  4. Customer should not repeat themselves
  5. How may I help you?
  6. 3 Rings
  7. Thank you for being a apart of the team.
  8. I initiated a Diebold service request
  9. Listen thorougly
  10. Using the customer's name
  11. I will have your PSM call you
  12. 2 Minutes
  13. Repeat back details
  14. Staying up to date on policies and procedures
  15. I absolutely can!
  16. Engage other LOBs
  17. May I
  18. Is there anything else I can assist with?
  19. I understand your frustration
  20. Introduce yourself
  21. Dead Air
  22. Warm transfer
  23. My pleasure!
  24. May I place you on hold?