ListenthorouglyI will haveyour PSMcall youDeadAirIunderstandyourfrustrationProvidedepartmentname3RingsUsing thecustomer'snameRepeatbackdetailsMay Iplace youon hold?Is thereanythingelse I canassist with?IntroduceyourselfEngageotherLOBsThank youfor beinga apart ofthe team.KnowledgeableStaying upto date onpolicies andproceduresCustomershould notrepeatthemselves7SecondsIabsolutelycan!Mypleasure!How mayI helpyou?I initiateda DieboldservicerequestWarmtransferMayI2MinutesListenthorouglyI will haveyour PSMcall youDeadAirIunderstandyourfrustrationProvidedepartmentname3RingsUsing thecustomer'snameRepeatbackdetailsMay Iplace youon hold?Is thereanythingelse I canassist with?IntroduceyourselfEngageotherLOBsThank youfor beinga apart ofthe team.KnowledgeableStaying upto date onpolicies andproceduresCustomershould notrepeatthemselves7SecondsIabsolutelycan!Mypleasure!How mayI helpyou?I initiateda DieboldservicerequestWarmtransferMayI2Minutes

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen thorougly
  2. I will have your PSM call you
  3. Dead Air
  4. I understand your frustration
  5. Provide department name
  6. 3 Rings
  7. Using the customer's name
  8. Repeat back details
  9. May I place you on hold?
  10. Is there anything else I can assist with?
  11. Introduce yourself
  12. Engage other LOBs
  13. Thank you for being a apart of the team.
  14. Knowledgeable
  15. Staying up to date on policies and procedures
  16. Customer should not repeat themselves
  17. 7 Seconds
  18. I absolutely can!
  19. My pleasure!
  20. How may I help you?
  21. I initiated a Diebold service request
  22. Warm transfer
  23. May I
  24. 2 Minutes