Introduce yourself Staying up to date on policies and procedures Repeat back details 2 Minutes Warm transfer I absolutely can! I understand your frustration My pleasure! Engage other LOBs Is there anything else I can assist with? 7 Seconds Customer should not repeat themselves May I Dead Air 3 Rings I will have your PSM call you How may I help you? Thank you for being a apart of the team. Provide department name Knowledgeable Using the customer's name I initiated a Diebold service request May I place you on hold? Listen thorougly Introduce yourself Staying up to date on policies and procedures Repeat back details 2 Minutes Warm transfer I absolutely can! I understand your frustration My pleasure! Engage other LOBs Is there anything else I can assist with? 7 Seconds Customer should not repeat themselves May I Dead Air 3 Rings I will have your PSM call you How may I help you? Thank you for being a apart of the team. Provide department name Knowledgeable Using the customer's name I initiated a Diebold service request May I place you on hold? Listen thorougly
- Call List
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Introduce yourself
Staying up to date on policies and procedures
Repeat back details
2 Minutes
Warm transfer
I absolutely can!
I understand your frustration
My pleasure!
Engage other LOBs
Is there anything else I can assist with?
7 Seconds
Customer should not repeat themselves
May I
Dead Air
3 Rings
I will have your PSM call you
How may I help you?
Thank you for being a apart of the team.
Provide department name
Knowledgeable
Using the customer's name
I initiated a Diebold service request
May I place you on hold?
Listen thorougly