2MinutesI will haveyour PSMcall you3RingsDeadAirI initiateda DieboldservicerequestUsing thecustomer'snameIs thereanythingelse I canassist with?ProvidedepartmentnameIunderstandyourfrustrationKnowledgeableWarmtransferMayI7SecondsCustomershould notrepeatthemselvesListenthorouglyStaying upto date onpolicies andproceduresMypleasure!RepeatbackdetailsIntroduceyourselfEngageotherLOBsMay Iplace youon hold?How mayI helpyou?Thank youfor beinga apart ofthe team.Iabsolutelycan!2MinutesI will haveyour PSMcall you3RingsDeadAirI initiateda DieboldservicerequestUsing thecustomer'snameIs thereanythingelse I canassist with?ProvidedepartmentnameIunderstandyourfrustrationKnowledgeableWarmtransferMayI7SecondsCustomershould notrepeatthemselvesListenthorouglyStaying upto date onpolicies andproceduresMypleasure!RepeatbackdetailsIntroduceyourselfEngageotherLOBsMay Iplace youon hold?How mayI helpyou?Thank youfor beinga apart ofthe team.Iabsolutelycan!

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2 Minutes
  2. I will have your PSM call you
  3. 3 Rings
  4. Dead Air
  5. I initiated a Diebold service request
  6. Using the customer's name
  7. Is there anything else I can assist with?
  8. Provide department name
  9. I understand your frustration
  10. Knowledgeable
  11. Warm transfer
  12. May I
  13. 7 Seconds
  14. Customer should not repeat themselves
  15. Listen thorougly
  16. Staying up to date on policies and procedures
  17. My pleasure!
  18. Repeat back details
  19. Introduce yourself
  20. Engage other LOBs
  21. May I place you on hold?
  22. How may I help you?
  23. Thank you for being a apart of the team.
  24. I absolutely can!