Iabsolutelycan!MayIDeadAirListenthorouglyStaying upto date onpolicies andproceduresKnowledgeable3Rings7SecondsI initiateda DieboldservicerequestIunderstandyourfrustrationThank youfor beinga apart ofthe team.Mypleasure!2MinutesProvidedepartmentnameUsing thecustomer'snameIntroduceyourselfHow mayI helpyou?I will haveyour PSMcall youRepeatbackdetailsWarmtransferCustomershould notrepeatthemselvesMay Iplace youon hold?EngageotherLOBsIs thereanythingelse I canassist with?Iabsolutelycan!MayIDeadAirListenthorouglyStaying upto date onpolicies andproceduresKnowledgeable3Rings7SecondsI initiateda DieboldservicerequestIunderstandyourfrustrationThank youfor beinga apart ofthe team.Mypleasure!2MinutesProvidedepartmentnameUsing thecustomer'snameIntroduceyourselfHow mayI helpyou?I will haveyour PSMcall youRepeatbackdetailsWarmtransferCustomershould notrepeatthemselvesMay Iplace youon hold?EngageotherLOBsIs thereanythingelse I canassist with?

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I absolutely can!
  2. May I
  3. Dead Air
  4. Listen thorougly
  5. Staying up to date on policies and procedures
  6. Knowledgeable
  7. 3 Rings
  8. 7 Seconds
  9. I initiated a Diebold service request
  10. I understand your frustration
  11. Thank you for being a apart of the team.
  12. My pleasure!
  13. 2 Minutes
  14. Provide department name
  15. Using the customer's name
  16. Introduce yourself
  17. How may I help you?
  18. I will have your PSM call you
  19. Repeat back details
  20. Warm transfer
  21. Customer should not repeat themselves
  22. May I place you on hold?
  23. Engage other LOBs
  24. Is there anything else I can assist with?