I absolutely can! May I Dead Air Listen thorougly Staying up to date on policies and procedures Knowledgeable 3 Rings 7 Seconds I initiated a Diebold service request I understand your frustration Thank you for being a apart of the team. My pleasure! 2 Minutes Provide department name Using the customer's name Introduce yourself How may I help you? I will have your PSM call you Repeat back details Warm transfer Customer should not repeat themselves May I place you on hold? Engage other LOBs Is there anything else I can assist with? I absolutely can! May I Dead Air Listen thorougly Staying up to date on policies and procedures Knowledgeable 3 Rings 7 Seconds I initiated a Diebold service request I understand your frustration Thank you for being a apart of the team. My pleasure! 2 Minutes Provide department name Using the customer's name Introduce yourself How may I help you? I will have your PSM call you Repeat back details Warm transfer Customer should not repeat themselves May I place you on hold? Engage other LOBs Is there anything else I can assist with?
- Call List
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I absolutely can!
May I
Dead Air
Listen thorougly
Staying up to date on policies and procedures
Knowledgeable
3 Rings
7 Seconds
I initiated a Diebold service request
I understand your frustration
Thank you for being a apart of the team.
My pleasure!
2 Minutes
Provide department name
Using the customer's name
Introduce yourself
How may I help you?
I will have your PSM call you
Repeat back details
Warm transfer
Customer should not repeat themselves
May I place you on hold?
Engage other LOBs
Is there anything else I can assist with?