Iabsolutelycan!7SecondsStaying upto date onpolicies andproceduresUsing thecustomer'sname2Minutes3RingsThank youfor beinga apart ofthe team.Customershould notrepeatthemselvesI initiateda DieboldservicerequestIs thereanythingelse I canassist with?MayIProvidedepartmentnameDeadAirMypleasure!KnowledgeableWarmtransferMay Iplace youon hold?IntroduceyourselfEngageotherLOBsI will haveyour PSMcall youHow mayI helpyou?RepeatbackdetailsListenthorouglyIunderstandyourfrustrationIabsolutelycan!7SecondsStaying upto date onpolicies andproceduresUsing thecustomer'sname2Minutes3RingsThank youfor beinga apart ofthe team.Customershould notrepeatthemselvesI initiateda DieboldservicerequestIs thereanythingelse I canassist with?MayIProvidedepartmentnameDeadAirMypleasure!KnowledgeableWarmtransferMay Iplace youon hold?IntroduceyourselfEngageotherLOBsI will haveyour PSMcall youHow mayI helpyou?RepeatbackdetailsListenthorouglyIunderstandyourfrustration

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I absolutely can!
  2. 7 Seconds
  3. Staying up to date on policies and procedures
  4. Using the customer's name
  5. 2 Minutes
  6. 3 Rings
  7. Thank you for being a apart of the team.
  8. Customer should not repeat themselves
  9. I initiated a Diebold service request
  10. Is there anything else I can assist with?
  11. May I
  12. Provide department name
  13. Dead Air
  14. My pleasure!
  15. Knowledgeable
  16. Warm transfer
  17. May I place you on hold?
  18. Introduce yourself
  19. Engage other LOBs
  20. I will have your PSM call you
  21. How may I help you?
  22. Repeat back details
  23. Listen thorougly
  24. I understand your frustration