I initiateda DieboldservicerequestIntroduceyourself7SecondsWarmtransferUsing thecustomer'snameIs thereanythingelse I canassist with?DeadAirI will haveyour PSMcall you3RingsProvidedepartmentname2MinutesMayIMypleasure!ListenthorouglyIabsolutelycan!RepeatbackdetailsHow mayI helpyou?Staying upto date onpolicies andproceduresKnowledgeableThank youfor beinga apart ofthe team.EngageotherLOBsMay Iplace youon hold?Customershould notrepeatthemselvesIunderstandyourfrustrationI initiateda DieboldservicerequestIntroduceyourself7SecondsWarmtransferUsing thecustomer'snameIs thereanythingelse I canassist with?DeadAirI will haveyour PSMcall you3RingsProvidedepartmentname2MinutesMayIMypleasure!ListenthorouglyIabsolutelycan!RepeatbackdetailsHow mayI helpyou?Staying upto date onpolicies andproceduresKnowledgeableThank youfor beinga apart ofthe team.EngageotherLOBsMay Iplace youon hold?Customershould notrepeatthemselvesIunderstandyourfrustration

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I initiated a Diebold service request
  2. Introduce yourself
  3. 7 Seconds
  4. Warm transfer
  5. Using the customer's name
  6. Is there anything else I can assist with?
  7. Dead Air
  8. I will have your PSM call you
  9. 3 Rings
  10. Provide department name
  11. 2 Minutes
  12. May I
  13. My pleasure!
  14. Listen thorougly
  15. I absolutely can!
  16. Repeat back details
  17. How may I help you?
  18. Staying up to date on policies and procedures
  19. Knowledgeable
  20. Thank you for being a apart of the team.
  21. Engage other LOBs
  22. May I place you on hold?
  23. Customer should not repeat themselves
  24. I understand your frustration