Customershould notrepeatthemselvesEngageotherLOBsRepeatbackdetailsIabsolutelycan!ProvidedepartmentnameDeadAirStaying upto date onpolicies andproceduresKnowledgeableIntroduceyourselfIunderstandyourfrustration7SecondsI initiateda DieboldservicerequestListenthorouglyUsing thecustomer'snameHow mayI helpyou?Thank youfor beinga apart ofthe team.MayIMay Iplace youon hold?Mypleasure!2MinutesIs thereanythingelse I canassist with?3RingsWarmtransferI will haveyour PSMcall youCustomershould notrepeatthemselvesEngageotherLOBsRepeatbackdetailsIabsolutelycan!ProvidedepartmentnameDeadAirStaying upto date onpolicies andproceduresKnowledgeableIntroduceyourselfIunderstandyourfrustration7SecondsI initiateda DieboldservicerequestListenthorouglyUsing thecustomer'snameHow mayI helpyou?Thank youfor beinga apart ofthe team.MayIMay Iplace youon hold?Mypleasure!2MinutesIs thereanythingelse I canassist with?3RingsWarmtransferI will haveyour PSMcall you

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer should not repeat themselves
  2. Engage other LOBs
  3. Repeat back details
  4. I absolutely can!
  5. Provide department name
  6. Dead Air
  7. Staying up to date on policies and procedures
  8. Knowledgeable
  9. Introduce yourself
  10. I understand your frustration
  11. 7 Seconds
  12. I initiated a Diebold service request
  13. Listen thorougly
  14. Using the customer's name
  15. How may I help you?
  16. Thank you for being a apart of the team.
  17. May I
  18. May I place you on hold?
  19. My pleasure!
  20. 2 Minutes
  21. Is there anything else I can assist with?
  22. 3 Rings
  23. Warm transfer
  24. I will have your PSM call you