IntroduceyourselfStaying upto date onpolicies andproceduresRepeatbackdetails2MinutesWarmtransferIabsolutelycan!IunderstandyourfrustrationMypleasure!EngageotherLOBsIs thereanythingelse I canassist with?7SecondsCustomershould notrepeatthemselvesMayIDeadAir3RingsI will haveyour PSMcall youHow mayI helpyou?Thank youfor beinga apart ofthe team.ProvidedepartmentnameKnowledgeableUsing thecustomer'snameI initiateda DieboldservicerequestMay Iplace youon hold?ListenthorouglyIntroduceyourselfStaying upto date onpolicies andproceduresRepeatbackdetails2MinutesWarmtransferIabsolutelycan!IunderstandyourfrustrationMypleasure!EngageotherLOBsIs thereanythingelse I canassist with?7SecondsCustomershould notrepeatthemselvesMayIDeadAir3RingsI will haveyour PSMcall youHow mayI helpyou?Thank youfor beinga apart ofthe team.ProvidedepartmentnameKnowledgeableUsing thecustomer'snameI initiateda DieboldservicerequestMay Iplace youon hold?Listenthorougly

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce yourself
  2. Staying up to date on policies and procedures
  3. Repeat back details
  4. 2 Minutes
  5. Warm transfer
  6. I absolutely can!
  7. I understand your frustration
  8. My pleasure!
  9. Engage other LOBs
  10. Is there anything else I can assist with?
  11. 7 Seconds
  12. Customer should not repeat themselves
  13. May I
  14. Dead Air
  15. 3 Rings
  16. I will have your PSM call you
  17. How may I help you?
  18. Thank you for being a apart of the team.
  19. Provide department name
  20. Knowledgeable
  21. Using the customer's name
  22. I initiated a Diebold service request
  23. May I place you on hold?
  24. Listen thorougly