EngageotherLOBsIs thereanythingelse I canassist with?2MinutesMay Iplace youon hold?KnowledgeableListenthorouglyHow mayI helpyou?7SecondsStaying upto date onpolicies andproceduresI initiateda DieboldservicerequestWarmtransferCustomershould notrepeatthemselvesThank youfor beinga apart ofthe team.RepeatbackdetailsDeadAir3RingsI will haveyour PSMcall youUsing thecustomer'snameIabsolutelycan!MayIProvidedepartmentnameMypleasure!IunderstandyourfrustrationIntroduceyourselfEngageotherLOBsIs thereanythingelse I canassist with?2MinutesMay Iplace youon hold?KnowledgeableListenthorouglyHow mayI helpyou?7SecondsStaying upto date onpolicies andproceduresI initiateda DieboldservicerequestWarmtransferCustomershould notrepeatthemselvesThank youfor beinga apart ofthe team.RepeatbackdetailsDeadAir3RingsI will haveyour PSMcall youUsing thecustomer'snameIabsolutelycan!MayIProvidedepartmentnameMypleasure!IunderstandyourfrustrationIntroduceyourself

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Engage other LOBs
  2. Is there anything else I can assist with?
  3. 2 Minutes
  4. May I place you on hold?
  5. Knowledgeable
  6. Listen thorougly
  7. How may I help you?
  8. 7 Seconds
  9. Staying up to date on policies and procedures
  10. I initiated a Diebold service request
  11. Warm transfer
  12. Customer should not repeat themselves
  13. Thank you for being a apart of the team.
  14. Repeat back details
  15. Dead Air
  16. 3 Rings
  17. I will have your PSM call you
  18. Using the customer's name
  19. I absolutely can!
  20. May I
  21. Provide department name
  22. My pleasure!
  23. I understand your frustration
  24. Introduce yourself