Is thereanythingelse I canassist with?KnowledgeableCustomershould notrepeatthemselvesStaying upto date onpolicies andprocedures3RingsIunderstandyourfrustrationWarmtransferDeadAirMay Iplace youon hold?I initiateda DieboldservicerequestIntroduceyourselfProvidedepartmentnameListenthorouglyHow mayI helpyou?EngageotherLOBs7SecondsMayIUsing thecustomer'snameI will haveyour PSMcall youMypleasure!RepeatbackdetailsThank youfor beinga apart ofthe team.Iabsolutelycan!2MinutesIs thereanythingelse I canassist with?KnowledgeableCustomershould notrepeatthemselvesStaying upto date onpolicies andprocedures3RingsIunderstandyourfrustrationWarmtransferDeadAirMay Iplace youon hold?I initiateda DieboldservicerequestIntroduceyourselfProvidedepartmentnameListenthorouglyHow mayI helpyou?EngageotherLOBs7SecondsMayIUsing thecustomer'snameI will haveyour PSMcall youMypleasure!RepeatbackdetailsThank youfor beinga apart ofthe team.Iabsolutelycan!2Minutes

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is there anything else I can assist with?
  2. Knowledgeable
  3. Customer should not repeat themselves
  4. Staying up to date on policies and procedures
  5. 3 Rings
  6. I understand your frustration
  7. Warm transfer
  8. Dead Air
  9. May I place you on hold?
  10. I initiated a Diebold service request
  11. Introduce yourself
  12. Provide department name
  13. Listen thorougly
  14. How may I help you?
  15. Engage other LOBs
  16. 7 Seconds
  17. May I
  18. Using the customer's name
  19. I will have your PSM call you
  20. My pleasure!
  21. Repeat back details
  22. Thank you for being a apart of the team.
  23. I absolutely can!
  24. 2 Minutes