MayIIabsolutelycan!WarmtransferCustomershould notrepeatthemselvesRepeatbackdetailsMay Iplace youon hold?Thank youfor beinga apart ofthe team.3RingsIs thereanythingelse I canassist with?I initiateda DieboldservicerequestListenthorouglyEngageotherLOBsIntroduceyourselfIunderstandyourfrustration7SecondsStaying upto date onpolicies andproceduresHow mayI helpyou?DeadAirMypleasure!Using thecustomer'snameProvidedepartmentnameI will haveyour PSMcall youKnowledgeable2MinutesMayIIabsolutelycan!WarmtransferCustomershould notrepeatthemselvesRepeatbackdetailsMay Iplace youon hold?Thank youfor beinga apart ofthe team.3RingsIs thereanythingelse I canassist with?I initiateda DieboldservicerequestListenthorouglyEngageotherLOBsIntroduceyourselfIunderstandyourfrustration7SecondsStaying upto date onpolicies andproceduresHow mayI helpyou?DeadAirMypleasure!Using thecustomer'snameProvidedepartmentnameI will haveyour PSMcall youKnowledgeable2Minutes

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. May I
  2. I absolutely can!
  3. Warm transfer
  4. Customer should not repeat themselves
  5. Repeat back details
  6. May I place you on hold?
  7. Thank you for being a apart of the team.
  8. 3 Rings
  9. Is there anything else I can assist with?
  10. I initiated a Diebold service request
  11. Listen thorougly
  12. Engage other LOBs
  13. Introduce yourself
  14. I understand your frustration
  15. 7 Seconds
  16. Staying up to date on policies and procedures
  17. How may I help you?
  18. Dead Air
  19. My pleasure!
  20. Using the customer's name
  21. Provide department name
  22. I will have your PSM call you
  23. Knowledgeable
  24. 2 Minutes