Thank youfor beinga apart ofthe team.IntroduceyourselfIs thereanythingelse I canassist with?Providedepartmentname2MinutesStaying upto date onpolicies andproceduresMay Iplace youon hold?EngageotherLOBs3RingsI initiateda DieboldservicerequestKnowledgeableIabsolutelycan!Mypleasure!DeadAirHow mayI helpyou?MayIIunderstandyourfrustrationI will haveyour PSMcall youListenthorouglyWarmtransferCustomershould notrepeatthemselvesUsing thecustomer'snameRepeatbackdetails7SecondsThank youfor beinga apart ofthe team.IntroduceyourselfIs thereanythingelse I canassist with?Providedepartmentname2MinutesStaying upto date onpolicies andproceduresMay Iplace youon hold?EngageotherLOBs3RingsI initiateda DieboldservicerequestKnowledgeableIabsolutelycan!Mypleasure!DeadAirHow mayI helpyou?MayIIunderstandyourfrustrationI will haveyour PSMcall youListenthorouglyWarmtransferCustomershould notrepeatthemselvesUsing thecustomer'snameRepeatbackdetails7Seconds

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for being a apart of the team.
  2. Introduce yourself
  3. Is there anything else I can assist with?
  4. Provide department name
  5. 2 Minutes
  6. Staying up to date on policies and procedures
  7. May I place you on hold?
  8. Engage other LOBs
  9. 3 Rings
  10. I initiated a Diebold service request
  11. Knowledgeable
  12. I absolutely can!
  13. My pleasure!
  14. Dead Air
  15. How may I help you?
  16. May I
  17. I understand your frustration
  18. I will have your PSM call you
  19. Listen thorougly
  20. Warm transfer
  21. Customer should not repeat themselves
  22. Using the customer's name
  23. Repeat back details
  24. 7 Seconds