May Iplace youon hold?Warmtransfer7SecondsKnowledgeableI initiateda DieboldservicerequestEngageotherLOBsUsing thecustomer'snameI will haveyour PSMcall you3RingsIunderstandyourfrustrationMayIIabsolutelycan!How mayI helpyou?Customershould notrepeatthemselvesDeadAirThank youfor beinga apart ofthe team.Mypleasure!IntroduceyourselfProvidedepartmentnameRepeatbackdetails2MinutesIs thereanythingelse I canassist with?Staying upto date onpolicies andproceduresListenthorouglyMay Iplace youon hold?Warmtransfer7SecondsKnowledgeableI initiateda DieboldservicerequestEngageotherLOBsUsing thecustomer'snameI will haveyour PSMcall you3RingsIunderstandyourfrustrationMayIIabsolutelycan!How mayI helpyou?Customershould notrepeatthemselvesDeadAirThank youfor beinga apart ofthe team.Mypleasure!IntroduceyourselfProvidedepartmentnameRepeatbackdetails2MinutesIs thereanythingelse I canassist with?Staying upto date onpolicies andproceduresListenthorougly

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. May I place you on hold?
  2. Warm transfer
  3. 7 Seconds
  4. Knowledgeable
  5. I initiated a Diebold service request
  6. Engage other LOBs
  7. Using the customer's name
  8. I will have your PSM call you
  9. 3 Rings
  10. I understand your frustration
  11. May I
  12. I absolutely can!
  13. How may I help you?
  14. Customer should not repeat themselves
  15. Dead Air
  16. Thank you for being a apart of the team.
  17. My pleasure!
  18. Introduce yourself
  19. Provide department name
  20. Repeat back details
  21. 2 Minutes
  22. Is there anything else I can assist with?
  23. Staying up to date on policies and procedures
  24. Listen thorougly