I initiateda DieboldservicerequestUsing thecustomer'snameProvidedepartmentnameWarmtransfer3RingsIntroduceyourselfMypleasure!How mayI helpyou?Customershould notrepeatthemselvesKnowledgeableListenthorouglyRepeatbackdetails2MinutesMay Iplace youon hold?EngageotherLOBsIabsolutelycan!IunderstandyourfrustrationMayIThank youfor beinga apart ofthe team.DeadAirI will haveyour PSMcall youStaying upto date onpolicies andprocedures7SecondsIs thereanythingelse I canassist with?I initiateda DieboldservicerequestUsing thecustomer'snameProvidedepartmentnameWarmtransfer3RingsIntroduceyourselfMypleasure!How mayI helpyou?Customershould notrepeatthemselvesKnowledgeableListenthorouglyRepeatbackdetails2MinutesMay Iplace youon hold?EngageotherLOBsIabsolutelycan!IunderstandyourfrustrationMayIThank youfor beinga apart ofthe team.DeadAirI will haveyour PSMcall youStaying upto date onpolicies andprocedures7SecondsIs thereanythingelse I canassist with?

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I initiated a Diebold service request
  2. Using the customer's name
  3. Provide department name
  4. Warm transfer
  5. 3 Rings
  6. Introduce yourself
  7. My pleasure!
  8. How may I help you?
  9. Customer should not repeat themselves
  10. Knowledgeable
  11. Listen thorougly
  12. Repeat back details
  13. 2 Minutes
  14. May I place you on hold?
  15. Engage other LOBs
  16. I absolutely can!
  17. I understand your frustration
  18. May I
  19. Thank you for being a apart of the team.
  20. Dead Air
  21. I will have your PSM call you
  22. Staying up to date on policies and procedures
  23. 7 Seconds
  24. Is there anything else I can assist with?