Thank youfor beinga apart ofthe team.How mayI helpyou?3RingsIs thereanythingelse I canassist with?EngageotherLOBsDeadAirIabsolutelycan!ListenthorouglyWarmtransferI will haveyour PSMcall youIntroduceyourselfI initiateda DieboldservicerequestMayIStaying upto date onpolicies andproceduresKnowledgeableIunderstandyourfrustration2MinutesRepeatbackdetailsMay Iplace youon hold?Mypleasure!ProvidedepartmentnameCustomershould notrepeatthemselves7SecondsUsing thecustomer'snameThank youfor beinga apart ofthe team.How mayI helpyou?3RingsIs thereanythingelse I canassist with?EngageotherLOBsDeadAirIabsolutelycan!ListenthorouglyWarmtransferI will haveyour PSMcall youIntroduceyourselfI initiateda DieboldservicerequestMayIStaying upto date onpolicies andproceduresKnowledgeableIunderstandyourfrustration2MinutesRepeatbackdetailsMay Iplace youon hold?Mypleasure!ProvidedepartmentnameCustomershould notrepeatthemselves7SecondsUsing thecustomer'sname

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for being a apart of the team.
  2. How may I help you?
  3. 3 Rings
  4. Is there anything else I can assist with?
  5. Engage other LOBs
  6. Dead Air
  7. I absolutely can!
  8. Listen thorougly
  9. Warm transfer
  10. I will have your PSM call you
  11. Introduce yourself
  12. I initiated a Diebold service request
  13. May I
  14. Staying up to date on policies and procedures
  15. Knowledgeable
  16. I understand your frustration
  17. 2 Minutes
  18. Repeat back details
  19. May I place you on hold?
  20. My pleasure!
  21. Provide department name
  22. Customer should not repeat themselves
  23. 7 Seconds
  24. Using the customer's name