Iabsolutelycan!I will haveyour PSMcall youHow mayI helpyou?May Iplace youon hold?KnowledgeableStaying upto date onpolicies andproceduresWarmtransferEngageotherLOBsProvidedepartmentnameRepeatbackdetailsIs thereanythingelse I canassist with?7Seconds2MinutesUsing thecustomer'snameI initiateda DieboldservicerequestIunderstandyourfrustrationIntroduceyourselfDeadAirThank youfor beinga apart ofthe team.3RingsListenthorouglyMayIMypleasure!Customershould notrepeatthemselvesIabsolutelycan!I will haveyour PSMcall youHow mayI helpyou?May Iplace youon hold?KnowledgeableStaying upto date onpolicies andproceduresWarmtransferEngageotherLOBsProvidedepartmentnameRepeatbackdetailsIs thereanythingelse I canassist with?7Seconds2MinutesUsing thecustomer'snameI initiateda DieboldservicerequestIunderstandyourfrustrationIntroduceyourselfDeadAirThank youfor beinga apart ofthe team.3RingsListenthorouglyMayIMypleasure!Customershould notrepeatthemselves

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I absolutely can!
  2. I will have your PSM call you
  3. How may I help you?
  4. May I place you on hold?
  5. Knowledgeable
  6. Staying up to date on policies and procedures
  7. Warm transfer
  8. Engage other LOBs
  9. Provide department name
  10. Repeat back details
  11. Is there anything else I can assist with?
  12. 7 Seconds
  13. 2 Minutes
  14. Using the customer's name
  15. I initiated a Diebold service request
  16. I understand your frustration
  17. Introduce yourself
  18. Dead Air
  19. Thank you for being a apart of the team.
  20. 3 Rings
  21. Listen thorougly
  22. May I
  23. My pleasure!
  24. Customer should not repeat themselves