How mayI helpyou?ProvidedepartmentnameRepeatbackdetailsUsing thecustomer'snameMay Iplace youon hold?7SecondsWarmtransfer3RingsIabsolutelycan!2MinutesStaying upto date onpolicies andproceduresThank youfor beinga apart ofthe team.DeadAirEngageotherLOBsMayICustomershould notrepeatthemselvesI initiateda DieboldservicerequestIntroduceyourselfMypleasure!KnowledgeableIs thereanythingelse I canassist with?IunderstandyourfrustrationListenthorouglyI will haveyour PSMcall youHow mayI helpyou?ProvidedepartmentnameRepeatbackdetailsUsing thecustomer'snameMay Iplace youon hold?7SecondsWarmtransfer3RingsIabsolutelycan!2MinutesStaying upto date onpolicies andproceduresThank youfor beinga apart ofthe team.DeadAirEngageotherLOBsMayICustomershould notrepeatthemselvesI initiateda DieboldservicerequestIntroduceyourselfMypleasure!KnowledgeableIs thereanythingelse I canassist with?IunderstandyourfrustrationListenthorouglyI will haveyour PSMcall you

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How may I help you?
  2. Provide department name
  3. Repeat back details
  4. Using the customer's name
  5. May I place you on hold?
  6. 7 Seconds
  7. Warm transfer
  8. 3 Rings
  9. I absolutely can!
  10. 2 Minutes
  11. Staying up to date on policies and procedures
  12. Thank you for being a apart of the team.
  13. Dead Air
  14. Engage other LOBs
  15. May I
  16. Customer should not repeat themselves
  17. I initiated a Diebold service request
  18. Introduce yourself
  19. My pleasure!
  20. Knowledgeable
  21. Is there anything else I can assist with?
  22. I understand your frustration
  23. Listen thorougly
  24. I will have your PSM call you