"Can I betransferredto the PetLodge?""You justcalledme..."Needs tosched S/R,calls onthe 12 dayArleneSouthworth"No I didn'tcheck myvoicemail, Ijust calledback""It shouldonly take5minutes"Needs WE/VXbecausegoing toboardingTOMORROW"I'm new tothe area/Areyou takingnew clients?""I just havea quickquestion...""I can't waitthat long,what am Isupposeddo?""Another vettold me to callyou since theycan't see metoday"RobinRoseScheduled atech appt & @end of callwants to add2nd pet to seeDr."I have to talkto the doctor"(just needs toschedule anappt)You need to fishfor information.Who are you?Pet's name? Whatkind of appt doyou need?Start daywith NOsamedays"Can I betransferredto the PetLodge?""You justcalledme..."Needs tosched S/R,calls onthe 12 dayArleneSouthworth"No I didn'tcheck myvoicemail, Ijust calledback""It shouldonly take5minutes"Needs WE/VXbecausegoing toboardingTOMORROW"I'm new tothe area/Areyou takingnew clients?""I just havea quickquestion...""I can't waitthat long,what am Isupposeddo?""Another vettold me to callyou since theycan't see metoday"RobinRoseScheduled atech appt & @end of callwants to add2nd pet to seeDr."I have to talkto the doctor"(just needs toschedule anappt)You need to fishfor information.Who are you?Pet's name? Whatkind of appt doyou need?Start daywith NOsamedays

CSR LIFE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can I be transferred to the Pet Lodge?"
  2. "You just called me..."
  3. Needs to sched S/R, calls on the 12 day
  4. Arlene Southworth
  5. "No I didn't check my voicemail, I just called back"
  6. "It should only take 5 minutes"
  7. Needs WE/VX because going to boarding TOMORROW
  8. "I'm new to the area/Are you taking new clients?"
  9. "I just have a quick question..."
  10. "I can't wait that long, what am I supposed do?"
  11. "Another vet told me to call you since they can't see me today"
  12. Robin Rose
  13. Scheduled a tech appt & @ end of call wants to add 2nd pet to see Dr.
  14. "I have to talk to the doctor" (just needs to schedule an appt)
  15. You need to fish for information. Who are you? Pet's name? What kind of appt do you need?
  16. Start day with NO same days