"You justcalledme...""I have to talkto the doctor"(just needs toschedule anappt)You need to fishfor information.Who are you?Pet's name? Whatkind of appt doyou need?"No I didn'tcheck myvoicemail, Ijust calledback"Scheduled atech appt & @end of callwants to add2nd pet to seeDr."I can't waitthat long,what am Isupposeddo?""It shouldonly take5minutes"Needs tosched S/R,calls onthe 12 dayArleneSouthworthNeeds WE/VXbecausegoing toboardingTOMORROW"Another vettold me to callyou since theycan't see metoday""I'm new tothe area/Areyou takingnew clients?""Can I betransferredto the PetLodge?"RobinRoseStart daywith NOsamedays"I just havea quickquestion...""You justcalledme...""I have to talkto the doctor"(just needs toschedule anappt)You need to fishfor information.Who are you?Pet's name? Whatkind of appt doyou need?"No I didn'tcheck myvoicemail, Ijust calledback"Scheduled atech appt & @end of callwants to add2nd pet to seeDr."I can't waitthat long,what am Isupposeddo?""It shouldonly take5minutes"Needs tosched S/R,calls onthe 12 dayArleneSouthworthNeeds WE/VXbecausegoing toboardingTOMORROW"Another vettold me to callyou since theycan't see metoday""I'm new tothe area/Areyou takingnew clients?""Can I betransferredto the PetLodge?"RobinRoseStart daywith NOsamedays"I just havea quickquestion..."

CSR LIFE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "You just called me..."
  2. "I have to talk to the doctor" (just needs to schedule an appt)
  3. You need to fish for information. Who are you? Pet's name? What kind of appt do you need?
  4. "No I didn't check my voicemail, I just called back"
  5. Scheduled a tech appt & @ end of call wants to add 2nd pet to see Dr.
  6. "I can't wait that long, what am I supposed do?"
  7. "It should only take 5 minutes"
  8. Needs to sched S/R, calls on the 12 day
  9. Arlene Southworth
  10. Needs WE/VX because going to boarding TOMORROW
  11. "Another vet told me to call you since they can't see me today"
  12. "I'm new to the area/Are you taking new clients?"
  13. "Can I be transferred to the Pet Lodge?"
  14. Robin Rose
  15. Start day with NO same days
  16. "I just have a quick question..."