"Another vettold me to callyou since theycan't see metoday"Needs tosched S/R,calls onthe 12 dayRobinRose"I have to talkto the doctor"(just needs toschedule anappt)ArleneSouthworthStart daywith NOsamedays"No I didn'tcheck myvoicemail, Ijust calledback""You justcalledme...""It shouldonly take5minutes"Needs WE/VXbecausegoing toboardingTOMORROWScheduled atech appt & @end of callwants to add2nd pet to seeDr."Can I betransferredto the PetLodge?""I'm new tothe area/Areyou takingnew clients?"You need to fishfor information.Who are you?Pet's name? Whatkind of appt doyou need?"I can't waitthat long,what am Isupposeddo?""I just havea quickquestion...""Another vettold me to callyou since theycan't see metoday"Needs tosched S/R,calls onthe 12 dayRobinRose"I have to talkto the doctor"(just needs toschedule anappt)ArleneSouthworthStart daywith NOsamedays"No I didn'tcheck myvoicemail, Ijust calledback""You justcalledme...""It shouldonly take5minutes"Needs WE/VXbecausegoing toboardingTOMORROWScheduled atech appt & @end of callwants to add2nd pet to seeDr."Can I betransferredto the PetLodge?""I'm new tothe area/Areyou takingnew clients?"You need to fishfor information.Who are you?Pet's name? Whatkind of appt doyou need?"I can't waitthat long,what am Isupposeddo?""I just havea quickquestion..."

CSR LIFE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Another vet told me to call you since they can't see me today"
  2. Needs to sched S/R, calls on the 12 day
  3. Robin Rose
  4. "I have to talk to the doctor" (just needs to schedule an appt)
  5. Arlene Southworth
  6. Start day with NO same days
  7. "No I didn't check my voicemail, I just called back"
  8. "You just called me..."
  9. "It should only take 5 minutes"
  10. Needs WE/VX because going to boarding TOMORROW
  11. Scheduled a tech appt & @ end of call wants to add 2nd pet to see Dr.
  12. "Can I be transferred to the Pet Lodge?"
  13. "I'm new to the area/Are you taking new clients?"
  14. You need to fish for information. Who are you? Pet's name? What kind of appt do you need?
  15. "I can't wait that long, what am I supposed do?"
  16. "I just have a quick question..."