(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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CSR places member on hold
Member Portal
"bluecrossmnonline.com"
"eligible service"
Caller thanks CSR for their help
CSR researches provider in CSD
CSR reviews accumulations
COB
CSR offers benefits
"Out-of-Pocket Max"
"AWARE Network"
CSR researches provider with Dr Finder
"Deductible"
"Verify Benefits" Service Intent
CSR fully validates caller
"In network"
"Are you calling about yourself?"
ID Card
CSR uses a system you have never seen before
"Investigate Claim" Service Intent
CSR reviews notes from another rep
CSR calls out to another service area/tech/provider
