CSR reviewsnotes fromanother repCSR uses asystem youhave neverseen beforeIDCard"Innetwork"CSR calls out toanother servicearea/tech/providerCSR reviewsaccumulationsCSRplacesmemberon holdCSRresearchesprovider withDr Finder"eligibleservice"MemberPortalCOB"Are youcallingaboutyourself?"CallerthanksCSR fortheir help"bluecrossmnonline.com""InvestigateClaim"ServiceIntentCSR asksprobingquestionCSRreviewsa claimCSR fullyvalidatescaller"Deductible"CSRresearchesprovider inCSDCSRoffersbenefits"VerifyBenefits"ServiceIntent"AWARENetwork""Out-of-PocketMax"CSR reviewsnotes fromanother repCSR uses asystem youhave neverseen beforeIDCard"Innetwork"CSR calls out toanother servicearea/tech/providerCSR reviewsaccumulationsCSRplacesmemberon holdCSRresearchesprovider withDr Finder"eligibleservice"MemberPortalCOB"Are youcallingaboutyourself?"CallerthanksCSR fortheir help"bluecrossmnonline.com""InvestigateClaim"ServiceIntentCSR asksprobingquestionCSRreviewsa claimCSR fullyvalidatescaller"Deductible"CSRresearchesprovider inCSDCSRoffersbenefits"VerifyBenefits"ServiceIntent"AWARENetwork""Out-of-PocketMax"

Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR reviews notes from another rep
  2. CSR uses a system you have never seen before
  3. ID Card
  4. "In network"
  5. CSR calls out to another service area/tech/provider
  6. CSR reviews accumulations
  7. CSR places member on hold
  8. CSR researches provider with Dr Finder
  9. "eligible service"
  10. Member Portal
  11. COB
  12. "Are you calling about yourself?"
  13. Caller thanks CSR for their help
  14. "bluecrossmnonline.com"
  15. "Investigate Claim" Service Intent
  16. CSR asks probing question
  17. CSR reviews a claim
  18. CSR fully validates caller
  19. "Deductible"
  20. CSR researches provider in CSD
  21. CSR offers benefits
  22. "Verify Benefits" Service Intent
  23. "AWARE Network"
  24. "Out-of-Pocket Max"