Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. COB
2. CSR reviews accumulations
3. CSR calls out to another service area/tech/provider
4. "Investigate Claim" Service Intent
5. "eligible service"
6. CSR uses a system you have never seen before
7. CSR asks probing question
8. Caller thanks CSR for their help
9. Member Portal
10. CSR reviews a claim
11. CSR reviews notes from another rep
12. "Verify Benefits" Service Intent
13. "In network"
14. CSR places member on hold
15. "AWARE Network"
16. "Out-of-Pocket Max"
17. "Are you calling about yourself?"
18. CSR researches provider in CSD
19. "Deductible"
20. "bluecrossmnonline.com"
21. CSR offers benefits
22. ID Card
23. CSR fully validates caller
24. CSR researches provider with Dr Finder