CSR reviewsaccumulations"eligibleservice"CSR calls out toanother servicearea/tech/providerCSRresearchesprovider withDr Finder"AWARENetwork"CSR reviewsnotes fromanother repCSRoffersbenefitsIDCard"Out-of-PocketMax"MemberPortalCSRresearchesprovider inCSDCSRplacesmemberon holdCOBCSR uses asystem youhave neverseen beforeCSR asksprobingquestion"VerifyBenefits"ServiceIntent"Are youcallingaboutyourself?""Innetwork""InvestigateClaim"ServiceIntent"bluecrossmnonline.com""Deductible"CSRreviewsa claimCSR fullyvalidatescallerCallerthanksCSR fortheir helpCSR reviewsaccumulations"eligibleservice"CSR calls out toanother servicearea/tech/providerCSRresearchesprovider withDr Finder"AWARENetwork"CSR reviewsnotes fromanother repCSRoffersbenefitsIDCard"Out-of-PocketMax"MemberPortalCSRresearchesprovider inCSDCSRplacesmemberon holdCOBCSR uses asystem youhave neverseen beforeCSR asksprobingquestion"VerifyBenefits"ServiceIntent"Are youcallingaboutyourself?""Innetwork""InvestigateClaim"ServiceIntent"bluecrossmnonline.com""Deductible"CSRreviewsa claimCSR fullyvalidatescallerCallerthanksCSR fortheir help

Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. CSR reviews accumulations
  2. "eligible service"
  3. CSR calls out to another service area/tech/provider
  4. CSR researches provider with Dr Finder
  5. "AWARE Network"
  6. CSR reviews notes from another rep
  7. CSR offers benefits
  8. ID Card
  9. "Out-of-Pocket Max"
  10. Member Portal
  11. CSR researches provider in CSD
  12. CSR places member on hold
  13. COB
  14. CSR uses a system you have never seen before
  15. CSR asks probing question
  16. "Verify Benefits" Service Intent
  17. "Are you calling about yourself?"
  18. "In network"
  19. "Investigate Claim" Service Intent
  20. "bluecrossmnonline.com"
  21. "Deductible"
  22. CSR reviews a claim
  23. CSR fully validates caller
  24. Caller thanks CSR for their help