Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. ID Card
2. "Deductible"
3. CSR researches provider in CSD
4. CSR offers benefits
5. CSR fully validates caller
6. Caller thanks CSR for their help
7. "Are you calling about yourself?"
8. "AWARE Network"
9. CSR reviews accumulations
10. "In network"
11. CSR researches provider with Dr Finder
12. "eligible service"
13. CSR asks probing question
14. CSR reviews notes from another rep
15. CSR calls out to another service area/tech/provider
16. CSR uses a system you have never seen before
17. CSR reviews a claim
18. CSR places member on hold
19. "Investigate Claim" Service Intent
20. COB
21. "Verify Benefits" Service Intent
22. Member Portal
23. "bluecrossmnonline.com"
24. "Out-of-Pocket Max"