Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. CSR fully validates caller
2. CSR researches provider in CSD
3. CSR calls out to another service area/tech/provider
4. CSR reviews accumulations
5. CSR offers benefits
6. CSR asks probing question
7. "bluecrossmnonline.com"
8. "Investigate Claim" Service Intent
9. "Deductible"
10. "Are you calling about yourself?"
11. Caller thanks CSR for their help
12. ID Card
13. CSR places member on hold
14. "Out-of-Pocket Max"
15. COB
16. CSR uses a system you have never seen before
17. "Verify Benefits" Service Intent
18. "eligible service"
19. CSR reviews a claim
20. Member Portal
21. CSR reviews notes from another rep
22. CSR researches provider with Dr Finder
23. "AWARE Network"
24. "In network"