CSR uses asystem youhave neverseen beforeCSR asksprobingquestionCSR calls out toanother servicearea/tech/providerCSRresearchesprovider withDr Finder"AWARENetwork"CSR reviewsnotes fromanother repCSRplacesmemberon holdCOB"Innetwork"CSRoffersbenefits"VerifyBenefits"ServiceIntent"Are youcallingaboutyourself?""Out-of-PocketMax"MemberPortal"bluecrossmnonline.com"CallerthanksCSR fortheir helpCSR reviewsaccumulationsCSRresearchesprovider inCSD"InvestigateClaim"ServiceIntentIDCardCSRreviewsa claim"eligibleservice"CSR fullyvalidatescaller"Deductible"CSR uses asystem youhave neverseen beforeCSR asksprobingquestionCSR calls out toanother servicearea/tech/providerCSRresearchesprovider withDr Finder"AWARENetwork"CSR reviewsnotes fromanother repCSRplacesmemberon holdCOB"Innetwork"CSRoffersbenefits"VerifyBenefits"ServiceIntent"Are youcallingaboutyourself?""Out-of-PocketMax"MemberPortal"bluecrossmnonline.com"CallerthanksCSR fortheir helpCSR reviewsaccumulationsCSRresearchesprovider inCSD"InvestigateClaim"ServiceIntentIDCardCSRreviewsa claim"eligibleservice"CSR fullyvalidatescaller"Deductible"

Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR uses a system you have never seen before
  2. CSR asks probing question
  3. CSR calls out to another service area/tech/provider
  4. CSR researches provider with Dr Finder
  5. "AWARE Network"
  6. CSR reviews notes from another rep
  7. CSR places member on hold
  8. COB
  9. "In network"
  10. CSR offers benefits
  11. "Verify Benefits" Service Intent
  12. "Are you calling about yourself?"
  13. "Out-of-Pocket Max"
  14. Member Portal
  15. "bluecrossmnonline.com"
  16. Caller thanks CSR for their help
  17. CSR reviews accumulations
  18. CSR researches provider in CSD
  19. "Investigate Claim" Service Intent
  20. ID Card
  21. CSR reviews a claim
  22. "eligible service"
  23. CSR fully validates caller
  24. "Deductible"