Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "bluecrossmnonline.com"
2. CSR asks probing question
3. CSR calls out to another service area/tech/provider
4. "AWARE Network"
5. CSR researches provider with Dr Finder
6. CSR researches provider in CSD
7. "Verify Benefits" Service Intent
8. CSR reviews notes from another rep
9. "eligible service"
10. ID Card
11. "Investigate Claim" Service Intent
12. "Deductible"
13. COB
14. Caller thanks CSR for their help
15. CSR offers benefits
16. "Out-of-Pocket Max"
17. CSR fully validates caller
18. CSR reviews accumulations
19. CSR reviews a claim
20. "Are you calling about yourself?"
21. CSR uses a system you have never seen before
22. CSR places member on hold
23. Member Portal
24. "In network"