"InvestigateClaim"ServiceIntentCSRoffersbenefitsCSR calls out toanother servicearea/tech/providerCallerthanksCSR fortheir helpCSR uses asystem youhave neverseen before"Deductible""VerifyBenefits"ServiceIntentCSRresearchesprovider withDr Finder"Out-of-PocketMax"CSR fullyvalidatescallerIDCard"Innetwork"CSR asksprobingquestion"eligibleservice"CSR reviewsaccumulations"Are youcallingaboutyourself?""AWARENetwork"CSRreviewsa claim"bluecrossmnonline.com"COBCSRresearchesprovider inCSDCSRplacesmemberon holdMemberPortalCSR reviewsnotes fromanother rep"InvestigateClaim"ServiceIntentCSRoffersbenefitsCSR calls out toanother servicearea/tech/providerCallerthanksCSR fortheir helpCSR uses asystem youhave neverseen before"Deductible""VerifyBenefits"ServiceIntentCSRresearchesprovider withDr Finder"Out-of-PocketMax"CSR fullyvalidatescallerIDCard"Innetwork"CSR asksprobingquestion"eligibleservice"CSR reviewsaccumulations"Are youcallingaboutyourself?""AWARENetwork"CSRreviewsa claim"bluecrossmnonline.com"COBCSRresearchesprovider inCSDCSRplacesmemberon holdMemberPortalCSR reviewsnotes fromanother rep

Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Investigate Claim" Service Intent
  2. CSR offers benefits
  3. CSR calls out to another service area/tech/provider
  4. Caller thanks CSR for their help
  5. CSR uses a system you have never seen before
  6. "Deductible"
  7. "Verify Benefits" Service Intent
  8. CSR researches provider with Dr Finder
  9. "Out-of-Pocket Max"
  10. CSR fully validates caller
  11. ID Card
  12. "In network"
  13. CSR asks probing question
  14. "eligible service"
  15. CSR reviews accumulations
  16. "Are you calling about yourself?"
  17. "AWARE Network"
  18. CSR reviews a claim
  19. "bluecrossmnonline.com"
  20. COB
  21. CSR researches provider in CSD
  22. CSR places member on hold
  23. Member Portal
  24. CSR reviews notes from another rep