(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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CSR places member on hold
Caller thanks CSR for their help
CSR researches provider in CSD
"Are you calling about yourself?"
CSR asks probing question
ID Card
"In network"
CSR researches provider with Dr Finder
"Deductible"
"Verify Benefits" Service Intent
CSR calls out to another service area/tech/provider
