(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"In network"
CSR researches provider with Dr Finder
ID Card
CSR offers benefits
CSR asks probing question
"Deductible"
"eligible service"
CSR reviews a claim
COB
CSR fully validates caller
"Out-of-Pocket Max"
CSR reviews notes from another rep
"bluecrossmnonline.com"
"Are you calling about yourself?"
Caller thanks CSR for their help
CSR reviews accumulations
CSR researches provider in CSD
"Investigate Claim" Service Intent
Member Portal
CSR places member on hold
CSR calls out to another service area/tech/provider
