"Out-of- Pocket Max" COB ID Card Member Portal CSR calls out to another service area/tech/provider CSR uses a system you have never seen before Caller thanks CSR for their help "Are you calling about yourself?" CSR fully validates caller CSR offers benefits CSR reviews accumulations CSR places member on hold "Deductible" "AWARE Network" "Investigate Claim" Service Intent CSR reviews a claim CSR researches provider with Dr Finder "Verify Benefits" Service Intent CSR reviews notes from another rep "bluecrossmnonline.com" "In network" "eligible service" CSR asks probing question CSR researches provider in CSD "Out-of- Pocket Max" COB ID Card Member Portal CSR calls out to another service area/tech/provider CSR uses a system you have never seen before Caller thanks CSR for their help "Are you calling about yourself?" CSR fully validates caller CSR offers benefits CSR reviews accumulations CSR places member on hold "Deductible" "AWARE Network" "Investigate Claim" Service Intent CSR reviews a claim CSR researches provider with Dr Finder "Verify Benefits" Service Intent CSR reviews notes from another rep "bluecrossmnonline.com" "In network" "eligible service" CSR asks probing question CSR researches provider in CSD
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
"Out-of-Pocket Max"
COB
ID Card
Member Portal
CSR calls out to another service area/tech/provider
CSR uses a system you have never seen before
Caller thanks CSR for their help
"Are you calling about yourself?"
CSR fully validates caller
CSR offers benefits
CSR reviews accumulations
CSR places member on hold
"Deductible"
"AWARE Network"
"Investigate Claim" Service Intent
CSR reviews a claim
CSR researches provider with Dr Finder
"Verify Benefits" Service Intent
CSR reviews notes from another rep
"bluecrossmnonline.com"
"In network"
"eligible service"
CSR asks probing question
CSR researches provider in CSD