CSRresearchesprovider withDr FinderMemberPortalCSR calls out toanother servicearea/tech/provider"Deductible"CSR reviewsaccumulations"InvestigateClaim"ServiceIntentIDCardCSR reviewsnotes fromanother repCSRoffersbenefitsCSR asksprobingquestion"AWARENetwork""Are youcallingaboutyourself?"CSRreviewsa claimCallerthanksCSR fortheir help"eligibleservice""bluecrossmnonline.com"CSRplacesmemberon hold"Out-of-PocketMax""Innetwork""VerifyBenefits"ServiceIntentCSR uses asystem youhave neverseen beforeCSR fullyvalidatescallerCOBCSRresearchesprovider inCSDCSRresearchesprovider withDr FinderMemberPortalCSR calls out toanother servicearea/tech/provider"Deductible"CSR reviewsaccumulations"InvestigateClaim"ServiceIntentIDCardCSR reviewsnotes fromanother repCSRoffersbenefitsCSR asksprobingquestion"AWARENetwork""Are youcallingaboutyourself?"CSRreviewsa claimCallerthanksCSR fortheir help"eligibleservice""bluecrossmnonline.com"CSRplacesmemberon hold"Out-of-PocketMax""Innetwork""VerifyBenefits"ServiceIntentCSR uses asystem youhave neverseen beforeCSR fullyvalidatescallerCOBCSRresearchesprovider inCSD

Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR researches provider with Dr Finder
  2. Member Portal
  3. CSR calls out to another service area/tech/provider
  4. "Deductible"
  5. CSR reviews accumulations
  6. "Investigate Claim" Service Intent
  7. ID Card
  8. CSR reviews notes from another rep
  9. CSR offers benefits
  10. CSR asks probing question
  11. "AWARE Network"
  12. "Are you calling about yourself?"
  13. CSR reviews a claim
  14. Caller thanks CSR for their help
  15. "eligible service"
  16. "bluecrossmnonline.com"
  17. CSR places member on hold
  18. "Out-of-Pocket Max"
  19. "In network"
  20. "Verify Benefits" Service Intent
  21. CSR uses a system you have never seen before
  22. CSR fully validates caller
  23. COB
  24. CSR researches provider in CSD