Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. CSR reviews a claim
2. CSR calls out to another service area/tech/provider
3. "AWARE Network"
4. CSR reviews notes from another rep
5. "bluecrossmnonline.com"
6. CSR uses a system you have never seen before
7. "Out-of-Pocket Max"
8. ID Card
9. CSR fully validates caller
10. CSR places member on hold
11. "Verify Benefits" Service Intent
12. CSR researches provider in CSD
13. "Deductible"
14. CSR asks probing question
15. CSR reviews accumulations
16. "eligible service"
17. CSR researches provider with Dr Finder
18. CSR offers benefits
19. "In network"
20. "Are you calling about yourself?"
21. Member Portal
22. Caller thanks CSR for their help
23. "Investigate Claim" Service Intent
24. COB