CSR fullyvalidatescaller"eligibleservice"CSR calls out toanother servicearea/tech/provider"AWARENetwork""Out-of-PocketMax""VerifyBenefits"ServiceIntentMemberPortalCallerthanksCSR fortheir help"Innetwork"IDCardCSR reviewsaccumulationsCSR asksprobingquestion"Are youcallingaboutyourself?"CSRresearchesprovider inCSDCSRoffersbenefitsCOBCSR uses asystem youhave neverseen before"bluecrossmnonline.com""Deductible"CSRreviewsa claimCSRplacesmemberon hold"InvestigateClaim"ServiceIntentCSRresearchesprovider withDr FinderCSR reviewsnotes fromanother repCSR fullyvalidatescaller"eligibleservice"CSR calls out toanother servicearea/tech/provider"AWARENetwork""Out-of-PocketMax""VerifyBenefits"ServiceIntentMemberPortalCallerthanksCSR fortheir help"Innetwork"IDCardCSR reviewsaccumulationsCSR asksprobingquestion"Are youcallingaboutyourself?"CSRresearchesprovider inCSDCSRoffersbenefitsCOBCSR uses asystem youhave neverseen before"bluecrossmnonline.com""Deductible"CSRreviewsa claimCSRplacesmemberon hold"InvestigateClaim"ServiceIntentCSRresearchesprovider withDr FinderCSR reviewsnotes fromanother rep

Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR fully validates caller
  2. "eligible service"
  3. CSR calls out to another service area/tech/provider
  4. "AWARE Network"
  5. "Out-of-Pocket Max"
  6. "Verify Benefits" Service Intent
  7. Member Portal
  8. Caller thanks CSR for their help
  9. "In network"
  10. ID Card
  11. CSR reviews accumulations
  12. CSR asks probing question
  13. "Are you calling about yourself?"
  14. CSR researches provider in CSD
  15. CSR offers benefits
  16. COB
  17. CSR uses a system you have never seen before
  18. "bluecrossmnonline.com"
  19. "Deductible"
  20. CSR reviews a claim
  21. CSR places member on hold
  22. "Investigate Claim" Service Intent
  23. CSR researches provider with Dr Finder
  24. CSR reviews notes from another rep