Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "eligible service"
2. COB
3. CSR offers benefits
4. CSR asks probing question
5. CSR reviews notes from another rep
6. "Out-of-Pocket Max"
7. CSR calls out to another service area/tech/provider
8. Caller thanks CSR for their help
9. CSR reviews a claim
10. "Are you calling about yourself?"
11. CSR fully validates caller
12. "Deductible"
13. CSR reviews accumulations
14. CSR researches provider with Dr Finder
15. CSR researches provider in CSD
16. CSR uses a system you have never seen before
17. Member Portal
18. "Investigate Claim" Service Intent
19. "In network"
20. "bluecrossmnonline.com"
21. CSR places member on hold
22. ID Card
23. "Verify Benefits" Service Intent
24. "AWARE Network"