"Out-of-PocketMax"COBIDCardMemberPortalCSR calls out toanother servicearea/tech/providerCSR uses asystem youhave neverseen beforeCallerthanksCSR fortheir help"Are youcallingaboutyourself?"CSR fullyvalidatescallerCSRoffersbenefitsCSR reviewsaccumulationsCSRplacesmemberon hold"Deductible""AWARENetwork""InvestigateClaim"ServiceIntentCSRreviewsa claimCSRresearchesprovider withDr Finder"VerifyBenefits"ServiceIntentCSR reviewsnotes fromanother rep"bluecrossmnonline.com""Innetwork""eligibleservice"CSR asksprobingquestionCSRresearchesprovider inCSD"Out-of-PocketMax"COBIDCardMemberPortalCSR calls out toanother servicearea/tech/providerCSR uses asystem youhave neverseen beforeCallerthanksCSR fortheir help"Are youcallingaboutyourself?"CSR fullyvalidatescallerCSRoffersbenefitsCSR reviewsaccumulationsCSRplacesmemberon hold"Deductible""AWARENetwork""InvestigateClaim"ServiceIntentCSRreviewsa claimCSRresearchesprovider withDr Finder"VerifyBenefits"ServiceIntentCSR reviewsnotes fromanother rep"bluecrossmnonline.com""Innetwork""eligibleservice"CSR asksprobingquestionCSRresearchesprovider inCSD

Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Out-of-Pocket Max"
  2. COB
  3. ID Card
  4. Member Portal
  5. CSR calls out to another service area/tech/provider
  6. CSR uses a system you have never seen before
  7. Caller thanks CSR for their help
  8. "Are you calling about yourself?"
  9. CSR fully validates caller
  10. CSR offers benefits
  11. CSR reviews accumulations
  12. CSR places member on hold
  13. "Deductible"
  14. "AWARE Network"
  15. "Investigate Claim" Service Intent
  16. CSR reviews a claim
  17. CSR researches provider with Dr Finder
  18. "Verify Benefits" Service Intent
  19. CSR reviews notes from another rep
  20. "bluecrossmnonline.com"
  21. "In network"
  22. "eligible service"
  23. CSR asks probing question
  24. CSR researches provider in CSD