"Deductible""bluecrossmnonline.com"CSR calls out toanother servicearea/tech/providerCSR fullyvalidatescallerCallerthanksCSR fortheir helpMemberPortalCSRoffersbenefits"eligibleservice"COB"Are youcallingaboutyourself?""AWARENetwork"CSRplacesmemberon holdIDCardCSR asksprobingquestionCSR reviewsaccumulationsCSRresearchesprovider withDr FinderCSRresearchesprovider inCSD"Out-of-PocketMax"CSR reviewsnotes fromanother rep"VerifyBenefits"ServiceIntent"InvestigateClaim"ServiceIntentCSRreviewsa claim"Innetwork"CSR uses asystem youhave neverseen before"Deductible""bluecrossmnonline.com"CSR calls out toanother servicearea/tech/providerCSR fullyvalidatescallerCallerthanksCSR fortheir helpMemberPortalCSRoffersbenefits"eligibleservice"COB"Are youcallingaboutyourself?""AWARENetwork"CSRplacesmemberon holdIDCardCSR asksprobingquestionCSR reviewsaccumulationsCSRresearchesprovider withDr FinderCSRresearchesprovider inCSD"Out-of-PocketMax"CSR reviewsnotes fromanother rep"VerifyBenefits"ServiceIntent"InvestigateClaim"ServiceIntentCSRreviewsa claim"Innetwork"CSR uses asystem youhave neverseen before

Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Deductible"
  2. "bluecrossmnonline.com"
  3. CSR calls out to another service area/tech/provider
  4. CSR fully validates caller
  5. Caller thanks CSR for their help
  6. Member Portal
  7. CSR offers benefits
  8. "eligible service"
  9. COB
  10. "Are you calling about yourself?"
  11. "AWARE Network"
  12. CSR places member on hold
  13. ID Card
  14. CSR asks probing question
  15. CSR reviews accumulations
  16. CSR researches provider with Dr Finder
  17. CSR researches provider in CSD
  18. "Out-of-Pocket Max"
  19. CSR reviews notes from another rep
  20. "Verify Benefits" Service Intent
  21. "Investigate Claim" Service Intent
  22. CSR reviews a claim
  23. "In network"
  24. CSR uses a system you have never seen before