(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Member Portal
"bluecrossmnonline.com"
"eligible service"
"Investigate Claim" Service Intent
COB
CSR places member on hold
CSR asks probing question
"Are you calling about yourself?"
CSR researches provider with Dr Finder
CSR reviews a claim
Caller thanks CSR for their help
"Out-of-Pocket Max"
CSR fully validates caller
CSR reviews notes from another rep
CSR offers benefits
CSR reviews accumulations
"In network"
CSR uses a system you have never seen before
CSR calls out to another service area/tech/provider
