This bingo card has a free space and 24 words: "AWARE Network", "Deductible", CSR places member on hold, "Are you calling about yourself?", "Verify Benefits" Service Intent, CSR asks probing question, CSR reviews a claim, CSR reviews accumulations, CSR researches provider in CSD, ID Card, CSR uses a system you have never seen before, CSR reviews notes from another rep, CSR fully validates caller, "Investigate Claim" Service Intent, "eligible service", COB, Member Portal, CSR calls out to another service area/tech/provider, CSR offers benefits, Caller thanks CSR for their help, CSR researches provider with Dr Finder, "bluecrossmnonline.com", "Out-of-Pocket Max" and "In network".
Mentor Observation BINGO | Observation Bingo 2: The Return of Claims | Mentor Observation BINGO II: The Return of Observations | Beacon BINGO! | Ambetter Member Service Scavenger hunt!
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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