ReorderID CardPriorAuthQuestionDentalCallThankedMemberOfferFluShotReviewedGaps inCareTransferCallAddressedMemberby NameTake AHealthyStepQuestionCheckedSOBSummarizedCallClaimsCallGoodCallDeductibleQuestionWebSupportCall FromOtherInsuranceQuestionAboutCOVIDPharmacyCallThankedMemberUsedProfoundOfferFluShotVisionCallUsed MHOLImpersonationToolScheduleApptScheduleApptRU CallAssistanceBadCallReviewedGaps inCareCopayQuestionSentEmailCallOver 30MinutesScheduleApptPatRandomlyChimes inChatSummarizedCallProviderSearchWillFollow UpwithMemberPRDIssueProviderSearchOfferedSurveySentDocumentvia SnailMailCall Under5 Minutes(LuckyYou!)Call fromUniversityMemberOfferedSurveyDMEQuestionVerifiedInfo @Call StartVerifiedInfo @Call StartOfferedSurveyReviewedGaps inCareComplaint/Grievance/AppealOfferFluShotTransferCallCOBCallAddressedMemberby NameRan CostShareEstimatorReorderID CardPriorAuthQuestionDentalCallThankedMemberOfferFluShotReviewedGaps inCareTransferCallAddressedMemberby NameTake AHealthyStepQuestionCheckedSOBSummarizedCallClaimsCallGoodCallDeductibleQuestionWebSupportCall FromOtherInsuranceQuestionAboutCOVIDPharmacyCallThankedMemberUsedProfoundOfferFluShotVisionCallUsed MHOLImpersonationToolScheduleApptScheduleApptRU CallAssistanceBadCallReviewedGaps inCareCopayQuestionSentEmailCallOver 30MinutesScheduleApptPatRandomlyChimes inChatSummarizedCallProviderSearchWillFollow UpwithMemberPRDIssueProviderSearchOfferedSurveySentDocumentvia SnailMailCall Under5 Minutes(LuckyYou!)Call fromUniversityMemberOfferedSurveyDMEQuestionVerifiedInfo @Call StartVerifiedInfo @Call StartOfferedSurveyReviewedGaps inCareComplaint/Grievance/AppealOfferFluShotTransferCallCOBCallAddressedMemberby NameRan CostShareEstimator

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reorder ID Card
  2. Prior Auth Question
  3. Dental Call
  4. Thanked Member
  5. Offer Flu Shot
  6. Reviewed Gaps in Care
  7. Transfer Call
  8. Addressed Member by Name
  9. Take A Healthy Step Question
  10. Checked SOB
  11. Summarized Call
  12. Claims Call
  13. Good Call
  14. Deductible Question
  15. Web Support
  16. Call From Other Insurance
  17. Question About COVID
  18. Pharmacy Call
  19. Thanked Member
  20. Used Profound
  21. Offer Flu Shot
  22. Vision Call
  23. Used MHOL Impersonation Tool
  24. Schedule Appt
  25. Schedule Appt
  26. RU Call Assistance
  27. Bad Call
  28. Reviewed Gaps in Care
  29. Copay Question
  30. Sent Email
  31. Call Over 30 Minutes
  32. Schedule Appt
  33. Pat Randomly Chimes in Chat
  34. Summarized Call
  35. Provider Search
  36. Will Follow Up with Member
  37. PRD Issue
  38. Provider Search
  39. Offered Survey
  40. Sent Document via Snail Mail
  41. Call Under 5 Minutes (Lucky You!)
  42. Call from University Member
  43. Offered Survey
  44. DME Question
  45. Verified Info @ Call Start
  46. Verified Info @ Call Start
  47. Offered Survey
  48. Reviewed Gaps in Care
  49. Complaint/ Grievance/ Appeal
  50. Offer Flu Shot
  51. Transfer Call
  52. COB Call
  53. Addressed Member by Name
  54. Ran Cost Share Estimator