ScheduleApptOfferedSurveyWillFollow UpwithMemberReviewedGaps inCareReviewedGaps inCareCopayQuestionSentEmailOfferedSurveyCall Under5 Minutes(LuckyYou!)TransferCallRU CallAssistanceSummarizedCallReviewedGaps inCareCall fromUniversityMemberSentDocumentvia SnailMailProviderSearchVerifiedInfo @Call StartQuestionAboutCOVIDTake AHealthyStepQuestionCallOver 30MinutesAddressedMemberby NameOfferFluShotWebSupportProviderSearchSummarizedCallCOBCallVisionCallDeductibleQuestionDentalCallCheckedSOBOfferFluShotClaimsCallUsedProfoundThankedMemberOfferFluShotPatRandomlyChimes inChatCall FromOtherInsurancePharmacyCallOfferedSurveyScheduleApptGoodCallPriorAuthQuestionBadCallTransferCallAddressedMemberby NameComplaint/Grievance/AppealRan CostShareEstimatorThankedMemberVerifiedInfo @Call StartScheduleApptUsed MHOLImpersonationToolReorderID CardPRDIssueDMEQuestionScheduleApptOfferedSurveyWillFollow UpwithMemberReviewedGaps inCareReviewedGaps inCareCopayQuestionSentEmailOfferedSurveyCall Under5 Minutes(LuckyYou!)TransferCallRU CallAssistanceSummarizedCallReviewedGaps inCareCall fromUniversityMemberSentDocumentvia SnailMailProviderSearchVerifiedInfo @Call StartQuestionAboutCOVIDTake AHealthyStepQuestionCallOver 30MinutesAddressedMemberby NameOfferFluShotWebSupportProviderSearchSummarizedCallCOBCallVisionCallDeductibleQuestionDentalCallCheckedSOBOfferFluShotClaimsCallUsedProfoundThankedMemberOfferFluShotPatRandomlyChimes inChatCall FromOtherInsurancePharmacyCallOfferedSurveyScheduleApptGoodCallPriorAuthQuestionBadCallTransferCallAddressedMemberby NameComplaint/Grievance/AppealRan CostShareEstimatorThankedMemberVerifiedInfo @Call StartScheduleApptUsed MHOLImpersonationToolReorderID CardPRDIssueDMEQuestion

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule Appt
  2. Offered Survey
  3. Will Follow Up with Member
  4. Reviewed Gaps in Care
  5. Reviewed Gaps in Care
  6. Copay Question
  7. Sent Email
  8. Offered Survey
  9. Call Under 5 Minutes (Lucky You!)
  10. Transfer Call
  11. RU Call Assistance
  12. Summarized Call
  13. Reviewed Gaps in Care
  14. Call from University Member
  15. Sent Document via Snail Mail
  16. Provider Search
  17. Verified Info @ Call Start
  18. Question About COVID
  19. Take A Healthy Step Question
  20. Call Over 30 Minutes
  21. Addressed Member by Name
  22. Offer Flu Shot
  23. Web Support
  24. Provider Search
  25. Summarized Call
  26. COB Call
  27. Vision Call
  28. Deductible Question
  29. Dental Call
  30. Checked SOB
  31. Offer Flu Shot
  32. Claims Call
  33. Used Profound
  34. Thanked Member
  35. Offer Flu Shot
  36. Pat Randomly Chimes in Chat
  37. Call From Other Insurance
  38. Pharmacy Call
  39. Offered Survey
  40. Schedule Appt
  41. Good Call
  42. Prior Auth Question
  43. Bad Call
  44. Transfer Call
  45. Addressed Member by Name
  46. Complaint/ Grievance/ Appeal
  47. Ran Cost Share Estimator
  48. Thanked Member
  49. Verified Info @ Call Start
  50. Schedule Appt
  51. Used MHOL Impersonation Tool
  52. Reorder ID Card
  53. PRD Issue
  54. DME Question