OfferedSurveyDeductibleQuestionOfferedSurveyThankedMemberUsed MHOLImpersonationToolAddressedMemberby NamePriorAuthQuestionOfferFluShotScheduleApptCall fromUniversityMemberComplaint/Grievance/AppealReorderID CardThankedMemberAddressedMemberby NameVerifiedInfo @Call StartPRDIssueDMEQuestionCheckedSOBSentEmailPatRandomlyChimes inChatCall Under5 Minutes(LuckyYou!)VerifiedInfo @Call StartWebSupportRan CostShareEstimatorCall FromOtherInsuranceCopayQuestionQuestionAboutCOVIDSentDocumentvia SnailMailOfferFluShotRU CallAssistanceProviderSearchBadCallWillFollow UpwithMemberCallOver 30MinutesReviewedGaps inCareScheduleApptReviewedGaps inCareTransferCallVisionCallSummarizedCallGoodCallPharmacyCallSummarizedCallCOBCallOfferFluShotTake AHealthyStepQuestionTransferCallDentalCallClaimsCallReviewedGaps inCareProviderSearchUsedProfoundScheduleApptOfferedSurveyOfferedSurveyDeductibleQuestionOfferedSurveyThankedMemberUsed MHOLImpersonationToolAddressedMemberby NamePriorAuthQuestionOfferFluShotScheduleApptCall fromUniversityMemberComplaint/Grievance/AppealReorderID CardThankedMemberAddressedMemberby NameVerifiedInfo @Call StartPRDIssueDMEQuestionCheckedSOBSentEmailPatRandomlyChimes inChatCall Under5 Minutes(LuckyYou!)VerifiedInfo @Call StartWebSupportRan CostShareEstimatorCall FromOtherInsuranceCopayQuestionQuestionAboutCOVIDSentDocumentvia SnailMailOfferFluShotRU CallAssistanceProviderSearchBadCallWillFollow UpwithMemberCallOver 30MinutesReviewedGaps inCareScheduleApptReviewedGaps inCareTransferCallVisionCallSummarizedCallGoodCallPharmacyCallSummarizedCallCOBCallOfferFluShotTake AHealthyStepQuestionTransferCallDentalCallClaimsCallReviewedGaps inCareProviderSearchUsedProfoundScheduleApptOfferedSurvey

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered Survey
  2. Deductible Question
  3. Offered Survey
  4. Thanked Member
  5. Used MHOL Impersonation Tool
  6. Addressed Member by Name
  7. Prior Auth Question
  8. Offer Flu Shot
  9. Schedule Appt
  10. Call from University Member
  11. Complaint/ Grievance/ Appeal
  12. Reorder ID Card
  13. Thanked Member
  14. Addressed Member by Name
  15. Verified Info @ Call Start
  16. PRD Issue
  17. DME Question
  18. Checked SOB
  19. Sent Email
  20. Pat Randomly Chimes in Chat
  21. Call Under 5 Minutes (Lucky You!)
  22. Verified Info @ Call Start
  23. Web Support
  24. Ran Cost Share Estimator
  25. Call From Other Insurance
  26. Copay Question
  27. Question About COVID
  28. Sent Document via Snail Mail
  29. Offer Flu Shot
  30. RU Call Assistance
  31. Provider Search
  32. Bad Call
  33. Will Follow Up with Member
  34. Call Over 30 Minutes
  35. Reviewed Gaps in Care
  36. Schedule Appt
  37. Reviewed Gaps in Care
  38. Transfer Call
  39. Vision Call
  40. Summarized Call
  41. Good Call
  42. Pharmacy Call
  43. Summarized Call
  44. COB Call
  45. Offer Flu Shot
  46. Take A Healthy Step Question
  47. Transfer Call
  48. Dental Call
  49. Claims Call
  50. Reviewed Gaps in Care
  51. Provider Search
  52. Used Profound
  53. Schedule Appt
  54. Offered Survey