ScheduleApptAddressedMemberby NamePatRandomlyChimes inChatCall fromUniversityMemberDeductibleQuestionBadCallSentEmailDMEQuestionPriorAuthQuestionPRDIssueClaimsCallVerifiedInfo @Call StartWebSupportScheduleApptProviderSearchOfferFluShotThankedMemberAddressedMemberby NameTransferCallSummarizedCallOfferedSurveyTransferCallCall Under5 Minutes(LuckyYou!)GoodCallOfferedSurveyOfferFluShotReviewedGaps inCareCopayQuestionCallOver 30MinutesPharmacyCallUsed MHOLImpersonationToolScheduleApptOfferedSurveyCheckedSOBReorderID CardRU CallAssistanceTake AHealthyStepQuestionThankedMemberReviewedGaps inCareSummarizedCallQuestionAboutCOVIDComplaint/Grievance/AppealRan CostShareEstimatorCOBCallWillFollow UpwithMemberOfferFluShotVisionCallCall FromOtherInsuranceSentDocumentvia SnailMailDentalCallVerifiedInfo @Call StartUsedProfoundReviewedGaps inCareProviderSearchScheduleApptAddressedMemberby NamePatRandomlyChimes inChatCall fromUniversityMemberDeductibleQuestionBadCallSentEmailDMEQuestionPriorAuthQuestionPRDIssueClaimsCallVerifiedInfo @Call StartWebSupportScheduleApptProviderSearchOfferFluShotThankedMemberAddressedMemberby NameTransferCallSummarizedCallOfferedSurveyTransferCallCall Under5 Minutes(LuckyYou!)GoodCallOfferedSurveyOfferFluShotReviewedGaps inCareCopayQuestionCallOver 30MinutesPharmacyCallUsed MHOLImpersonationToolScheduleApptOfferedSurveyCheckedSOBReorderID CardRU CallAssistanceTake AHealthyStepQuestionThankedMemberReviewedGaps inCareSummarizedCallQuestionAboutCOVIDComplaint/Grievance/AppealRan CostShareEstimatorCOBCallWillFollow UpwithMemberOfferFluShotVisionCallCall FromOtherInsuranceSentDocumentvia SnailMailDentalCallVerifiedInfo @Call StartUsedProfoundReviewedGaps inCareProviderSearch

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule Appt
  2. Addressed Member by Name
  3. Pat Randomly Chimes in Chat
  4. Call from University Member
  5. Deductible Question
  6. Bad Call
  7. Sent Email
  8. DME Question
  9. Prior Auth Question
  10. PRD Issue
  11. Claims Call
  12. Verified Info @ Call Start
  13. Web Support
  14. Schedule Appt
  15. Provider Search
  16. Offer Flu Shot
  17. Thanked Member
  18. Addressed Member by Name
  19. Transfer Call
  20. Summarized Call
  21. Offered Survey
  22. Transfer Call
  23. Call Under 5 Minutes (Lucky You!)
  24. Good Call
  25. Offered Survey
  26. Offer Flu Shot
  27. Reviewed Gaps in Care
  28. Copay Question
  29. Call Over 30 Minutes
  30. Pharmacy Call
  31. Used MHOL Impersonation Tool
  32. Schedule Appt
  33. Offered Survey
  34. Checked SOB
  35. Reorder ID Card
  36. RU Call Assistance
  37. Take A Healthy Step Question
  38. Thanked Member
  39. Reviewed Gaps in Care
  40. Summarized Call
  41. Question About COVID
  42. Complaint/ Grievance/ Appeal
  43. Ran Cost Share Estimator
  44. COB Call
  45. Will Follow Up with Member
  46. Offer Flu Shot
  47. Vision Call
  48. Call From Other Insurance
  49. Sent Document via Snail Mail
  50. Dental Call
  51. Verified Info @ Call Start
  52. Used Profound
  53. Reviewed Gaps in Care
  54. Provider Search