Call Under5 Minutes(LuckyYou!)PharmacyCallVerifiedInfo @Call StartTransferCallProviderSearchScheduleApptThankedMemberVisionCallOfferedSurveyOfferedSurveyReviewedGaps inCareReviewedGaps inCareSentDocumentvia SnailMailAddressedMemberby NameCall FromOtherInsuranceThankedMemberQuestionAboutCOVIDCopayQuestionProviderSearchTransferCallOfferedSurveyOfferFluShotScheduleApptAddressedMemberby NameCall fromUniversityMemberOfferFluShotUsedProfoundVerifiedInfo @Call StartRan CostShareEstimatorWillFollow UpwithMemberSummarizedCallComplaint/Grievance/AppealGoodCallPatRandomlyChimes inChatRU CallAssistanceOfferFluShotClaimsCallScheduleApptDMEQuestionReorderID CardDentalCallWebSupportReviewedGaps inCarePriorAuthQuestionSummarizedCallCallOver 30MinutesPRDIssueCOBCallDeductibleQuestionBadCallUsed MHOLImpersonationToolSentEmailCheckedSOBTake AHealthyStepQuestionCall Under5 Minutes(LuckyYou!)PharmacyCallVerifiedInfo @Call StartTransferCallProviderSearchScheduleApptThankedMemberVisionCallOfferedSurveyOfferedSurveyReviewedGaps inCareReviewedGaps inCareSentDocumentvia SnailMailAddressedMemberby NameCall FromOtherInsuranceThankedMemberQuestionAboutCOVIDCopayQuestionProviderSearchTransferCallOfferedSurveyOfferFluShotScheduleApptAddressedMemberby NameCall fromUniversityMemberOfferFluShotUsedProfoundVerifiedInfo @Call StartRan CostShareEstimatorWillFollow UpwithMemberSummarizedCallComplaint/Grievance/AppealGoodCallPatRandomlyChimes inChatRU CallAssistanceOfferFluShotClaimsCallScheduleApptDMEQuestionReorderID CardDentalCallWebSupportReviewedGaps inCarePriorAuthQuestionSummarizedCallCallOver 30MinutesPRDIssueCOBCallDeductibleQuestionBadCallUsed MHOLImpersonationToolSentEmailCheckedSOBTake AHealthyStepQuestion

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Under 5 Minutes (Lucky You!)
  2. Pharmacy Call
  3. Verified Info @ Call Start
  4. Transfer Call
  5. Provider Search
  6. Schedule Appt
  7. Thanked Member
  8. Vision Call
  9. Offered Survey
  10. Offered Survey
  11. Reviewed Gaps in Care
  12. Reviewed Gaps in Care
  13. Sent Document via Snail Mail
  14. Addressed Member by Name
  15. Call From Other Insurance
  16. Thanked Member
  17. Question About COVID
  18. Copay Question
  19. Provider Search
  20. Transfer Call
  21. Offered Survey
  22. Offer Flu Shot
  23. Schedule Appt
  24. Addressed Member by Name
  25. Call from University Member
  26. Offer Flu Shot
  27. Used Profound
  28. Verified Info @ Call Start
  29. Ran Cost Share Estimator
  30. Will Follow Up with Member
  31. Summarized Call
  32. Complaint/ Grievance/ Appeal
  33. Good Call
  34. Pat Randomly Chimes in Chat
  35. RU Call Assistance
  36. Offer Flu Shot
  37. Claims Call
  38. Schedule Appt
  39. DME Question
  40. Reorder ID Card
  41. Dental Call
  42. Web Support
  43. Reviewed Gaps in Care
  44. Prior Auth Question
  45. Summarized Call
  46. Call Over 30 Minutes
  47. PRD Issue
  48. COB Call
  49. Deductible Question
  50. Bad Call
  51. Used MHOL Impersonation Tool
  52. Sent Email
  53. Checked SOB
  54. Take A Healthy Step Question