BadCallOfferedSurveySentDocumentvia SnailMailDentalCallCheckedSOBCall FromOtherInsuranceRan CostShareEstimatorScheduleApptQuestionAboutCOVIDPatRandomlyChimes inChatPriorAuthQuestionAddressedMemberby NameThankedMemberVerifiedInfo @Call StartVerifiedInfo @Call StartCall Under5 Minutes(LuckyYou!)OfferedSurveyWebSupportProviderSearchDMEQuestionRU CallAssistanceCopayQuestionGoodCallPharmacyCallCall fromUniversityMemberSentEmailTransferCallOfferedSurveyComplaint/Grievance/AppealSummarizedCallAddressedMemberby NameOfferFluShotVisionCallReviewedGaps inCareReviewedGaps inCareReviewedGaps inCareSummarizedCallOfferFluShotReorderID CardClaimsCallUsedProfoundThankedMemberTake AHealthyStepQuestionScheduleApptDeductibleQuestionCallOver 30MinutesCOBCallWillFollow UpwithMemberPRDIssueUsed MHOLImpersonationToolScheduleApptOfferFluShotProviderSearchTransferCallBadCallOfferedSurveySentDocumentvia SnailMailDentalCallCheckedSOBCall FromOtherInsuranceRan CostShareEstimatorScheduleApptQuestionAboutCOVIDPatRandomlyChimes inChatPriorAuthQuestionAddressedMemberby NameThankedMemberVerifiedInfo @Call StartVerifiedInfo @Call StartCall Under5 Minutes(LuckyYou!)OfferedSurveyWebSupportProviderSearchDMEQuestionRU CallAssistanceCopayQuestionGoodCallPharmacyCallCall fromUniversityMemberSentEmailTransferCallOfferedSurveyComplaint/Grievance/AppealSummarizedCallAddressedMemberby NameOfferFluShotVisionCallReviewedGaps inCareReviewedGaps inCareReviewedGaps inCareSummarizedCallOfferFluShotReorderID CardClaimsCallUsedProfoundThankedMemberTake AHealthyStepQuestionScheduleApptDeductibleQuestionCallOver 30MinutesCOBCallWillFollow UpwithMemberPRDIssueUsed MHOLImpersonationToolScheduleApptOfferFluShotProviderSearchTransferCall

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bad Call
  2. Offered Survey
  3. Sent Document via Snail Mail
  4. Dental Call
  5. Checked SOB
  6. Call From Other Insurance
  7. Ran Cost Share Estimator
  8. Schedule Appt
  9. Question About COVID
  10. Pat Randomly Chimes in Chat
  11. Prior Auth Question
  12. Addressed Member by Name
  13. Thanked Member
  14. Verified Info @ Call Start
  15. Verified Info @ Call Start
  16. Call Under 5 Minutes (Lucky You!)
  17. Offered Survey
  18. Web Support
  19. Provider Search
  20. DME Question
  21. RU Call Assistance
  22. Copay Question
  23. Good Call
  24. Pharmacy Call
  25. Call from University Member
  26. Sent Email
  27. Transfer Call
  28. Offered Survey
  29. Complaint/ Grievance/ Appeal
  30. Summarized Call
  31. Addressed Member by Name
  32. Offer Flu Shot
  33. Vision Call
  34. Reviewed Gaps in Care
  35. Reviewed Gaps in Care
  36. Reviewed Gaps in Care
  37. Summarized Call
  38. Offer Flu Shot
  39. Reorder ID Card
  40. Claims Call
  41. Used Profound
  42. Thanked Member
  43. Take A Healthy Step Question
  44. Schedule Appt
  45. Deductible Question
  46. Call Over 30 Minutes
  47. COB Call
  48. Will Follow Up with Member
  49. PRD Issue
  50. Used MHOL Impersonation Tool
  51. Schedule Appt
  52. Offer Flu Shot
  53. Provider Search
  54. Transfer Call