AddressedMemberby NameCallOver 30MinutesBadCallQuestionAboutCOVIDPatRandomlyChimes inChatClaimsCallCheckedSOBOfferedSurveyTake AHealthyStepQuestionDentalCallReviewedGaps inCareCall FromOtherInsuranceRan CostShareEstimatorProviderSearchOfferedSurveyVerifiedInfo @Call StartThankedMemberSummarizedCallWillFollow UpwithMemberCall fromUniversityMemberAddressedMemberby NameGoodCallSentEmailReorderID CardPRDIssueUsedProfoundCopayQuestionSentDocumentvia SnailMailUsed MHOLImpersonationToolCall Under5 Minutes(LuckyYou!)DeductibleQuestionVerifiedInfo @Call StartWebSupportSummarizedCallPriorAuthQuestionTransferCallReviewedGaps inCareScheduleApptComplaint/Grievance/AppealScheduleApptDMEQuestionOfferedSurveyTransferCallRU CallAssistanceCOBCallOfferFluShotReviewedGaps inCareOfferFluShotThankedMemberProviderSearchVisionCallPharmacyCallScheduleApptOfferFluShotAddressedMemberby NameCallOver 30MinutesBadCallQuestionAboutCOVIDPatRandomlyChimes inChatClaimsCallCheckedSOBOfferedSurveyTake AHealthyStepQuestionDentalCallReviewedGaps inCareCall FromOtherInsuranceRan CostShareEstimatorProviderSearchOfferedSurveyVerifiedInfo @Call StartThankedMemberSummarizedCallWillFollow UpwithMemberCall fromUniversityMemberAddressedMemberby NameGoodCallSentEmailReorderID CardPRDIssueUsedProfoundCopayQuestionSentDocumentvia SnailMailUsed MHOLImpersonationToolCall Under5 Minutes(LuckyYou!)DeductibleQuestionVerifiedInfo @Call StartWebSupportSummarizedCallPriorAuthQuestionTransferCallReviewedGaps inCareScheduleApptComplaint/Grievance/AppealScheduleApptDMEQuestionOfferedSurveyTransferCallRU CallAssistanceCOBCallOfferFluShotReviewedGaps inCareOfferFluShotThankedMemberProviderSearchVisionCallPharmacyCallScheduleApptOfferFluShot

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Addressed Member by Name
  2. Call Over 30 Minutes
  3. Bad Call
  4. Question About COVID
  5. Pat Randomly Chimes in Chat
  6. Claims Call
  7. Checked SOB
  8. Offered Survey
  9. Take A Healthy Step Question
  10. Dental Call
  11. Reviewed Gaps in Care
  12. Call From Other Insurance
  13. Ran Cost Share Estimator
  14. Provider Search
  15. Offered Survey
  16. Verified Info @ Call Start
  17. Thanked Member
  18. Summarized Call
  19. Will Follow Up with Member
  20. Call from University Member
  21. Addressed Member by Name
  22. Good Call
  23. Sent Email
  24. Reorder ID Card
  25. PRD Issue
  26. Used Profound
  27. Copay Question
  28. Sent Document via Snail Mail
  29. Used MHOL Impersonation Tool
  30. Call Under 5 Minutes (Lucky You!)
  31. Deductible Question
  32. Verified Info @ Call Start
  33. Web Support
  34. Summarized Call
  35. Prior Auth Question
  36. Transfer Call
  37. Reviewed Gaps in Care
  38. Schedule Appt
  39. Complaint/ Grievance/ Appeal
  40. Schedule Appt
  41. DME Question
  42. Offered Survey
  43. Transfer Call
  44. RU Call Assistance
  45. COB Call
  46. Offer Flu Shot
  47. Reviewed Gaps in Care
  48. Offer Flu Shot
  49. Thanked Member
  50. Provider Search
  51. Vision Call
  52. Pharmacy Call
  53. Schedule Appt
  54. Offer Flu Shot