GoodCallDentalCallScheduleApptSummarizedCallPriorAuthQuestionSentEmailCall fromUniversityMemberCOBCallTransferCallCall Under5 Minutes(LuckyYou!)UsedProfoundReviewedGaps inCareOfferFluShotTransferCallReviewedGaps inCareRU CallAssistanceUsed MHOLImpersonationToolComplaint/Grievance/AppealThankedMemberWillFollow UpwithMemberQuestionAboutCOVIDScheduleApptOfferedSurveyCallOver 30MinutesRan CostShareEstimatorVerifiedInfo @Call StartTake AHealthyStepQuestionProviderSearchVisionCallWebSupportProviderSearchOfferFluShotOfferedSurveyCheckedSOBReviewedGaps inCareVerifiedInfo @Call StartDeductibleQuestionCall FromOtherInsuranceReorderID CardAddressedMemberby NameOfferedSurveyPRDIssueAddressedMemberby NameClaimsCallThankedMemberOfferFluShotBadCallCopayQuestionScheduleApptPharmacyCallSummarizedCallPatRandomlyChimes inChatSentDocumentvia SnailMailDMEQuestionGoodCallDentalCallScheduleApptSummarizedCallPriorAuthQuestionSentEmailCall fromUniversityMemberCOBCallTransferCallCall Under5 Minutes(LuckyYou!)UsedProfoundReviewedGaps inCareOfferFluShotTransferCallReviewedGaps inCareRU CallAssistanceUsed MHOLImpersonationToolComplaint/Grievance/AppealThankedMemberWillFollow UpwithMemberQuestionAboutCOVIDScheduleApptOfferedSurveyCallOver 30MinutesRan CostShareEstimatorVerifiedInfo @Call StartTake AHealthyStepQuestionProviderSearchVisionCallWebSupportProviderSearchOfferFluShotOfferedSurveyCheckedSOBReviewedGaps inCareVerifiedInfo @Call StartDeductibleQuestionCall FromOtherInsuranceReorderID CardAddressedMemberby NameOfferedSurveyPRDIssueAddressedMemberby NameClaimsCallThankedMemberOfferFluShotBadCallCopayQuestionScheduleApptPharmacyCallSummarizedCallPatRandomlyChimes inChatSentDocumentvia SnailMailDMEQuestion

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Good Call
  2. Dental Call
  3. Schedule Appt
  4. Summarized Call
  5. Prior Auth Question
  6. Sent Email
  7. Call from University Member
  8. COB Call
  9. Transfer Call
  10. Call Under 5 Minutes (Lucky You!)
  11. Used Profound
  12. Reviewed Gaps in Care
  13. Offer Flu Shot
  14. Transfer Call
  15. Reviewed Gaps in Care
  16. RU Call Assistance
  17. Used MHOL Impersonation Tool
  18. Complaint/ Grievance/ Appeal
  19. Thanked Member
  20. Will Follow Up with Member
  21. Question About COVID
  22. Schedule Appt
  23. Offered Survey
  24. Call Over 30 Minutes
  25. Ran Cost Share Estimator
  26. Verified Info @ Call Start
  27. Take A Healthy Step Question
  28. Provider Search
  29. Vision Call
  30. Web Support
  31. Provider Search
  32. Offer Flu Shot
  33. Offered Survey
  34. Checked SOB
  35. Reviewed Gaps in Care
  36. Verified Info @ Call Start
  37. Deductible Question
  38. Call From Other Insurance
  39. Reorder ID Card
  40. Addressed Member by Name
  41. Offered Survey
  42. PRD Issue
  43. Addressed Member by Name
  44. Claims Call
  45. Thanked Member
  46. Offer Flu Shot
  47. Bad Call
  48. Copay Question
  49. Schedule Appt
  50. Pharmacy Call
  51. Summarized Call
  52. Pat Randomly Chimes in Chat
  53. Sent Document via Snail Mail
  54. DME Question