Call FromOtherInsurancePharmacyCallUsedProfoundScheduleApptDMEQuestionQuestionAboutCOVIDProviderSearchBadCallTransferCallTake AHealthyStepQuestionReviewedGaps inCareClaimsCallCopayQuestionRan CostShareEstimatorCOBCallDentalCallCall fromUniversityMemberSentDocumentvia SnailMailOfferFluShotOfferedSurveyOfferFluShotSentEmailOfferFluShotPriorAuthQuestionSummarizedCallAddressedMemberby NameCall Under5 Minutes(LuckyYou!)ReorderID CardComplaint/Grievance/AppealScheduleApptScheduleApptWebSupportThankedMemberVerifiedInfo @Call StartVisionCallSummarizedCallPRDIssueCheckedSOBReviewedGaps inCareProviderSearchAddressedMemberby NameReviewedGaps inCareThankedMemberCallOver 30MinutesTransferCallVerifiedInfo @Call StartDeductibleQuestionWillFollow UpwithMemberPatRandomlyChimes inChatOfferedSurveyUsed MHOLImpersonationToolOfferedSurveyRU CallAssistanceGoodCallCall FromOtherInsurancePharmacyCallUsedProfoundScheduleApptDMEQuestionQuestionAboutCOVIDProviderSearchBadCallTransferCallTake AHealthyStepQuestionReviewedGaps inCareClaimsCallCopayQuestionRan CostShareEstimatorCOBCallDentalCallCall fromUniversityMemberSentDocumentvia SnailMailOfferFluShotOfferedSurveyOfferFluShotSentEmailOfferFluShotPriorAuthQuestionSummarizedCallAddressedMemberby NameCall Under5 Minutes(LuckyYou!)ReorderID CardComplaint/Grievance/AppealScheduleApptScheduleApptWebSupportThankedMemberVerifiedInfo @Call StartVisionCallSummarizedCallPRDIssueCheckedSOBReviewedGaps inCareProviderSearchAddressedMemberby NameReviewedGaps inCareThankedMemberCallOver 30MinutesTransferCallVerifiedInfo @Call StartDeductibleQuestionWillFollow UpwithMemberPatRandomlyChimes inChatOfferedSurveyUsed MHOLImpersonationToolOfferedSurveyRU CallAssistanceGoodCall

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call From Other Insurance
  2. Pharmacy Call
  3. Used Profound
  4. Schedule Appt
  5. DME Question
  6. Question About COVID
  7. Provider Search
  8. Bad Call
  9. Transfer Call
  10. Take A Healthy Step Question
  11. Reviewed Gaps in Care
  12. Claims Call
  13. Copay Question
  14. Ran Cost Share Estimator
  15. COB Call
  16. Dental Call
  17. Call from University Member
  18. Sent Document via Snail Mail
  19. Offer Flu Shot
  20. Offered Survey
  21. Offer Flu Shot
  22. Sent Email
  23. Offer Flu Shot
  24. Prior Auth Question
  25. Summarized Call
  26. Addressed Member by Name
  27. Call Under 5 Minutes (Lucky You!)
  28. Reorder ID Card
  29. Complaint/ Grievance/ Appeal
  30. Schedule Appt
  31. Schedule Appt
  32. Web Support
  33. Thanked Member
  34. Verified Info @ Call Start
  35. Vision Call
  36. Summarized Call
  37. PRD Issue
  38. Checked SOB
  39. Reviewed Gaps in Care
  40. Provider Search
  41. Addressed Member by Name
  42. Reviewed Gaps in Care
  43. Thanked Member
  44. Call Over 30 Minutes
  45. Transfer Call
  46. Verified Info @ Call Start
  47. Deductible Question
  48. Will Follow Up with Member
  49. Pat Randomly Chimes in Chat
  50. Offered Survey
  51. Used MHOL Impersonation Tool
  52. Offered Survey
  53. RU Call Assistance
  54. Good Call