ScheduleApptReorderID CardPatRandomlyChimes inChatGoodCallDMEQuestionReviewedGaps inCareScheduleApptSummarizedCallSummarizedCallProviderSearchVisionCallDeductibleQuestionThankedMemberCopayQuestionReviewedGaps inCareCall fromUniversityMemberOfferedSurveyOfferFluShotOfferedSurveyOfferedSurveyOfferFluShotVerifiedInfo @Call StartCheckedSOBAddressedMemberby NameOfferFluShotAddressedMemberby NamePRDIssueDentalCallBadCallScheduleApptTransferCallPharmacyCallUsedProfoundTake AHealthyStepQuestionSentEmailWebSupportTransferCallWillFollow UpwithMemberVerifiedInfo @Call StartThankedMemberComplaint/Grievance/AppealCall FromOtherInsuranceRU CallAssistanceCallOver 30MinutesCOBCallRan CostShareEstimatorQuestionAboutCOVIDUsed MHOLImpersonationToolClaimsCallSentDocumentvia SnailMailPriorAuthQuestionCall Under5 Minutes(LuckyYou!)ProviderSearchReviewedGaps inCareScheduleApptReorderID CardPatRandomlyChimes inChatGoodCallDMEQuestionReviewedGaps inCareScheduleApptSummarizedCallSummarizedCallProviderSearchVisionCallDeductibleQuestionThankedMemberCopayQuestionReviewedGaps inCareCall fromUniversityMemberOfferedSurveyOfferFluShotOfferedSurveyOfferedSurveyOfferFluShotVerifiedInfo @Call StartCheckedSOBAddressedMemberby NameOfferFluShotAddressedMemberby NamePRDIssueDentalCallBadCallScheduleApptTransferCallPharmacyCallUsedProfoundTake AHealthyStepQuestionSentEmailWebSupportTransferCallWillFollow UpwithMemberVerifiedInfo @Call StartThankedMemberComplaint/Grievance/AppealCall FromOtherInsuranceRU CallAssistanceCallOver 30MinutesCOBCallRan CostShareEstimatorQuestionAboutCOVIDUsed MHOLImpersonationToolClaimsCallSentDocumentvia SnailMailPriorAuthQuestionCall Under5 Minutes(LuckyYou!)ProviderSearchReviewedGaps inCare

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule Appt
  2. Reorder ID Card
  3. Pat Randomly Chimes in Chat
  4. Good Call
  5. DME Question
  6. Reviewed Gaps in Care
  7. Schedule Appt
  8. Summarized Call
  9. Summarized Call
  10. Provider Search
  11. Vision Call
  12. Deductible Question
  13. Thanked Member
  14. Copay Question
  15. Reviewed Gaps in Care
  16. Call from University Member
  17. Offered Survey
  18. Offer Flu Shot
  19. Offered Survey
  20. Offered Survey
  21. Offer Flu Shot
  22. Verified Info @ Call Start
  23. Checked SOB
  24. Addressed Member by Name
  25. Offer Flu Shot
  26. Addressed Member by Name
  27. PRD Issue
  28. Dental Call
  29. Bad Call
  30. Schedule Appt
  31. Transfer Call
  32. Pharmacy Call
  33. Used Profound
  34. Take A Healthy Step Question
  35. Sent Email
  36. Web Support
  37. Transfer Call
  38. Will Follow Up with Member
  39. Verified Info @ Call Start
  40. Thanked Member
  41. Complaint/ Grievance/ Appeal
  42. Call From Other Insurance
  43. RU Call Assistance
  44. Call Over 30 Minutes
  45. COB Call
  46. Ran Cost Share Estimator
  47. Question About COVID
  48. Used MHOL Impersonation Tool
  49. Claims Call
  50. Sent Document via Snail Mail
  51. Prior Auth Question
  52. Call Under 5 Minutes (Lucky You!)
  53. Provider Search
  54. Reviewed Gaps in Care