SummarizedCallSentEmailOfferedSurveyQuestionAboutCOVIDReviewedGaps inCareOfferFluShotScheduleApptProviderSearchCOBCallOfferedSurveyVerifiedInfo @Call StartWebSupportGoodCallThankedMemberUsedProfoundReorderID CardPRDIssueCopayQuestionWillFollow UpwithMemberDeductibleQuestionOfferFluShotVisionCallProviderSearchPharmacyCallAddressedMemberby NameScheduleApptComplaint/Grievance/AppealCall Under5 Minutes(LuckyYou!)Used MHOLImpersonationToolClaimsCallRU CallAssistanceScheduleApptCall fromUniversityMemberDentalCallTake AHealthyStepQuestionThankedMemberPriorAuthQuestionBadCallRan CostShareEstimatorSentDocumentvia SnailMailTransferCallPatRandomlyChimes inChatOfferedSurveyTransferCallReviewedGaps inCareDMEQuestionCallOver 30MinutesVerifiedInfo @Call StartCall FromOtherInsuranceReviewedGaps inCareAddressedMemberby NameSummarizedCallCheckedSOBOfferFluShotSummarizedCallSentEmailOfferedSurveyQuestionAboutCOVIDReviewedGaps inCareOfferFluShotScheduleApptProviderSearchCOBCallOfferedSurveyVerifiedInfo @Call StartWebSupportGoodCallThankedMemberUsedProfoundReorderID CardPRDIssueCopayQuestionWillFollow UpwithMemberDeductibleQuestionOfferFluShotVisionCallProviderSearchPharmacyCallAddressedMemberby NameScheduleApptComplaint/Grievance/AppealCall Under5 Minutes(LuckyYou!)Used MHOLImpersonationToolClaimsCallRU CallAssistanceScheduleApptCall fromUniversityMemberDentalCallTake AHealthyStepQuestionThankedMemberPriorAuthQuestionBadCallRan CostShareEstimatorSentDocumentvia SnailMailTransferCallPatRandomlyChimes inChatOfferedSurveyTransferCallReviewedGaps inCareDMEQuestionCallOver 30MinutesVerifiedInfo @Call StartCall FromOtherInsuranceReviewedGaps inCareAddressedMemberby NameSummarizedCallCheckedSOBOfferFluShot

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Summarized Call
  2. Sent Email
  3. Offered Survey
  4. Question About COVID
  5. Reviewed Gaps in Care
  6. Offer Flu Shot
  7. Schedule Appt
  8. Provider Search
  9. COB Call
  10. Offered Survey
  11. Verified Info @ Call Start
  12. Web Support
  13. Good Call
  14. Thanked Member
  15. Used Profound
  16. Reorder ID Card
  17. PRD Issue
  18. Copay Question
  19. Will Follow Up with Member
  20. Deductible Question
  21. Offer Flu Shot
  22. Vision Call
  23. Provider Search
  24. Pharmacy Call
  25. Addressed Member by Name
  26. Schedule Appt
  27. Complaint/ Grievance/ Appeal
  28. Call Under 5 Minutes (Lucky You!)
  29. Used MHOL Impersonation Tool
  30. Claims Call
  31. RU Call Assistance
  32. Schedule Appt
  33. Call from University Member
  34. Dental Call
  35. Take A Healthy Step Question
  36. Thanked Member
  37. Prior Auth Question
  38. Bad Call
  39. Ran Cost Share Estimator
  40. Sent Document via Snail Mail
  41. Transfer Call
  42. Pat Randomly Chimes in Chat
  43. Offered Survey
  44. Transfer Call
  45. Reviewed Gaps in Care
  46. DME Question
  47. Call Over 30 Minutes
  48. Verified Info @ Call Start
  49. Call From Other Insurance
  50. Reviewed Gaps in Care
  51. Addressed Member by Name
  52. Summarized Call
  53. Checked SOB
  54. Offer Flu Shot