OfferedSurveyRU CallAssistancePatRandomlyChimes inChatReorderID CardVerifiedInfo @Call StartThankedMemberAddressedMemberby NameScheduleApptCall FromOtherInsuranceTake AHealthyStepQuestionSummarizedCallWebSupportReviewedGaps inCareBadCallProviderSearchReviewedGaps inCareUsedProfoundClaimsCallDMEQuestionVisionCallDeductibleQuestionCall Under5 Minutes(LuckyYou!)Used MHOLImpersonationToolProviderSearchWillFollow UpwithMemberPRDIssueScheduleApptCall fromUniversityMemberPharmacyCallCOBCallOfferFluShotDentalCallThankedMemberCheckedSOBQuestionAboutCOVIDTransferCallSummarizedCallAddressedMemberby NameOfferFluShotCopayQuestionComplaint/Grievance/AppealSentEmailTransferCallOfferFluShotOfferedSurveyScheduleApptRan CostShareEstimatorPriorAuthQuestionGoodCallOfferedSurveyVerifiedInfo @Call StartSentDocumentvia SnailMailReviewedGaps inCareCallOver 30MinutesOfferedSurveyRU CallAssistancePatRandomlyChimes inChatReorderID CardVerifiedInfo @Call StartThankedMemberAddressedMemberby NameScheduleApptCall FromOtherInsuranceTake AHealthyStepQuestionSummarizedCallWebSupportReviewedGaps inCareBadCallProviderSearchReviewedGaps inCareUsedProfoundClaimsCallDMEQuestionVisionCallDeductibleQuestionCall Under5 Minutes(LuckyYou!)Used MHOLImpersonationToolProviderSearchWillFollow UpwithMemberPRDIssueScheduleApptCall fromUniversityMemberPharmacyCallCOBCallOfferFluShotDentalCallThankedMemberCheckedSOBQuestionAboutCOVIDTransferCallSummarizedCallAddressedMemberby NameOfferFluShotCopayQuestionComplaint/Grievance/AppealSentEmailTransferCallOfferFluShotOfferedSurveyScheduleApptRan CostShareEstimatorPriorAuthQuestionGoodCallOfferedSurveyVerifiedInfo @Call StartSentDocumentvia SnailMailReviewedGaps inCareCallOver 30Minutes

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered Survey
  2. RU Call Assistance
  3. Pat Randomly Chimes in Chat
  4. Reorder ID Card
  5. Verified Info @ Call Start
  6. Thanked Member
  7. Addressed Member by Name
  8. Schedule Appt
  9. Call From Other Insurance
  10. Take A Healthy Step Question
  11. Summarized Call
  12. Web Support
  13. Reviewed Gaps in Care
  14. Bad Call
  15. Provider Search
  16. Reviewed Gaps in Care
  17. Used Profound
  18. Claims Call
  19. DME Question
  20. Vision Call
  21. Deductible Question
  22. Call Under 5 Minutes (Lucky You!)
  23. Used MHOL Impersonation Tool
  24. Provider Search
  25. Will Follow Up with Member
  26. PRD Issue
  27. Schedule Appt
  28. Call from University Member
  29. Pharmacy Call
  30. COB Call
  31. Offer Flu Shot
  32. Dental Call
  33. Thanked Member
  34. Checked SOB
  35. Question About COVID
  36. Transfer Call
  37. Summarized Call
  38. Addressed Member by Name
  39. Offer Flu Shot
  40. Copay Question
  41. Complaint/ Grievance/ Appeal
  42. Sent Email
  43. Transfer Call
  44. Offer Flu Shot
  45. Offered Survey
  46. Schedule Appt
  47. Ran Cost Share Estimator
  48. Prior Auth Question
  49. Good Call
  50. Offered Survey
  51. Verified Info @ Call Start
  52. Sent Document via Snail Mail
  53. Reviewed Gaps in Care
  54. Call Over 30 Minutes