SummarizedCallRan CostShareEstimatorPatRandomlyChimes inChatDMEQuestionCallOver 30MinutesDentalCallBadCallCheckedSOBComplaint/Grievance/AppealAddressedMemberby NamePharmacyCallOfferedSurveyCall Under5 Minutes(LuckyYou!)ReviewedGaps inCareWebSupportOfferFluShotOfferFluShotTake AHealthyStepQuestionCOBCallRU CallAssistanceVerifiedInfo @Call StartThankedMemberDeductibleQuestionThankedMemberWillFollow UpwithMemberOfferFluShotVisionCallReviewedGaps inCarePRDIssueOfferedSurveySentEmailProviderSearchPriorAuthQuestionReorderID CardVerifiedInfo @Call StartSentDocumentvia SnailMailCopayQuestionUsed MHOLImpersonationToolScheduleApptAddressedMemberby NameSummarizedCallGoodCallCall fromUniversityMemberReviewedGaps inCareCall FromOtherInsuranceQuestionAboutCOVIDOfferedSurveyScheduleApptScheduleApptProviderSearchClaimsCallUsedProfoundTransferCallTransferCallSummarizedCallRan CostShareEstimatorPatRandomlyChimes inChatDMEQuestionCallOver 30MinutesDentalCallBadCallCheckedSOBComplaint/Grievance/AppealAddressedMemberby NamePharmacyCallOfferedSurveyCall Under5 Minutes(LuckyYou!)ReviewedGaps inCareWebSupportOfferFluShotOfferFluShotTake AHealthyStepQuestionCOBCallRU CallAssistanceVerifiedInfo @Call StartThankedMemberDeductibleQuestionThankedMemberWillFollow UpwithMemberOfferFluShotVisionCallReviewedGaps inCarePRDIssueOfferedSurveySentEmailProviderSearchPriorAuthQuestionReorderID CardVerifiedInfo @Call StartSentDocumentvia SnailMailCopayQuestionUsed MHOLImpersonationToolScheduleApptAddressedMemberby NameSummarizedCallGoodCallCall fromUniversityMemberReviewedGaps inCareCall FromOtherInsuranceQuestionAboutCOVIDOfferedSurveyScheduleApptScheduleApptProviderSearchClaimsCallUsedProfoundTransferCallTransferCall

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Summarized Call
  2. Ran Cost Share Estimator
  3. Pat Randomly Chimes in Chat
  4. DME Question
  5. Call Over 30 Minutes
  6. Dental Call
  7. Bad Call
  8. Checked SOB
  9. Complaint/ Grievance/ Appeal
  10. Addressed Member by Name
  11. Pharmacy Call
  12. Offered Survey
  13. Call Under 5 Minutes (Lucky You!)
  14. Reviewed Gaps in Care
  15. Web Support
  16. Offer Flu Shot
  17. Offer Flu Shot
  18. Take A Healthy Step Question
  19. COB Call
  20. RU Call Assistance
  21. Verified Info @ Call Start
  22. Thanked Member
  23. Deductible Question
  24. Thanked Member
  25. Will Follow Up with Member
  26. Offer Flu Shot
  27. Vision Call
  28. Reviewed Gaps in Care
  29. PRD Issue
  30. Offered Survey
  31. Sent Email
  32. Provider Search
  33. Prior Auth Question
  34. Reorder ID Card
  35. Verified Info @ Call Start
  36. Sent Document via Snail Mail
  37. Copay Question
  38. Used MHOL Impersonation Tool
  39. Schedule Appt
  40. Addressed Member by Name
  41. Summarized Call
  42. Good Call
  43. Call from University Member
  44. Reviewed Gaps in Care
  45. Call From Other Insurance
  46. Question About COVID
  47. Offered Survey
  48. Schedule Appt
  49. Schedule Appt
  50. Provider Search
  51. Claims Call
  52. Used Profound
  53. Transfer Call
  54. Transfer Call