OfferFluShotReviewedGaps inCareRan CostShareEstimatorThankedMemberUsed MHOLImpersonationToolSummarizedCallQuestionAboutCOVIDOfferedSurveyTake AHealthyStepQuestionScheduleApptCopayQuestionDMEQuestionAddressedMemberby NamePriorAuthQuestionPharmacyCallSentDocumentvia SnailMailReviewedGaps inCareReorderID CardCall fromUniversityMemberSentEmailCOBCallBadCallSummarizedCallDentalCallScheduleApptAddressedMemberby NameTransferCallCallOver 30MinutesOfferFluShotProviderSearchCall FromOtherInsuranceTransferCallOfferedSurveyVerifiedInfo @Call StartOfferFluShotProviderSearchThankedMemberRU CallAssistanceOfferedSurveyScheduleApptPRDIssueCheckedSOBClaimsCallReviewedGaps inCarePatRandomlyChimes inChatWebSupportComplaint/Grievance/AppealCall Under5 Minutes(LuckyYou!)VisionCallUsedProfoundVerifiedInfo @Call StartWillFollow UpwithMemberDeductibleQuestionGoodCallOfferFluShotReviewedGaps inCareRan CostShareEstimatorThankedMemberUsed MHOLImpersonationToolSummarizedCallQuestionAboutCOVIDOfferedSurveyTake AHealthyStepQuestionScheduleApptCopayQuestionDMEQuestionAddressedMemberby NamePriorAuthQuestionPharmacyCallSentDocumentvia SnailMailReviewedGaps inCareReorderID CardCall fromUniversityMemberSentEmailCOBCallBadCallSummarizedCallDentalCallScheduleApptAddressedMemberby NameTransferCallCallOver 30MinutesOfferFluShotProviderSearchCall FromOtherInsuranceTransferCallOfferedSurveyVerifiedInfo @Call StartOfferFluShotProviderSearchThankedMemberRU CallAssistanceOfferedSurveyScheduleApptPRDIssueCheckedSOBClaimsCallReviewedGaps inCarePatRandomlyChimes inChatWebSupportComplaint/Grievance/AppealCall Under5 Minutes(LuckyYou!)VisionCallUsedProfoundVerifiedInfo @Call StartWillFollow UpwithMemberDeductibleQuestionGoodCall

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer Flu Shot
  2. Reviewed Gaps in Care
  3. Ran Cost Share Estimator
  4. Thanked Member
  5. Used MHOL Impersonation Tool
  6. Summarized Call
  7. Question About COVID
  8. Offered Survey
  9. Take A Healthy Step Question
  10. Schedule Appt
  11. Copay Question
  12. DME Question
  13. Addressed Member by Name
  14. Prior Auth Question
  15. Pharmacy Call
  16. Sent Document via Snail Mail
  17. Reviewed Gaps in Care
  18. Reorder ID Card
  19. Call from University Member
  20. Sent Email
  21. COB Call
  22. Bad Call
  23. Summarized Call
  24. Dental Call
  25. Schedule Appt
  26. Addressed Member by Name
  27. Transfer Call
  28. Call Over 30 Minutes
  29. Offer Flu Shot
  30. Provider Search
  31. Call From Other Insurance
  32. Transfer Call
  33. Offered Survey
  34. Verified Info @ Call Start
  35. Offer Flu Shot
  36. Provider Search
  37. Thanked Member
  38. RU Call Assistance
  39. Offered Survey
  40. Schedule Appt
  41. PRD Issue
  42. Checked SOB
  43. Claims Call
  44. Reviewed Gaps in Care
  45. Pat Randomly Chimes in Chat
  46. Web Support
  47. Complaint/ Grievance/ Appeal
  48. Call Under 5 Minutes (Lucky You!)
  49. Vision Call
  50. Used Profound
  51. Verified Info @ Call Start
  52. Will Follow Up with Member
  53. Deductible Question
  54. Good Call