CopayQuestionPatRandomlyChimes inChatOfferedSurveyPriorAuthQuestionReviewedGaps inCareCall FromOtherInsuranceReviewedGaps inCareProviderSearchAddressedMemberby NameSentEmailGoodCallDMEQuestionPharmacyCallRan CostShareEstimatorUsed MHOLImpersonationToolTake AHealthyStepQuestionOfferedSurveyUsedProfoundCheckedSOBVerifiedInfo @Call StartDentalCallScheduleApptOfferedSurveyProviderSearchPRDIssueOfferFluShotTransferCallThankedMemberOfferFluShotVerifiedInfo @Call StartScheduleApptWebSupportDeductibleQuestionThankedMemberQuestionAboutCOVIDReorderID CardCOBCallOfferFluShotBadCallSentDocumentvia SnailMailCallOver 30MinutesAddressedMemberby NameSummarizedCallClaimsCallRU CallAssistanceScheduleApptCall Under5 Minutes(LuckyYou!)VisionCallCall fromUniversityMemberReviewedGaps inCareComplaint/Grievance/AppealTransferCallWillFollow UpwithMemberSummarizedCallCopayQuestionPatRandomlyChimes inChatOfferedSurveyPriorAuthQuestionReviewedGaps inCareCall FromOtherInsuranceReviewedGaps inCareProviderSearchAddressedMemberby NameSentEmailGoodCallDMEQuestionPharmacyCallRan CostShareEstimatorUsed MHOLImpersonationToolTake AHealthyStepQuestionOfferedSurveyUsedProfoundCheckedSOBVerifiedInfo @Call StartDentalCallScheduleApptOfferedSurveyProviderSearchPRDIssueOfferFluShotTransferCallThankedMemberOfferFluShotVerifiedInfo @Call StartScheduleApptWebSupportDeductibleQuestionThankedMemberQuestionAboutCOVIDReorderID CardCOBCallOfferFluShotBadCallSentDocumentvia SnailMailCallOver 30MinutesAddressedMemberby NameSummarizedCallClaimsCallRU CallAssistanceScheduleApptCall Under5 Minutes(LuckyYou!)VisionCallCall fromUniversityMemberReviewedGaps inCareComplaint/Grievance/AppealTransferCallWillFollow UpwithMemberSummarizedCall

New Hire Concierge Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Copay Question
  2. Pat Randomly Chimes in Chat
  3. Offered Survey
  4. Prior Auth Question
  5. Reviewed Gaps in Care
  6. Call From Other Insurance
  7. Reviewed Gaps in Care
  8. Provider Search
  9. Addressed Member by Name
  10. Sent Email
  11. Good Call
  12. DME Question
  13. Pharmacy Call
  14. Ran Cost Share Estimator
  15. Used MHOL Impersonation Tool
  16. Take A Healthy Step Question
  17. Offered Survey
  18. Used Profound
  19. Checked SOB
  20. Verified Info @ Call Start
  21. Dental Call
  22. Schedule Appt
  23. Offered Survey
  24. Provider Search
  25. PRD Issue
  26. Offer Flu Shot
  27. Transfer Call
  28. Thanked Member
  29. Offer Flu Shot
  30. Verified Info @ Call Start
  31. Schedule Appt
  32. Web Support
  33. Deductible Question
  34. Thanked Member
  35. Question About COVID
  36. Reorder ID Card
  37. COB Call
  38. Offer Flu Shot
  39. Bad Call
  40. Sent Document via Snail Mail
  41. Call Over 30 Minutes
  42. Addressed Member by Name
  43. Summarized Call
  44. Claims Call
  45. RU Call Assistance
  46. Schedule Appt
  47. Call Under 5 Minutes (Lucky You!)
  48. Vision Call
  49. Call from University Member
  50. Reviewed Gaps in Care
  51. Complaint/ Grievance/ Appeal
  52. Transfer Call
  53. Will Follow Up with Member
  54. Summarized Call