This bingo card has a free space and 54 words: Addressed Member by Name, Addressed Member by Name, Bad Call, Call From Other Insurance, Call from University Member, Call Over 30 Minutes, Call Under 5 Minutes (Lucky You!), Checked SOB, Claims Call, COB Call, Complaint/ Grievance/ Appeal, Copay Question, Deductible Question, Dental Call, DME Question, Good Call, Offer Flu Shot, Offer Flu Shot, Offer Flu Shot, Offered Survey, Offered Survey, Offered Survey, Pat Randomly Chimes in Chat, Pharmacy Call, PRD Issue, Prior Auth Question, Provider Search, Provider Search, Question About COVID, Ran Cost Share Estimator, Reorder ID Card, Reviewed Gaps in Care, Reviewed Gaps in Care, Reviewed Gaps in Care, RU Call Assistance, Schedule Appt, Schedule Appt, Schedule Appt, Sent Document via Snail Mail, Sent Email, Summarized Call, Summarized Call, Take A Healthy Step Question, Thanked Member, Thanked Member, Transfer Call, Transfer Call, Used MHOL Impersonation Tool, Used Profound, Verified Info @ Call Start, Verified Info @ Call Start, Vision Call, Web Support and Will Follow Up with Member.
⚠ This card has duplicate items: Addressed Member by Name (2), Offer Flu Shot (3), Offered Survey (3), Provider Search (2), Reviewed Gaps in Care (3), Schedule Appt (3), Summarized Call (2), Thanked Member (2), Transfer Call (2), Verified Info @ Call Start (2)
Call Shadowing Bingo | Customer Service Appreciation Week Bingo | DigEx Bingo- inbound calls only | Team Lead Bingo | QTC Bingo
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