Did a salestax returnAT thecounterSomeonetalks abouttheir kid(s)or siblingsAll GreenstatsduringhuddleMailed outdocumentsto callerCallerhas POAon fileLittercallAssistssomeoneat thecounterPTCcallCaller askquestiononly IRS cananswerCannot talkto callerwithout aPOACaller statesthey neverreceived aletterGot a faxaddressedto youWhere'smyrefundSomeonementionstheweatherReferredcaller tocompleteForm 21Caller is incollections(Lien stat8)Transferreda call tocollectionsCallerneeds theirState IDnumberI need apaymentplanCaller hasa POA onfileWasteCallTOPSlettercallProcesslottery for$1,000 ormoreCaller askedto speak witha supervisorDid a salestax returnAT thecounterSomeonetalks abouttheir kid(s)or siblingsAll GreenstatsduringhuddleMailed outdocumentsto callerCallerhas POAon fileLittercallAssistssomeoneat thecounterPTCcallCaller askquestiononly IRS cananswerCannot talkto callerwithout aPOACaller statesthey neverreceived aletterGot a faxaddressedto youWhere'smyrefundSomeonementionstheweatherReferredcaller tocompleteForm 21Caller is incollections(Lien stat8)Transferreda call tocollectionsCallerneeds theirState IDnumberI need apaymentplanCaller hasa POA onfileWasteCallTOPSlettercallProcesslottery for$1,000 ormoreCaller askedto speak witha supervisor

Life of a TPA Agent - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did a sales tax return AT the counter
  2. Someone talks about their kid(s) or siblings
  3. All Green stats during huddle
  4. Mailed out documents to caller
  5. Caller has POA on file
  6. Litter call
  7. Assists someone at the counter
  8. PTC call
  9. Caller ask question only IRS can answer
  10. Cannot talk to caller without a POA
  11. Caller states they never received a letter
  12. Got a fax addressed to you
  13. Where's my refund
  14. Someone mentions the weather
  15. Referred caller to complete Form 21
  16. Caller is in collections (Lien stat 8)
  17. Transferred a call to collections
  18. Caller needs their State ID number
  19. I need a payment plan
  20. Caller has a POA on file
  21. Waste Call
  22. TOPS letter call
  23. Process lottery for $1,000 or more
  24. Caller asked to speak with a supervisor