Callerneeds theirState IDnumberTOPSlettercallSomeonetalks abouttheir kid(s)or siblingsTransferreda call tocollectionsPTCcallCaller askquestiononly IRS cananswerDid a salestax returnAT thecounterProcesslottery for$1,000 ormoreCaller askedto speak witha supervisorAll GreenstatsduringhuddleReferredcaller tocompleteForm 21Where'smyrefundCallerhas POAon fileI need apaymentplanGot a faxaddressedto youCannot talkto callerwithout aPOACaller hasa POA onfileSomeonementionstheweatherCaller statesthey neverreceived aletterWasteCallLittercallMailed outdocumentsto callerCaller is incollections(Lien stat8)Assistssomeoneat thecounterCallerneeds theirState IDnumberTOPSlettercallSomeonetalks abouttheir kid(s)or siblingsTransferreda call tocollectionsPTCcallCaller askquestiononly IRS cananswerDid a salestax returnAT thecounterProcesslottery for$1,000 ormoreCaller askedto speak witha supervisorAll GreenstatsduringhuddleReferredcaller tocompleteForm 21Where'smyrefundCallerhas POAon fileI need apaymentplanGot a faxaddressedto youCannot talkto callerwithout aPOACaller hasa POA onfileSomeonementionstheweatherCaller statesthey neverreceived aletterWasteCallLittercallMailed outdocumentsto callerCaller is incollections(Lien stat8)Assistssomeoneat thecounter

Life of a TPA Agent - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller needs their State ID number
  2. TOPS letter call
  3. Someone talks about their kid(s) or siblings
  4. Transferred a call to collections
  5. PTC call
  6. Caller ask question only IRS can answer
  7. Did a sales tax return AT the counter
  8. Process lottery for $1,000 or more
  9. Caller asked to speak with a supervisor
  10. All Green stats during huddle
  11. Referred caller to complete Form 21
  12. Where's my refund
  13. Caller has POA on file
  14. I need a payment plan
  15. Got a fax addressed to you
  16. Cannot talk to caller without a POA
  17. Caller has a POA on file
  18. Someone mentions the weather
  19. Caller states they never received a letter
  20. Waste Call
  21. Litter call
  22. Mailed out documents to caller
  23. Caller is in collections (Lien stat 8)
  24. Assists someone at the counter