Caller askedto speak witha supervisorGot a faxaddressedto youMailed outdocumentsto callerSomeonetalks abouttheir kid(s)or siblingsCaller statesthey neverreceived aletterDid a salestax returnAT thecounterReferredcaller tocompleteForm 21LittercallAll GreenstatsduringhuddleProcesslottery for$1,000 ormoreCallerneeds theirState IDnumberTransferreda call tocollectionsTOPSlettercallCannot talkto callerwithout aPOACaller is incollections(Lien stat8)Assistssomeoneat thecounterSomeonementionstheweatherPTCcallI need apaymentplanCaller askquestiononly IRS cananswerCaller hasa POA onfileCallerhas POAon fileWhere'smyrefundWasteCallCaller askedto speak witha supervisorGot a faxaddressedto youMailed outdocumentsto callerSomeonetalks abouttheir kid(s)or siblingsCaller statesthey neverreceived aletterDid a salestax returnAT thecounterReferredcaller tocompleteForm 21LittercallAll GreenstatsduringhuddleProcesslottery for$1,000 ormoreCallerneeds theirState IDnumberTransferreda call tocollectionsTOPSlettercallCannot talkto callerwithout aPOACaller is incollections(Lien stat8)Assistssomeoneat thecounterSomeonementionstheweatherPTCcallI need apaymentplanCaller askquestiononly IRS cananswerCaller hasa POA onfileCallerhas POAon fileWhere'smyrefundWasteCall

Life of a TPA Agent - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller asked to speak with a supervisor
  2. Got a fax addressed to you
  3. Mailed out documents to caller
  4. Someone talks about their kid(s) or siblings
  5. Caller states they never received a letter
  6. Did a sales tax return AT the counter
  7. Referred caller to complete Form 21
  8. Litter call
  9. All Green stats during huddle
  10. Process lottery for $1,000 or more
  11. Caller needs their State ID number
  12. Transferred a call to collections
  13. TOPS letter call
  14. Cannot talk to caller without a POA
  15. Caller is in collections (Lien stat 8)
  16. Assists someone at the counter
  17. Someone mentions the weather
  18. PTC call
  19. I need a payment plan
  20. Caller ask question only IRS can answer
  21. Caller has a POA on file
  22. Caller has POA on file
  23. Where's my refund
  24. Waste Call