Mailed outdocumentsto callerI need apaymentplanReferredcaller tocompleteForm 21Cannot talkto callerwithout aPOAProcesslottery for$1,000 ormoreCaller askedto speak witha supervisorDid a salestax returnAT thecounterTOPSlettercallCaller askquestiononly IRS cananswerSomeonetalks abouttheir kid(s)or siblingsWhere'smyrefundWasteCallLittercallCaller statesthey neverreceived aletterGot a faxaddressedto youCaller hasa POA onfilePTCcallCallerhas POAon fileSomeonementionstheweatherTransferreda call tocollectionsCaller is incollections(Lien stat8)All GreenstatsduringhuddleCallerneeds theirState IDnumberAssistssomeoneat thecounterMailed outdocumentsto callerI need apaymentplanReferredcaller tocompleteForm 21Cannot talkto callerwithout aPOAProcesslottery for$1,000 ormoreCaller askedto speak witha supervisorDid a salestax returnAT thecounterTOPSlettercallCaller askquestiononly IRS cananswerSomeonetalks abouttheir kid(s)or siblingsWhere'smyrefundWasteCallLittercallCaller statesthey neverreceived aletterGot a faxaddressedto youCaller hasa POA onfilePTCcallCallerhas POAon fileSomeonementionstheweatherTransferreda call tocollectionsCaller is incollections(Lien stat8)All GreenstatsduringhuddleCallerneeds theirState IDnumberAssistssomeoneat thecounter

Life of a TPA Agent - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mailed out documents to caller
  2. I need a payment plan
  3. Referred caller to complete Form 21
  4. Cannot talk to caller without a POA
  5. Process lottery for $1,000 or more
  6. Caller asked to speak with a supervisor
  7. Did a sales tax return AT the counter
  8. TOPS letter call
  9. Caller ask question only IRS can answer
  10. Someone talks about their kid(s) or siblings
  11. Where's my refund
  12. Waste Call
  13. Litter call
  14. Caller states they never received a letter
  15. Got a fax addressed to you
  16. Caller has a POA on file
  17. PTC call
  18. Caller has POA on file
  19. Someone mentions the weather
  20. Transferred a call to collections
  21. Caller is in collections (Lien stat 8)
  22. All Green stats during huddle
  23. Caller needs their State ID number
  24. Assists someone at the counter