Cannot talkto callerwithout aPOATransferreda call tocollectionsCaller askquestiononly IRS cananswerCaller askedto speak witha supervisorMailed outdocumentsto callerSomeonementionstheweatherProcesslottery for$1,000 ormoreCaller is incollections(Lien stat8)WasteCallAll GreenstatsduringhuddleTOPSlettercallGot a faxaddressedto youAssistssomeoneat thecounterDid a salestax returnAT thecounterCallerneeds theirState IDnumberCaller statesthey neverreceived aletterCallerhas POAon fileReferredcaller tocompleteForm 21I need apaymentplanSomeonetalks abouttheir kid(s)or siblingsWhere'smyrefundPTCcallCaller hasa POA onfileLittercallCannot talkto callerwithout aPOATransferreda call tocollectionsCaller askquestiononly IRS cananswerCaller askedto speak witha supervisorMailed outdocumentsto callerSomeonementionstheweatherProcesslottery for$1,000 ormoreCaller is incollections(Lien stat8)WasteCallAll GreenstatsduringhuddleTOPSlettercallGot a faxaddressedto youAssistssomeoneat thecounterDid a salestax returnAT thecounterCallerneeds theirState IDnumberCaller statesthey neverreceived aletterCallerhas POAon fileReferredcaller tocompleteForm 21I need apaymentplanSomeonetalks abouttheir kid(s)or siblingsWhere'smyrefundPTCcallCaller hasa POA onfileLittercall

Life of a TPA Agent - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cannot talk to caller without a POA
  2. Transferred a call to collections
  3. Caller ask question only IRS can answer
  4. Caller asked to speak with a supervisor
  5. Mailed out documents to caller
  6. Someone mentions the weather
  7. Process lottery for $1,000 or more
  8. Caller is in collections (Lien stat 8)
  9. Waste Call
  10. All Green stats during huddle
  11. TOPS letter call
  12. Got a fax addressed to you
  13. Assists someone at the counter
  14. Did a sales tax return AT the counter
  15. Caller needs their State ID number
  16. Caller states they never received a letter
  17. Caller has POA on file
  18. Referred caller to complete Form 21
  19. I need a payment plan
  20. Someone talks about their kid(s) or siblings
  21. Where's my refund
  22. PTC call
  23. Caller has a POA on file
  24. Litter call