Got a faxaddressedto youAll GreenstatsduringhuddleCannot talkto callerwithout aPOALittercallCaller hasa POA onfileTransferreda call tocollectionsProcesslottery for$1,000 ormoreDid a salestax returnAT thecounterCallerhas POAon fileCallerneeds theirState IDnumberCaller askedto speak witha supervisorCaller is incollections(Lien stat8)Assistssomeoneat thecounterPTCcallTOPSlettercallWasteCallI need apaymentplanCaller askquestiononly IRS cananswerMailed outdocumentsto callerWhere'smyrefundSomeonetalks abouttheir kid(s)or siblingsSomeonementionstheweatherReferredcaller tocompleteForm 21Caller statesthey neverreceived aletterGot a faxaddressedto youAll GreenstatsduringhuddleCannot talkto callerwithout aPOALittercallCaller hasa POA onfileTransferreda call tocollectionsProcesslottery for$1,000 ormoreDid a salestax returnAT thecounterCallerhas POAon fileCallerneeds theirState IDnumberCaller askedto speak witha supervisorCaller is incollections(Lien stat8)Assistssomeoneat thecounterPTCcallTOPSlettercallWasteCallI need apaymentplanCaller askquestiononly IRS cananswerMailed outdocumentsto callerWhere'smyrefundSomeonetalks abouttheir kid(s)or siblingsSomeonementionstheweatherReferredcaller tocompleteForm 21Caller statesthey neverreceived aletter

Life of a TPA Agent - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got a fax addressed to you
  2. All Green stats during huddle
  3. Cannot talk to caller without a POA
  4. Litter call
  5. Caller has a POA on file
  6. Transferred a call to collections
  7. Process lottery for $1,000 or more
  8. Did a sales tax return AT the counter
  9. Caller has POA on file
  10. Caller needs their State ID number
  11. Caller asked to speak with a supervisor
  12. Caller is in collections (Lien stat 8)
  13. Assists someone at the counter
  14. PTC call
  15. TOPS letter call
  16. Waste Call
  17. I need a payment plan
  18. Caller ask question only IRS can answer
  19. Mailed out documents to caller
  20. Where's my refund
  21. Someone talks about their kid(s) or siblings
  22. Someone mentions the weather
  23. Referred caller to complete Form 21
  24. Caller states they never received a letter