Caller statesthey neverreceived aletterCaller askquestiononly IRS cananswerCaller is incollections(Lien stat8)I need apaymentplanCannot talkto callerwithout aPOAAssistssomeoneat thecounterLittercallSomeonetalks abouttheir kid(s)or siblingsWasteCallDid a salestax returnAT thecounterProcesslottery for$1,000 ormoreMailed outdocumentsto callerCallerhas POAon fileTOPSlettercallTransferreda call tocollectionsWhere'smyrefundAll GreenstatsduringhuddleReferredcaller tocompleteForm 21Caller askedto speak witha supervisorSomeonementionstheweatherCaller hasa POA onfilePTCcallGot a faxaddressedto youCallerneeds theirState IDnumberCaller statesthey neverreceived aletterCaller askquestiononly IRS cananswerCaller is incollections(Lien stat8)I need apaymentplanCannot talkto callerwithout aPOAAssistssomeoneat thecounterLittercallSomeonetalks abouttheir kid(s)or siblingsWasteCallDid a salestax returnAT thecounterProcesslottery for$1,000 ormoreMailed outdocumentsto callerCallerhas POAon fileTOPSlettercallTransferreda call tocollectionsWhere'smyrefundAll GreenstatsduringhuddleReferredcaller tocompleteForm 21Caller askedto speak witha supervisorSomeonementionstheweatherCaller hasa POA onfilePTCcallGot a faxaddressedto youCallerneeds theirState IDnumber

Life of a TPA Agent - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller states they never received a letter
  2. Caller ask question only IRS can answer
  3. Caller is in collections (Lien stat 8)
  4. I need a payment plan
  5. Cannot talk to caller without a POA
  6. Assists someone at the counter
  7. Litter call
  8. Someone talks about their kid(s) or siblings
  9. Waste Call
  10. Did a sales tax return AT the counter
  11. Process lottery for $1,000 or more
  12. Mailed out documents to caller
  13. Caller has POA on file
  14. TOPS letter call
  15. Transferred a call to collections
  16. Where's my refund
  17. All Green stats during huddle
  18. Referred caller to complete Form 21
  19. Caller asked to speak with a supervisor
  20. Someone mentions the weather
  21. Caller has a POA on file
  22. PTC call
  23. Got a fax addressed to you
  24. Caller needs their State ID number