I need apaymentplanPTCcallSomeonetalks abouttheir kid(s)or siblingsReferredcaller tocompleteForm 21Caller askquestiononly IRS cananswerCallerneeds theirState IDnumberCaller hasa POA onfileAll GreenstatsduringhuddleGot a faxaddressedto youDid a salestax returnAT thecounterCaller askedto speak witha supervisorTOPSlettercallLittercallCaller is incollections(Lien stat8)Callerhas POAon fileMailed outdocumentsto callerSomeonementionstheweatherCaller statesthey neverreceived aletterAssistssomeoneat thecounterCannot talkto callerwithout aPOATransferreda call tocollectionsWasteCallProcesslottery for$1,000 ormoreWhere'smyrefundI need apaymentplanPTCcallSomeonetalks abouttheir kid(s)or siblingsReferredcaller tocompleteForm 21Caller askquestiononly IRS cananswerCallerneeds theirState IDnumberCaller hasa POA onfileAll GreenstatsduringhuddleGot a faxaddressedto youDid a salestax returnAT thecounterCaller askedto speak witha supervisorTOPSlettercallLittercallCaller is incollections(Lien stat8)Callerhas POAon fileMailed outdocumentsto callerSomeonementionstheweatherCaller statesthey neverreceived aletterAssistssomeoneat thecounterCannot talkto callerwithout aPOATransferreda call tocollectionsWasteCallProcesslottery for$1,000 ormoreWhere'smyrefund

Life of a TPA Agent - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I need a payment plan
  2. PTC call
  3. Someone talks about their kid(s) or siblings
  4. Referred caller to complete Form 21
  5. Caller ask question only IRS can answer
  6. Caller needs their State ID number
  7. Caller has a POA on file
  8. All Green stats during huddle
  9. Got a fax addressed to you
  10. Did a sales tax return AT the counter
  11. Caller asked to speak with a supervisor
  12. TOPS letter call
  13. Litter call
  14. Caller is in collections (Lien stat 8)
  15. Caller has POA on file
  16. Mailed out documents to caller
  17. Someone mentions the weather
  18. Caller states they never received a letter
  19. Assists someone at the counter
  20. Cannot talk to caller without a POA
  21. Transferred a call to collections
  22. Waste Call
  23. Process lottery for $1,000 or more
  24. Where's my refund