Transferreda call tocollectionsPTCcallReferredcaller tocompleteForm 21Caller is incollections(Lien stat8)Assistssomeoneat thecounterSomeonementionstheweatherWhere'smyrefundWasteCallCaller askedto speak witha supervisorCaller statesthey neverreceived aletterGot a faxaddressedto youCallerhas POAon fileCallerneeds theirState IDnumberCaller askquestiononly IRS cananswerCaller hasa POA onfileProcesslottery for$1,000 ormoreI need apaymentplanCannot talkto callerwithout aPOASomeonetalks abouttheir kid(s)or siblingsDid a salestax returnAT thecounterAll GreenstatsduringhuddleTOPSlettercallMailed outdocumentsto callerLittercallTransferreda call tocollectionsPTCcallReferredcaller tocompleteForm 21Caller is incollections(Lien stat8)Assistssomeoneat thecounterSomeonementionstheweatherWhere'smyrefundWasteCallCaller askedto speak witha supervisorCaller statesthey neverreceived aletterGot a faxaddressedto youCallerhas POAon fileCallerneeds theirState IDnumberCaller askquestiononly IRS cananswerCaller hasa POA onfileProcesslottery for$1,000 ormoreI need apaymentplanCannot talkto callerwithout aPOASomeonetalks abouttheir kid(s)or siblingsDid a salestax returnAT thecounterAll GreenstatsduringhuddleTOPSlettercallMailed outdocumentsto callerLittercall

Life of a TPA Agent - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a call to collections
  2. PTC call
  3. Referred caller to complete Form 21
  4. Caller is in collections (Lien stat 8)
  5. Assists someone at the counter
  6. Someone mentions the weather
  7. Where's my refund
  8. Waste Call
  9. Caller asked to speak with a supervisor
  10. Caller states they never received a letter
  11. Got a fax addressed to you
  12. Caller has POA on file
  13. Caller needs their State ID number
  14. Caller ask question only IRS can answer
  15. Caller has a POA on file
  16. Process lottery for $1,000 or more
  17. I need a payment plan
  18. Cannot talk to caller without a POA
  19. Someone talks about their kid(s) or siblings
  20. Did a sales tax return AT the counter
  21. All Green stats during huddle
  22. TOPS letter call
  23. Mailed out documents to caller
  24. Litter call