WasteCallProcesslottery for$1,000 ormoreReferredcaller tocompleteForm 21LittercallCaller askquestiononly IRS cananswerAssistssomeoneat thecounterCaller is incollections(Lien stat8)Callerhas POAon fileMailed outdocumentsto callerPTCcallCaller statesthey neverreceived aletterAll GreenstatsduringhuddleTransferreda call tocollectionsTOPSlettercallCaller hasa POA onfileDid a salestax returnAT thecounterCallerneeds theirState IDnumberCaller askedto speak witha supervisorSomeonetalks abouttheir kid(s)or siblingsI need apaymentplanSomeonementionstheweatherWhere'smyrefundGot a faxaddressedto youCannot talkto callerwithout aPOAWasteCallProcesslottery for$1,000 ormoreReferredcaller tocompleteForm 21LittercallCaller askquestiononly IRS cananswerAssistssomeoneat thecounterCaller is incollections(Lien stat8)Callerhas POAon fileMailed outdocumentsto callerPTCcallCaller statesthey neverreceived aletterAll GreenstatsduringhuddleTransferreda call tocollectionsTOPSlettercallCaller hasa POA onfileDid a salestax returnAT thecounterCallerneeds theirState IDnumberCaller askedto speak witha supervisorSomeonetalks abouttheir kid(s)or siblingsI need apaymentplanSomeonementionstheweatherWhere'smyrefundGot a faxaddressedto youCannot talkto callerwithout aPOA

Life of a TPA Agent - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Waste Call
  2. Process lottery for $1,000 or more
  3. Referred caller to complete Form 21
  4. Litter call
  5. Caller ask question only IRS can answer
  6. Assists someone at the counter
  7. Caller is in collections (Lien stat 8)
  8. Caller has POA on file
  9. Mailed out documents to caller
  10. PTC call
  11. Caller states they never received a letter
  12. All Green stats during huddle
  13. Transferred a call to collections
  14. TOPS letter call
  15. Caller has a POA on file
  16. Did a sales tax return AT the counter
  17. Caller needs their State ID number
  18. Caller asked to speak with a supervisor
  19. Someone talks about their kid(s) or siblings
  20. I need a payment plan
  21. Someone mentions the weather
  22. Where's my refund
  23. Got a fax addressed to you
  24. Cannot talk to caller without a POA