Caller hasa POA onfileCannot talkto callerwithout aPOAI need apaymentplanWhere'smyrefundWasteCallCaller statesthey neverreceived aletterTOPSlettercallPTCcallCallerneeds theirState IDnumberSomeonetalks abouttheir kid(s)or siblingsProcesslottery for$1,000 ormoreAll GreenstatsduringhuddleMailed outdocumentsto callerCallerhas POAon fileAssistssomeoneat thecounterLittercallTransferreda call tocollectionsReferredcaller tocompleteForm 21Got a faxaddressedto youSomeonementionstheweatherCaller is incollections(Lien stat8)Caller askquestiononly IRS cananswerCaller askedto speak witha supervisorDid a salestax returnAT thecounterCaller hasa POA onfileCannot talkto callerwithout aPOAI need apaymentplanWhere'smyrefundWasteCallCaller statesthey neverreceived aletterTOPSlettercallPTCcallCallerneeds theirState IDnumberSomeonetalks abouttheir kid(s)or siblingsProcesslottery for$1,000 ormoreAll GreenstatsduringhuddleMailed outdocumentsto callerCallerhas POAon fileAssistssomeoneat thecounterLittercallTransferreda call tocollectionsReferredcaller tocompleteForm 21Got a faxaddressedto youSomeonementionstheweatherCaller is incollections(Lien stat8)Caller askquestiononly IRS cananswerCaller askedto speak witha supervisorDid a salestax returnAT thecounter

Life of a TPA Agent - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller has a POA on file
  2. Cannot talk to caller without a POA
  3. I need a payment plan
  4. Where's my refund
  5. Waste Call
  6. Caller states they never received a letter
  7. TOPS letter call
  8. PTC call
  9. Caller needs their State ID number
  10. Someone talks about their kid(s) or siblings
  11. Process lottery for $1,000 or more
  12. All Green stats during huddle
  13. Mailed out documents to caller
  14. Caller has POA on file
  15. Assists someone at the counter
  16. Litter call
  17. Transferred a call to collections
  18. Referred caller to complete Form 21
  19. Got a fax addressed to you
  20. Someone mentions the weather
  21. Caller is in collections (Lien stat 8)
  22. Caller ask question only IRS can answer
  23. Caller asked to speak with a supervisor
  24. Did a sales tax return AT the counter