Made thecallerlaughCallerisdrivingCaller asksif they canput you onholdTV on in thebackgroundCreated anaccount andpromotedDEPWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Clientgives youaccesscodeClient asksabout theweather orcomments ontheir weatherCalls theplan,"Hyatt"State ofGeorgiacaller"I calledbefore, but Ihave neverused theplan"Callerreceived atrafficticketCalling backfor a secondattorneyreferral listCalling onstatus of feereimbursementSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixLinkedanMLPIDReceived acomplimentCaller's lastname ishyphenatedClient callsyou by yourcorrect nameCallerwants justa trustClient hasthe groupnumber forWP planCompleteeligibilityinquiry: More 5or moreadditionalverifiersBusinessrelatedexclusionWhen asking,"who offersthe plan?"Caller states:MetLifeCurrentlyliving inOhioMade thecallerlaughCallerisdrivingCaller asksif they canput you onholdTV on in thebackgroundCreated anaccount andpromotedDEPWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Clientgives youaccesscodeClient asksabout theweather orcomments ontheir weatherCalls theplan,"Hyatt"State ofGeorgiacaller"I calledbefore, but Ihave neverused theplan"Callerreceived atrafficticketCalling backfor a secondattorneyreferral listCalling onstatus of feereimbursementSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixLinkedanMLPIDReceived acomplimentCaller's lastname ishyphenatedClient callsyou by yourcorrect nameCallerwants justa trustClient hasthe groupnumber forWP planCompleteeligibilityinquiry: More 5or moreadditionalverifiersBusinessrelatedexclusionWhen asking,"who offersthe plan?"Caller states:MetLifeCurrentlyliving inOhio

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made the caller laugh
  2. Caller is driving
  3. Caller asks if they can put you on hold
  4. TV on in the background
  5. Created an account and promoted DEP
  6. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  7. Client gives you access code
  8. Client asks about the weather or comments on their weather
  9. Calls the plan, "Hyatt"
  10. State of Georgia caller
  11. "I called before, but I have never used the plan"
  12. Caller received a traffic ticket
  13. Calling back for a second attorney referral list
  14. Calling on status of fee reimbursement
  15. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  16. Linked an MLPID
  17. Received a compliment
  18. Caller's last name is hyphenated
  19. Client calls you by your correct name
  20. Caller wants just a trust
  21. Client has the group number for WP plan
  22. Complete eligibility inquiry: More 5 or more additional verifiers
  23. Business related exclusion
  24. When asking, "who offers the plan?" Caller states: MetLife
  25. Currently living in Ohio