BusinessrelatedexclusionCompleteeligibilityinquiry: More 5or moreadditionalverifiersCaller asksif they canput you onholdState ofGeorgiacallerCalling onstatus of feereimbursementWhen asking,"who offersthe plan?"Caller states:MetLifeCurrentlyliving inOhioCalls theplan,"Hyatt"Client hasthe groupnumber forWP planSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixTV on in thebackgroundCreated anaccount andpromotedDEPCallerisdrivingWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Caller's lastname ishyphenatedClient asksabout theweather orcomments ontheir weatherClient callsyou by yourcorrect name"I calledbefore, but Ihave neverused theplan"Received acomplimentCalling backfor a secondattorneyreferral listCallerwants justa trustMade thecallerlaughLinkedanMLPIDClientgives youaccesscodeCallerreceived atrafficticketBusinessrelatedexclusionCompleteeligibilityinquiry: More 5or moreadditionalverifiersCaller asksif they canput you onholdState ofGeorgiacallerCalling onstatus of feereimbursementWhen asking,"who offersthe plan?"Caller states:MetLifeCurrentlyliving inOhioCalls theplan,"Hyatt"Client hasthe groupnumber forWP planSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixTV on in thebackgroundCreated anaccount andpromotedDEPCallerisdrivingWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Caller's lastname ishyphenatedClient asksabout theweather orcomments ontheir weatherClient callsyou by yourcorrect name"I calledbefore, but Ihave neverused theplan"Received acomplimentCalling backfor a secondattorneyreferral listCallerwants justa trustMade thecallerlaughLinkedanMLPIDClientgives youaccesscodeCallerreceived atrafficticket

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Business related exclusion
  2. Complete eligibility inquiry: More 5 or more additional verifiers
  3. Caller asks if they can put you on hold
  4. State of Georgia caller
  5. Calling on status of fee reimbursement
  6. When asking, "who offers the plan?" Caller states: MetLife
  7. Currently living in Ohio
  8. Calls the plan, "Hyatt"
  9. Client has the group number for WP plan
  10. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  11. TV on in the background
  12. Created an account and promoted DEP
  13. Caller is driving
  14. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  15. Caller's last name is hyphenated
  16. Client asks about the weather or comments on their weather
  17. Client calls you by your correct name
  18. "I called before, but I have never used the plan"
  19. Received a compliment
  20. Calling back for a second attorney referral list
  21. Caller wants just a trust
  22. Made the caller laugh
  23. Linked an MLPID
  24. Client gives you access code
  25. Caller received a traffic ticket