TV on in thebackgroundWhen asking,"who offersthe plan?"Caller states:MetLifeCreated anaccount andpromotedDEP"I calledbefore, but Ihave neverused theplan"Caller's lastname ishyphenatedCalls theplan,"Hyatt"Client asksabout theweather orcomments ontheir weatherWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Client hasthe groupnumber forWP planReceived acomplimentCurrentlyliving inOhioCallerisdrivingState ofGeorgiacallerCompleteeligibilityinquiry: More 5or moreadditionalverifiersCalling onstatus of feereimbursementCallerreceived atrafficticketCallerwants justa trustCalling backfor a secondattorneyreferral listLinkedanMLPIDCaller asksif they canput you onholdSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixClientgives youaccesscodeClient callsyou by yourcorrect nameMade thecallerlaughBusinessrelatedexclusionTV on in thebackgroundWhen asking,"who offersthe plan?"Caller states:MetLifeCreated anaccount andpromotedDEP"I calledbefore, but Ihave neverused theplan"Caller's lastname ishyphenatedCalls theplan,"Hyatt"Client asksabout theweather orcomments ontheir weatherWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Client hasthe groupnumber forWP planReceived acomplimentCurrentlyliving inOhioCallerisdrivingState ofGeorgiacallerCompleteeligibilityinquiry: More 5or moreadditionalverifiersCalling onstatus of feereimbursementCallerreceived atrafficticketCallerwants justa trustCalling backfor a secondattorneyreferral listLinkedanMLPIDCaller asksif they canput you onholdSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixClientgives youaccesscodeClient callsyou by yourcorrect nameMade thecallerlaughBusinessrelatedexclusion

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TV on in the background
  2. When asking, "who offers the plan?" Caller states: MetLife
  3. Created an account and promoted DEP
  4. "I called before, but I have never used the plan"
  5. Caller's last name is hyphenated
  6. Calls the plan, "Hyatt"
  7. Client asks about the weather or comments on their weather
  8. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  9. Client has the group number for WP plan
  10. Received a compliment
  11. Currently living in Ohio
  12. Caller is driving
  13. State of Georgia caller
  14. Complete eligibility inquiry: More 5 or more additional verifiers
  15. Calling on status of fee reimbursement
  16. Caller received a traffic ticket
  17. Caller wants just a trust
  18. Calling back for a second attorney referral list
  19. Linked an MLPID
  20. Caller asks if they can put you on hold
  21. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  22. Client gives you access code
  23. Client calls you by your correct name
  24. Made the caller laugh
  25. Business related exclusion