Caller's lastname ishyphenatedBusinessrelatedexclusionWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Received acomplimentCallerreceived atrafficticketClient callsyou by yourcorrect nameCallerwants justa trustMade thecallerlaughCompleteeligibilityinquiry: More 5or moreadditionalverifiersCreated anaccount andpromotedDEPLinkedanMLPIDCallerisdrivingClient asksabout theweather orcomments ontheir weatherWhen asking,"who offersthe plan?"Caller states:MetLifeCalling backfor a secondattorneyreferral listCurrentlyliving inOhioTV on in thebackgroundCalling onstatus of feereimbursementSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixClientgives youaccesscodeCaller asksif they canput you onholdCalls theplan,"Hyatt""I calledbefore, but Ihave neverused theplan"State ofGeorgiacallerClient hasthe groupnumber forWP planCaller's lastname ishyphenatedBusinessrelatedexclusionWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Received acomplimentCallerreceived atrafficticketClient callsyou by yourcorrect nameCallerwants justa trustMade thecallerlaughCompleteeligibilityinquiry: More 5or moreadditionalverifiersCreated anaccount andpromotedDEPLinkedanMLPIDCallerisdrivingClient asksabout theweather orcomments ontheir weatherWhen asking,"who offersthe plan?"Caller states:MetLifeCalling backfor a secondattorneyreferral listCurrentlyliving inOhioTV on in thebackgroundCalling onstatus of feereimbursementSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixClientgives youaccesscodeCaller asksif they canput you onholdCalls theplan,"Hyatt""I calledbefore, but Ihave neverused theplan"State ofGeorgiacallerClient hasthe groupnumber forWP plan

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller's last name is hyphenated
  2. Business related exclusion
  3. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  4. Received a compliment
  5. Caller received a traffic ticket
  6. Client calls you by your correct name
  7. Caller wants just a trust
  8. Made the caller laugh
  9. Complete eligibility inquiry: More 5 or more additional verifiers
  10. Created an account and promoted DEP
  11. Linked an MLPID
  12. Caller is driving
  13. Client asks about the weather or comments on their weather
  14. When asking, "who offers the plan?" Caller states: MetLife
  15. Calling back for a second attorney referral list
  16. Currently living in Ohio
  17. TV on in the background
  18. Calling on status of fee reimbursement
  19. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  20. Client gives you access code
  21. Caller asks if they can put you on hold
  22. Calls the plan, "Hyatt"
  23. "I called before, but I have never used the plan"
  24. State of Georgia caller
  25. Client has the group number for WP plan