State ofGeorgiacallerTV on in thebackgroundWhen asking,"who offersthe plan?"Caller states:MetLifeMade thecallerlaughCaller asksif they canput you onholdClientgives youaccesscodeCallerreceived atrafficticketCalling backfor a secondattorneyreferral listCompleteeligibilityinquiry: More 5or moreadditionalverifiersSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixCallerwants justa trustReceived acomplimentBusinessrelatedexclusionCaller's lastname ishyphenatedCalls theplan,"Hyatt"Calling onstatus of feereimbursementCreated anaccount andpromotedDEPLinkedanMLPIDCallerisdrivingClient asksabout theweather orcomments ontheir weatherWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers""I calledbefore, but Ihave neverused theplan"Client hasthe groupnumber forWP planCurrentlyliving inOhioClient callsyou by yourcorrect nameState ofGeorgiacallerTV on in thebackgroundWhen asking,"who offersthe plan?"Caller states:MetLifeMade thecallerlaughCaller asksif they canput you onholdClientgives youaccesscodeCallerreceived atrafficticketCalling backfor a secondattorneyreferral listCompleteeligibilityinquiry: More 5or moreadditionalverifiersSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixCallerwants justa trustReceived acomplimentBusinessrelatedexclusionCaller's lastname ishyphenatedCalls theplan,"Hyatt"Calling onstatus of feereimbursementCreated anaccount andpromotedDEPLinkedanMLPIDCallerisdrivingClient asksabout theweather orcomments ontheir weatherWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers""I calledbefore, but Ihave neverused theplan"Client hasthe groupnumber forWP planCurrentlyliving inOhioClient callsyou by yourcorrect name

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. State of Georgia caller
  2. TV on in the background
  3. When asking, "who offers the plan?" Caller states: MetLife
  4. Made the caller laugh
  5. Caller asks if they can put you on hold
  6. Client gives you access code
  7. Caller received a traffic ticket
  8. Calling back for a second attorney referral list
  9. Complete eligibility inquiry: More 5 or more additional verifiers
  10. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  11. Caller wants just a trust
  12. Received a compliment
  13. Business related exclusion
  14. Caller's last name is hyphenated
  15. Calls the plan, "Hyatt"
  16. Calling on status of fee reimbursement
  17. Created an account and promoted DEP
  18. Linked an MLPID
  19. Caller is driving
  20. Client asks about the weather or comments on their weather
  21. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  22. "I called before, but I have never used the plan"
  23. Client has the group number for WP plan
  24. Currently living in Ohio
  25. Client calls you by your correct name