Calling onstatus of feereimbursementBusinessrelatedexclusionTV on in thebackgroundClientgives youaccesscodeClient hasthe groupnumber forWP planWhen asking,"who offersthe plan?"Caller states:MetLifeMade thecallerlaughClient callsyou by yourcorrect nameCreated anaccount andpromotedDEPCaller asksif they canput you onholdLinkedanMLPIDCalls theplan,"Hyatt"Currentlyliving inOhioCallerreceived atrafficticketCallerisdrivingCaller's lastname ishyphenatedWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Callerwants justa trustReceived acomplimentCompleteeligibilityinquiry: More 5or moreadditionalverifiers"I calledbefore, but Ihave neverused theplan"State ofGeorgiacallerClient asksabout theweather orcomments ontheir weatherSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixCalling backfor a secondattorneyreferral listCalling onstatus of feereimbursementBusinessrelatedexclusionTV on in thebackgroundClientgives youaccesscodeClient hasthe groupnumber forWP planWhen asking,"who offersthe plan?"Caller states:MetLifeMade thecallerlaughClient callsyou by yourcorrect nameCreated anaccount andpromotedDEPCaller asksif they canput you onholdLinkedanMLPIDCalls theplan,"Hyatt"Currentlyliving inOhioCallerreceived atrafficticketCallerisdrivingCaller's lastname ishyphenatedWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Callerwants justa trustReceived acomplimentCompleteeligibilityinquiry: More 5or moreadditionalverifiers"I calledbefore, but Ihave neverused theplan"State ofGeorgiacallerClient asksabout theweather orcomments ontheir weatherSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixCalling backfor a secondattorneyreferral list

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calling on status of fee reimbursement
  2. Business related exclusion
  3. TV on in the background
  4. Client gives you access code
  5. Client has the group number for WP plan
  6. When asking, "who offers the plan?" Caller states: MetLife
  7. Made the caller laugh
  8. Client calls you by your correct name
  9. Created an account and promoted DEP
  10. Caller asks if they can put you on hold
  11. Linked an MLPID
  12. Calls the plan, "Hyatt"
  13. Currently living in Ohio
  14. Caller received a traffic ticket
  15. Caller is driving
  16. Caller's last name is hyphenated
  17. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  18. Caller wants just a trust
  19. Received a compliment
  20. Complete eligibility inquiry: More 5 or more additional verifiers
  21. "I called before, but I have never used the plan"
  22. State of Georgia caller
  23. Client asks about the weather or comments on their weather
  24. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  25. Calling back for a second attorney referral list