Callerreceived atrafficticketWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Made thecallerlaughTV on in thebackgroundCalling backfor a secondattorneyreferral listClient hasthe groupnumber forWP planCalls theplan,"Hyatt"Completeeligibilityinquiry: More 5or moreadditionalverifiersCaller's lastname ishyphenatedClient callsyou by yourcorrect nameCurrentlyliving inOhioCreated anaccount andpromotedDEPWhen asking,"who offersthe plan?"Caller states:MetLife"I calledbefore, but Ihave neverused theplan"State ofGeorgiacallerClientgives youaccesscodeCallerwants justa trustCaller asksif they canput you onholdBusinessrelatedexclusionClient asksabout theweather orcomments ontheir weatherLinkedanMLPIDCalling onstatus of feereimbursementReceived acomplimentSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixCallerisdrivingCallerreceived atrafficticketWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Made thecallerlaughTV on in thebackgroundCalling backfor a secondattorneyreferral listClient hasthe groupnumber forWP planCalls theplan,"Hyatt"Completeeligibilityinquiry: More 5or moreadditionalverifiersCaller's lastname ishyphenatedClient callsyou by yourcorrect nameCurrentlyliving inOhioCreated anaccount andpromotedDEPWhen asking,"who offersthe plan?"Caller states:MetLife"I calledbefore, but Ihave neverused theplan"State ofGeorgiacallerClientgives youaccesscodeCallerwants justa trustCaller asksif they canput you onholdBusinessrelatedexclusionClient asksabout theweather orcomments ontheir weatherLinkedanMLPIDCalling onstatus of feereimbursementReceived acomplimentSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixCallerisdriving

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller received a traffic ticket
  2. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  3. Made the caller laugh
  4. TV on in the background
  5. Calling back for a second attorney referral list
  6. Client has the group number for WP plan
  7. Calls the plan, "Hyatt"
  8. Complete eligibility inquiry: More 5 or more additional verifiers
  9. Caller's last name is hyphenated
  10. Client calls you by your correct name
  11. Currently living in Ohio
  12. Created an account and promoted DEP
  13. When asking, "who offers the plan?" Caller states: MetLife
  14. "I called before, but I have never used the plan"
  15. State of Georgia caller
  16. Client gives you access code
  17. Caller wants just a trust
  18. Caller asks if they can put you on hold
  19. Business related exclusion
  20. Client asks about the weather or comments on their weather
  21. Linked an MLPID
  22. Calling on status of fee reimbursement
  23. Received a compliment
  24. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  25. Caller is driving