Client hasthe groupnumber forWP planMade thecallerlaughWhen asking,"who offersthe plan?"Caller states:MetLifeBusinessrelatedexclusionCaller's lastname ishyphenatedCaller asksif they canput you onholdCompleteeligibilityinquiry: More 5or moreadditionalverifiersCallerwants justa trustSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixCalling backfor a secondattorneyreferral listCalls theplan,"Hyatt"Client asksabout theweather orcomments ontheir weatherReceived acomplimentLinkedanMLPIDState ofGeorgiacallerCreated anaccount andpromotedDEPCalling onstatus of feereimbursementCallerreceived atrafficticketCurrentlyliving inOhioClient callsyou by yourcorrect name"I calledbefore, but Ihave neverused theplan"Clientgives youaccesscodeWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"TV on in thebackgroundCallerisdrivingClient hasthe groupnumber forWP planMade thecallerlaughWhen asking,"who offersthe plan?"Caller states:MetLifeBusinessrelatedexclusionCaller's lastname ishyphenatedCaller asksif they canput you onholdCompleteeligibilityinquiry: More 5or moreadditionalverifiersCallerwants justa trustSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixCalling backfor a secondattorneyreferral listCalls theplan,"Hyatt"Client asksabout theweather orcomments ontheir weatherReceived acomplimentLinkedanMLPIDState ofGeorgiacallerCreated anaccount andpromotedDEPCalling onstatus of feereimbursementCallerreceived atrafficticketCurrentlyliving inOhioClient callsyou by yourcorrect name"I calledbefore, but Ihave neverused theplan"Clientgives youaccesscodeWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"TV on in thebackgroundCallerisdriving

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client has the group number for WP plan
  2. Made the caller laugh
  3. When asking, "who offers the plan?" Caller states: MetLife
  4. Business related exclusion
  5. Caller's last name is hyphenated
  6. Caller asks if they can put you on hold
  7. Complete eligibility inquiry: More 5 or more additional verifiers
  8. Caller wants just a trust
  9. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  10. Calling back for a second attorney referral list
  11. Calls the plan, "Hyatt"
  12. Client asks about the weather or comments on their weather
  13. Received a compliment
  14. Linked an MLPID
  15. State of Georgia caller
  16. Created an account and promoted DEP
  17. Calling on status of fee reimbursement
  18. Caller received a traffic ticket
  19. Currently living in Ohio
  20. Client calls you by your correct name
  21. "I called before, but I have never used the plan"
  22. Client gives you access code
  23. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  24. TV on in the background
  25. Caller is driving