When asking,"who offersthe plan?"Caller states:MetLifeCalling backfor a secondattorneyreferral listClientgives youaccesscodeCalling onstatus of feereimbursementClient hasthe groupnumber forWP planClient asksabout theweather orcomments ontheir weatherCompleteeligibilityinquiry: More 5or moreadditionalverifiersCaller's lastname ishyphenatedCaller asksif they canput you onholdLinkedanMLPID"I calledbefore, but Ihave neverused theplan"CallerisdrivingTV on in thebackgroundCallerwants justa trustReceived acomplimentClient callsyou by yourcorrect nameCurrentlyliving inOhioSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixMade thecallerlaughState ofGeorgiacallerCalls theplan,"Hyatt"Created anaccount andpromotedDEPWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Callerreceived atrafficticketBusinessrelatedexclusionWhen asking,"who offersthe plan?"Caller states:MetLifeCalling backfor a secondattorneyreferral listClientgives youaccesscodeCalling onstatus of feereimbursementClient hasthe groupnumber forWP planClient asksabout theweather orcomments ontheir weatherCompleteeligibilityinquiry: More 5or moreadditionalverifiersCaller's lastname ishyphenatedCaller asksif they canput you onholdLinkedanMLPID"I calledbefore, but Ihave neverused theplan"CallerisdrivingTV on in thebackgroundCallerwants justa trustReceived acomplimentClient callsyou by yourcorrect nameCurrentlyliving inOhioSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixMade thecallerlaughState ofGeorgiacallerCalls theplan,"Hyatt"Created anaccount andpromotedDEPWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Callerreceived atrafficticketBusinessrelatedexclusion

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. When asking, "who offers the plan?" Caller states: MetLife
  2. Calling back for a second attorney referral list
  3. Client gives you access code
  4. Calling on status of fee reimbursement
  5. Client has the group number for WP plan
  6. Client asks about the weather or comments on their weather
  7. Complete eligibility inquiry: More 5 or more additional verifiers
  8. Caller's last name is hyphenated
  9. Caller asks if they can put you on hold
  10. Linked an MLPID
  11. "I called before, but I have never used the plan"
  12. Caller is driving
  13. TV on in the background
  14. Caller wants just a trust
  15. Received a compliment
  16. Client calls you by your correct name
  17. Currently living in Ohio
  18. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  19. Made the caller laugh
  20. State of Georgia caller
  21. Calls the plan, "Hyatt"
  22. Created an account and promoted DEP
  23. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  24. Caller received a traffic ticket
  25. Business related exclusion