Created anaccount andpromotedDEPWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Currentlyliving inOhioCallerwants justa trustCallerreceived atrafficticket"I calledbefore, but Ihave neverused theplan"Caller asksif they canput you onholdClientgives youaccesscodeState ofGeorgiacallerMade thecallerlaughCalls theplan,"Hyatt"Caller's lastname ishyphenatedTV on in thebackgroundBusinessrelatedexclusionClient callsyou by yourcorrect nameClient asksabout theweather orcomments ontheir weatherLinkedanMLPIDReceived acomplimentCalling backfor a secondattorneyreferral listCompleteeligibilityinquiry: More 5or moreadditionalverifiersCalling onstatus of feereimbursementSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixWhen asking,"who offersthe plan?"Caller states:MetLifeClient hasthe groupnumber forWP planCallerisdrivingCreated anaccount andpromotedDEPWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Currentlyliving inOhioCallerwants justa trustCallerreceived atrafficticket"I calledbefore, but Ihave neverused theplan"Caller asksif they canput you onholdClientgives youaccesscodeState ofGeorgiacallerMade thecallerlaughCalls theplan,"Hyatt"Caller's lastname ishyphenatedTV on in thebackgroundBusinessrelatedexclusionClient callsyou by yourcorrect nameClient asksabout theweather orcomments ontheir weatherLinkedanMLPIDReceived acomplimentCalling backfor a secondattorneyreferral listCompleteeligibilityinquiry: More 5or moreadditionalverifiersCalling onstatus of feereimbursementSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixWhen asking,"who offersthe plan?"Caller states:MetLifeClient hasthe groupnumber forWP planCallerisdriving

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created an account and promoted DEP
  2. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  3. Currently living in Ohio
  4. Caller wants just a trust
  5. Caller received a traffic ticket
  6. "I called before, but I have never used the plan"
  7. Caller asks if they can put you on hold
  8. Client gives you access code
  9. State of Georgia caller
  10. Made the caller laugh
  11. Calls the plan, "Hyatt"
  12. Caller's last name is hyphenated
  13. TV on in the background
  14. Business related exclusion
  15. Client calls you by your correct name
  16. Client asks about the weather or comments on their weather
  17. Linked an MLPID
  18. Received a compliment
  19. Calling back for a second attorney referral list
  20. Complete eligibility inquiry: More 5 or more additional verifiers
  21. Calling on status of fee reimbursement
  22. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  23. When asking, "who offers the plan?" Caller states: MetLife
  24. Client has the group number for WP plan
  25. Caller is driving