Client asksabout theweather orcomments ontheir weatherCaller's lastname ishyphenated"I calledbefore, but Ihave neverused theplan"Currentlyliving inOhioWhen asking,"who offersthe plan?"Caller states:MetLifeClientgives youaccesscodeWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Received acomplimentClient callsyou by yourcorrect nameCaller asksif they canput you onholdTV on in thebackgroundCallerreceived atrafficticketCallerisdrivingCreated anaccount andpromotedDEPCompleteeligibilityinquiry: More 5or moreadditionalverifiersMade thecallerlaughState ofGeorgiacallerSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixLinkedanMLPIDCalling onstatus of feereimbursementClient hasthe groupnumber forWP planBusinessrelatedexclusionCalling backfor a secondattorneyreferral listCalls theplan,"Hyatt"Callerwants justa trustClient asksabout theweather orcomments ontheir weatherCaller's lastname ishyphenated"I calledbefore, but Ihave neverused theplan"Currentlyliving inOhioWhen asking,"who offersthe plan?"Caller states:MetLifeClientgives youaccesscodeWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Received acomplimentClient callsyou by yourcorrect nameCaller asksif they canput you onholdTV on in thebackgroundCallerreceived atrafficticketCallerisdrivingCreated anaccount andpromotedDEPCompleteeligibilityinquiry: More 5or moreadditionalverifiersMade thecallerlaughState ofGeorgiacallerSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixLinkedanMLPIDCalling onstatus of feereimbursementClient hasthe groupnumber forWP planBusinessrelatedexclusionCalling backfor a secondattorneyreferral listCalls theplan,"Hyatt"Callerwants justa trust

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Client asks about the weather or comments on their weather
  2. Caller's last name is hyphenated
  3. "I called before, but I have never used the plan"
  4. Currently living in Ohio
  5. When asking, "who offers the plan?" Caller states: MetLife
  6. Client gives you access code
  7. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  8. Received a compliment
  9. Client calls you by your correct name
  10. Caller asks if they can put you on hold
  11. TV on in the background
  12. Caller received a traffic ticket
  13. Caller is driving
  14. Created an account and promoted DEP
  15. Complete eligibility inquiry: More 5 or more additional verifiers
  16. Made the caller laugh
  17. State of Georgia caller
  18. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  19. Linked an MLPID
  20. Calling on status of fee reimbursement
  21. Client has the group number for WP plan
  22. Business related exclusion
  23. Calling back for a second attorney referral list
  24. Calls the plan, "Hyatt"
  25. Caller wants just a trust