Spouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixClient asksabout theweather orcomments ontheir weatherCalls theplan,"Hyatt"Made thecallerlaughClient hasthe groupnumber forWP planWhen asking,"who offersthe plan?"Caller states:MetLifeState ofGeorgiacallerTV on in thebackgroundClient callsyou by yourcorrect nameCalling backfor a secondattorneyreferral listCaller asksif they canput you onholdWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Received acomplimentCaller's lastname ishyphenated"I calledbefore, but Ihave neverused theplan"Clientgives youaccesscodeLinkedanMLPIDCurrentlyliving inOhioBusinessrelatedexclusionCallerreceived atrafficticketCallerwants justa trustCalling onstatus of feereimbursementCreated anaccount andpromotedDEPCallerisdrivingCompleteeligibilityinquiry: More 5or moreadditionalverifiersSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixClient asksabout theweather orcomments ontheir weatherCalls theplan,"Hyatt"Made thecallerlaughClient hasthe groupnumber forWP planWhen asking,"who offersthe plan?"Caller states:MetLifeState ofGeorgiacallerTV on in thebackgroundClient callsyou by yourcorrect nameCalling backfor a secondattorneyreferral listCaller asksif they canput you onholdWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Received acomplimentCaller's lastname ishyphenated"I calledbefore, but Ihave neverused theplan"Clientgives youaccesscodeLinkedanMLPIDCurrentlyliving inOhioBusinessrelatedexclusionCallerreceived atrafficticketCallerwants justa trustCalling onstatus of feereimbursementCreated anaccount andpromotedDEPCallerisdrivingCompleteeligibilityinquiry: More 5or moreadditionalverifiers

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  2. Client asks about the weather or comments on their weather
  3. Calls the plan, "Hyatt"
  4. Made the caller laugh
  5. Client has the group number for WP plan
  6. When asking, "who offers the plan?" Caller states: MetLife
  7. State of Georgia caller
  8. TV on in the background
  9. Client calls you by your correct name
  10. Calling back for a second attorney referral list
  11. Caller asks if they can put you on hold
  12. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  13. Received a compliment
  14. Caller's last name is hyphenated
  15. "I called before, but I have never used the plan"
  16. Client gives you access code
  17. Linked an MLPID
  18. Currently living in Ohio
  19. Business related exclusion
  20. Caller received a traffic ticket
  21. Caller wants just a trust
  22. Calling on status of fee reimbursement
  23. Created an account and promoted DEP
  24. Caller is driving
  25. Complete eligibility inquiry: More 5 or more additional verifiers