Completeeligibilityinquiry: More 5or moreadditionalverifiersCalls theplan,"Hyatt"When asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Currentlyliving inOhioTV on in thebackgroundClient hasthe groupnumber forWP planLinkedanMLPIDCalling backfor a secondattorneyreferral listReceived acomplimentClient callsyou by yourcorrect nameSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixState ofGeorgiacallerBusinessrelatedexclusionCreated anaccount andpromotedDEPWhen asking,"who offersthe plan?"Caller states:MetLifeMade thecallerlaughClient asksabout theweather orcomments ontheir weatherCallerisdrivingCallerreceived atrafficticket"I calledbefore, but Ihave neverused theplan"Clientgives youaccesscodeCaller's lastname ishyphenatedCallerwants justa trustCalling onstatus of feereimbursementCaller asksif they canput you onholdCompleteeligibilityinquiry: More 5or moreadditionalverifiersCalls theplan,"Hyatt"When asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Currentlyliving inOhioTV on in thebackgroundClient hasthe groupnumber forWP planLinkedanMLPIDCalling backfor a secondattorneyreferral listReceived acomplimentClient callsyou by yourcorrect nameSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixState ofGeorgiacallerBusinessrelatedexclusionCreated anaccount andpromotedDEPWhen asking,"who offersthe plan?"Caller states:MetLifeMade thecallerlaughClient asksabout theweather orcomments ontheir weatherCallerisdrivingCallerreceived atrafficticket"I calledbefore, but Ihave neverused theplan"Clientgives youaccesscodeCaller's lastname ishyphenatedCallerwants justa trustCalling onstatus of feereimbursementCaller asksif they canput you onhold

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete eligibility inquiry: More 5 or more additional verifiers
  2. Calls the plan, "Hyatt"
  3. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  4. Currently living in Ohio
  5. TV on in the background
  6. Client has the group number for WP plan
  7. Linked an MLPID
  8. Calling back for a second attorney referral list
  9. Received a compliment
  10. Client calls you by your correct name
  11. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  12. State of Georgia caller
  13. Business related exclusion
  14. Created an account and promoted DEP
  15. When asking, "who offers the plan?" Caller states: MetLife
  16. Made the caller laugh
  17. Client asks about the weather or comments on their weather
  18. Caller is driving
  19. Caller received a traffic ticket
  20. "I called before, but I have never used the plan"
  21. Client gives you access code
  22. Caller's last name is hyphenated
  23. Caller wants just a trust
  24. Calling on status of fee reimbursement
  25. Caller asks if they can put you on hold