Spouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fix"I calledbefore, but Ihave neverused theplan"Calling backfor a secondattorneyreferral listClient hasthe groupnumber forWP planCallerreceived atrafficticketCalling onstatus of feereimbursementCurrentlyliving inOhioClient callsyou by yourcorrect nameWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Received acomplimentMade thecallerlaughCallerisdrivingClientgives youaccesscodeTV on in thebackgroundCompleteeligibilityinquiry: More 5or moreadditionalverifiersCallerwants justa trustState ofGeorgiacallerLinkedanMLPIDCaller asksif they canput you onholdWhen asking,"who offersthe plan?"Caller states:MetLifeCaller's lastname ishyphenatedCreated anaccount andpromotedDEPCalls theplan,"Hyatt"BusinessrelatedexclusionClient asksabout theweather orcomments ontheir weatherSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fix"I calledbefore, but Ihave neverused theplan"Calling backfor a secondattorneyreferral listClient hasthe groupnumber forWP planCallerreceived atrafficticketCalling onstatus of feereimbursementCurrentlyliving inOhioClient callsyou by yourcorrect nameWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Received acomplimentMade thecallerlaughCallerisdrivingClientgives youaccesscodeTV on in thebackgroundCompleteeligibilityinquiry: More 5or moreadditionalverifiersCallerwants justa trustState ofGeorgiacallerLinkedanMLPIDCaller asksif they canput you onholdWhen asking,"who offersthe plan?"Caller states:MetLifeCaller's lastname ishyphenatedCreated anaccount andpromotedDEPCalls theplan,"Hyatt"BusinessrelatedexclusionClient asksabout theweather orcomments ontheir weather

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  2. "I called before, but I have never used the plan"
  3. Calling back for a second attorney referral list
  4. Client has the group number for WP plan
  5. Caller received a traffic ticket
  6. Calling on status of fee reimbursement
  7. Currently living in Ohio
  8. Client calls you by your correct name
  9. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  10. Received a compliment
  11. Made the caller laugh
  12. Caller is driving
  13. Client gives you access code
  14. TV on in the background
  15. Complete eligibility inquiry: More 5 or more additional verifiers
  16. Caller wants just a trust
  17. State of Georgia caller
  18. Linked an MLPID
  19. Caller asks if they can put you on hold
  20. When asking, "who offers the plan?" Caller states: MetLife
  21. Caller's last name is hyphenated
  22. Created an account and promoted DEP
  23. Calls the plan, "Hyatt"
  24. Business related exclusion
  25. Client asks about the weather or comments on their weather