Currentlyliving inOhioClientgives youaccesscodeCalls theplan,"Hyatt"When asking,"who offersthe plan?"Caller states:MetLifeBusinessrelatedexclusionClient asksabout theweather orcomments ontheir weatherTV on in thebackgroundState ofGeorgiacallerMade thecallerlaughCaller asksif they canput you onholdWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers""I calledbefore, but Ihave neverused theplan"Created anaccount andpromotedDEPCalling onstatus of feereimbursementCaller's lastname ishyphenatedCallerreceived atrafficticketLinkedanMLPIDReceived acomplimentClient callsyou by yourcorrect nameClient hasthe groupnumber forWP planCallerisdrivingCompleteeligibilityinquiry: More 5or moreadditionalverifiersCallerwants justa trustCalling backfor a secondattorneyreferral listSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixCurrentlyliving inOhioClientgives youaccesscodeCalls theplan,"Hyatt"When asking,"who offersthe plan?"Caller states:MetLifeBusinessrelatedexclusionClient asksabout theweather orcomments ontheir weatherTV on in thebackgroundState ofGeorgiacallerMade thecallerlaughCaller asksif they canput you onholdWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers""I calledbefore, but Ihave neverused theplan"Created anaccount andpromotedDEPCalling onstatus of feereimbursementCaller's lastname ishyphenatedCallerreceived atrafficticketLinkedanMLPIDReceived acomplimentClient callsyou by yourcorrect nameClient hasthe groupnumber forWP planCallerisdrivingCompleteeligibilityinquiry: More 5or moreadditionalverifiersCallerwants justa trustCalling backfor a secondattorneyreferral listSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fix

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Currently living in Ohio
  2. Client gives you access code
  3. Calls the plan, "Hyatt"
  4. When asking, "who offers the plan?" Caller states: MetLife
  5. Business related exclusion
  6. Client asks about the weather or comments on their weather
  7. TV on in the background
  8. State of Georgia caller
  9. Made the caller laugh
  10. Caller asks if they can put you on hold
  11. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  12. "I called before, but I have never used the plan"
  13. Created an account and promoted DEP
  14. Calling on status of fee reimbursement
  15. Caller's last name is hyphenated
  16. Caller received a traffic ticket
  17. Linked an MLPID
  18. Received a compliment
  19. Client calls you by your correct name
  20. Client has the group number for WP plan
  21. Caller is driving
  22. Complete eligibility inquiry: More 5 or more additional verifiers
  23. Caller wants just a trust
  24. Calling back for a second attorney referral list
  25. Spouse calls and cannot access plan online because they are not the member Asks for a fix