Created anaccount andpromotedDEPClient hasthe groupnumber forWP planClient callsyou by yourcorrect nameCompleteeligibilityinquiry: More 5or moreadditionalverifiersCalling onstatus of feereimbursementBusinessrelatedexclusionReceived acomplimentWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers""I calledbefore, but Ihave neverused theplan"Calling backfor a secondattorneyreferral listCallerisdrivingState ofGeorgiacallerMade thecallerlaughSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixCurrentlyliving inOhioCallerwants justa trustClient asksabout theweather orcomments ontheir weatherTV on in thebackgroundCallerreceived atrafficticketWhen asking,"who offersthe plan?"Caller states:MetLifeCaller asksif they canput you onholdCaller's lastname ishyphenatedCalls theplan,"Hyatt"LinkedanMLPIDClientgives youaccesscodeCreated anaccount andpromotedDEPClient hasthe groupnumber forWP planClient callsyou by yourcorrect nameCompleteeligibilityinquiry: More 5or moreadditionalverifiersCalling onstatus of feereimbursementBusinessrelatedexclusionReceived acomplimentWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers""I calledbefore, but Ihave neverused theplan"Calling backfor a secondattorneyreferral listCallerisdrivingState ofGeorgiacallerMade thecallerlaughSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixCurrentlyliving inOhioCallerwants justa trustClient asksabout theweather orcomments ontheir weatherTV on in thebackgroundCallerreceived atrafficticketWhen asking,"who offersthe plan?"Caller states:MetLifeCaller asksif they canput you onholdCaller's lastname ishyphenatedCalls theplan,"Hyatt"LinkedanMLPIDClientgives youaccesscode

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created an account and promoted DEP
  2. Client has the group number for WP plan
  3. Client calls you by your correct name
  4. Complete eligibility inquiry: More 5 or more additional verifiers
  5. Calling on status of fee reimbursement
  6. Business related exclusion
  7. Received a compliment
  8. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  9. "I called before, but I have never used the plan"
  10. Calling back for a second attorney referral list
  11. Caller is driving
  12. State of Georgia caller
  13. Made the caller laugh
  14. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  15. Currently living in Ohio
  16. Caller wants just a trust
  17. Client asks about the weather or comments on their weather
  18. TV on in the background
  19. Caller received a traffic ticket
  20. When asking, "who offers the plan?" Caller states: MetLife
  21. Caller asks if they can put you on hold
  22. Caller's last name is hyphenated
  23. Calls the plan, "Hyatt"
  24. Linked an MLPID
  25. Client gives you access code