When asking,"who offersthe plan?"Caller states:MetLifeClientgives youaccesscodeCurrentlyliving inOhioCalling backfor a secondattorneyreferral listWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Caller asksif they canput you onholdMade thecallerlaughCaller's lastname ishyphenatedTV on in thebackgroundCallerreceived atrafficticketClient asksabout theweather orcomments ontheir weatherState ofGeorgiacallerLinkedanMLPIDCompleteeligibilityinquiry: More 5or moreadditionalverifiersCreated anaccount andpromotedDEPCalls theplan,"Hyatt""I calledbefore, but Ihave neverused theplan"Client callsyou by yourcorrect nameClient hasthe groupnumber forWP planCallerwants justa trustCalling onstatus of feereimbursementReceived acomplimentSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixCallerisdrivingBusinessrelatedexclusionWhen asking,"who offersthe plan?"Caller states:MetLifeClientgives youaccesscodeCurrentlyliving inOhioCalling backfor a secondattorneyreferral listWhen asked, "Isthere anythingelse?" clientsays, yeah thelotto numbers"Caller asksif they canput you onholdMade thecallerlaughCaller's lastname ishyphenatedTV on in thebackgroundCallerreceived atrafficticketClient asksabout theweather orcomments ontheir weatherState ofGeorgiacallerLinkedanMLPIDCompleteeligibilityinquiry: More 5or moreadditionalverifiersCreated anaccount andpromotedDEPCalls theplan,"Hyatt""I calledbefore, but Ihave neverused theplan"Client callsyou by yourcorrect nameClient hasthe groupnumber forWP planCallerwants justa trustCalling onstatus of feereimbursementReceived acomplimentSpouse calls andcannot accessplan onlinebecause they arenot the memberAsks for a fixCallerisdrivingBusinessrelatedexclusion

CSC Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. When asking, "who offers the plan?" Caller states: MetLife
  2. Client gives you access code
  3. Currently living in Ohio
  4. Calling back for a second attorney referral list
  5. When asked, "Is there anything else?" client says, yeah the lotto numbers"
  6. Caller asks if they can put you on hold
  7. Made the caller laugh
  8. Caller's last name is hyphenated
  9. TV on in the background
  10. Caller received a traffic ticket
  11. Client asks about the weather or comments on their weather
  12. State of Georgia caller
  13. Linked an MLPID
  14. Complete eligibility inquiry: More 5 or more additional verifiers
  15. Created an account and promoted DEP
  16. Calls the plan, "Hyatt"
  17. "I called before, but I have never used the plan"
  18. Client calls you by your correct name
  19. Client has the group number for WP plan
  20. Caller wants just a trust
  21. Calling on status of fee reimbursement
  22. Received a compliment
  23. Spouse calls and cannot access plan online because they are not the member Asks for a fix
  24. Caller is driving
  25. Business related exclusion