(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Scheduled a same day ER appointment
Scheduled at least 2 NP in one call
Took a call from Iroquois Park
Keep AHT under 5 minutes during 12-2pm rush.
A patient mentions fall weather
Took at least 50 calls
Introduce yourself to a team member you don't know
Deescalated an angry patient
Warm transferred a payment
Introduce yourself to a leader
Talk to someone in an office
Give a caller location/directions
Perfect adherence for one break
Kept ACW under 1 minute during the 12-2 rush
Scheduled a patient at alternate office
Ask the caller if they need additional appointments scheduled
