Introduceyourself toa leader Post a funfact aboutyourself inRandomchatTook acall fromIroquoisParkKeep AHTunder 5minutesduring 12-2pm rush.Scheduled anewMedicaidpatientcorrectlyKept ACWunder 1minuteduring the12-2 rushTook atleast 50callsScheduledat least 2NP in onecallScheduleda patient atalternateofficeIntroduceyourself to ateammember youdon't knowTalk tosomeonein anofficeWarmtransferreda paymentAsk the callerif they needadditionalappointmentsscheduledConfirmanarrivalPosted intheRandomchatScheduled asame dayERappointmentSaved anappt fromcancellationGive a callerlocation/directionsUse thenew WebMessagingfeaturePerfectadherencefor onebreakTake a callfromStonehavenEagleMountainDeescalatedan angrypatientSend acomplimentto acoworkerA patientmentionsfallweatherIntroduceyourself toa leader Post a funfact aboutyourself inRandomchatTook acall fromIroquoisParkKeep AHTunder 5minutesduring 12-2pm rush.Scheduled anewMedicaidpatientcorrectlyKept ACWunder 1minuteduring the12-2 rushTook atleast 50callsScheduledat least 2NP in onecallScheduleda patient atalternateofficeIntroduceyourself to ateammember youdon't knowTalk tosomeonein anofficeWarmtransferreda paymentAsk the callerif they needadditionalappointmentsscheduledConfirmanarrivalPosted intheRandomchatScheduled asame dayERappointmentSaved anappt fromcancellationGive a callerlocation/directionsUse thenew WebMessagingfeaturePerfectadherencefor onebreakTake a callfromStonehavenEagleMountainDeescalatedan angrypatientSend acomplimentto acoworkerA patientmentionsfallweather

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce yourself to a leader
  2. Post a fun fact about yourself in Random chat
  3. Took a call from Iroquois Park
  4. Keep AHT under 5 minutes during 12-2pm rush.
  5. Scheduled a new Medicaid patient correctly
  6. Kept ACW under 1 minute during the 12-2 rush
  7. Took at least 50 calls
  8. Scheduled at least 2 NP in one call
  9. Scheduled a patient at alternate office
  10. Introduce yourself to a team member you don't know
  11. Talk to someone in an office
  12. Warm transferred a payment
  13. Ask the caller if they need additional appointments scheduled
  14. Confirm an arrival
  15. Posted in the Random chat
  16. Scheduled a same day ER appointment
  17. Saved an appt from cancellation
  18. Give a caller location/directions
  19. Use the new Web Messaging feature
  20. Perfect adherence for one break
  21. Take a call from Stonehaven Eagle Mountain
  22. Deescalated an angry patient
  23. Send a compliment to a coworker
  24. A patient mentions fall weather