Ask the callerif they needadditionalappointmentsscheduledIntroduceyourself to ateammember youdon't knowConfirmanarrivalUse thenew WebMessagingfeatureKeep AHTunder 5minutesduring 12-2pm rush.Saved anappt fromcancellationPost a funfact aboutyourself inRandomchatPerfectadherencefor onebreakTake a callfromStonehavenEagleMountainTalk tosomeonein anofficeWarmtransferreda paymentScheduled asame dayERappointmentDeescalatedan angrypatientScheduledat least 2NP in onecallIntroduceyourself toa leader Send acomplimentto acoworkerGive a callerlocation/directionsPosted intheRandomchatTook acall fromIroquoisParkKept ACWunder 1minuteduring the12-2 rushScheduleda patient atalternateofficeA patientmentionsfallweatherScheduled anewMedicaidpatientcorrectlyTook atleast 50callsAsk the callerif they needadditionalappointmentsscheduledIntroduceyourself to ateammember youdon't knowConfirmanarrivalUse thenew WebMessagingfeatureKeep AHTunder 5minutesduring 12-2pm rush.Saved anappt fromcancellationPost a funfact aboutyourself inRandomchatPerfectadherencefor onebreakTake a callfromStonehavenEagleMountainTalk tosomeonein anofficeWarmtransferreda paymentScheduled asame dayERappointmentDeescalatedan angrypatientScheduledat least 2NP in onecallIntroduceyourself toa leader Send acomplimentto acoworkerGive a callerlocation/directionsPosted intheRandomchatTook acall fromIroquoisParkKept ACWunder 1minuteduring the12-2 rushScheduleda patient atalternateofficeA patientmentionsfallweatherScheduled anewMedicaidpatientcorrectlyTook atleast 50calls

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask the caller if they need additional appointments scheduled
  2. Introduce yourself to a team member you don't know
  3. Confirm an arrival
  4. Use the new Web Messaging feature
  5. Keep AHT under 5 minutes during 12-2pm rush.
  6. Saved an appt from cancellation
  7. Post a fun fact about yourself in Random chat
  8. Perfect adherence for one break
  9. Take a call from Stonehaven Eagle Mountain
  10. Talk to someone in an office
  11. Warm transferred a payment
  12. Scheduled a same day ER appointment
  13. Deescalated an angry patient
  14. Scheduled at least 2 NP in one call
  15. Introduce yourself to a leader
  16. Send a compliment to a coworker
  17. Give a caller location/directions
  18. Posted in the Random chat
  19. Took a call from Iroquois Park
  20. Kept ACW under 1 minute during the 12-2 rush
  21. Scheduled a patient at alternate office
  22. A patient mentions fall weather
  23. Scheduled a new Medicaid patient correctly
  24. Took at least 50 calls