Talk tosomeonein anofficeWarmtransferreda paymentDeescalatedan angrypatientPerfectadherencefor onebreakUse thenew WebMessagingfeatureGive a callerlocation/directionsTook atleast 50callsPosted intheRandomchatSend acomplimentto acoworkerAsk the callerif they needadditionalappointmentsscheduledTake a callfromStonehavenEagleMountainIntroduceyourself toa leader Scheduledat least 2NP in onecallTook acall fromIroquoisParkSaved anappt fromcancellationPost a funfact aboutyourself inRandomchatIntroduceyourself to ateammember youdon't knowConfirmanarrivalA patientmentionsfallweatherKeep AHTunder 5minutesduring 12-2pm rush.Scheduled asame dayERappointmentScheduleda patient atalternateofficeScheduled anewMedicaidpatientcorrectlyKept ACWunder 1minuteduring the12-2 rushTalk tosomeonein anofficeWarmtransferreda paymentDeescalatedan angrypatientPerfectadherencefor onebreakUse thenew WebMessagingfeatureGive a callerlocation/directionsTook atleast 50callsPosted intheRandomchatSend acomplimentto acoworkerAsk the callerif they needadditionalappointmentsscheduledTake a callfromStonehavenEagleMountainIntroduceyourself toa leader Scheduledat least 2NP in onecallTook acall fromIroquoisParkSaved anappt fromcancellationPost a funfact aboutyourself inRandomchatIntroduceyourself to ateammember youdon't knowConfirmanarrivalA patientmentionsfallweatherKeep AHTunder 5minutesduring 12-2pm rush.Scheduled asame dayERappointmentScheduleda patient atalternateofficeScheduled anewMedicaidpatientcorrectlyKept ACWunder 1minuteduring the12-2 rush

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk to someone in an office
  2. Warm transferred a payment
  3. Deescalated an angry patient
  4. Perfect adherence for one break
  5. Use the new Web Messaging feature
  6. Give a caller location/directions
  7. Took at least 50 calls
  8. Posted in the Random chat
  9. Send a compliment to a coworker
  10. Ask the caller if they need additional appointments scheduled
  11. Take a call from Stonehaven Eagle Mountain
  12. Introduce yourself to a leader
  13. Scheduled at least 2 NP in one call
  14. Took a call from Iroquois Park
  15. Saved an appt from cancellation
  16. Post a fun fact about yourself in Random chat
  17. Introduce yourself to a team member you don't know
  18. Confirm an arrival
  19. A patient mentions fall weather
  20. Keep AHT under 5 minutes during 12-2pm rush.
  21. Scheduled a same day ER appointment
  22. Scheduled a patient at alternate office
  23. Scheduled a new Medicaid patient correctly
  24. Kept ACW under 1 minute during the 12-2 rush