Perfectadherencefor onebreakScheduled asame dayERappointmentDeescalatedan angrypatientWarmtransferreda paymentIntroduceyourself toa leader Saved anappt fromcancellationGive a callerlocation/directionsTake a callfromStonehavenEagleMountainScheduledat least 2NP in onecallTalk tosomeonein anofficeUse thenew WebMessagingfeaturePosted intheRandomchatA patientmentionsfallweatherTook atleast 50callsIntroduceyourself to ateammember youdon't knowScheduleda patient atalternateofficeKept ACWunder 1minuteduring the12-2 rushScheduled anewMedicaidpatientcorrectlySend acomplimentto acoworkerKeep AHTunder 5minutesduring 12-2pm rush.Post a funfact aboutyourself inRandomchatTook acall fromIroquoisParkAsk the callerif they needadditionalappointmentsscheduledConfirmanarrivalPerfectadherencefor onebreakScheduled asame dayERappointmentDeescalatedan angrypatientWarmtransferreda paymentIntroduceyourself toa leader Saved anappt fromcancellationGive a callerlocation/directionsTake a callfromStonehavenEagleMountainScheduledat least 2NP in onecallTalk tosomeonein anofficeUse thenew WebMessagingfeaturePosted intheRandomchatA patientmentionsfallweatherTook atleast 50callsIntroduceyourself to ateammember youdon't knowScheduleda patient atalternateofficeKept ACWunder 1minuteduring the12-2 rushScheduled anewMedicaidpatientcorrectlySend acomplimentto acoworkerKeep AHTunder 5minutesduring 12-2pm rush.Post a funfact aboutyourself inRandomchatTook acall fromIroquoisParkAsk the callerif they needadditionalappointmentsscheduledConfirmanarrival

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perfect adherence for one break
  2. Scheduled a same day ER appointment
  3. Deescalated an angry patient
  4. Warm transferred a payment
  5. Introduce yourself to a leader
  6. Saved an appt from cancellation
  7. Give a caller location/directions
  8. Take a call from Stonehaven Eagle Mountain
  9. Scheduled at least 2 NP in one call
  10. Talk to someone in an office
  11. Use the new Web Messaging feature
  12. Posted in the Random chat
  13. A patient mentions fall weather
  14. Took at least 50 calls
  15. Introduce yourself to a team member you don't know
  16. Scheduled a patient at alternate office
  17. Kept ACW under 1 minute during the 12-2 rush
  18. Scheduled a new Medicaid patient correctly
  19. Send a compliment to a coworker
  20. Keep AHT under 5 minutes during 12-2pm rush.
  21. Post a fun fact about yourself in Random chat
  22. Took a call from Iroquois Park
  23. Ask the caller if they need additional appointments scheduled
  24. Confirm an arrival