Introduceyourself toa leader Scheduleda patient atalternateofficeUse thenew WebMessagingfeatureWarmtransferreda paymentTalk tosomeonein anofficeTake a callfromStonehavenEagleMountainConfirmanarrivalTook atleast 50callsIntroduceyourself to ateammember youdon't knowTook acall fromIroquoisParkSend acomplimentto acoworkerDeescalatedan angrypatientKept ACWunder 1minuteduring the12-2 rushScheduled anewMedicaidpatientcorrectlyPost a funfact aboutyourself inRandomchatScheduledat least 2NP in onecallKeep AHTunder 5minutesduring 12-2pm rush.Posted intheRandomchatScheduled asame dayERappointmentPerfectadherencefor onebreakAsk the callerif they needadditionalappointmentsscheduledSaved anappt fromcancellationA patientmentionsfallweatherGive a callerlocation/directionsIntroduceyourself toa leader Scheduleda patient atalternateofficeUse thenew WebMessagingfeatureWarmtransferreda paymentTalk tosomeonein anofficeTake a callfromStonehavenEagleMountainConfirmanarrivalTook atleast 50callsIntroduceyourself to ateammember youdon't knowTook acall fromIroquoisParkSend acomplimentto acoworkerDeescalatedan angrypatientKept ACWunder 1minuteduring the12-2 rushScheduled anewMedicaidpatientcorrectlyPost a funfact aboutyourself inRandomchatScheduledat least 2NP in onecallKeep AHTunder 5minutesduring 12-2pm rush.Posted intheRandomchatScheduled asame dayERappointmentPerfectadherencefor onebreakAsk the callerif they needadditionalappointmentsscheduledSaved anappt fromcancellationA patientmentionsfallweatherGive a callerlocation/directions

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce yourself to a leader
  2. Scheduled a patient at alternate office
  3. Use the new Web Messaging feature
  4. Warm transferred a payment
  5. Talk to someone in an office
  6. Take a call from Stonehaven Eagle Mountain
  7. Confirm an arrival
  8. Took at least 50 calls
  9. Introduce yourself to a team member you don't know
  10. Took a call from Iroquois Park
  11. Send a compliment to a coworker
  12. Deescalated an angry patient
  13. Kept ACW under 1 minute during the 12-2 rush
  14. Scheduled a new Medicaid patient correctly
  15. Post a fun fact about yourself in Random chat
  16. Scheduled at least 2 NP in one call
  17. Keep AHT under 5 minutes during 12-2pm rush.
  18. Posted in the Random chat
  19. Scheduled a same day ER appointment
  20. Perfect adherence for one break
  21. Ask the caller if they need additional appointments scheduled
  22. Saved an appt from cancellation
  23. A patient mentions fall weather
  24. Give a caller location/directions