Scheduledat least 2NP in onecallDeescalatedan angrypatientGive a callerlocation/directionsScheduled anewMedicaidpatientcorrectlyScheduleda patient atalternateofficeTake a callfromStonehavenEagleMountainPost a funfact aboutyourself inRandomchatTalk tosomeonein anofficeWarmtransferreda paymentTook acall fromIroquoisParkConfirmanarrivalSaved anappt fromcancellationAsk the callerif they needadditionalappointmentsscheduledUse thenew WebMessagingfeatureIntroduceyourself to ateammember youdon't knowScheduled asame dayERappointmentPerfectadherencefor onebreakKept ACWunder 1minuteduring the12-2 rushSend acomplimentto acoworkerKeep AHTunder 5minutesduring 12-2pm rush.Took atleast 50callsA patientmentionsfallweatherIntroduceyourself toa leader Posted intheRandomchatScheduledat least 2NP in onecallDeescalatedan angrypatientGive a callerlocation/directionsScheduled anewMedicaidpatientcorrectlyScheduleda patient atalternateofficeTake a callfromStonehavenEagleMountainPost a funfact aboutyourself inRandomchatTalk tosomeonein anofficeWarmtransferreda paymentTook acall fromIroquoisParkConfirmanarrivalSaved anappt fromcancellationAsk the callerif they needadditionalappointmentsscheduledUse thenew WebMessagingfeatureIntroduceyourself to ateammember youdon't knowScheduled asame dayERappointmentPerfectadherencefor onebreakKept ACWunder 1minuteduring the12-2 rushSend acomplimentto acoworkerKeep AHTunder 5minutesduring 12-2pm rush.Took atleast 50callsA patientmentionsfallweatherIntroduceyourself toa leader Posted intheRandomchat

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled at least 2 NP in one call
  2. Deescalated an angry patient
  3. Give a caller location/directions
  4. Scheduled a new Medicaid patient correctly
  5. Scheduled a patient at alternate office
  6. Take a call from Stonehaven Eagle Mountain
  7. Post a fun fact about yourself in Random chat
  8. Talk to someone in an office
  9. Warm transferred a payment
  10. Took a call from Iroquois Park
  11. Confirm an arrival
  12. Saved an appt from cancellation
  13. Ask the caller if they need additional appointments scheduled
  14. Use the new Web Messaging feature
  15. Introduce yourself to a team member you don't know
  16. Scheduled a same day ER appointment
  17. Perfect adherence for one break
  18. Kept ACW under 1 minute during the 12-2 rush
  19. Send a compliment to a coworker
  20. Keep AHT under 5 minutes during 12-2pm rush.
  21. Took at least 50 calls
  22. A patient mentions fall weather
  23. Introduce yourself to a leader
  24. Posted in the Random chat