Took acall fromIroquoisParkScheduleda patient atalternateofficeScheduled anewMedicaidpatientcorrectlyPost a funfact aboutyourself inRandomchatSend acomplimentto acoworkerPosted intheRandomchatWarmtransferreda paymentSaved anappt fromcancellationIntroduceyourself toa leader A patientmentionsfallweatherTook atleast 50callsPerfectadherencefor onebreakTalk tosomeonein anofficeTake a callfromStonehavenEagleMountainUse thenew WebMessagingfeatureScheduledat least 2NP in onecallDeescalatedan angrypatientKeep AHTunder 5minutesduring 12-2pm rush.Introduceyourself to ateammember youdon't knowGive a callerlocation/directionsAsk the callerif they needadditionalappointmentsscheduledConfirmanarrivalKept ACWunder 1minuteduring the12-2 rushScheduled asame dayERappointmentTook acall fromIroquoisParkScheduleda patient atalternateofficeScheduled anewMedicaidpatientcorrectlyPost a funfact aboutyourself inRandomchatSend acomplimentto acoworkerPosted intheRandomchatWarmtransferreda paymentSaved anappt fromcancellationIntroduceyourself toa leader A patientmentionsfallweatherTook atleast 50callsPerfectadherencefor onebreakTalk tosomeonein anofficeTake a callfromStonehavenEagleMountainUse thenew WebMessagingfeatureScheduledat least 2NP in onecallDeescalatedan angrypatientKeep AHTunder 5minutesduring 12-2pm rush.Introduceyourself to ateammember youdon't knowGive a callerlocation/directionsAsk the callerif they needadditionalappointmentsscheduledConfirmanarrivalKept ACWunder 1minuteduring the12-2 rushScheduled asame dayERappointment

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a call from Iroquois Park
  2. Scheduled a patient at alternate office
  3. Scheduled a new Medicaid patient correctly
  4. Post a fun fact about yourself in Random chat
  5. Send a compliment to a coworker
  6. Posted in the Random chat
  7. Warm transferred a payment
  8. Saved an appt from cancellation
  9. Introduce yourself to a leader
  10. A patient mentions fall weather
  11. Took at least 50 calls
  12. Perfect adherence for one break
  13. Talk to someone in an office
  14. Take a call from Stonehaven Eagle Mountain
  15. Use the new Web Messaging feature
  16. Scheduled at least 2 NP in one call
  17. Deescalated an angry patient
  18. Keep AHT under 5 minutes during 12-2pm rush.
  19. Introduce yourself to a team member you don't know
  20. Give a caller location/directions
  21. Ask the caller if they need additional appointments scheduled
  22. Confirm an arrival
  23. Kept ACW under 1 minute during the 12-2 rush
  24. Scheduled a same day ER appointment