(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Kept ACW under 1 minute during the 12-2 rush
Scheduled a same day ER appointment
Took at least 50 calls
Posted in the Random chat
Confirm an arrival
Use the new Web Messaging feature
Scheduled a new Medicaid patient correctly
Took a call from Iroquois Park
Saved an appt from cancellation
Introduce yourself to a leader
Give a caller location/directions
A patient mentions fall weather
Post a fun fact about yourself in Random chat
Send a compliment to a coworker
Talk to someone in an office
Deescalated an angry patient
Warm transferred a payment
Scheduled a patient at alternate office
Ask the caller if they need additional appointments scheduled
Keep AHT under 5 minutes during 12-2pm rush.
Introduce yourself to a team member you don't know