Deescalatedan angrypatientScheduled asame dayERappointmentTalk tosomeonein anofficeIntroduceyourself toa leader Warmtransferreda paymentIntroduceyourself to ateammember youdon't knowAsk the callerif they needadditionalappointmentsscheduledScheduledat least 2NP in onecallScheduleda patient atalternateofficeSaved anappt fromcancellationKeep AHTunder 5minutesduring 12-2pm rush.A patientmentionsfallweatherPerfectadherencefor onebreakPost a funfact aboutyourself inRandomchatTake a callfromStonehavenEagleMountainConfirmanarrivalScheduled anewMedicaidpatientcorrectlyKept ACWunder 1minuteduring the12-2 rushTook atleast 50callsPosted intheRandomchatTook acall fromIroquoisParkGive a callerlocation/directionsSend acomplimentto acoworkerUse thenew WebMessagingfeatureDeescalatedan angrypatientScheduled asame dayERappointmentTalk tosomeonein anofficeIntroduceyourself toa leader Warmtransferreda paymentIntroduceyourself to ateammember youdon't knowAsk the callerif they needadditionalappointmentsscheduledScheduledat least 2NP in onecallScheduleda patient atalternateofficeSaved anappt fromcancellationKeep AHTunder 5minutesduring 12-2pm rush.A patientmentionsfallweatherPerfectadherencefor onebreakPost a funfact aboutyourself inRandomchatTake a callfromStonehavenEagleMountainConfirmanarrivalScheduled anewMedicaidpatientcorrectlyKept ACWunder 1minuteduring the12-2 rushTook atleast 50callsPosted intheRandomchatTook acall fromIroquoisParkGive a callerlocation/directionsSend acomplimentto acoworkerUse thenew WebMessagingfeature

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalated an angry patient
  2. Scheduled a same day ER appointment
  3. Talk to someone in an office
  4. Introduce yourself to a leader
  5. Warm transferred a payment
  6. Introduce yourself to a team member you don't know
  7. Ask the caller if they need additional appointments scheduled
  8. Scheduled at least 2 NP in one call
  9. Scheduled a patient at alternate office
  10. Saved an appt from cancellation
  11. Keep AHT under 5 minutes during 12-2pm rush.
  12. A patient mentions fall weather
  13. Perfect adherence for one break
  14. Post a fun fact about yourself in Random chat
  15. Take a call from Stonehaven Eagle Mountain
  16. Confirm an arrival
  17. Scheduled a new Medicaid patient correctly
  18. Kept ACW under 1 minute during the 12-2 rush
  19. Took at least 50 calls
  20. Posted in the Random chat
  21. Took a call from Iroquois Park
  22. Give a caller location/directions
  23. Send a compliment to a coworker
  24. Use the new Web Messaging feature