Introduceyourself toa leader Post a funfact aboutyourself inRandomchatTook atleast 50callsScheduledat least 2NP in onecallIntroduceyourself to ateammember youdon't knowAsk the callerif they needadditionalappointmentsscheduledScheduled asame dayERappointmentTook acall fromIroquoisParkScheduleda patient atalternateofficeTake a callfromStonehavenEagleMountainTalk tosomeonein anofficeDeescalatedan angrypatientPerfectadherencefor onebreakUse thenew WebMessagingfeatureConfirmanarrivalKept ACWunder 1minuteduring the12-2 rushScheduled anewMedicaidpatientcorrectlyWarmtransferreda paymentSend acomplimentto acoworkerKeep AHTunder 5minutesduring 12-2pm rush.A patientmentionsfallweatherSaved anappt fromcancellationGive a callerlocation/directionsPosted intheRandomchatIntroduceyourself toa leader Post a funfact aboutyourself inRandomchatTook atleast 50callsScheduledat least 2NP in onecallIntroduceyourself to ateammember youdon't knowAsk the callerif they needadditionalappointmentsscheduledScheduled asame dayERappointmentTook acall fromIroquoisParkScheduleda patient atalternateofficeTake a callfromStonehavenEagleMountainTalk tosomeonein anofficeDeescalatedan angrypatientPerfectadherencefor onebreakUse thenew WebMessagingfeatureConfirmanarrivalKept ACWunder 1minuteduring the12-2 rushScheduled anewMedicaidpatientcorrectlyWarmtransferreda paymentSend acomplimentto acoworkerKeep AHTunder 5minutesduring 12-2pm rush.A patientmentionsfallweatherSaved anappt fromcancellationGive a callerlocation/directionsPosted intheRandomchat

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce yourself to a leader
  2. Post a fun fact about yourself in Random chat
  3. Took at least 50 calls
  4. Scheduled at least 2 NP in one call
  5. Introduce yourself to a team member you don't know
  6. Ask the caller if they need additional appointments scheduled
  7. Scheduled a same day ER appointment
  8. Took a call from Iroquois Park
  9. Scheduled a patient at alternate office
  10. Take a call from Stonehaven Eagle Mountain
  11. Talk to someone in an office
  12. Deescalated an angry patient
  13. Perfect adherence for one break
  14. Use the new Web Messaging feature
  15. Confirm an arrival
  16. Kept ACW under 1 minute during the 12-2 rush
  17. Scheduled a new Medicaid patient correctly
  18. Warm transferred a payment
  19. Send a compliment to a coworker
  20. Keep AHT under 5 minutes during 12-2pm rush.
  21. A patient mentions fall weather
  22. Saved an appt from cancellation
  23. Give a caller location/directions
  24. Posted in the Random chat