Took atleast 50callsUse thenew WebMessagingfeatureA patientmentionsfallweatherGive a callerlocation/directionsPost a funfact aboutyourself inRandomchatTalk tosomeonein anofficeAsk the callerif they needadditionalappointmentsscheduledIntroduceyourself to ateammember youdon't knowScheduled anewMedicaidpatientcorrectlyConfirmanarrivalTake a callfromStonehavenEagleMountainIntroduceyourself toa leader Scheduledat least 2NP in onecallDeescalatedan angrypatientSend acomplimentto acoworkerSaved anappt fromcancellationKept ACWunder 1minuteduring the12-2 rushPosted intheRandomchatScheduleda patient atalternateofficeKeep AHTunder 5minutesduring 12-2pm rush.Warmtransferreda paymentScheduled asame dayERappointmentPerfectadherencefor onebreakTook acall fromIroquoisParkTook atleast 50callsUse thenew WebMessagingfeatureA patientmentionsfallweatherGive a callerlocation/directionsPost a funfact aboutyourself inRandomchatTalk tosomeonein anofficeAsk the callerif they needadditionalappointmentsscheduledIntroduceyourself to ateammember youdon't knowScheduled anewMedicaidpatientcorrectlyConfirmanarrivalTake a callfromStonehavenEagleMountainIntroduceyourself toa leader Scheduledat least 2NP in onecallDeescalatedan angrypatientSend acomplimentto acoworkerSaved anappt fromcancellationKept ACWunder 1minuteduring the12-2 rushPosted intheRandomchatScheduleda patient atalternateofficeKeep AHTunder 5minutesduring 12-2pm rush.Warmtransferreda paymentScheduled asame dayERappointmentPerfectadherencefor onebreakTook acall fromIroquoisPark

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took at least 50 calls
  2. Use the new Web Messaging feature
  3. A patient mentions fall weather
  4. Give a caller location/directions
  5. Post a fun fact about yourself in Random chat
  6. Talk to someone in an office
  7. Ask the caller if they need additional appointments scheduled
  8. Introduce yourself to a team member you don't know
  9. Scheduled a new Medicaid patient correctly
  10. Confirm an arrival
  11. Take a call from Stonehaven Eagle Mountain
  12. Introduce yourself to a leader
  13. Scheduled at least 2 NP in one call
  14. Deescalated an angry patient
  15. Send a compliment to a coworker
  16. Saved an appt from cancellation
  17. Kept ACW under 1 minute during the 12-2 rush
  18. Posted in the Random chat
  19. Scheduled a patient at alternate office
  20. Keep AHT under 5 minutes during 12-2pm rush.
  21. Warm transferred a payment
  22. Scheduled a same day ER appointment
  23. Perfect adherence for one break
  24. Took a call from Iroquois Park