Give a callerlocation/directionsUse thenew WebMessagingfeatureKept ACWunder 1minuteduring the12-2 rushScheduled asame dayERappointmentAsk the callerif they needadditionalappointmentsscheduledConfirmanarrivalPerfectadherencefor onebreakWarmtransferreda paymentPost a funfact aboutyourself inRandomchatScheduled anewMedicaidpatientcorrectlyIntroduceyourself to ateammember youdon't knowTook atleast 50callsScheduledat least 2NP in onecallScheduleda patient atalternateofficeTalk tosomeonein anofficeKeep AHTunder 5minutesduring 12-2pm rush.Took acall fromIroquoisParkA patientmentionsfallweatherDeescalatedan angrypatientIntroduceyourself toa leader Take a callfromStonehavenEagleMountainSend acomplimentto acoworkerPosted intheRandomchatSaved anappt fromcancellationGive a callerlocation/directionsUse thenew WebMessagingfeatureKept ACWunder 1minuteduring the12-2 rushScheduled asame dayERappointmentAsk the callerif they needadditionalappointmentsscheduledConfirmanarrivalPerfectadherencefor onebreakWarmtransferreda paymentPost a funfact aboutyourself inRandomchatScheduled anewMedicaidpatientcorrectlyIntroduceyourself to ateammember youdon't knowTook atleast 50callsScheduledat least 2NP in onecallScheduleda patient atalternateofficeTalk tosomeonein anofficeKeep AHTunder 5minutesduring 12-2pm rush.Took acall fromIroquoisParkA patientmentionsfallweatherDeescalatedan angrypatientIntroduceyourself toa leader Take a callfromStonehavenEagleMountainSend acomplimentto acoworkerPosted intheRandomchatSaved anappt fromcancellation

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a caller location/directions
  2. Use the new Web Messaging feature
  3. Kept ACW under 1 minute during the 12-2 rush
  4. Scheduled a same day ER appointment
  5. Ask the caller if they need additional appointments scheduled
  6. Confirm an arrival
  7. Perfect adherence for one break
  8. Warm transferred a payment
  9. Post a fun fact about yourself in Random chat
  10. Scheduled a new Medicaid patient correctly
  11. Introduce yourself to a team member you don't know
  12. Took at least 50 calls
  13. Scheduled at least 2 NP in one call
  14. Scheduled a patient at alternate office
  15. Talk to someone in an office
  16. Keep AHT under 5 minutes during 12-2pm rush.
  17. Took a call from Iroquois Park
  18. A patient mentions fall weather
  19. Deescalated an angry patient
  20. Introduce yourself to a leader
  21. Take a call from Stonehaven Eagle Mountain
  22. Send a compliment to a coworker
  23. Posted in the Random chat
  24. Saved an appt from cancellation