Kept ACWunder 1minuteduring the12-2 rushScheduled asame dayERappointmentTook atleast 50callsPosted intheRandomchatConfirmanarrivalUse thenew WebMessagingfeatureScheduled anewMedicaidpatientcorrectlyTook acall fromIroquoisParkSaved anappt fromcancellationIntroduceyourself toa leader Give a callerlocation/directionsA patientmentionsfallweatherPost a funfact aboutyourself inRandomchatSend acomplimentto acoworkerTalk tosomeonein anofficeDeescalatedan angrypatientWarmtransferreda paymentScheduleda patient atalternateofficeAsk the callerif they needadditionalappointmentsscheduledKeep AHTunder 5minutesduring 12-2pm rush.Introduceyourself to ateammember youdon't knowTake a callfromStonehavenEagleMountainPerfectadherencefor onebreakScheduledat least 2NP in onecallKept ACWunder 1minuteduring the12-2 rushScheduled asame dayERappointmentTook atleast 50callsPosted intheRandomchatConfirmanarrivalUse thenew WebMessagingfeatureScheduled anewMedicaidpatientcorrectlyTook acall fromIroquoisParkSaved anappt fromcancellationIntroduceyourself toa leader Give a callerlocation/directionsA patientmentionsfallweatherPost a funfact aboutyourself inRandomchatSend acomplimentto acoworkerTalk tosomeonein anofficeDeescalatedan angrypatientWarmtransferreda paymentScheduleda patient atalternateofficeAsk the callerif they needadditionalappointmentsscheduledKeep AHTunder 5minutesduring 12-2pm rush.Introduceyourself to ateammember youdon't knowTake a callfromStonehavenEagleMountainPerfectadherencefor onebreakScheduledat least 2NP in onecall

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Kept ACW under 1 minute during the 12-2 rush
  2. Scheduled a same day ER appointment
  3. Took at least 50 calls
  4. Posted in the Random chat
  5. Confirm an arrival
  6. Use the new Web Messaging feature
  7. Scheduled a new Medicaid patient correctly
  8. Took a call from Iroquois Park
  9. Saved an appt from cancellation
  10. Introduce yourself to a leader
  11. Give a caller location/directions
  12. A patient mentions fall weather
  13. Post a fun fact about yourself in Random chat
  14. Send a compliment to a coworker
  15. Talk to someone in an office
  16. Deescalated an angry patient
  17. Warm transferred a payment
  18. Scheduled a patient at alternate office
  19. Ask the caller if they need additional appointments scheduled
  20. Keep AHT under 5 minutes during 12-2pm rush.
  21. Introduce yourself to a team member you don't know
  22. Take a call from Stonehaven Eagle Mountain
  23. Perfect adherence for one break
  24. Scheduled at least 2 NP in one call