Talk tosomeonein anofficePerfectadherencefor onebreakIntroduceyourself toa leader Use thenew WebMessagingfeatureIntroduceyourself to ateammember youdon't knowTook acall fromIroquoisParkKept ACWunder 1minuteduring the12-2 rushTake a callfromStonehavenEagleMountainKeep AHTunder 5minutesduring 12-2pm rush.Give a callerlocation/directionsWarmtransferreda paymentA patientmentionsfallweatherConfirmanarrivalScheduleda patient atalternateofficeScheduled anewMedicaidpatientcorrectlyScheduled asame dayERappointmentScheduledat least 2NP in onecallSend acomplimentto acoworkerSaved anappt fromcancellationPost a funfact aboutyourself inRandomchatAsk the callerif they needadditionalappointmentsscheduledPosted intheRandomchatDeescalatedan angrypatientTook atleast 50callsTalk tosomeonein anofficePerfectadherencefor onebreakIntroduceyourself toa leader Use thenew WebMessagingfeatureIntroduceyourself to ateammember youdon't knowTook acall fromIroquoisParkKept ACWunder 1minuteduring the12-2 rushTake a callfromStonehavenEagleMountainKeep AHTunder 5minutesduring 12-2pm rush.Give a callerlocation/directionsWarmtransferreda paymentA patientmentionsfallweatherConfirmanarrivalScheduleda patient atalternateofficeScheduled anewMedicaidpatientcorrectlyScheduled asame dayERappointmentScheduledat least 2NP in onecallSend acomplimentto acoworkerSaved anappt fromcancellationPost a funfact aboutyourself inRandomchatAsk the callerif they needadditionalappointmentsscheduledPosted intheRandomchatDeescalatedan angrypatientTook atleast 50calls

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk to someone in an office
  2. Perfect adherence for one break
  3. Introduce yourself to a leader
  4. Use the new Web Messaging feature
  5. Introduce yourself to a team member you don't know
  6. Took a call from Iroquois Park
  7. Kept ACW under 1 minute during the 12-2 rush
  8. Take a call from Stonehaven Eagle Mountain
  9. Keep AHT under 5 minutes during 12-2pm rush.
  10. Give a caller location/directions
  11. Warm transferred a payment
  12. A patient mentions fall weather
  13. Confirm an arrival
  14. Scheduled a patient at alternate office
  15. Scheduled a new Medicaid patient correctly
  16. Scheduled a same day ER appointment
  17. Scheduled at least 2 NP in one call
  18. Send a compliment to a coworker
  19. Saved an appt from cancellation
  20. Post a fun fact about yourself in Random chat
  21. Ask the caller if they need additional appointments scheduled
  22. Posted in the Random chat
  23. Deescalated an angry patient
  24. Took at least 50 calls