Took atleast 50callsPerfectadherencefor onebreakScheduledat least 2NP in onecallPosted intheRandomchatA patientmentionsfallweatherKeep AHTunder 5minutesduring 12-2pm rush.Kept ACWunder 1minuteduring the12-2 rushIntroduceyourself to ateammember youdon't knowConfirmanarrivalTalk tosomeonein anofficeIntroduceyourself toa leader Deescalatedan angrypatientScheduleda patient atalternateofficePost a funfact aboutyourself inRandomchatAsk the callerif they needadditionalappointmentsscheduledSend acomplimentto acoworkerGive a callerlocation/directionsTake a callfromStonehavenEagleMountainScheduled asame dayERappointmentUse thenew WebMessagingfeatureScheduled anewMedicaidpatientcorrectlySaved anappt fromcancellationWarmtransferreda paymentTook acall fromIroquoisParkTook atleast 50callsPerfectadherencefor onebreakScheduledat least 2NP in onecallPosted intheRandomchatA patientmentionsfallweatherKeep AHTunder 5minutesduring 12-2pm rush.Kept ACWunder 1minuteduring the12-2 rushIntroduceyourself to ateammember youdon't knowConfirmanarrivalTalk tosomeonein anofficeIntroduceyourself toa leader Deescalatedan angrypatientScheduleda patient atalternateofficePost a funfact aboutyourself inRandomchatAsk the callerif they needadditionalappointmentsscheduledSend acomplimentto acoworkerGive a callerlocation/directionsTake a callfromStonehavenEagleMountainScheduled asame dayERappointmentUse thenew WebMessagingfeatureScheduled anewMedicaidpatientcorrectlySaved anappt fromcancellationWarmtransferreda paymentTook acall fromIroquoisPark

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Took at least 50 calls
  2. Perfect adherence for one break
  3. Scheduled at least 2 NP in one call
  4. Posted in the Random chat
  5. A patient mentions fall weather
  6. Keep AHT under 5 minutes during 12-2pm rush.
  7. Kept ACW under 1 minute during the 12-2 rush
  8. Introduce yourself to a team member you don't know
  9. Confirm an arrival
  10. Talk to someone in an office
  11. Introduce yourself to a leader
  12. Deescalated an angry patient
  13. Scheduled a patient at alternate office
  14. Post a fun fact about yourself in Random chat
  15. Ask the caller if they need additional appointments scheduled
  16. Send a compliment to a coworker
  17. Give a caller location/directions
  18. Take a call from Stonehaven Eagle Mountain
  19. Scheduled a same day ER appointment
  20. Use the new Web Messaging feature
  21. Scheduled a new Medicaid patient correctly
  22. Saved an appt from cancellation
  23. Warm transferred a payment
  24. Took a call from Iroquois Park