Scheduleda patient atalternateofficeKeep AHTunder 5minutesduring 12-2pm rush.Give a callerlocation/directionsPosted intheRandomchatKept ACWunder 1minuteduring the12-2 rushIntroduceyourself toa leader Took atleast 50callsSend acomplimentto acoworkerTook acall fromIroquoisParkTalk tosomeonein anofficeTake a callfromStonehavenEagleMountainUse thenew WebMessagingfeatureScheduled anewMedicaidpatientcorrectlyDeescalatedan angrypatientAsk the callerif they needadditionalappointmentsscheduledA patientmentionsfallweatherIntroduceyourself to ateammember youdon't knowWarmtransferreda paymentPerfectadherencefor onebreakSaved anappt fromcancellationScheduledat least 2NP in onecallPost a funfact aboutyourself inRandomchatScheduled asame dayERappointmentConfirmanarrivalScheduleda patient atalternateofficeKeep AHTunder 5minutesduring 12-2pm rush.Give a callerlocation/directionsPosted intheRandomchatKept ACWunder 1minuteduring the12-2 rushIntroduceyourself toa leader Took atleast 50callsSend acomplimentto acoworkerTook acall fromIroquoisParkTalk tosomeonein anofficeTake a callfromStonehavenEagleMountainUse thenew WebMessagingfeatureScheduled anewMedicaidpatientcorrectlyDeescalatedan angrypatientAsk the callerif they needadditionalappointmentsscheduledA patientmentionsfallweatherIntroduceyourself to ateammember youdon't knowWarmtransferreda paymentPerfectadherencefor onebreakSaved anappt fromcancellationScheduledat least 2NP in onecallPost a funfact aboutyourself inRandomchatScheduled asame dayERappointmentConfirmanarrival

Customer Service Week! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled a patient at alternate office
  2. Keep AHT under 5 minutes during 12-2pm rush.
  3. Give a caller location/directions
  4. Posted in the Random chat
  5. Kept ACW under 1 minute during the 12-2 rush
  6. Introduce yourself to a leader
  7. Took at least 50 calls
  8. Send a compliment to a coworker
  9. Took a call from Iroquois Park
  10. Talk to someone in an office
  11. Take a call from Stonehaven Eagle Mountain
  12. Use the new Web Messaging feature
  13. Scheduled a new Medicaid patient correctly
  14. Deescalated an angry patient
  15. Ask the caller if they need additional appointments scheduled
  16. A patient mentions fall weather
  17. Introduce yourself to a team member you don't know
  18. Warm transferred a payment
  19. Perfect adherence for one break
  20. Saved an appt from cancellation
  21. Scheduled at least 2 NP in one call
  22. Post a fun fact about yourself in Random chat
  23. Scheduled a same day ER appointment
  24. Confirm an arrival