Took anIOCShandoffReportedback onyour 1:1goalTransferredcall to CSAttendedApplicationSupportEmpathyHourIncreasedCSATCaught 3FrozenFico’sHelpeduploadcorrectbank docPut ina DGrequestTransferredcall to CSChecked inwith anotherco-worker tosee how youcan helpEnded callw/appreciativecustomerHelped aforeignapplicantRequestedthe re-send of 5SocuresAttendedthe AMAwith BlakeCaught 3FrozenFico’sSet up ameeting withyour mentorto attend inthe next weekTook anIOCShandoffAssisted inquestion inApp SupportChannelTurned oncameraduring teamZoomAfter callwork <1minute for 3calls straightPut ina DGrequestUploaded abank documentto DMC forapplicant havingtroublesBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowEnded callw/appreciativecustomerTook anIOCShandoffReportedback onyour 1:1goalTransferredcall to CSAttendedApplicationSupportEmpathyHourIncreasedCSATCaught 3FrozenFico’sHelpeduploadcorrectbank docPut ina DGrequestTransferredcall to CSChecked inwith anotherco-worker tosee how youcan helpEnded callw/appreciativecustomerHelped aforeignapplicantRequestedthe re-send of 5SocuresAttendedthe AMAwith BlakeCaught 3FrozenFico’sSet up ameeting withyour mentorto attend inthe next weekTook anIOCShandoffAssisted inquestion inApp SupportChannelTurned oncameraduring teamZoomAfter callwork <1minute for 3calls straightPut ina DGrequestUploaded abank documentto DMC forapplicant havingtroublesBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowEnded callw/appreciativecustomer

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Took an IOCS handoff
  2. Reported back on your 1:1 goal
  3. Transferred call to CS
  4. Attended Application Support Empathy Hour
  5. Increased CSAT
  6. Caught 3 Frozen Fico’s
  7. Helped upload correct bank doc
  8. Put in a DG request
  9. Transferred call to CS
  10. Checked in with another co-worker to see how you can help
  11. Ended call w/ appreciative customer
  12. Helped a foreign applicant
  13. Requested the re-send of 5 Socures
  14. Attended the AMA with Blake
  15. Caught 3 Frozen Fico’s
  16. Set up a meeting with your mentor to attend in the next week
  17. Took an IOCS handoff
  18. Assisted in question in App Support Channel
  19. Turned on camera during team Zoom
  20. After call work <1 minute for 3 calls straight
  21. Put in a DG request
  22. Uploaded a bank document to DMC for applicant having troubles
  23. Been on time to morning huddle (no more than 1 minute late) for 4 days in a row
  24. Ended call w/ appreciative customer