Caught 3FrozenFico’sTransferredcall to CSAssisted inquestion inApp SupportChannelCaught 3FrozenFico’sSet up ameeting withyour mentorto attend inthe next weekTook anIOCShandoffAttendedApplicationSupportEmpathyHourEnded callw/appreciativecustomerReportedback onyour 1:1goalPut ina DGrequestUploaded abank documentto DMC forapplicant havingtroublesPut ina DGrequestTurned oncameraduring teamZoomChecked inwith anotherco-worker tosee how youcan helpBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowIncreasedCSATTransferredcall to CSAfter callwork <1minute for 3calls straightHelped aforeignapplicantHelpeduploadcorrectbank docAttendedthe AMAwith BlakeEnded callw/appreciativecustomerTook anIOCShandoffRequestedthe re-send of 5SocuresCaught 3FrozenFico’sTransferredcall to CSAssisted inquestion inApp SupportChannelCaught 3FrozenFico’sSet up ameeting withyour mentorto attend inthe next weekTook anIOCShandoffAttendedApplicationSupportEmpathyHourEnded callw/appreciativecustomerReportedback onyour 1:1goalPut ina DGrequestUploaded abank documentto DMC forapplicant havingtroublesPut ina DGrequestTurned oncameraduring teamZoomChecked inwith anotherco-worker tosee how youcan helpBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowIncreasedCSATTransferredcall to CSAfter callwork <1minute for 3calls straightHelped aforeignapplicantHelpeduploadcorrectbank docAttendedthe AMAwith BlakeEnded callw/appreciativecustomerTook anIOCShandoffRequestedthe re-send of 5Socures

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caught 3 Frozen Fico’s
  2. Transferred call to CS
  3. Assisted in question in App Support Channel
  4. Caught 3 Frozen Fico’s
  5. Set up a meeting with your mentor to attend in the next week
  6. Took an IOCS handoff
  7. Attended Application Support Empathy Hour
  8. Ended call w/ appreciative customer
  9. Reported back on your 1:1 goal
  10. Put in a DG request
  11. Uploaded a bank document to DMC for applicant having troubles
  12. Put in a DG request
  13. Turned on camera during team Zoom
  14. Checked in with another co-worker to see how you can help
  15. Been on time to morning huddle (no more than 1 minute late) for 4 days in a row
  16. Increased CSAT
  17. Transferred call to CS
  18. After call work <1 minute for 3 calls straight
  19. Helped a foreign applicant
  20. Helped upload correct bank doc
  21. Attended the AMA with Blake
  22. Ended call w/ appreciative customer
  23. Took an IOCS handoff
  24. Requested the re-send of 5 Socures