Took anIOCShandoffSet up ameeting withyour mentorto attend inthe next weekEnded callw/appreciativecustomerAfter callwork <1minute for 3calls straightHelpeduploadcorrectbank docAttendedApplicationSupportEmpathyHourHelped aforeignapplicantBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowPut ina DGrequestChecked inwith anotherco-worker tosee how youcan helpAttendedthe AMAwith BlakeTurned oncameraduring teamZoomCaught 3FrozenFico’sPut ina DGrequestIncreasedCSATTransferredcall to CSTransferredcall to CSCaught 3FrozenFico’sAssisted inquestion inApp SupportChannelReportedback onyour 1:1goalUploaded abank documentto DMC forapplicant havingtroublesTook anIOCShandoffEnded callw/appreciativecustomerRequestedthe re-send of 5SocuresTook anIOCShandoffSet up ameeting withyour mentorto attend inthe next weekEnded callw/appreciativecustomerAfter callwork <1minute for 3calls straightHelpeduploadcorrectbank docAttendedApplicationSupportEmpathyHourHelped aforeignapplicantBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowPut ina DGrequestChecked inwith anotherco-worker tosee how youcan helpAttendedthe AMAwith BlakeTurned oncameraduring teamZoomCaught 3FrozenFico’sPut ina DGrequestIncreasedCSATTransferredcall to CSTransferredcall to CSCaught 3FrozenFico’sAssisted inquestion inApp SupportChannelReportedback onyour 1:1goalUploaded abank documentto DMC forapplicant havingtroublesTook anIOCShandoffEnded callw/appreciativecustomerRequestedthe re-send of 5Socures

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took an IOCS handoff
  2. Set up a meeting with your mentor to attend in the next week
  3. Ended call w/ appreciative customer
  4. After call work <1 minute for 3 calls straight
  5. Helped upload correct bank doc
  6. Attended Application Support Empathy Hour
  7. Helped a foreign applicant
  8. Been on time to morning huddle (no more than 1 minute late) for 4 days in a row
  9. Put in a DG request
  10. Checked in with another co-worker to see how you can help
  11. Attended the AMA with Blake
  12. Turned on camera during team Zoom
  13. Caught 3 Frozen Fico’s
  14. Put in a DG request
  15. Increased CSAT
  16. Transferred call to CS
  17. Transferred call to CS
  18. Caught 3 Frozen Fico’s
  19. Assisted in question in App Support Channel
  20. Reported back on your 1:1 goal
  21. Uploaded a bank document to DMC for applicant having troubles
  22. Took an IOCS handoff
  23. Ended call w/ appreciative customer
  24. Requested the re-send of 5 Socures