Reportedback onyour 1:1goalIncreasedCSATTook anIOCShandoffTransferredcall to CSAssisted inquestion inApp SupportChannelAfter callwork <1minute for 3calls straightHelpeduploadcorrectbank docAttendedthe AMAwith BlakeCaught 3FrozenFico’sChecked inwith anotherco-worker tosee how youcan helpPut ina DGrequestEnded callw/appreciativecustomerBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowPut ina DGrequestAttendedApplicationSupportEmpathyHourTook anIOCShandoffHelped aforeignapplicantRequestedthe re-send of 5SocuresTransferredcall to CSSet up ameeting withyour mentorto attend inthe next weekUploaded abank documentto DMC forapplicant havingtroublesCaught 3FrozenFico’sEnded callw/appreciativecustomerTurned oncameraduring teamZoomReportedback onyour 1:1goalIncreasedCSATTook anIOCShandoffTransferredcall to CSAssisted inquestion inApp SupportChannelAfter callwork <1minute for 3calls straightHelpeduploadcorrectbank docAttendedthe AMAwith BlakeCaught 3FrozenFico’sChecked inwith anotherco-worker tosee how youcan helpPut ina DGrequestEnded callw/appreciativecustomerBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowPut ina DGrequestAttendedApplicationSupportEmpathyHourTook anIOCShandoffHelped aforeignapplicantRequestedthe re-send of 5SocuresTransferredcall to CSSet up ameeting withyour mentorto attend inthe next weekUploaded abank documentto DMC forapplicant havingtroublesCaught 3FrozenFico’sEnded callw/appreciativecustomerTurned oncameraduring teamZoom

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reported back on your 1:1 goal
  2. Increased CSAT
  3. Took an IOCS handoff
  4. Transferred call to CS
  5. Assisted in question in App Support Channel
  6. After call work <1 minute for 3 calls straight
  7. Helped upload correct bank doc
  8. Attended the AMA with Blake
  9. Caught 3 Frozen Fico’s
  10. Checked in with another co-worker to see how you can help
  11. Put in a DG request
  12. Ended call w/ appreciative customer
  13. Been on time to morning huddle (no more than 1 minute late) for 4 days in a row
  14. Put in a DG request
  15. Attended Application Support Empathy Hour
  16. Took an IOCS handoff
  17. Helped a foreign applicant
  18. Requested the re-send of 5 Socures
  19. Transferred call to CS
  20. Set up a meeting with your mentor to attend in the next week
  21. Uploaded a bank document to DMC for applicant having troubles
  22. Caught 3 Frozen Fico’s
  23. Ended call w/ appreciative customer
  24. Turned on camera during team Zoom