Transferredcall to CSAssisted inquestion inApp SupportChannelHelped aforeignapplicantCaught 3FrozenFico’sUploaded abank documentto DMC forapplicant havingtroublesTook anIOCShandoffAttendedthe AMAwith BlakePut ina DGrequestChecked inwith anotherco-worker tosee how youcan helpIncreasedCSATTurned oncameraduring teamZoomReportedback onyour 1:1goalBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowAfter callwork <1minute for 3calls straightHelpeduploadcorrectbank docRequestedthe re-send of 5SocuresEnded callw/appreciativecustomerTook anIOCShandoffAttendedApplicationSupportEmpathyHourTransferredcall to CSCaught 3FrozenFico’sPut ina DGrequestSet up ameeting withyour mentorto attend inthe next weekEnded callw/appreciativecustomerTransferredcall to CSAssisted inquestion inApp SupportChannelHelped aforeignapplicantCaught 3FrozenFico’sUploaded abank documentto DMC forapplicant havingtroublesTook anIOCShandoffAttendedthe AMAwith BlakePut ina DGrequestChecked inwith anotherco-worker tosee how youcan helpIncreasedCSATTurned oncameraduring teamZoomReportedback onyour 1:1goalBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowAfter callwork <1minute for 3calls straightHelpeduploadcorrectbank docRequestedthe re-send of 5SocuresEnded callw/appreciativecustomerTook anIOCShandoffAttendedApplicationSupportEmpathyHourTransferredcall to CSCaught 3FrozenFico’sPut ina DGrequestSet up ameeting withyour mentorto attend inthe next weekEnded callw/appreciativecustomer

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred call to CS
  2. Assisted in question in App Support Channel
  3. Helped a foreign applicant
  4. Caught 3 Frozen Fico’s
  5. Uploaded a bank document to DMC for applicant having troubles
  6. Took an IOCS handoff
  7. Attended the AMA with Blake
  8. Put in a DG request
  9. Checked in with another co-worker to see how you can help
  10. Increased CSAT
  11. Turned on camera during team Zoom
  12. Reported back on your 1:1 goal
  13. Been on time to morning huddle (no more than 1 minute late) for 4 days in a row
  14. After call work <1 minute for 3 calls straight
  15. Helped upload correct bank doc
  16. Requested the re-send of 5 Socures
  17. Ended call w/ appreciative customer
  18. Took an IOCS handoff
  19. Attended Application Support Empathy Hour
  20. Transferred call to CS
  21. Caught 3 Frozen Fico’s
  22. Put in a DG request
  23. Set up a meeting with your mentor to attend in the next week
  24. Ended call w/ appreciative customer