Set up ameeting withyour mentorto attend inthe next weekIncreasedCSATTurned oncameraduring teamZoomChecked inwith anotherco-worker tosee how youcan helpEnded callw/appreciativecustomerHelpeduploadcorrectbank docPut ina DGrequestAssisted inquestion inApp SupportChannelEnded callw/appreciativecustomerPut ina DGrequestTook anIOCShandoffTransferredcall to CSCaught 3FrozenFico’sUploaded abank documentto DMC forapplicant havingtroublesAttendedApplicationSupportEmpathyHourCaught 3FrozenFico’sBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowRequestedthe re-send of 5SocuresTook anIOCShandoffHelped aforeignapplicantTransferredcall to CSAfter callwork <1minute for 3calls straightReportedback onyour 1:1goalAttendedthe AMAwith BlakeSet up ameeting withyour mentorto attend inthe next weekIncreasedCSATTurned oncameraduring teamZoomChecked inwith anotherco-worker tosee how youcan helpEnded callw/appreciativecustomerHelpeduploadcorrectbank docPut ina DGrequestAssisted inquestion inApp SupportChannelEnded callw/appreciativecustomerPut ina DGrequestTook anIOCShandoffTransferredcall to CSCaught 3FrozenFico’sUploaded abank documentto DMC forapplicant havingtroublesAttendedApplicationSupportEmpathyHourCaught 3FrozenFico’sBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowRequestedthe re-send of 5SocuresTook anIOCShandoffHelped aforeignapplicantTransferredcall to CSAfter callwork <1minute for 3calls straightReportedback onyour 1:1goalAttendedthe AMAwith Blake

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a meeting with your mentor to attend in the next week
  2. Increased CSAT
  3. Turned on camera during team Zoom
  4. Checked in with another co-worker to see how you can help
  5. Ended call w/ appreciative customer
  6. Helped upload correct bank doc
  7. Put in a DG request
  8. Assisted in question in App Support Channel
  9. Ended call w/ appreciative customer
  10. Put in a DG request
  11. Took an IOCS handoff
  12. Transferred call to CS
  13. Caught 3 Frozen Fico’s
  14. Uploaded a bank document to DMC for applicant having troubles
  15. Attended Application Support Empathy Hour
  16. Caught 3 Frozen Fico’s
  17. Been on time to morning huddle (no more than 1 minute late) for 4 days in a row
  18. Requested the re-send of 5 Socures
  19. Took an IOCS handoff
  20. Helped a foreign applicant
  21. Transferred call to CS
  22. After call work <1 minute for 3 calls straight
  23. Reported back on your 1:1 goal
  24. Attended the AMA with Blake