Set up ameeting withyour mentorto attend inthe next weekTook anIOCShandoffReportedback onyour 1:1goalCaught 3FrozenFico’sAfter callwork <1minute for 3calls straightCaught 3FrozenFico’sTransferredcall to CSEnded callw/appreciativecustomerAssisted inquestion inApp SupportChannelUploaded abank documentto DMC forapplicant havingtroublesHelpeduploadcorrectbank docHelped aforeignapplicantAttendedApplicationSupportEmpathyHourPut ina DGrequestIncreasedCSATRequestedthe re-send of 5SocuresTurned oncameraduring teamZoomTook anIOCShandoffEnded callw/appreciativecustomerBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowChecked inwith anotherco-worker tosee how youcan helpTransferredcall to CSAttendedthe AMAwith BlakePut ina DGrequestSet up ameeting withyour mentorto attend inthe next weekTook anIOCShandoffReportedback onyour 1:1goalCaught 3FrozenFico’sAfter callwork <1minute for 3calls straightCaught 3FrozenFico’sTransferredcall to CSEnded callw/appreciativecustomerAssisted inquestion inApp SupportChannelUploaded abank documentto DMC forapplicant havingtroublesHelpeduploadcorrectbank docHelped aforeignapplicantAttendedApplicationSupportEmpathyHourPut ina DGrequestIncreasedCSATRequestedthe re-send of 5SocuresTurned oncameraduring teamZoomTook anIOCShandoffEnded callw/appreciativecustomerBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowChecked inwith anotherco-worker tosee how youcan helpTransferredcall to CSAttendedthe AMAwith BlakePut ina DGrequest

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a meeting with your mentor to attend in the next week
  2. Took an IOCS handoff
  3. Reported back on your 1:1 goal
  4. Caught 3 Frozen Fico’s
  5. After call work <1 minute for 3 calls straight
  6. Caught 3 Frozen Fico’s
  7. Transferred call to CS
  8. Ended call w/ appreciative customer
  9. Assisted in question in App Support Channel
  10. Uploaded a bank document to DMC for applicant having troubles
  11. Helped upload correct bank doc
  12. Helped a foreign applicant
  13. Attended Application Support Empathy Hour
  14. Put in a DG request
  15. Increased CSAT
  16. Requested the re-send of 5 Socures
  17. Turned on camera during team Zoom
  18. Took an IOCS handoff
  19. Ended call w/ appreciative customer
  20. Been on time to morning huddle (no more than 1 minute late) for 4 days in a row
  21. Checked in with another co-worker to see how you can help
  22. Transferred call to CS
  23. Attended the AMA with Blake
  24. Put in a DG request