Helped aforeignapplicantBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowSet up ameeting withyour mentorto attend inthe next weekTook anIOCShandoffAfter callwork <1minute for 3calls straightCaught 3FrozenFico’sRequestedthe re-send of 5SocuresPut ina DGrequestHelpeduploadcorrectbank docTransferredcall to CSPut ina DGrequestTurned oncameraduring teamZoomEnded callw/appreciativecustomerUploaded abank documentto DMC forapplicant havingtroublesChecked inwith anotherco-worker tosee how youcan helpEnded callw/appreciativecustomerTransferredcall to CSTook anIOCShandoffAttendedthe AMAwith BlakeIncreasedCSATCaught 3FrozenFico’sAttendedApplicationSupportEmpathyHourReportedback onyour 1:1goalAssisted inquestion inApp SupportChannelHelped aforeignapplicantBeen on time tomorning huddle(no more than 1minute late) for4 days in a rowSet up ameeting withyour mentorto attend inthe next weekTook anIOCShandoffAfter callwork <1minute for 3calls straightCaught 3FrozenFico’sRequestedthe re-send of 5SocuresPut ina DGrequestHelpeduploadcorrectbank docTransferredcall to CSPut ina DGrequestTurned oncameraduring teamZoomEnded callw/appreciativecustomerUploaded abank documentto DMC forapplicant havingtroublesChecked inwith anotherco-worker tosee how youcan helpEnded callw/appreciativecustomerTransferredcall to CSTook anIOCShandoffAttendedthe AMAwith BlakeIncreasedCSATCaught 3FrozenFico’sAttendedApplicationSupportEmpathyHourReportedback onyour 1:1goalAssisted inquestion inApp SupportChannel

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a foreign applicant
  2. Been on time to morning huddle (no more than 1 minute late) for 4 days in a row
  3. Set up a meeting with your mentor to attend in the next week
  4. Took an IOCS handoff
  5. After call work <1 minute for 3 calls straight
  6. Caught 3 Frozen Fico’s
  7. Requested the re-send of 5 Socures
  8. Put in a DG request
  9. Helped upload correct bank doc
  10. Transferred call to CS
  11. Put in a DG request
  12. Turned on camera during team Zoom
  13. Ended call w/ appreciative customer
  14. Uploaded a bank document to DMC for applicant having troubles
  15. Checked in with another co-worker to see how you can help
  16. Ended call w/ appreciative customer
  17. Transferred call to CS
  18. Took an IOCS handoff
  19. Attended the AMA with Blake
  20. Increased CSAT
  21. Caught 3 Frozen Fico’s
  22. Attended Application Support Empathy Hour
  23. Reported back on your 1:1 goal
  24. Assisted in question in App Support Channel