(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Uncovered Need
Asked for a referral
Gained information not known
Discovered the Gap
Set future appointment
Found out what customers liked about current services
Asked a follow up question
Knows what customer's future business looks like
Conversation was natural and customer engaged
Active listening
Challenges customer is facing
Noted information in CRM
Clear goal on why you are calling
Dismissal
Asked about satisfaction with customer service of current provider
Contributed to the list of questions to ask customers