BuildRapportClarifyunderstandingFollowAccountCluesFrustrationsareunderstoodCustomer isconfident inthe solutionConfirmunderstandingCollaboratewith thecustomerRespectfulandcourteousReviewwhat,how, whyKeep itsimpleSilly!BeXfinityProudCustomize,tailorresponse,fullyengagedImprovethecustomer'slifestyleCustomer isconfident inthe agentWelcomedas afriendDemonstratesPatienceAppropriateGrammarEfficientandaccurateCaring,friendly,conversationalValue thecustomer'stimeIndividualizedInteractionFinally!Someonewho canhelp meProductExpertiseShowscan doattitudeBuildRapportClarifyunderstandingFollowAccountCluesFrustrationsareunderstoodCustomer isconfident inthe solutionConfirmunderstandingCollaboratewith thecustomerRespectfulandcourteousReviewwhat,how, whyKeep itsimpleSilly!BeXfinityProudCustomize,tailorresponse,fullyengagedImprovethecustomer'slifestyleCustomer isconfident inthe agentWelcomedas afriendDemonstratesPatienceAppropriateGrammarEfficientandaccurateCaring,friendly,conversationalValue thecustomer'stimeIndividualizedInteractionFinally!Someonewho canhelp meProductExpertiseShowscan doattitude

S4X Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
O
5
I
6
N
7
B
8
O
9
O
10
N
11
O
12
O
13
G
14
N
15
G
16
I
17
B
18
N
19
I
20
G
21
I
22
G
23
B
24
G
  1. B-Build Rapport
  2. B-Clarify understanding
  3. I-Follow Account Clues
  4. O-Frustrations are understood
  5. I-Customer is confident in the solution
  6. N-Confirm understanding
  7. B-Collaborate with the customer
  8. O-Respectful and courteous
  9. O-Review what, how, why
  10. N-Keep it simple Silly!
  11. O-Be Xfinity Proud
  12. O-Customize, tailor response, fully engaged
  13. G-Improve the customer's lifestyle
  14. N-Customer is confident in the agent
  15. G-Welcomed as a friend
  16. I-Demonstrates Patience
  17. B-Appropriate Grammar
  18. N-Efficient and accurate
  19. I-Caring, friendly, conversational
  20. G-Value the customer's time
  21. I-Individualized Interaction
  22. G-Finally! Someone who can help me
  23. B-Product Expertise
  24. G-Shows can do attitude