CSAT ator above80%80% or moreon efficiencyon QAcontacts"3" 5 starrating ina rowPost in teamchat at leastonce per dayAcknowledgeyouevaluation inStellaIntroduceyourself toone of ournew hires 100%KB for"2" QANo techissues for14 daysBe ontime 5days in arowDSATresponseunder 10percentSay studentname 3times in acontactAsking astudent whattheir favoritecolor is  Responserate over10% dailyLook upaccountsharingknowledge inthe KBHelp acustomerfrom the statethat youlive/lived inAsk aquestionin generalUse the wordof the daysuccessfullyin aconversationAsking thestudenttheir majorfor schoolDm Kim orNatalie youresponse forthe questionof the day80% or morecomplianceon QAcontact DeescalatedanescalationTake yourbreak/lunchon timeBe ontime 10days in arowProductivityat 80% orabove dailyfor 5 daysCSAT ator above80%80% or moreon efficiencyon QAcontacts"3" 5 starrating ina rowPost in teamchat at leastonce per dayAcknowledgeyouevaluation inStellaIntroduceyourself toone of ournew hires 100%KB for"2" QANo techissues for14 daysBe ontime 5days in arowDSATresponseunder 10percentSay studentname 3times in acontactAsking astudent whattheir favoritecolor is  Responserate over10% dailyLook upaccountsharingknowledge inthe KBHelp acustomerfrom the statethat youlive/lived inAsk aquestionin generalUse the wordof the daysuccessfullyin aconversationAsking thestudenttheir majorfor schoolDm Kim orNatalie youresponse forthe questionof the day80% or morecomplianceon QAcontact DeescalatedanescalationTake yourbreak/lunchon timeBe ontime 10days in arowProductivityat 80% orabove dailyfor 5 days

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSAT at or above 80%
  2. 80% or more on efficiency on QA contacts
  3. "3" 5 star rating in a row
  4. Post in team chat at least once per day
  5. Acknowledge you evaluation in Stella
  6. Introduce yourself to one of our new hires
  7. 100% KB for "2" QA
  8. No tech issues for 14 days
  9. Be on time 5 days in a row
  10. DSAT response under 10 percent
  11. Say student name 3 times in a contact
  12. Asking a student what their favorite color is
  13. Response rate over 10% daily
  14. Look up account sharing knowledge in the KB
  15. Help a customer from the state that you live/lived in
  16. Ask a question in general
  17. Use the word of the day successfully in a conversation
  18. Asking the student their major for school
  19. Dm Kim or Natalie you response for the question of the day
  20. 80% or more compliance on QA contact
  21. Deescalated an escalation
  22. Take your break/lunch on time
  23. Be on time 10 days in a row
  24. Productivity at 80% or above daily for 5 days