80% or morecomplianceon QAcontact Be ontime 10days in arow"3" 5 starrating ina rowIntroduceyourself toone of ournew hires Productivityat 80% orabove dailyfor 5 daysAcknowledgeyouevaluation inStellaDSATresponseunder 10percentSay studentname 3times in acontactLook upaccountsharingknowledge inthe KBResponserate over10% dailyAsk aquestionin generalNo techissues for14 daysUse the wordof the daysuccessfullyin aconversation100%KB for"2" QAAsking thestudenttheir majorfor school80% or moreon efficiencyon QAcontactsAsking astudent whattheir favoritecolor is  Post in teamchat at leastonce per dayCSAT ator above80%Take yourbreak/lunchon timeBe ontime 5days in arowDm Kim orNatalie youresponse forthe questionof the dayHelp acustomerfrom the statethat youlive/lived inDeescalatedanescalation80% or morecomplianceon QAcontact Be ontime 10days in arow"3" 5 starrating ina rowIntroduceyourself toone of ournew hires Productivityat 80% orabove dailyfor 5 daysAcknowledgeyouevaluation inStellaDSATresponseunder 10percentSay studentname 3times in acontactLook upaccountsharingknowledge inthe KBResponserate over10% dailyAsk aquestionin generalNo techissues for14 daysUse the wordof the daysuccessfullyin aconversation100%KB for"2" QAAsking thestudenttheir majorfor school80% or moreon efficiencyon QAcontactsAsking astudent whattheir favoritecolor is  Post in teamchat at leastonce per dayCSAT ator above80%Take yourbreak/lunchon timeBe ontime 5days in arowDm Kim orNatalie youresponse forthe questionof the dayHelp acustomerfrom the statethat youlive/lived inDeescalatedanescalation

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 80% or more compliance on QA contact
  2. Be on time 10 days in a row
  3. "3" 5 star rating in a row
  4. Introduce yourself to one of our new hires
  5. Productivity at 80% or above daily for 5 days
  6. Acknowledge you evaluation in Stella
  7. DSAT response under 10 percent
  8. Say student name 3 times in a contact
  9. Look up account sharing knowledge in the KB
  10. Response rate over 10% daily
  11. Ask a question in general
  12. No tech issues for 14 days
  13. Use the word of the day successfully in a conversation
  14. 100% KB for "2" QA
  15. Asking the student their major for school
  16. 80% or more on efficiency on QA contacts
  17. Asking a student what their favorite color is
  18. Post in team chat at least once per day
  19. CSAT at or above 80%
  20. Take your break/lunch on time
  21. Be on time 5 days in a row
  22. Dm Kim or Natalie you response for the question of the day
  23. Help a customer from the state that you live/lived in
  24. Deescalated an escalation