Ask aquestionin generalTake yourbreak/lunchon timeIntroduceyourself toone of ournew hires Use the wordof the daysuccessfullyin aconversationDSATresponseunder 10percentResponserate over10% daily"3" 5 starrating ina rowSay studentname 3times in acontactCSAT ator above80%Be ontime 5days in arowAsking thestudenttheir majorfor schoolAsking astudent whattheir favoritecolor is  100%KB for"2" QAPost in teamchat at leastonce per day80% or moreon efficiencyon QAcontactsDm Kim orNatalie youresponse forthe questionof the dayProductivityat 80% orabove dailyfor 5 daysAcknowledgeyouevaluation inStellaDeescalatedanescalationNo techissues for14 days80% or morecomplianceon QAcontact Help acustomerfrom the statethat youlive/lived inLook upaccountsharingknowledge inthe KBBe ontime 10days in arowAsk aquestionin generalTake yourbreak/lunchon timeIntroduceyourself toone of ournew hires Use the wordof the daysuccessfullyin aconversationDSATresponseunder 10percentResponserate over10% daily"3" 5 starrating ina rowSay studentname 3times in acontactCSAT ator above80%Be ontime 5days in arowAsking thestudenttheir majorfor schoolAsking astudent whattheir favoritecolor is  100%KB for"2" QAPost in teamchat at leastonce per day80% or moreon efficiencyon QAcontactsDm Kim orNatalie youresponse forthe questionof the dayProductivityat 80% orabove dailyfor 5 daysAcknowledgeyouevaluation inStellaDeescalatedanescalationNo techissues for14 days80% or morecomplianceon QAcontact Help acustomerfrom the statethat youlive/lived inLook upaccountsharingknowledge inthe KBBe ontime 10days in arow

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Ask a question in general
  2. Take your break/lunch on time
  3. Introduce yourself to one of our new hires
  4. Use the word of the day successfully in a conversation
  5. DSAT response under 10 percent
  6. Response rate over 10% daily
  7. "3" 5 star rating in a row
  8. Say student name 3 times in a contact
  9. CSAT at or above 80%
  10. Be on time 5 days in a row
  11. Asking the student their major for school
  12. Asking a student what their favorite color is
  13. 100% KB for "2" QA
  14. Post in team chat at least once per day
  15. 80% or more on efficiency on QA contacts
  16. Dm Kim or Natalie you response for the question of the day
  17. Productivity at 80% or above daily for 5 days
  18. Acknowledge you evaluation in Stella
  19. Deescalated an escalation
  20. No tech issues for 14 days
  21. 80% or more compliance on QA contact
  22. Help a customer from the state that you live/lived in
  23. Look up account sharing knowledge in the KB
  24. Be on time 10 days in a row