Help acustomerfrom the statethat youlive/lived inAcknowledgeyouevaluation inStellaNo techissues for14 daysLook upaccountsharingknowledge inthe KBAsking astudent whattheir favoritecolor is  Be ontime 5days in arowResponserate over10% dailyUse the wordof the daysuccessfullyin aconversationIntroduceyourself toone of ournew hires Productivityat 80% orabove dailyfor 5 days80% or morecomplianceon QAcontact Post in teamchat at leastonce per dayTake yourbreak/lunchon timeDeescalatedanescalation100%KB for"2" QABe ontime 10days in arowSay studentname 3times in acontact80% or moreon efficiencyon QAcontactsAsk aquestionin generalDm Kim orNatalie youresponse forthe questionof the dayDSATresponseunder 10percent"3" 5 starrating ina rowCSAT ator above80%Asking thestudenttheir majorfor schoolHelp acustomerfrom the statethat youlive/lived inAcknowledgeyouevaluation inStellaNo techissues for14 daysLook upaccountsharingknowledge inthe KBAsking astudent whattheir favoritecolor is  Be ontime 5days in arowResponserate over10% dailyUse the wordof the daysuccessfullyin aconversationIntroduceyourself toone of ournew hires Productivityat 80% orabove dailyfor 5 days80% or morecomplianceon QAcontact Post in teamchat at leastonce per dayTake yourbreak/lunchon timeDeescalatedanescalation100%KB for"2" QABe ontime 10days in arowSay studentname 3times in acontact80% or moreon efficiencyon QAcontactsAsk aquestionin generalDm Kim orNatalie youresponse forthe questionof the dayDSATresponseunder 10percent"3" 5 starrating ina rowCSAT ator above80%Asking thestudenttheir majorfor school

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a customer from the state that you live/lived in
  2. Acknowledge you evaluation in Stella
  3. No tech issues for 14 days
  4. Look up account sharing knowledge in the KB
  5. Asking a student what their favorite color is
  6. Be on time 5 days in a row
  7. Response rate over 10% daily
  8. Use the word of the day successfully in a conversation
  9. Introduce yourself to one of our new hires
  10. Productivity at 80% or above daily for 5 days
  11. 80% or more compliance on QA contact
  12. Post in team chat at least once per day
  13. Take your break/lunch on time
  14. Deescalated an escalation
  15. 100% KB for "2" QA
  16. Be on time 10 days in a row
  17. Say student name 3 times in a contact
  18. 80% or more on efficiency on QA contacts
  19. Ask a question in general
  20. Dm Kim or Natalie you response for the question of the day
  21. DSAT response under 10 percent
  22. "3" 5 star rating in a row
  23. CSAT at or above 80%
  24. Asking the student their major for school