Use the wordof the daysuccessfullyin aconversationAsk aquestionin generalHelp acustomerfrom the statethat youlive/lived inSay studentname 3times in acontactResponserate over10% dailyBe ontime 5days in arowNo techissues for14 daysAsking thestudenttheir majorfor school"3" 5 starrating ina row80% or morecomplianceon QAcontact Introduceyourself toone of ournew hires DeescalatedanescalationAsking astudent whattheir favoritecolor is  Acknowledgeyouevaluation inStella100%KB for"2" QADm Kim orNatalie youresponse forthe questionof the day80% or moreon efficiencyon QAcontactsTake yourbreak/lunchon timeCSAT ator above80%Post in teamchat at leastonce per dayProductivityat 80% orabove dailyfor 5 daysLook upaccountsharingknowledge inthe KBBe ontime 10days in arowDSATresponseunder 10percentUse the wordof the daysuccessfullyin aconversationAsk aquestionin generalHelp acustomerfrom the statethat youlive/lived inSay studentname 3times in acontactResponserate over10% dailyBe ontime 5days in arowNo techissues for14 daysAsking thestudenttheir majorfor school"3" 5 starrating ina row80% or morecomplianceon QAcontact Introduceyourself toone of ournew hires DeescalatedanescalationAsking astudent whattheir favoritecolor is  Acknowledgeyouevaluation inStella100%KB for"2" QADm Kim orNatalie youresponse forthe questionof the day80% or moreon efficiencyon QAcontactsTake yourbreak/lunchon timeCSAT ator above80%Post in teamchat at leastonce per dayProductivityat 80% orabove dailyfor 5 daysLook upaccountsharingknowledge inthe KBBe ontime 10days in arowDSATresponseunder 10percent

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the word of the day successfully in a conversation
  2. Ask a question in general
  3. Help a customer from the state that you live/lived in
  4. Say student name 3 times in a contact
  5. Response rate over 10% daily
  6. Be on time 5 days in a row
  7. No tech issues for 14 days
  8. Asking the student their major for school
  9. "3" 5 star rating in a row
  10. 80% or more compliance on QA contact
  11. Introduce yourself to one of our new hires
  12. Deescalated an escalation
  13. Asking a student what their favorite color is
  14. Acknowledge you evaluation in Stella
  15. 100% KB for "2" QA
  16. Dm Kim or Natalie you response for the question of the day
  17. 80% or more on efficiency on QA contacts
  18. Take your break/lunch on time
  19. CSAT at or above 80%
  20. Post in team chat at least once per day
  21. Productivity at 80% or above daily for 5 days
  22. Look up account sharing knowledge in the KB
  23. Be on time 10 days in a row
  24. DSAT response under 10 percent