Use the wordof the daysuccessfullyin aconversationBe ontime 5days in arow"3" 5 starrating ina rowAsk aquestionin generalHelp acustomerfrom the statethat youlive/lived inNo techissues for14 daysAsking astudent whattheir favoritecolor is  100%KB for"2" QABe ontime 10days in arow80% or morecomplianceon QAcontact Introduceyourself toone of ournew hires DeescalatedanescalationAsking thestudenttheir majorfor schoolSay studentname 3times in acontactCSAT ator above80%DSATresponseunder 10percentDm Kim orNatalie youresponse forthe questionof the dayProductivityat 80% orabove dailyfor 5 daysPost in teamchat at leastonce per dayTake yourbreak/lunchon timeLook upaccountsharingknowledge inthe KBAcknowledgeyouevaluation inStella80% or moreon efficiencyon QAcontactsResponserate over10% dailyUse the wordof the daysuccessfullyin aconversationBe ontime 5days in arow"3" 5 starrating ina rowAsk aquestionin generalHelp acustomerfrom the statethat youlive/lived inNo techissues for14 daysAsking astudent whattheir favoritecolor is  100%KB for"2" QABe ontime 10days in arow80% or morecomplianceon QAcontact Introduceyourself toone of ournew hires DeescalatedanescalationAsking thestudenttheir majorfor schoolSay studentname 3times in acontactCSAT ator above80%DSATresponseunder 10percentDm Kim orNatalie youresponse forthe questionof the dayProductivityat 80% orabove dailyfor 5 daysPost in teamchat at leastonce per dayTake yourbreak/lunchon timeLook upaccountsharingknowledge inthe KBAcknowledgeyouevaluation inStella80% or moreon efficiencyon QAcontactsResponserate over10% daily

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the word of the day successfully in a conversation
  2. Be on time 5 days in a row
  3. "3" 5 star rating in a row
  4. Ask a question in general
  5. Help a customer from the state that you live/lived in
  6. No tech issues for 14 days
  7. Asking a student what their favorite color is
  8. 100% KB for "2" QA
  9. Be on time 10 days in a row
  10. 80% or more compliance on QA contact
  11. Introduce yourself to one of our new hires
  12. Deescalated an escalation
  13. Asking the student their major for school
  14. Say student name 3 times in a contact
  15. CSAT at or above 80%
  16. DSAT response under 10 percent
  17. Dm Kim or Natalie you response for the question of the day
  18. Productivity at 80% or above daily for 5 days
  19. Post in team chat at least once per day
  20. Take your break/lunch on time
  21. Look up account sharing knowledge in the KB
  22. Acknowledge you evaluation in Stella
  23. 80% or more on efficiency on QA contacts
  24. Response rate over 10% daily