No techissues for14 days80% or morecomplianceon QAcontact Responserate over10% dailyProductivityat 80% orabove dailyfor 5 daysBe ontime 5days in arowBe ontime 10days in arowDSATresponseunder 10percentAcknowledgeyouevaluation inStellaPost in teamchat at leastonce per dayAsk aquestionin generalUse the wordof the daysuccessfullyin aconversationIntroduceyourself toone of ournew hires Help acustomerfrom the statethat youlive/lived inDeescalatedanescalationAsking thestudenttheir majorfor schoolAsking astudent whattheir favoritecolor is  CSAT ator above80%Say studentname 3times in acontactDm Kim orNatalie youresponse forthe questionof the day100%KB for"2" QA"3" 5 starrating ina row80% or moreon efficiencyon QAcontactsLook upaccountsharingknowledge inthe KBTake yourbreak/lunchon timeNo techissues for14 days80% or morecomplianceon QAcontact Responserate over10% dailyProductivityat 80% orabove dailyfor 5 daysBe ontime 5days in arowBe ontime 10days in arowDSATresponseunder 10percentAcknowledgeyouevaluation inStellaPost in teamchat at leastonce per dayAsk aquestionin generalUse the wordof the daysuccessfullyin aconversationIntroduceyourself toone of ournew hires Help acustomerfrom the statethat youlive/lived inDeescalatedanescalationAsking thestudenttheir majorfor schoolAsking astudent whattheir favoritecolor is  CSAT ator above80%Say studentname 3times in acontactDm Kim orNatalie youresponse forthe questionof the day100%KB for"2" QA"3" 5 starrating ina row80% or moreon efficiencyon QAcontactsLook upaccountsharingknowledge inthe KBTake yourbreak/lunchon time

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No tech issues for 14 days
  2. 80% or more compliance on QA contact
  3. Response rate over 10% daily
  4. Productivity at 80% or above daily for 5 days
  5. Be on time 5 days in a row
  6. Be on time 10 days in a row
  7. DSAT response under 10 percent
  8. Acknowledge you evaluation in Stella
  9. Post in team chat at least once per day
  10. Ask a question in general
  11. Use the word of the day successfully in a conversation
  12. Introduce yourself to one of our new hires
  13. Help a customer from the state that you live/lived in
  14. Deescalated an escalation
  15. Asking the student their major for school
  16. Asking a student what their favorite color is
  17. CSAT at or above 80%
  18. Say student name 3 times in a contact
  19. Dm Kim or Natalie you response for the question of the day
  20. 100% KB for "2" QA
  21. "3" 5 star rating in a row
  22. 80% or more on efficiency on QA contacts
  23. Look up account sharing knowledge in the KB
  24. Take your break/lunch on time