Be ontime 5days in arowAsking thestudenttheir majorfor school80% or moreon efficiencyon QAcontactsAsk aquestionin generalDm Kim orNatalie youresponse forthe questionof the dayIntroduceyourself toone of ournew hires Say studentname 3times in acontactProductivityat 80% orabove dailyfor 5 daysCSAT ator above80%DSATresponseunder 10percent100%KB for"2" QAUse the wordof the daysuccessfullyin aconversationLook upaccountsharingknowledge inthe KB80% or morecomplianceon QAcontact DeescalatedanescalationPost in teamchat at leastonce per dayBe ontime 10days in arowTake yourbreak/lunchon timeNo techissues for14 daysAsking astudent whattheir favoritecolor is  Acknowledgeyouevaluation inStellaHelp acustomerfrom the statethat youlive/lived in"3" 5 starrating ina rowResponserate over10% dailyBe ontime 5days in arowAsking thestudenttheir majorfor school80% or moreon efficiencyon QAcontactsAsk aquestionin generalDm Kim orNatalie youresponse forthe questionof the dayIntroduceyourself toone of ournew hires Say studentname 3times in acontactProductivityat 80% orabove dailyfor 5 daysCSAT ator above80%DSATresponseunder 10percent100%KB for"2" QAUse the wordof the daysuccessfullyin aconversationLook upaccountsharingknowledge inthe KB80% or morecomplianceon QAcontact DeescalatedanescalationPost in teamchat at leastonce per dayBe ontime 10days in arowTake yourbreak/lunchon timeNo techissues for14 daysAsking astudent whattheir favoritecolor is  Acknowledgeyouevaluation inStellaHelp acustomerfrom the statethat youlive/lived in"3" 5 starrating ina rowResponserate over10% daily

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be on time 5 days in a row
  2. Asking the student their major for school
  3. 80% or more on efficiency on QA contacts
  4. Ask a question in general
  5. Dm Kim or Natalie you response for the question of the day
  6. Introduce yourself to one of our new hires
  7. Say student name 3 times in a contact
  8. Productivity at 80% or above daily for 5 days
  9. CSAT at or above 80%
  10. DSAT response under 10 percent
  11. 100% KB for "2" QA
  12. Use the word of the day successfully in a conversation
  13. Look up account sharing knowledge in the KB
  14. 80% or more compliance on QA contact
  15. Deescalated an escalation
  16. Post in team chat at least once per day
  17. Be on time 10 days in a row
  18. Take your break/lunch on time
  19. No tech issues for 14 days
  20. Asking a student what their favorite color is
  21. Acknowledge you evaluation in Stella
  22. Help a customer from the state that you live/lived in
  23. "3" 5 star rating in a row
  24. Response rate over 10% daily