Ask aquestionin generalUse the wordof the daysuccessfullyin aconversation80% or morecomplianceon QAcontact Asking astudent whattheir favoritecolor is  Responserate over10% daily"3" 5 starrating ina rowTake yourbreak/lunchon timeAcknowledgeyouevaluation inStellaHelp acustomerfrom the statethat youlive/lived inPost in teamchat at leastonce per dayBe ontime 10days in arowDSATresponseunder 10percentNo techissues for14 daysProductivityat 80% orabove dailyfor 5 daysBe ontime 5days in arowCSAT ator above80%Asking thestudenttheir majorfor school80% or moreon efficiencyon QAcontacts100%KB for"2" QADm Kim orNatalie youresponse forthe questionof the dayDeescalatedanescalationIntroduceyourself toone of ournew hires Look upaccountsharingknowledge inthe KBSay studentname 3times in acontactAsk aquestionin generalUse the wordof the daysuccessfullyin aconversation80% or morecomplianceon QAcontact Asking astudent whattheir favoritecolor is  Responserate over10% daily"3" 5 starrating ina rowTake yourbreak/lunchon timeAcknowledgeyouevaluation inStellaHelp acustomerfrom the statethat youlive/lived inPost in teamchat at leastonce per dayBe ontime 10days in arowDSATresponseunder 10percentNo techissues for14 daysProductivityat 80% orabove dailyfor 5 daysBe ontime 5days in arowCSAT ator above80%Asking thestudenttheir majorfor school80% or moreon efficiencyon QAcontacts100%KB for"2" QADm Kim orNatalie youresponse forthe questionof the dayDeescalatedanescalationIntroduceyourself toone of ournew hires Look upaccountsharingknowledge inthe KBSay studentname 3times in acontact

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a question in general
  2. Use the word of the day successfully in a conversation
  3. 80% or more compliance on QA contact
  4. Asking a student what their favorite color is
  5. Response rate over 10% daily
  6. "3" 5 star rating in a row
  7. Take your break/lunch on time
  8. Acknowledge you evaluation in Stella
  9. Help a customer from the state that you live/lived in
  10. Post in team chat at least once per day
  11. Be on time 10 days in a row
  12. DSAT response under 10 percent
  13. No tech issues for 14 days
  14. Productivity at 80% or above daily for 5 days
  15. Be on time 5 days in a row
  16. CSAT at or above 80%
  17. Asking the student their major for school
  18. 80% or more on efficiency on QA contacts
  19. 100% KB for "2" QA
  20. Dm Kim or Natalie you response for the question of the day
  21. Deescalated an escalation
  22. Introduce yourself to one of our new hires
  23. Look up account sharing knowledge in the KB
  24. Say student name 3 times in a contact