"3" 5 starrating ina rowPost in teamchat at leastonce per day100%KB for"2" QABe ontime 10days in arowAsking astudent whattheir favoritecolor is  CSAT ator above80%DSATresponseunder 10percent80% or morecomplianceon QAcontact Dm Kim orNatalie youresponse forthe questionof the dayBe ontime 5days in arowSay studentname 3times in acontactDeescalatedanescalation80% or moreon efficiencyon QAcontactsTake yourbreak/lunchon timeIntroduceyourself toone of ournew hires Acknowledgeyouevaluation inStellaUse the wordof the daysuccessfullyin aconversationHelp acustomerfrom the statethat youlive/lived inResponserate over10% dailyLook upaccountsharingknowledge inthe KBAsk aquestionin generalNo techissues for14 daysProductivityat 80% orabove dailyfor 5 daysAsking thestudenttheir majorfor school"3" 5 starrating ina rowPost in teamchat at leastonce per day100%KB for"2" QABe ontime 10days in arowAsking astudent whattheir favoritecolor is  CSAT ator above80%DSATresponseunder 10percent80% or morecomplianceon QAcontact Dm Kim orNatalie youresponse forthe questionof the dayBe ontime 5days in arowSay studentname 3times in acontactDeescalatedanescalation80% or moreon efficiencyon QAcontactsTake yourbreak/lunchon timeIntroduceyourself toone of ournew hires Acknowledgeyouevaluation inStellaUse the wordof the daysuccessfullyin aconversationHelp acustomerfrom the statethat youlive/lived inResponserate over10% dailyLook upaccountsharingknowledge inthe KBAsk aquestionin generalNo techissues for14 daysProductivityat 80% orabove dailyfor 5 daysAsking thestudenttheir majorfor school

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "3" 5 star rating in a row
  2. Post in team chat at least once per day
  3. 100% KB for "2" QA
  4. Be on time 10 days in a row
  5. Asking a student what their favorite color is
  6. CSAT at or above 80%
  7. DSAT response under 10 percent
  8. 80% or more compliance on QA contact
  9. Dm Kim or Natalie you response for the question of the day
  10. Be on time 5 days in a row
  11. Say student name 3 times in a contact
  12. Deescalated an escalation
  13. 80% or more on efficiency on QA contacts
  14. Take your break/lunch on time
  15. Introduce yourself to one of our new hires
  16. Acknowledge you evaluation in Stella
  17. Use the word of the day successfully in a conversation
  18. Help a customer from the state that you live/lived in
  19. Response rate over 10% daily
  20. Look up account sharing knowledge in the KB
  21. Ask a question in general
  22. No tech issues for 14 days
  23. Productivity at 80% or above daily for 5 days
  24. Asking the student their major for school