Deescalatedanescalation100%KB for"2" QANo techissues for14 daysUse the wordof the daysuccessfullyin aconversationSay studentname 3times in acontactAsking thestudenttheir majorfor schoolAsk aquestionin generalAcknowledgeyouevaluation inStellaDSATresponseunder 10percentHelp acustomerfrom the statethat youlive/lived inResponserate over10% dailyBe ontime 5days in arow80% or moreon efficiencyon QAcontactsAsking astudent whattheir favoritecolor is  Be ontime 10days in arow80% or morecomplianceon QAcontact Productivityat 80% orabove dailyfor 5 daysDm Kim orNatalie youresponse forthe questionof the day"3" 5 starrating ina rowCSAT ator above80%Take yourbreak/lunchon timeLook upaccountsharingknowledge inthe KBPost in teamchat at leastonce per dayIntroduceyourself toone of ournew hires Deescalatedanescalation100%KB for"2" QANo techissues for14 daysUse the wordof the daysuccessfullyin aconversationSay studentname 3times in acontactAsking thestudenttheir majorfor schoolAsk aquestionin generalAcknowledgeyouevaluation inStellaDSATresponseunder 10percentHelp acustomerfrom the statethat youlive/lived inResponserate over10% dailyBe ontime 5days in arow80% or moreon efficiencyon QAcontactsAsking astudent whattheir favoritecolor is  Be ontime 10days in arow80% or morecomplianceon QAcontact Productivityat 80% orabove dailyfor 5 daysDm Kim orNatalie youresponse forthe questionof the day"3" 5 starrating ina rowCSAT ator above80%Take yourbreak/lunchon timeLook upaccountsharingknowledge inthe KBPost in teamchat at leastonce per dayIntroduceyourself toone of ournew hires 

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalated an escalation
  2. 100% KB for "2" QA
  3. No tech issues for 14 days
  4. Use the word of the day successfully in a conversation
  5. Say student name 3 times in a contact
  6. Asking the student their major for school
  7. Ask a question in general
  8. Acknowledge you evaluation in Stella
  9. DSAT response under 10 percent
  10. Help a customer from the state that you live/lived in
  11. Response rate over 10% daily
  12. Be on time 5 days in a row
  13. 80% or more on efficiency on QA contacts
  14. Asking a student what their favorite color is
  15. Be on time 10 days in a row
  16. 80% or more compliance on QA contact
  17. Productivity at 80% or above daily for 5 days
  18. Dm Kim or Natalie you response for the question of the day
  19. "3" 5 star rating in a row
  20. CSAT at or above 80%
  21. Take your break/lunch on time
  22. Look up account sharing knowledge in the KB
  23. Post in team chat at least once per day
  24. Introduce yourself to one of our new hires