DeescalatedanescalationNo techissues for14 daysDSATresponseunder 10percentAcknowledgeyouevaluation inStella80% or moreon efficiencyon QAcontacts"3" 5 starrating ina rowCSAT ator above80%100%KB for"2" QAPost in teamchat at leastonce per dayProductivityat 80% orabove dailyfor 5 daysHelp acustomerfrom the statethat youlive/lived inAsk aquestionin generalBe ontime 5days in arow80% or morecomplianceon QAcontact Asking astudent whattheir favoritecolor is  Be ontime 10days in arowResponserate over10% dailyLook upaccountsharingknowledge inthe KBAsking thestudenttheir majorfor schoolSay studentname 3times in acontactIntroduceyourself toone of ournew hires Dm Kim orNatalie youresponse forthe questionof the dayUse the wordof the daysuccessfullyin aconversationTake yourbreak/lunchon timeDeescalatedanescalationNo techissues for14 daysDSATresponseunder 10percentAcknowledgeyouevaluation inStella80% or moreon efficiencyon QAcontacts"3" 5 starrating ina rowCSAT ator above80%100%KB for"2" QAPost in teamchat at leastonce per dayProductivityat 80% orabove dailyfor 5 daysHelp acustomerfrom the statethat youlive/lived inAsk aquestionin generalBe ontime 5days in arow80% or morecomplianceon QAcontact Asking astudent whattheir favoritecolor is  Be ontime 10days in arowResponserate over10% dailyLook upaccountsharingknowledge inthe KBAsking thestudenttheir majorfor schoolSay studentname 3times in acontactIntroduceyourself toone of ournew hires Dm Kim orNatalie youresponse forthe questionof the dayUse the wordof the daysuccessfullyin aconversationTake yourbreak/lunchon time

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalated an escalation
  2. No tech issues for 14 days
  3. DSAT response under 10 percent
  4. Acknowledge you evaluation in Stella
  5. 80% or more on efficiency on QA contacts
  6. "3" 5 star rating in a row
  7. CSAT at or above 80%
  8. 100% KB for "2" QA
  9. Post in team chat at least once per day
  10. Productivity at 80% or above daily for 5 days
  11. Help a customer from the state that you live/lived in
  12. Ask a question in general
  13. Be on time 5 days in a row
  14. 80% or more compliance on QA contact
  15. Asking a student what their favorite color is
  16. Be on time 10 days in a row
  17. Response rate over 10% daily
  18. Look up account sharing knowledge in the KB
  19. Asking the student their major for school
  20. Say student name 3 times in a contact
  21. Introduce yourself to one of our new hires
  22. Dm Kim or Natalie you response for the question of the day
  23. Use the word of the day successfully in a conversation
  24. Take your break/lunch on time