Responserate over10% dailyBe ontime 10days in arow80% or moreon efficiencyon QAcontactsAcknowledgeyouevaluation inStellaAsking astudent whattheir favoritecolor is  Be ontime 5days in arowDSATresponseunder 10percentUse the wordof the daysuccessfullyin aconversationIntroduceyourself toone of ournew hires Look upaccountsharingknowledge inthe KBNo techissues for14 daysDeescalatedanescalationAsk aquestionin general"3" 5 starrating ina rowAsking thestudenttheir majorfor schoolCSAT ator above80%Help acustomerfrom the statethat youlive/lived inTake yourbreak/lunchon timePost in teamchat at leastonce per dayProductivityat 80% orabove dailyfor 5 days80% or morecomplianceon QAcontact Dm Kim orNatalie youresponse forthe questionof the daySay studentname 3times in acontact100%KB for"2" QAResponserate over10% dailyBe ontime 10days in arow80% or moreon efficiencyon QAcontactsAcknowledgeyouevaluation inStellaAsking astudent whattheir favoritecolor is  Be ontime 5days in arowDSATresponseunder 10percentUse the wordof the daysuccessfullyin aconversationIntroduceyourself toone of ournew hires Look upaccountsharingknowledge inthe KBNo techissues for14 daysDeescalatedanescalationAsk aquestionin general"3" 5 starrating ina rowAsking thestudenttheir majorfor schoolCSAT ator above80%Help acustomerfrom the statethat youlive/lived inTake yourbreak/lunchon timePost in teamchat at leastonce per dayProductivityat 80% orabove dailyfor 5 days80% or morecomplianceon QAcontact Dm Kim orNatalie youresponse forthe questionof the daySay studentname 3times in acontact100%KB for"2" QA

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Response rate over 10% daily
  2. Be on time 10 days in a row
  3. 80% or more on efficiency on QA contacts
  4. Acknowledge you evaluation in Stella
  5. Asking a student what their favorite color is
  6. Be on time 5 days in a row
  7. DSAT response under 10 percent
  8. Use the word of the day successfully in a conversation
  9. Introduce yourself to one of our new hires
  10. Look up account sharing knowledge in the KB
  11. No tech issues for 14 days
  12. Deescalated an escalation
  13. Ask a question in general
  14. "3" 5 star rating in a row
  15. Asking the student their major for school
  16. CSAT at or above 80%
  17. Help a customer from the state that you live/lived in
  18. Take your break/lunch on time
  19. Post in team chat at least once per day
  20. Productivity at 80% or above daily for 5 days
  21. 80% or more compliance on QA contact
  22. Dm Kim or Natalie you response for the question of the day
  23. Say student name 3 times in a contact
  24. 100% KB for "2" QA