DeescalatedanescalationProductivityat 80% orabove dailyfor 5 daysBe ontime 5days in arow80% or morecomplianceon QAcontact Be ontime 10days in arowDm Kim orNatalie youresponse forthe questionof the dayLook upaccountsharingknowledge inthe KBPost in teamchat at leastonce per dayAsking astudent whattheir favoritecolor is  Help acustomerfrom the statethat youlive/lived in"3" 5 starrating ina rowUse the wordof the daysuccessfullyin aconversationResponserate over10% dailyCSAT ator above80%Say studentname 3times in acontactAsk aquestionin generalIntroduceyourself toone of ournew hires 80% or moreon efficiencyon QAcontactsAsking thestudenttheir majorfor schoolTake yourbreak/lunchon timeDSATresponseunder 10percent100%KB for"2" QAAcknowledgeyouevaluation inStellaNo techissues for14 daysDeescalatedanescalationProductivityat 80% orabove dailyfor 5 daysBe ontime 5days in arow80% or morecomplianceon QAcontact Be ontime 10days in arowDm Kim orNatalie youresponse forthe questionof the dayLook upaccountsharingknowledge inthe KBPost in teamchat at leastonce per dayAsking astudent whattheir favoritecolor is  Help acustomerfrom the statethat youlive/lived in"3" 5 starrating ina rowUse the wordof the daysuccessfullyin aconversationResponserate over10% dailyCSAT ator above80%Say studentname 3times in acontactAsk aquestionin generalIntroduceyourself toone of ournew hires 80% or moreon efficiencyon QAcontactsAsking thestudenttheir majorfor schoolTake yourbreak/lunchon timeDSATresponseunder 10percent100%KB for"2" QAAcknowledgeyouevaluation inStellaNo techissues for14 days

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalated an escalation
  2. Productivity at 80% or above daily for 5 days
  3. Be on time 5 days in a row
  4. 80% or more compliance on QA contact
  5. Be on time 10 days in a row
  6. Dm Kim or Natalie you response for the question of the day
  7. Look up account sharing knowledge in the KB
  8. Post in team chat at least once per day
  9. Asking a student what their favorite color is
  10. Help a customer from the state that you live/lived in
  11. "3" 5 star rating in a row
  12. Use the word of the day successfully in a conversation
  13. Response rate over 10% daily
  14. CSAT at or above 80%
  15. Say student name 3 times in a contact
  16. Ask a question in general
  17. Introduce yourself to one of our new hires
  18. 80% or more on efficiency on QA contacts
  19. Asking the student their major for school
  20. Take your break/lunch on time
  21. DSAT response under 10 percent
  22. 100% KB for "2" QA
  23. Acknowledge you evaluation in Stella
  24. No tech issues for 14 days