Post in teamchat at leastonce per dayTake yourbreak/lunchon timeCSAT ator above80%"3" 5 starrating ina rowUse the wordof the daysuccessfullyin aconversationDeescalatedanescalationHelp acustomerfrom the statethat youlive/lived inAcknowledgeyouevaluation inStellaAsking astudent whattheir favoritecolor is  Look upaccountsharingknowledge inthe KBBe ontime 10days in arowIntroduceyourself toone of ournew hires 100%KB for"2" QAResponserate over10% dailySay studentname 3times in acontact80% or moreon efficiencyon QAcontactsAsking thestudenttheir majorfor schoolDSATresponseunder 10percentAsk aquestionin generalProductivityat 80% orabove dailyfor 5 daysNo techissues for14 days80% or morecomplianceon QAcontact Be ontime 5days in arowDm Kim orNatalie youresponse forthe questionof the dayPost in teamchat at leastonce per dayTake yourbreak/lunchon timeCSAT ator above80%"3" 5 starrating ina rowUse the wordof the daysuccessfullyin aconversationDeescalatedanescalationHelp acustomerfrom the statethat youlive/lived inAcknowledgeyouevaluation inStellaAsking astudent whattheir favoritecolor is  Look upaccountsharingknowledge inthe KBBe ontime 10days in arowIntroduceyourself toone of ournew hires 100%KB for"2" QAResponserate over10% dailySay studentname 3times in acontact80% or moreon efficiencyon QAcontactsAsking thestudenttheir majorfor schoolDSATresponseunder 10percentAsk aquestionin generalProductivityat 80% orabove dailyfor 5 daysNo techissues for14 days80% or morecomplianceon QAcontact Be ontime 5days in arowDm Kim orNatalie youresponse forthe questionof the day

Kim Frontline Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Post in team chat at least once per day
  2. Take your break/lunch on time
  3. CSAT at or above 80%
  4. "3" 5 star rating in a row
  5. Use the word of the day successfully in a conversation
  6. Deescalated an escalation
  7. Help a customer from the state that you live/lived in
  8. Acknowledge you evaluation in Stella
  9. Asking a student what their favorite color is
  10. Look up account sharing knowledge in the KB
  11. Be on time 10 days in a row
  12. Introduce yourself to one of our new hires
  13. 100% KB for "2" QA
  14. Response rate over 10% daily
  15. Say student name 3 times in a contact
  16. 80% or more on efficiency on QA contacts
  17. Asking the student their major for school
  18. DSAT response under 10 percent
  19. Ask a question in general
  20. Productivity at 80% or above daily for 5 days
  21. No tech issues for 14 days
  22. 80% or more compliance on QA contact
  23. Be on time 5 days in a row
  24. Dm Kim or Natalie you response for the question of the day