Mental orBehavioralHealthServiceCSR directsmember toresource onwebsitemedicalpolicyCSR callsout toproviderCSR saysnetworknameRoutinePreventiveServicepriorauthorizationCSR checksto see ifmember hasany otherquestionsPrescriptionQuestionCSR offersaccumulationsCSR offersto email ormaildocumentMemberthanksCSRCSR takesmember offhold andthanks themfor holdingFourthQuarterCarryoverVerbalAuthorizationCSRreferencesKCCSRreviewsADHI formCSR fills outCOBquestionnaireCSRanswersquestionsabout afuture policyMembercalling livesoutside ofMNEOBNon-embeddeddeductibleor OOPCSRroutesclaim foradjustmentMembercalling aboutaboutsomeoneelse on policyMental orBehavioralHealthServiceCSR directsmember toresource onwebsitemedicalpolicyCSR callsout toproviderCSR saysnetworknameRoutinePreventiveServicepriorauthorizationCSR checksto see ifmember hasany otherquestionsPrescriptionQuestionCSR offersaccumulationsCSR offersto email ormaildocumentMemberthanksCSRCSR takesmember offhold andthanks themfor holdingFourthQuarterCarryoverVerbalAuthorizationCSRreferencesKCCSRreviewsADHI formCSR fills outCOBquestionnaireCSRanswersquestionsabout afuture policyMembercalling livesoutside ofMNEOBNon-embeddeddeductibleor OOPCSRroutesclaim foradjustmentMembercalling aboutaboutsomeoneelse on policy

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mental or Behavioral Health Service
  2. CSR directs member to resource on website
  3. medical policy
  4. CSR calls out to provider
  5. CSR says network name
  6. Routine Preventive Service
  7. prior authorization
  8. CSR checks to see if member has any other questions
  9. Prescription Question
  10. CSR offers accumulations
  11. CSR offers to email or mail document
  12. Member thanks CSR
  13. CSR takes member off hold and thanks them for holding
  14. Fourth Quarter Carryover
  15. Verbal Authorization
  16. CSR references KC
  17. CSR reviews ADHI form
  18. CSR fills out COB questionnaire
  19. CSR answers questions about a future policy
  20. Member calling lives outside of MN
  21. EOB
  22. Non-embedded deductible or OOP
  23. CSR routes claim for adjustment
  24. Member calling about about someone else on policy