CSR saysnetworknamePrescriptionQuestionCSR directsmember toresource onwebsitepriorauthorizationMemberthanksCSRCSRreviewsADHI formCSRroutesclaim foradjustmentMembercalling aboutaboutsomeoneelse on policyCSR callsout toproviderCSR checksto see ifmember hasany otherquestionsRoutinePreventiveServiceCSR offersaccumulationsFourthQuarterCarryoverMental orBehavioralHealthServiceCSR takesmember offhold andthanks themfor holdingCSRanswersquestionsabout afuture policyCSR fills outCOBquestionnaireVerbalAuthorizationCSR offersto email ormaildocumentCSRreferencesKCNon-embeddeddeductibleor OOPMembercalling livesoutside ofMNmedicalpolicyEOBCSR saysnetworknamePrescriptionQuestionCSR directsmember toresource onwebsitepriorauthorizationMemberthanksCSRCSRreviewsADHI formCSRroutesclaim foradjustmentMembercalling aboutaboutsomeoneelse on policyCSR callsout toproviderCSR checksto see ifmember hasany otherquestionsRoutinePreventiveServiceCSR offersaccumulationsFourthQuarterCarryoverMental orBehavioralHealthServiceCSR takesmember offhold andthanks themfor holdingCSRanswersquestionsabout afuture policyCSR fills outCOBquestionnaireVerbalAuthorizationCSR offersto email ormaildocumentCSRreferencesKCNon-embeddeddeductibleor OOPMembercalling livesoutside ofMNmedicalpolicyEOB

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR says network name
  2. Prescription Question
  3. CSR directs member to resource on website
  4. prior authorization
  5. Member thanks CSR
  6. CSR reviews ADHI form
  7. CSR routes claim for adjustment
  8. Member calling about about someone else on policy
  9. CSR calls out to provider
  10. CSR checks to see if member has any other questions
  11. Routine Preventive Service
  12. CSR offers accumulations
  13. Fourth Quarter Carryover
  14. Mental or Behavioral Health Service
  15. CSR takes member off hold and thanks them for holding
  16. CSR answers questions about a future policy
  17. CSR fills out COB questionnaire
  18. Verbal Authorization
  19. CSR offers to email or mail document
  20. CSR references KC
  21. Non-embedded deductible or OOP
  22. Member calling lives outside of MN
  23. medical policy
  24. EOB