CSR offersto email ormaildocumentCSR takesmember offhold andthanks themfor holdingMembercalling livesoutside ofMNCSR offersaccumulationsMental orBehavioralHealthServiceCSR checksto see ifmember hasany otherquestionsRoutinePreventiveServicePrescriptionQuestionEOBpriorauthorizationMembercalling aboutaboutsomeoneelse on policyCSRreviewsADHI formFourthQuarterCarryoverCSRreferencesKCCSRroutesclaim foradjustmentCSR callsout toproviderCSR directsmember toresource onwebsiteNon-embeddeddeductibleor OOPMemberthanksCSRCSR saysnetworknameVerbalAuthorizationmedicalpolicyCSRanswersquestionsabout afuture policyCSR fills outCOBquestionnaireCSR offersto email ormaildocumentCSR takesmember offhold andthanks themfor holdingMembercalling livesoutside ofMNCSR offersaccumulationsMental orBehavioralHealthServiceCSR checksto see ifmember hasany otherquestionsRoutinePreventiveServicePrescriptionQuestionEOBpriorauthorizationMembercalling aboutaboutsomeoneelse on policyCSRreviewsADHI formFourthQuarterCarryoverCSRreferencesKCCSRroutesclaim foradjustmentCSR callsout toproviderCSR directsmember toresource onwebsiteNon-embeddeddeductibleor OOPMemberthanksCSRCSR saysnetworknameVerbalAuthorizationmedicalpolicyCSRanswersquestionsabout afuture policyCSR fills outCOBquestionnaire

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR offers to email or mail document
  2. CSR takes member off hold and thanks them for holding
  3. Member calling lives outside of MN
  4. CSR offers accumulations
  5. Mental or Behavioral Health Service
  6. CSR checks to see if member has any other questions
  7. Routine Preventive Service
  8. Prescription Question
  9. EOB
  10. prior authorization
  11. Member calling about about someone else on policy
  12. CSR reviews ADHI form
  13. Fourth Quarter Carryover
  14. CSR references KC
  15. CSR routes claim for adjustment
  16. CSR calls out to provider
  17. CSR directs member to resource on website
  18. Non-embedded deductible or OOP
  19. Member thanks CSR
  20. CSR says network name
  21. Verbal Authorization
  22. medical policy
  23. CSR answers questions about a future policy
  24. CSR fills out COB questionnaire