Membercalling aboutaboutsomeoneelse on policyVerbalAuthorizationCSR checksto see ifmember hasany otherquestionsCSRreviewsADHI formCSRanswersquestionsabout afuture policyCSR saysnetworknameCSR offersto email ormaildocumentmedicalpolicyCSR takesmember offhold andthanks themfor holdingEOBNon-embeddeddeductibleor OOPMemberthanksCSRCSRreferencesKCMembercalling livesoutside ofMNFourthQuarterCarryoverCSR fills outCOBquestionnaireCSR callsout toproviderCSRroutesclaim foradjustmentMental orBehavioralHealthServicePrescriptionQuestionCSR offersaccumulationsCSR directsmember toresource onwebsiteRoutinePreventiveServicepriorauthorizationMembercalling aboutaboutsomeoneelse on policyVerbalAuthorizationCSR checksto see ifmember hasany otherquestionsCSRreviewsADHI formCSRanswersquestionsabout afuture policyCSR saysnetworknameCSR offersto email ormaildocumentmedicalpolicyCSR takesmember offhold andthanks themfor holdingEOBNon-embeddeddeductibleor OOPMemberthanksCSRCSRreferencesKCMembercalling livesoutside ofMNFourthQuarterCarryoverCSR fills outCOBquestionnaireCSR callsout toproviderCSRroutesclaim foradjustmentMental orBehavioralHealthServicePrescriptionQuestionCSR offersaccumulationsCSR directsmember toresource onwebsiteRoutinePreventiveServicepriorauthorization

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member calling about about someone else on policy
  2. Verbal Authorization
  3. CSR checks to see if member has any other questions
  4. CSR reviews ADHI form
  5. CSR answers questions about a future policy
  6. CSR says network name
  7. CSR offers to email or mail document
  8. medical policy
  9. CSR takes member off hold and thanks them for holding
  10. EOB
  11. Non-embedded deductible or OOP
  12. Member thanks CSR
  13. CSR references KC
  14. Member calling lives outside of MN
  15. Fourth Quarter Carryover
  16. CSR fills out COB questionnaire
  17. CSR calls out to provider
  18. CSR routes claim for adjustment
  19. Mental or Behavioral Health Service
  20. Prescription Question
  21. CSR offers accumulations
  22. CSR directs member to resource on website
  23. Routine Preventive Service
  24. prior authorization