CSR takesmember offhold andthanks themfor holdingCSR offersto email ormaildocumentCSR offersaccumulationsCSR saysnetworknameCSRreviewsADHI formMemberthanksCSRRoutinePreventiveServiceCSR directsmember toresource onwebsitePrescriptionQuestionmedicalpolicyFourthQuarterCarryoverNon-embeddeddeductibleor OOPCSR checksto see ifmember hasany otherquestionspriorauthorizationEOBMembercalling livesoutside ofMNCSR callsout toproviderVerbalAuthorizationCSRreferencesKCCSRroutesclaim foradjustmentCSR fills outCOBquestionnaireMental orBehavioralHealthServiceCSRanswersquestionsabout afuture policyMembercalling aboutaboutsomeoneelse on policyCSR takesmember offhold andthanks themfor holdingCSR offersto email ormaildocumentCSR offersaccumulationsCSR saysnetworknameCSRreviewsADHI formMemberthanksCSRRoutinePreventiveServiceCSR directsmember toresource onwebsitePrescriptionQuestionmedicalpolicyFourthQuarterCarryoverNon-embeddeddeductibleor OOPCSR checksto see ifmember hasany otherquestionspriorauthorizationEOBMembercalling livesoutside ofMNCSR callsout toproviderVerbalAuthorizationCSRreferencesKCCSRroutesclaim foradjustmentCSR fills outCOBquestionnaireMental orBehavioralHealthServiceCSRanswersquestionsabout afuture policyMembercalling aboutaboutsomeoneelse on policy

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR takes member off hold and thanks them for holding
  2. CSR offers to email or mail document
  3. CSR offers accumulations
  4. CSR says network name
  5. CSR reviews ADHI form
  6. Member thanks CSR
  7. Routine Preventive Service
  8. CSR directs member to resource on website
  9. Prescription Question
  10. medical policy
  11. Fourth Quarter Carryover
  12. Non-embedded deductible or OOP
  13. CSR checks to see if member has any other questions
  14. prior authorization
  15. EOB
  16. Member calling lives outside of MN
  17. CSR calls out to provider
  18. Verbal Authorization
  19. CSR references KC
  20. CSR routes claim for adjustment
  21. CSR fills out COB questionnaire
  22. Mental or Behavioral Health Service
  23. CSR answers questions about a future policy
  24. Member calling about about someone else on policy