(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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CSR fills out COB questionnaire
CSR answers questions about a future policy
CSR calls out to provider
medical policy
CSR references KC
Mental or Behavioral Health Service
CSR checks to see if member has any other questions
Routine Preventive Service
CSR offers accumulations
Member calling lives outside of MN
Non-embedded deductible or OOP
CSR says network name
Prescription Question
prior authorization
CSR reviews ADHI form
CSR routes claim for adjustment
CSR directs member to resource on website
CSR offers to email or mail document
Verbal Authorization
Member calling about about someone else on policy
Fourth Quarter Carryover
EOB
CSR takes member off hold and thanks them for holding
