VerbalAuthorizationCSR checksto see ifmember hasany otherquestionsFourthQuarterCarryoverMembercalling aboutaboutsomeoneelse on policyNon-embeddeddeductibleor OOPMembercalling livesoutside ofMNEOBRoutinePreventiveServiceMemberthanksCSRpriorauthorizationMental orBehavioralHealthServiceCSRanswersquestionsabout afuture policyCSR callsout toproviderCSRreviewsADHI formmedicalpolicyCSR offersaccumulationsCSR fills outCOBquestionnaireCSR offersto email ormaildocumentCSR directsmember toresource onwebsiteCSR takesmember offhold andthanks themfor holdingCSRreferencesKCCSR saysnetworknameCSRroutesclaim foradjustmentPrescriptionQuestionVerbalAuthorizationCSR checksto see ifmember hasany otherquestionsFourthQuarterCarryoverMembercalling aboutaboutsomeoneelse on policyNon-embeddeddeductibleor OOPMembercalling livesoutside ofMNEOBRoutinePreventiveServiceMemberthanksCSRpriorauthorizationMental orBehavioralHealthServiceCSRanswersquestionsabout afuture policyCSR callsout toproviderCSRreviewsADHI formmedicalpolicyCSR offersaccumulationsCSR fills outCOBquestionnaireCSR offersto email ormaildocumentCSR directsmember toresource onwebsiteCSR takesmember offhold andthanks themfor holdingCSRreferencesKCCSR saysnetworknameCSRroutesclaim foradjustmentPrescriptionQuestion

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verbal Authorization
  2. CSR checks to see if member has any other questions
  3. Fourth Quarter Carryover
  4. Member calling about about someone else on policy
  5. Non-embedded deductible or OOP
  6. Member calling lives outside of MN
  7. EOB
  8. Routine Preventive Service
  9. Member thanks CSR
  10. prior authorization
  11. Mental or Behavioral Health Service
  12. CSR answers questions about a future policy
  13. CSR calls out to provider
  14. CSR reviews ADHI form
  15. medical policy
  16. CSR offers accumulations
  17. CSR fills out COB questionnaire
  18. CSR offers to email or mail document
  19. CSR directs member to resource on website
  20. CSR takes member off hold and thanks them for holding
  21. CSR references KC
  22. CSR says network name
  23. CSR routes claim for adjustment
  24. Prescription Question