CSR saysnetworknameMembercalling livesoutside ofMNCSR takesmember offhold andthanks themfor holdingCSR checksto see ifmember hasany otherquestionsCSR fills outCOBquestionnaireMemberthanksCSRCSR callsout toproviderNon-embeddeddeductibleor OOPCSRroutesclaim foradjustmentmedicalpolicyCSRreviewsADHI formCSR directsmember toresource onwebsiteEOBRoutinePreventiveServiceCSRreferencesKCFourthQuarterCarryoverMembercalling aboutaboutsomeoneelse on policyCSR offersaccumulationsMental orBehavioralHealthServiceCSRanswersquestionsabout afuture policyVerbalAuthorizationpriorauthorizationCSR offersto email ormaildocumentPrescriptionQuestionCSR saysnetworknameMembercalling livesoutside ofMNCSR takesmember offhold andthanks themfor holdingCSR checksto see ifmember hasany otherquestionsCSR fills outCOBquestionnaireMemberthanksCSRCSR callsout toproviderNon-embeddeddeductibleor OOPCSRroutesclaim foradjustmentmedicalpolicyCSRreviewsADHI formCSR directsmember toresource onwebsiteEOBRoutinePreventiveServiceCSRreferencesKCFourthQuarterCarryoverMembercalling aboutaboutsomeoneelse on policyCSR offersaccumulationsMental orBehavioralHealthServiceCSRanswersquestionsabout afuture policyVerbalAuthorizationpriorauthorizationCSR offersto email ormaildocumentPrescriptionQuestion

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR says network name
  2. Member calling lives outside of MN
  3. CSR takes member off hold and thanks them for holding
  4. CSR checks to see if member has any other questions
  5. CSR fills out COB questionnaire
  6. Member thanks CSR
  7. CSR calls out to provider
  8. Non-embedded deductible or OOP
  9. CSR routes claim for adjustment
  10. medical policy
  11. CSR reviews ADHI form
  12. CSR directs member to resource on website
  13. EOB
  14. Routine Preventive Service
  15. CSR references KC
  16. Fourth Quarter Carryover
  17. Member calling about about someone else on policy
  18. CSR offers accumulations
  19. Mental or Behavioral Health Service
  20. CSR answers questions about a future policy
  21. Verbal Authorization
  22. prior authorization
  23. CSR offers to email or mail document
  24. Prescription Question