CSR fills outCOBquestionnaireMental orBehavioralHealthServiceEOBmedicalpolicyCSR checksto see ifmember hasany otherquestionsRoutinePreventiveServiceMembercalling aboutaboutsomeoneelse on policyPrescriptionQuestionCSRroutesclaim foradjustmentCSRreferencesKCCSR offersaccumulationsNon-embeddeddeductibleor OOPCSR callsout toproviderVerbalAuthorizationCSRreviewsADHI formMemberthanksCSRCSR takesmember offhold andthanks themfor holdingCSRanswersquestionsabout afuture policyCSR offersto email ormaildocumentpriorauthorizationFourthQuarterCarryoverCSR saysnetworknameMembercalling livesoutside ofMNCSR directsmember toresource onwebsiteCSR fills outCOBquestionnaireMental orBehavioralHealthServiceEOBmedicalpolicyCSR checksto see ifmember hasany otherquestionsRoutinePreventiveServiceMembercalling aboutaboutsomeoneelse on policyPrescriptionQuestionCSRroutesclaim foradjustmentCSRreferencesKCCSR offersaccumulationsNon-embeddeddeductibleor OOPCSR callsout toproviderVerbalAuthorizationCSRreviewsADHI formMemberthanksCSRCSR takesmember offhold andthanks themfor holdingCSRanswersquestionsabout afuture policyCSR offersto email ormaildocumentpriorauthorizationFourthQuarterCarryoverCSR saysnetworknameMembercalling livesoutside ofMNCSR directsmember toresource onwebsite

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR fills out COB questionnaire
  2. Mental or Behavioral Health Service
  3. EOB
  4. medical policy
  5. CSR checks to see if member has any other questions
  6. Routine Preventive Service
  7. Member calling about about someone else on policy
  8. Prescription Question
  9. CSR routes claim for adjustment
  10. CSR references KC
  11. CSR offers accumulations
  12. Non-embedded deductible or OOP
  13. CSR calls out to provider
  14. Verbal Authorization
  15. CSR reviews ADHI form
  16. Member thanks CSR
  17. CSR takes member off hold and thanks them for holding
  18. CSR answers questions about a future policy
  19. CSR offers to email or mail document
  20. prior authorization
  21. Fourth Quarter Carryover
  22. CSR says network name
  23. Member calling lives outside of MN
  24. CSR directs member to resource on website