CSR callsout toproviderCSRreferencesKCCSRanswersquestionsabout afuture policyCSR directsmember toresource onwebsitepriorauthorizationEOBRoutinePreventiveServiceCSR offersaccumulationsPrescriptionQuestionCSR fills outCOBquestionnaireMembercalling aboutaboutsomeoneelse on policyCSR checksto see ifmember hasany otherquestionsCSR offersto email ormaildocumentVerbalAuthorizationMental orBehavioralHealthServicemedicalpolicyCSR saysnetworknameCSRroutesclaim foradjustmentFourthQuarterCarryoverCSR takesmember offhold andthanks themfor holdingMembercalling livesoutside ofMNCSRreviewsADHI formMemberthanksCSRNon-embeddeddeductibleor OOPCSR callsout toproviderCSRreferencesKCCSRanswersquestionsabout afuture policyCSR directsmember toresource onwebsitepriorauthorizationEOBRoutinePreventiveServiceCSR offersaccumulationsPrescriptionQuestionCSR fills outCOBquestionnaireMembercalling aboutaboutsomeoneelse on policyCSR checksto see ifmember hasany otherquestionsCSR offersto email ormaildocumentVerbalAuthorizationMental orBehavioralHealthServicemedicalpolicyCSR saysnetworknameCSRroutesclaim foradjustmentFourthQuarterCarryoverCSR takesmember offhold andthanks themfor holdingMembercalling livesoutside ofMNCSRreviewsADHI formMemberthanksCSRNon-embeddeddeductibleor OOP

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR calls out to provider
  2. CSR references KC
  3. CSR answers questions about a future policy
  4. CSR directs member to resource on website
  5. prior authorization
  6. EOB
  7. Routine Preventive Service
  8. CSR offers accumulations
  9. Prescription Question
  10. CSR fills out COB questionnaire
  11. Member calling about about someone else on policy
  12. CSR checks to see if member has any other questions
  13. CSR offers to email or mail document
  14. Verbal Authorization
  15. Mental or Behavioral Health Service
  16. medical policy
  17. CSR says network name
  18. CSR routes claim for adjustment
  19. Fourth Quarter Carryover
  20. CSR takes member off hold and thanks them for holding
  21. Member calling lives outside of MN
  22. CSR reviews ADHI form
  23. Member thanks CSR
  24. Non-embedded deductible or OOP