(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Non-embedded deductible or OOP
CSR fills out COB questionnaire
Verbal Authorization
CSR offers accumulations
Prescription Question
CSR answers questions about a future policy
Routine Preventive Service
CSR calls out to provider
CSR directs member to resource on website
CSR says network name
Fourth Quarter Carryover
Member thanks CSR
CSR checks to see if member has any other questions
medical policy
prior authorization
Member calling about about someone else on policy
Mental or Behavioral Health Service
Member calling lives outside of MN
CSR routes claim for adjustment
EOB
CSR takes member off hold and thanks them for holding
