EOBVerbalAuthorizationCSR offersaccumulationsCSRroutesclaim foradjustmentCSR offersto email ormaildocumentCSR callsout toproviderCSR checksto see ifmember hasany otherquestionsCSR directsmember toresource onwebsiteMemberthanksCSRNon-embeddeddeductibleor OOPpriorauthorizationCSRreviewsADHI formMembercalling aboutaboutsomeoneelse on policyFourthQuarterCarryoverCSRreferencesKCmedicalpolicyRoutinePreventiveServicePrescriptionQuestionMembercalling livesoutside ofMNCSR saysnetworknameCSR takesmember offhold andthanks themfor holdingCSRanswersquestionsabout afuture policyMental orBehavioralHealthServiceCSR fills outCOBquestionnaireEOBVerbalAuthorizationCSR offersaccumulationsCSRroutesclaim foradjustmentCSR offersto email ormaildocumentCSR callsout toproviderCSR checksto see ifmember hasany otherquestionsCSR directsmember toresource onwebsiteMemberthanksCSRNon-embeddeddeductibleor OOPpriorauthorizationCSRreviewsADHI formMembercalling aboutaboutsomeoneelse on policyFourthQuarterCarryoverCSRreferencesKCmedicalpolicyRoutinePreventiveServicePrescriptionQuestionMembercalling livesoutside ofMNCSR saysnetworknameCSR takesmember offhold andthanks themfor holdingCSRanswersquestionsabout afuture policyMental orBehavioralHealthServiceCSR fills outCOBquestionnaire

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EOB
  2. Verbal Authorization
  3. CSR offers accumulations
  4. CSR routes claim for adjustment
  5. CSR offers to email or mail document
  6. CSR calls out to provider
  7. CSR checks to see if member has any other questions
  8. CSR directs member to resource on website
  9. Member thanks CSR
  10. Non-embedded deductible or OOP
  11. prior authorization
  12. CSR reviews ADHI form
  13. Member calling about about someone else on policy
  14. Fourth Quarter Carryover
  15. CSR references KC
  16. medical policy
  17. Routine Preventive Service
  18. Prescription Question
  19. Member calling lives outside of MN
  20. CSR says network name
  21. CSR takes member off hold and thanks them for holding
  22. CSR answers questions about a future policy
  23. Mental or Behavioral Health Service
  24. CSR fills out COB questionnaire