CSRroutesclaim foradjustmentVerbalAuthorizationEOBCSRanswersquestionsabout afuture policypriorauthorizationCSRreferencesKCCSR takesmember offhold andthanks themfor holdingMemberthanksCSRMembercalling livesoutside ofMNCSR saysnetworknameCSR directsmember toresource onwebsiteFourthQuarterCarryoverCSR fills outCOBquestionnaireCSR checksto see ifmember hasany otherquestionsMental orBehavioralHealthServiceCSR offersaccumulationsPrescriptionQuestionCSR callsout toproviderNon-embeddeddeductibleor OOPMembercalling aboutaboutsomeoneelse on policymedicalpolicyCSRreviewsADHI formCSR offersto email ormaildocumentRoutinePreventiveServiceCSRroutesclaim foradjustmentVerbalAuthorizationEOBCSRanswersquestionsabout afuture policypriorauthorizationCSRreferencesKCCSR takesmember offhold andthanks themfor holdingMemberthanksCSRMembercalling livesoutside ofMNCSR saysnetworknameCSR directsmember toresource onwebsiteFourthQuarterCarryoverCSR fills outCOBquestionnaireCSR checksto see ifmember hasany otherquestionsMental orBehavioralHealthServiceCSR offersaccumulationsPrescriptionQuestionCSR callsout toproviderNon-embeddeddeductibleor OOPMembercalling aboutaboutsomeoneelse on policymedicalpolicyCSRreviewsADHI formCSR offersto email ormaildocumentRoutinePreventiveService

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR routes claim for adjustment
  2. Verbal Authorization
  3. EOB
  4. CSR answers questions about a future policy
  5. prior authorization
  6. CSR references KC
  7. CSR takes member off hold and thanks them for holding
  8. Member thanks CSR
  9. Member calling lives outside of MN
  10. CSR says network name
  11. CSR directs member to resource on website
  12. Fourth Quarter Carryover
  13. CSR fills out COB questionnaire
  14. CSR checks to see if member has any other questions
  15. Mental or Behavioral Health Service
  16. CSR offers accumulations
  17. Prescription Question
  18. CSR calls out to provider
  19. Non-embedded deductible or OOP
  20. Member calling about about someone else on policy
  21. medical policy
  22. CSR reviews ADHI form
  23. CSR offers to email or mail document
  24. Routine Preventive Service