priorauthorizationEOBmedicalpolicyCSR fills outCOBquestionnaireMembercalling aboutaboutsomeoneelse on policyCSRroutesclaim foradjustmentMental orBehavioralHealthServiceMemberthanksCSRCSR offersto email ormaildocumentPrescriptionQuestionCSR callsout toproviderCSRreferencesKCMembercalling livesoutside ofMNFourthQuarterCarryoverCSR offersaccumulationsRoutinePreventiveServiceCSRanswersquestionsabout afuture policyCSR checksto see ifmember hasany otherquestionsVerbalAuthorizationCSR saysnetworknameCSR takesmember offhold andthanks themfor holdingCSR directsmember toresource onwebsiteCSRreviewsADHI formNon-embeddeddeductibleor OOPpriorauthorizationEOBmedicalpolicyCSR fills outCOBquestionnaireMembercalling aboutaboutsomeoneelse on policyCSRroutesclaim foradjustmentMental orBehavioralHealthServiceMemberthanksCSRCSR offersto email ormaildocumentPrescriptionQuestionCSR callsout toproviderCSRreferencesKCMembercalling livesoutside ofMNFourthQuarterCarryoverCSR offersaccumulationsRoutinePreventiveServiceCSRanswersquestionsabout afuture policyCSR checksto see ifmember hasany otherquestionsVerbalAuthorizationCSR saysnetworknameCSR takesmember offhold andthanks themfor holdingCSR directsmember toresource onwebsiteCSRreviewsADHI formNon-embeddeddeductibleor OOP

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. prior authorization
  2. EOB
  3. medical policy
  4. CSR fills out COB questionnaire
  5. Member calling about about someone else on policy
  6. CSR routes claim for adjustment
  7. Mental or Behavioral Health Service
  8. Member thanks CSR
  9. CSR offers to email or mail document
  10. Prescription Question
  11. CSR calls out to provider
  12. CSR references KC
  13. Member calling lives outside of MN
  14. Fourth Quarter Carryover
  15. CSR offers accumulations
  16. Routine Preventive Service
  17. CSR answers questions about a future policy
  18. CSR checks to see if member has any other questions
  19. Verbal Authorization
  20. CSR says network name
  21. CSR takes member off hold and thanks them for holding
  22. CSR directs member to resource on website
  23. CSR reviews ADHI form
  24. Non-embedded deductible or OOP