priorauthorizationCSR directsmember toresource onwebsiteCSR takesmember offhold andthanks themfor holdingCSRroutesclaim foradjustmentFourthQuarterCarryoverRoutinePreventiveServiceMental orBehavioralHealthServiceCSR fills outCOBquestionnairemedicalpolicyVerbalAuthorizationCSR offersaccumulationsCSRreferencesKCMemberthanksCSRCSR offersto email ormaildocumentCSR saysnetworknameCSR checksto see ifmember hasany otherquestionsMembercalling aboutaboutsomeoneelse on policyCSRanswersquestionsabout afuture policyCSR callsout toproviderPrescriptionQuestionMembercalling livesoutside ofMNEOBNon-embeddeddeductibleor OOPCSRreviewsADHI formpriorauthorizationCSR directsmember toresource onwebsiteCSR takesmember offhold andthanks themfor holdingCSRroutesclaim foradjustmentFourthQuarterCarryoverRoutinePreventiveServiceMental orBehavioralHealthServiceCSR fills outCOBquestionnairemedicalpolicyVerbalAuthorizationCSR offersaccumulationsCSRreferencesKCMemberthanksCSRCSR offersto email ormaildocumentCSR saysnetworknameCSR checksto see ifmember hasany otherquestionsMembercalling aboutaboutsomeoneelse on policyCSRanswersquestionsabout afuture policyCSR callsout toproviderPrescriptionQuestionMembercalling livesoutside ofMNEOBNon-embeddeddeductibleor OOPCSRreviewsADHI form

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. prior authorization
  2. CSR directs member to resource on website
  3. CSR takes member off hold and thanks them for holding
  4. CSR routes claim for adjustment
  5. Fourth Quarter Carryover
  6. Routine Preventive Service
  7. Mental or Behavioral Health Service
  8. CSR fills out COB questionnaire
  9. medical policy
  10. Verbal Authorization
  11. CSR offers accumulations
  12. CSR references KC
  13. Member thanks CSR
  14. CSR offers to email or mail document
  15. CSR says network name
  16. CSR checks to see if member has any other questions
  17. Member calling about about someone else on policy
  18. CSR answers questions about a future policy
  19. CSR calls out to provider
  20. Prescription Question
  21. Member calling lives outside of MN
  22. EOB
  23. Non-embedded deductible or OOP
  24. CSR reviews ADHI form