CSRanswersquestionsabout afuture policyNon-embeddeddeductibleor OOPVerbalAuthorizationCSR saysnetworknameCSR fills outCOBquestionnaireCSR offersto email ormaildocumentCSR offersaccumulationsCSRreviewsADHI formFourthQuarterCarryoverRoutinePreventiveServiceEOBCSRreferencesKCpriorauthorizationMental orBehavioralHealthServicemedicalpolicyMemberthanksCSRCSR checksto see ifmember hasany otherquestionsCSR callsout toproviderCSR takesmember offhold andthanks themfor holdingMembercalling aboutaboutsomeoneelse on policyMembercalling livesoutside ofMNCSRroutesclaim foradjustmentPrescriptionQuestionCSR directsmember toresource onwebsiteCSRanswersquestionsabout afuture policyNon-embeddeddeductibleor OOPVerbalAuthorizationCSR saysnetworknameCSR fills outCOBquestionnaireCSR offersto email ormaildocumentCSR offersaccumulationsCSRreviewsADHI formFourthQuarterCarryoverRoutinePreventiveServiceEOBCSRreferencesKCpriorauthorizationMental orBehavioralHealthServicemedicalpolicyMemberthanksCSRCSR checksto see ifmember hasany otherquestionsCSR callsout toproviderCSR takesmember offhold andthanks themfor holdingMembercalling aboutaboutsomeoneelse on policyMembercalling livesoutside ofMNCSRroutesclaim foradjustmentPrescriptionQuestionCSR directsmember toresource onwebsite

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR answers questions about a future policy
  2. Non-embedded deductible or OOP
  3. Verbal Authorization
  4. CSR says network name
  5. CSR fills out COB questionnaire
  6. CSR offers to email or mail document
  7. CSR offers accumulations
  8. CSR reviews ADHI form
  9. Fourth Quarter Carryover
  10. Routine Preventive Service
  11. EOB
  12. CSR references KC
  13. prior authorization
  14. Mental or Behavioral Health Service
  15. medical policy
  16. Member thanks CSR
  17. CSR checks to see if member has any other questions
  18. CSR calls out to provider
  19. CSR takes member off hold and thanks them for holding
  20. Member calling about about someone else on policy
  21. Member calling lives outside of MN
  22. CSR routes claim for adjustment
  23. Prescription Question
  24. CSR directs member to resource on website