CSR directsmember toresource onwebsiteCSR checksto see ifmember hasany otherquestionsMembercalling livesoutside ofMNFourthQuarterCarryoverPrescriptionQuestionCSRreferencesKCCSR offersto email ormaildocumentpriorauthorizationMemberthanksCSRCSR offersaccumulationsMental orBehavioralHealthServiceCSR saysnetworknamemedicalpolicyCSRanswersquestionsabout afuture policyRoutinePreventiveServiceCSR fills outCOBquestionnaireCSRroutesclaim foradjustmentCSR takesmember offhold andthanks themfor holdingNon-embeddeddeductibleor OOPCSRreviewsADHI formVerbalAuthorizationEOBMembercalling aboutaboutsomeoneelse on policyCSR callsout toproviderCSR directsmember toresource onwebsiteCSR checksto see ifmember hasany otherquestionsMembercalling livesoutside ofMNFourthQuarterCarryoverPrescriptionQuestionCSRreferencesKCCSR offersto email ormaildocumentpriorauthorizationMemberthanksCSRCSR offersaccumulationsMental orBehavioralHealthServiceCSR saysnetworknamemedicalpolicyCSRanswersquestionsabout afuture policyRoutinePreventiveServiceCSR fills outCOBquestionnaireCSRroutesclaim foradjustmentCSR takesmember offhold andthanks themfor holdingNon-embeddeddeductibleor OOPCSRreviewsADHI formVerbalAuthorizationEOBMembercalling aboutaboutsomeoneelse on policyCSR callsout toprovider

Mentor Observation BINGO II: The Return of Observations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR directs member to resource on website
  2. CSR checks to see if member has any other questions
  3. Member calling lives outside of MN
  4. Fourth Quarter Carryover
  5. Prescription Question
  6. CSR references KC
  7. CSR offers to email or mail document
  8. prior authorization
  9. Member thanks CSR
  10. CSR offers accumulations
  11. Mental or Behavioral Health Service
  12. CSR says network name
  13. medical policy
  14. CSR answers questions about a future policy
  15. Routine Preventive Service
  16. CSR fills out COB questionnaire
  17. CSR routes claim for adjustment
  18. CSR takes member off hold and thanks them for holding
  19. Non-embedded deductible or OOP
  20. CSR reviews ADHI form
  21. Verbal Authorization
  22. EOB
  23. Member calling about about someone else on policy
  24. CSR calls out to provider