(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EOB
Prescription Question
Verbal Authorization
Routine Preventive Service
CSR offers accumulations
medical policy
Non-embedded deductible or OOP
CSR reviews ADHI form
CSR directs member to resource on website
CSR calls out to provider
Member calling lives outside of MN
Member calling about about someone else on policy
Mental or Behavioral Health Service
Fourth Quarter Carryover
CSR checks to see if member has any other questions
CSR offers to email or mail document
Member thanks CSR
CSR says network name
CSR routes claim for adjustment
CSR answers questions about a future policy
CSR fills out COB questionnaire
CSR references KC
CSR takes member off hold and thanks them for holding
