(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Member calling lives outside of MN
CSR says network name
CSR references KC
CSR calls out to provider
EOB
CSR checks to see if member has any other questions
medical policy
Member calling about about someone else on policy
Member thanks CSR
CSR routes claim for adjustment
CSR offers to email or mail document
CSR answers questions about a future policy
prior authorization
Verbal Authorization
Fourth Quarter Carryover
CSR reviews ADHI form
Routine Preventive Service
CSR directs member to resource on website
CSR offers accumulations
Non-embedded deductible or OOP
Prescription Question
CSR takes member off hold and thanks them for holding
