This bingo card has a free space and 24 words: CSR takes member off hold and thanks them for holding, CSR calls out to provider, EOB, CSR offers accumulations, CSR says network name, CSR directs member to resource on website, prior authorization, medical policy, CSR offers to email or mail document, Member calling about about someone else on policy, CSR answers questions about a future policy, Member calling lives outside of MN, Routine Preventive Service, Mental or Behavioral Health Service, Verbal Authorization, CSR fills out COB questionnaire, CSR routes claim for adjustment, CSR references KC, CSR reviews ADHI form, Member thanks CSR, Fourth Quarter Carryover, CSR checks to see if member has any other questions, Non-embedded deductible or OOP and Prescription Question.
Mentor Observation BINGO | Mentor Observation BINGO | Observation Bingo 2: The Return of Claims | Call Bingo | Customer Service Bingo!
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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