You have ahard timeverifyingcallbacknumberSomeone inthebackgroundtelling callerwhat to sayPSR pressesbuttons youdidn’t askthem topressYou mentionthe LV "My what?"You’re onspeakerphone,can barelyhear callerCaller insiststhey'reauthorizedwhen they'renot“Dowhatnow?”Caller sayscompletelywrong name ofwho they spokewith earlierPSR thinksred circle onmonitor ispoorAT&T/wifiKids crying/screaming inthebackground"Can youspeak louder?"- or -"I can barelyhear you"PSRreplacesequipmentwithoutpermission“Has anyoneelse had thisproblem?”"Don't youalreadyhave thaton file?"PT keepschangingsubject topersonalproblemsPSR calls inwith just theWO numberPT wasneveradded tothe trackerToiletflushesTechdeterminesthe wrongissuePT hasvery basicname –spells itPSR didn'treplaceequipmentbecause"It looked fineto me"PT complainsat least 2xabout the DLtaking a longtimeCallercorrects infothat you saidcorrectlyCallerdoesn'thave PT'sinfo readyYou have ahard timeverifyingcallbacknumberSomeone inthebackgroundtelling callerwhat to sayPSR pressesbuttons youdidn’t askthem topressYou mentionthe LV "My what?"You’re onspeakerphone,can barelyhear callerCaller insiststhey'reauthorizedwhen they'renot“Dowhatnow?”Caller sayscompletelywrong name ofwho they spokewith earlierPSR thinksred circle onmonitor ispoorAT&T/wifiKids crying/screaming inthebackground"Can youspeak louder?"- or -"I can barelyhear you"PSRreplacesequipmentwithoutpermission“Has anyoneelse had thisproblem?”"Don't youalreadyhave thaton file?"PT keepschangingsubject topersonalproblemsPSR calls inwith just theWO numberPT wasneveradded tothe trackerToiletflushesTechdeterminesthe wrongissuePT hasvery basicname –spells itPSR didn'treplaceequipmentbecause"It looked fineto me"PT complainsat least 2xabout the DLtaking a longtimeCallercorrects infothat you saidcorrectlyCallerdoesn'thave PT'sinfo ready

Tech Support 5 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You have a hard time verifying callback number
  2. Someone in the background telling caller what to say
  3. PSR presses buttons you didn’t ask them to press
  4. You mention the LV "My what?"
  5. You’re on speakerphone, can barely hear caller
  6. Caller insists they're authorized when they're not
  7. “Do what now?”
  8. Caller says completely wrong name of who they spoke with earlier
  9. PSR thinks red circle on monitor is poor AT&T/wifi
  10. Kids crying/ screaming in the background
  11. "Can you speak louder?" - or - "I can barely hear you"
  12. PSR replaces equipment without permission
  13. “Has anyone else had this problem?”
  14. "Don't you already have that on file?"
  15. PT keeps changing subject to personal problems
  16. PSR calls in with just the WO number
  17. PT was never added to the tracker
  18. Toilet flushes
  19. Tech determines the wrong issue
  20. PT has very basic name – spells it
  21. PSR didn't replace equipment because "It looked fine to me"
  22. PT complains at least 2x about the DL taking a long time
  23. Caller corrects info that you said correctly
  24. Caller doesn't have PT's info ready