PSR thinksred circle onmonitor ispoorAT&T/wifi“Has anyoneelse had thisproblem?”PSR didn'treplaceequipmentbecause"It looked fineto me"Caller sayscompletelywrong name ofwho they spokewith earlierCaller insiststhey'reauthorizedwhen they'renotSomeone inthebackgroundtelling callerwhat to sayPT keepschangingsubject topersonalproblemsPSRreplacesequipmentwithoutpermissionTechdeterminesthe wrongissue"Don't youalreadyhave thaton file?"ToiletflushesPT complainsat least 2xabout the DLtaking a longtimeCallerdoesn'thave PT'sinfo ready“Dowhatnow?”Kids crying/screaming inthebackgroundYou have ahard timeverifyingcallbacknumberCallercorrects infothat you saidcorrectlyPT hasvery basicname –spells itYou’re onspeakerphone,can barelyhear callerYou mentionthe LV "My what?""Can youspeak louder?"- or -"I can barelyhear you"PSR calls inwith just theWO numberPSR pressesbuttons youdidn’t askthem topressPT wasneveradded tothe trackerPSR thinksred circle onmonitor ispoorAT&T/wifi“Has anyoneelse had thisproblem?”PSR didn'treplaceequipmentbecause"It looked fineto me"Caller sayscompletelywrong name ofwho they spokewith earlierCaller insiststhey'reauthorizedwhen they'renotSomeone inthebackgroundtelling callerwhat to sayPT keepschangingsubject topersonalproblemsPSRreplacesequipmentwithoutpermissionTechdeterminesthe wrongissue"Don't youalreadyhave thaton file?"ToiletflushesPT complainsat least 2xabout the DLtaking a longtimeCallerdoesn'thave PT'sinfo ready“Dowhatnow?”Kids crying/screaming inthebackgroundYou have ahard timeverifyingcallbacknumberCallercorrects infothat you saidcorrectlyPT hasvery basicname –spells itYou’re onspeakerphone,can barelyhear callerYou mentionthe LV "My what?""Can youspeak louder?"- or -"I can barelyhear you"PSR calls inwith just theWO numberPSR pressesbuttons youdidn’t askthem topressPT wasneveradded tothe tracker

Tech Support 5 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PSR thinks red circle on monitor is poor AT&T/wifi
  2. “Has anyone else had this problem?”
  3. PSR didn't replace equipment because "It looked fine to me"
  4. Caller says completely wrong name of who they spoke with earlier
  5. Caller insists they're authorized when they're not
  6. Someone in the background telling caller what to say
  7. PT keeps changing subject to personal problems
  8. PSR replaces equipment without permission
  9. Tech determines the wrong issue
  10. "Don't you already have that on file?"
  11. Toilet flushes
  12. PT complains at least 2x about the DL taking a long time
  13. Caller doesn't have PT's info ready
  14. “Do what now?”
  15. Kids crying/ screaming in the background
  16. You have a hard time verifying callback number
  17. Caller corrects info that you said correctly
  18. PT has very basic name – spells it
  19. You’re on speakerphone, can barely hear caller
  20. You mention the LV "My what?"
  21. "Can you speak louder?" - or - "I can barely hear you"
  22. PSR calls in with just the WO number
  23. PSR presses buttons you didn’t ask them to press
  24. PT was never added to the tracker