PT hasvery basicname –spells itPSRreplacesequipmentwithoutpermissionPT keepschangingsubject topersonalproblems“Dowhatnow?”Callercorrects infothat you saidcorrectlyCallerdoesn'thave PT'sinfo readyPSR calls inwith just theWO numberSomeone inthebackgroundtelling callerwhat to sayPT complainsat least 2xabout the DLtaking a longtimeYou’re onspeakerphone,can barelyhear caller"Don't youalreadyhave thaton file?"Caller insiststhey'reauthorizedwhen they'renot"Can youspeak louder?"- or -"I can barelyhear you"“Has anyoneelse had thisproblem?”Kids crying/screaming inthebackgroundToiletflushesYou mentionthe LV "My what?"PSR thinksred circle onmonitor ispoorAT&T/wifiTechdeterminesthe wrongissuePSR pressesbuttons youdidn’t askthem topressCaller sayscompletelywrong name ofwho they spokewith earlierPT wasneveradded tothe trackerYou have ahard timeverifyingcallbacknumberPSR didn'treplaceequipmentbecause"It looked fineto me"PT hasvery basicname –spells itPSRreplacesequipmentwithoutpermissionPT keepschangingsubject topersonalproblems“Dowhatnow?”Callercorrects infothat you saidcorrectlyCallerdoesn'thave PT'sinfo readyPSR calls inwith just theWO numberSomeone inthebackgroundtelling callerwhat to sayPT complainsat least 2xabout the DLtaking a longtimeYou’re onspeakerphone,can barelyhear caller"Don't youalreadyhave thaton file?"Caller insiststhey'reauthorizedwhen they'renot"Can youspeak louder?"- or -"I can barelyhear you"“Has anyoneelse had thisproblem?”Kids crying/screaming inthebackgroundToiletflushesYou mentionthe LV "My what?"PSR thinksred circle onmonitor ispoorAT&T/wifiTechdeterminesthe wrongissuePSR pressesbuttons youdidn’t askthem topressCaller sayscompletelywrong name ofwho they spokewith earlierPT wasneveradded tothe trackerYou have ahard timeverifyingcallbacknumberPSR didn'treplaceequipmentbecause"It looked fineto me"

Tech Support 5 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PT has very basic name – spells it
  2. PSR replaces equipment without permission
  3. PT keeps changing subject to personal problems
  4. “Do what now?”
  5. Caller corrects info that you said correctly
  6. Caller doesn't have PT's info ready
  7. PSR calls in with just the WO number
  8. Someone in the background telling caller what to say
  9. PT complains at least 2x about the DL taking a long time
  10. You’re on speakerphone, can barely hear caller
  11. "Don't you already have that on file?"
  12. Caller insists they're authorized when they're not
  13. "Can you speak louder?" - or - "I can barely hear you"
  14. “Has anyone else had this problem?”
  15. Kids crying/ screaming in the background
  16. Toilet flushes
  17. You mention the LV "My what?"
  18. PSR thinks red circle on monitor is poor AT&T/wifi
  19. Tech determines the wrong issue
  20. PSR presses buttons you didn’t ask them to press
  21. Caller says completely wrong name of who they spoke with earlier
  22. PT was never added to the tracker
  23. You have a hard time verifying callback number
  24. PSR didn't replace equipment because "It looked fine to me"