Callerdoesn'thave PT'sinfo readyCaller insiststhey'reauthorizedwhen they'renotPT hasvery basicname –spells itPSR pressesbuttons youdidn’t askthem topress"Don't youalreadyhave thaton file?"Someone inthebackgroundtelling callerwhat to sayYou mentionthe LV "My what?"PSR thinksred circle onmonitor ispoorAT&T/wifiCallercorrects infothat you saidcorrectly“Dowhatnow?”PSR didn'treplaceequipmentbecause"It looked fineto me"“Has anyoneelse had thisproblem?”PT keepschangingsubject topersonalproblemsPT wasneveradded tothe trackerYou’re onspeakerphone,can barelyhear callerToiletflushesCaller sayscompletelywrong name ofwho they spokewith earlierKids crying/screaming inthebackgroundYou have ahard timeverifyingcallbacknumber"Can youspeak louder?"- or -"I can barelyhear you"PT complainsat least 2xabout the DLtaking a longtimePSRreplacesequipmentwithoutpermissionTechdeterminesthe wrongissuePSR calls inwith just theWO numberCallerdoesn'thave PT'sinfo readyCaller insiststhey'reauthorizedwhen they'renotPT hasvery basicname –spells itPSR pressesbuttons youdidn’t askthem topress"Don't youalreadyhave thaton file?"Someone inthebackgroundtelling callerwhat to sayYou mentionthe LV "My what?"PSR thinksred circle onmonitor ispoorAT&T/wifiCallercorrects infothat you saidcorrectly“Dowhatnow?”PSR didn'treplaceequipmentbecause"It looked fineto me"“Has anyoneelse had thisproblem?”PT keepschangingsubject topersonalproblemsPT wasneveradded tothe trackerYou’re onspeakerphone,can barelyhear callerToiletflushesCaller sayscompletelywrong name ofwho they spokewith earlierKids crying/screaming inthebackgroundYou have ahard timeverifyingcallbacknumber"Can youspeak louder?"- or -"I can barelyhear you"PT complainsat least 2xabout the DLtaking a longtimePSRreplacesequipmentwithoutpermissionTechdeterminesthe wrongissuePSR calls inwith just theWO number

Tech Support 5 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller doesn't have PT's info ready
  2. Caller insists they're authorized when they're not
  3. PT has very basic name – spells it
  4. PSR presses buttons you didn’t ask them to press
  5. "Don't you already have that on file?"
  6. Someone in the background telling caller what to say
  7. You mention the LV "My what?"
  8. PSR thinks red circle on monitor is poor AT&T/wifi
  9. Caller corrects info that you said correctly
  10. “Do what now?”
  11. PSR didn't replace equipment because "It looked fine to me"
  12. “Has anyone else had this problem?”
  13. PT keeps changing subject to personal problems
  14. PT was never added to the tracker
  15. You’re on speakerphone, can barely hear caller
  16. Toilet flushes
  17. Caller says completely wrong name of who they spoke with earlier
  18. Kids crying/ screaming in the background
  19. You have a hard time verifying callback number
  20. "Can you speak louder?" - or - "I can barely hear you"
  21. PT complains at least 2x about the DL taking a long time
  22. PSR replaces equipment without permission
  23. Tech determines the wrong issue
  24. PSR calls in with just the WO number