Caller sayscompletelywrong name ofwho they spokewith earlierCallercorrects infothat you saidcorrectlyPSR thinksred circle onmonitor ispoorAT&T/wifiPT wasneveradded tothe trackerYou’re onspeakerphone,can barelyhear callerKids crying/screaming inthebackgroundPSR calls inwith just theWO numberSomeone inthebackgroundtelling callerwhat to say“Has anyoneelse had thisproblem?”You mentionthe LV "My what?"ToiletflushesPSRreplacesequipmentwithoutpermissionPSR didn'treplaceequipmentbecause"It looked fineto me""Can youspeak louder?"- or -"I can barelyhear you"Callerdoesn'thave PT'sinfo readyTechdeterminesthe wrongissueYou have ahard timeverifyingcallbacknumberPT complainsat least 2xabout the DLtaking a longtimePT hasvery basicname –spells itPT keepschangingsubject topersonalproblems“Dowhatnow?”"Don't youalreadyhave thaton file?"Caller insiststhey'reauthorizedwhen they'renotPSR pressesbuttons youdidn’t askthem topressCaller sayscompletelywrong name ofwho they spokewith earlierCallercorrects infothat you saidcorrectlyPSR thinksred circle onmonitor ispoorAT&T/wifiPT wasneveradded tothe trackerYou’re onspeakerphone,can barelyhear callerKids crying/screaming inthebackgroundPSR calls inwith just theWO numberSomeone inthebackgroundtelling callerwhat to say“Has anyoneelse had thisproblem?”You mentionthe LV "My what?"ToiletflushesPSRreplacesequipmentwithoutpermissionPSR didn'treplaceequipmentbecause"It looked fineto me""Can youspeak louder?"- or -"I can barelyhear you"Callerdoesn'thave PT'sinfo readyTechdeterminesthe wrongissueYou have ahard timeverifyingcallbacknumberPT complainsat least 2xabout the DLtaking a longtimePT hasvery basicname –spells itPT keepschangingsubject topersonalproblems“Dowhatnow?”"Don't youalreadyhave thaton file?"Caller insiststhey'reauthorizedwhen they'renotPSR pressesbuttons youdidn’t askthem topress

Tech Support 5 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller says completely wrong name of who they spoke with earlier
  2. Caller corrects info that you said correctly
  3. PSR thinks red circle on monitor is poor AT&T/wifi
  4. PT was never added to the tracker
  5. You’re on speakerphone, can barely hear caller
  6. Kids crying/ screaming in the background
  7. PSR calls in with just the WO number
  8. Someone in the background telling caller what to say
  9. “Has anyone else had this problem?”
  10. You mention the LV "My what?"
  11. Toilet flushes
  12. PSR replaces equipment without permission
  13. PSR didn't replace equipment because "It looked fine to me"
  14. "Can you speak louder?" - or - "I can barely hear you"
  15. Caller doesn't have PT's info ready
  16. Tech determines the wrong issue
  17. You have a hard time verifying callback number
  18. PT complains at least 2x about the DL taking a long time
  19. PT has very basic name – spells it
  20. PT keeps changing subject to personal problems
  21. “Do what now?”
  22. "Don't you already have that on file?"
  23. Caller insists they're authorized when they're not
  24. PSR presses buttons you didn’t ask them to press