PT hasvery basicname –spells it"Can youspeak louder?"- or -"I can barelyhear you"Someone inthebackgroundtelling callerwhat to say“Has anyoneelse had thisproblem?”You’re onspeakerphone,can barelyhear callerPSR pressesbuttons youdidn’t askthem topressTechdeterminesthe wrongissuePT complainsat least 2xabout the DLtaking a longtimeYou have ahard timeverifyingcallbacknumberPSRreplacesequipmentwithoutpermissionCaller insiststhey'reauthorizedwhen they'renotCaller sayscompletelywrong name ofwho they spokewith earlierCallercorrects infothat you saidcorrectlyCallerdoesn'thave PT'sinfo ready“Dowhatnow?”You mentionthe LV "My what?"PSR didn'treplaceequipmentbecause"It looked fineto me"PT wasneveradded tothe trackerKids crying/screaming inthebackgroundPT keepschangingsubject topersonalproblemsPSR thinksred circle onmonitor ispoorAT&T/wifiPSR calls inwith just theWO number"Don't youalreadyhave thaton file?"ToiletflushesPT hasvery basicname –spells it"Can youspeak louder?"- or -"I can barelyhear you"Someone inthebackgroundtelling callerwhat to say“Has anyoneelse had thisproblem?”You’re onspeakerphone,can barelyhear callerPSR pressesbuttons youdidn’t askthem topressTechdeterminesthe wrongissuePT complainsat least 2xabout the DLtaking a longtimeYou have ahard timeverifyingcallbacknumberPSRreplacesequipmentwithoutpermissionCaller insiststhey'reauthorizedwhen they'renotCaller sayscompletelywrong name ofwho they spokewith earlierCallercorrects infothat you saidcorrectlyCallerdoesn'thave PT'sinfo ready“Dowhatnow?”You mentionthe LV "My what?"PSR didn'treplaceequipmentbecause"It looked fineto me"PT wasneveradded tothe trackerKids crying/screaming inthebackgroundPT keepschangingsubject topersonalproblemsPSR thinksred circle onmonitor ispoorAT&T/wifiPSR calls inwith just theWO number"Don't youalreadyhave thaton file?"Toiletflushes

Tech Support 5 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PT has very basic name – spells it
  2. "Can you speak louder?" - or - "I can barely hear you"
  3. Someone in the background telling caller what to say
  4. “Has anyone else had this problem?”
  5. You’re on speakerphone, can barely hear caller
  6. PSR presses buttons you didn’t ask them to press
  7. Tech determines the wrong issue
  8. PT complains at least 2x about the DL taking a long time
  9. You have a hard time verifying callback number
  10. PSR replaces equipment without permission
  11. Caller insists they're authorized when they're not
  12. Caller says completely wrong name of who they spoke with earlier
  13. Caller corrects info that you said correctly
  14. Caller doesn't have PT's info ready
  15. “Do what now?”
  16. You mention the LV "My what?"
  17. PSR didn't replace equipment because "It looked fine to me"
  18. PT was never added to the tracker
  19. Kids crying/ screaming in the background
  20. PT keeps changing subject to personal problems
  21. PSR thinks red circle on monitor is poor AT&T/wifi
  22. PSR calls in with just the WO number
  23. "Don't you already have that on file?"
  24. Toilet flushes