Someone inthebackgroundtelling callerwhat to sayYou’re onspeakerphone,can barelyhear callerPT hasvery basicname –spells it“Has anyoneelse had thisproblem?”PSR pressesbuttons youdidn’t askthem topressTechdeterminesthe wrongissuePSRreplacesequipmentwithoutpermissionPT keepschangingsubject topersonalproblemsCaller sayscompletelywrong name ofwho they spokewith earlierYou have ahard timeverifyingcallbacknumberPT wasneveradded tothe trackerCallerdoesn'thave PT'sinfo readyKids crying/screaming inthebackground"Don't youalreadyhave thaton file?""Can youspeak louder?"- or -"I can barelyhear you"You mentionthe LV "My what?"ToiletflushesPT complainsat least 2xabout the DLtaking a longtimePSR thinksred circle onmonitor ispoorAT&T/wifiCallercorrects infothat you saidcorrectlyCaller insiststhey'reauthorizedwhen they'renotPSR calls inwith just theWO number“Dowhatnow?”PSR didn'treplaceequipmentbecause"It looked fineto me"Someone inthebackgroundtelling callerwhat to sayYou’re onspeakerphone,can barelyhear callerPT hasvery basicname –spells it“Has anyoneelse had thisproblem?”PSR pressesbuttons youdidn’t askthem topressTechdeterminesthe wrongissuePSRreplacesequipmentwithoutpermissionPT keepschangingsubject topersonalproblemsCaller sayscompletelywrong name ofwho they spokewith earlierYou have ahard timeverifyingcallbacknumberPT wasneveradded tothe trackerCallerdoesn'thave PT'sinfo readyKids crying/screaming inthebackground"Don't youalreadyhave thaton file?""Can youspeak louder?"- or -"I can barelyhear you"You mentionthe LV "My what?"ToiletflushesPT complainsat least 2xabout the DLtaking a longtimePSR thinksred circle onmonitor ispoorAT&T/wifiCallercorrects infothat you saidcorrectlyCaller insiststhey'reauthorizedwhen they'renotPSR calls inwith just theWO number“Dowhatnow?”PSR didn'treplaceequipmentbecause"It looked fineto me"

Tech Support 5 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone in the background telling caller what to say
  2. You’re on speakerphone, can barely hear caller
  3. PT has very basic name – spells it
  4. “Has anyone else had this problem?”
  5. PSR presses buttons you didn’t ask them to press
  6. Tech determines the wrong issue
  7. PSR replaces equipment without permission
  8. PT keeps changing subject to personal problems
  9. Caller says completely wrong name of who they spoke with earlier
  10. You have a hard time verifying callback number
  11. PT was never added to the tracker
  12. Caller doesn't have PT's info ready
  13. Kids crying/ screaming in the background
  14. "Don't you already have that on file?"
  15. "Can you speak louder?" - or - "I can barely hear you"
  16. You mention the LV "My what?"
  17. Toilet flushes
  18. PT complains at least 2x about the DL taking a long time
  19. PSR thinks red circle on monitor is poor AT&T/wifi
  20. Caller corrects info that you said correctly
  21. Caller insists they're authorized when they're not
  22. PSR calls in with just the WO number
  23. “Do what now?”
  24. PSR didn't replace equipment because "It looked fine to me"