PT hasvery basicname –spells it"Don't youalreadyhave thaton file?"PSR pressesbuttons youdidn’t askthem topressYou have ahard timeverifyingcallbacknumberCaller sayscompletelywrong name ofwho they spokewith earlierPT wasneveradded tothe trackerKids crying/screaming inthebackgroundCallercorrects infothat you saidcorrectlyTechdeterminesthe wrongissue“Has anyoneelse had thisproblem?”"Can youspeak louder?"- or -"I can barelyhear you"PT keepschangingsubject topersonalproblemsSomeone inthebackgroundtelling callerwhat to sayYou mentionthe LV "My what?"PT complainsat least 2xabout the DLtaking a longtimePSR didn'treplaceequipmentbecause"It looked fineto me"PSR thinksred circle onmonitor ispoorAT&T/wifiPSR calls inwith just theWO numberYou’re onspeakerphone,can barelyhear callerPSRreplacesequipmentwithoutpermissionCaller insiststhey'reauthorizedwhen they'renot“Dowhatnow?”Callerdoesn'thave PT'sinfo readyToiletflushesPT hasvery basicname –spells it"Don't youalreadyhave thaton file?"PSR pressesbuttons youdidn’t askthem topressYou have ahard timeverifyingcallbacknumberCaller sayscompletelywrong name ofwho they spokewith earlierPT wasneveradded tothe trackerKids crying/screaming inthebackgroundCallercorrects infothat you saidcorrectlyTechdeterminesthe wrongissue“Has anyoneelse had thisproblem?”"Can youspeak louder?"- or -"I can barelyhear you"PT keepschangingsubject topersonalproblemsSomeone inthebackgroundtelling callerwhat to sayYou mentionthe LV "My what?"PT complainsat least 2xabout the DLtaking a longtimePSR didn'treplaceequipmentbecause"It looked fineto me"PSR thinksred circle onmonitor ispoorAT&T/wifiPSR calls inwith just theWO numberYou’re onspeakerphone,can barelyhear callerPSRreplacesequipmentwithoutpermissionCaller insiststhey'reauthorizedwhen they'renot“Dowhatnow?”Callerdoesn'thave PT'sinfo readyToiletflushes

Tech Support 5 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PT has very basic name – spells it
  2. "Don't you already have that on file?"
  3. PSR presses buttons you didn’t ask them to press
  4. You have a hard time verifying callback number
  5. Caller says completely wrong name of who they spoke with earlier
  6. PT was never added to the tracker
  7. Kids crying/ screaming in the background
  8. Caller corrects info that you said correctly
  9. Tech determines the wrong issue
  10. “Has anyone else had this problem?”
  11. "Can you speak louder?" - or - "I can barely hear you"
  12. PT keeps changing subject to personal problems
  13. Someone in the background telling caller what to say
  14. You mention the LV "My what?"
  15. PT complains at least 2x about the DL taking a long time
  16. PSR didn't replace equipment because "It looked fine to me"
  17. PSR thinks red circle on monitor is poor AT&T/wifi
  18. PSR calls in with just the WO number
  19. You’re on speakerphone, can barely hear caller
  20. PSR replaces equipment without permission
  21. Caller insists they're authorized when they're not
  22. “Do what now?”
  23. Caller doesn't have PT's info ready
  24. Toilet flushes