Callerdoesn'thave PT'sinfo readyPSR pressesbuttons youdidn’t askthem topressPSR didn'treplaceequipmentbecause"It looked fineto me"Caller insiststhey'reauthorizedwhen they'renotPT keepschangingsubject topersonalproblemsYou’re onspeakerphone,can barelyhear callerCallercorrects infothat you saidcorrectlyPSRreplacesequipmentwithoutpermissionPT hasvery basicname –spells itPSR calls inwith just theWO numberYou have ahard timeverifyingcallbacknumber"Can youspeak louder?"- or -"I can barelyhear you"PSR thinksred circle onmonitor ispoorAT&T/wifiYou mentionthe LV "My what?"Someone inthebackgroundtelling callerwhat to say"Don't youalreadyhave thaton file?"PT complainsat least 2xabout the DLtaking a longtimeTechdeterminesthe wrongissue“Dowhatnow?”“Has anyoneelse had thisproblem?”Kids crying/screaming inthebackgroundPT wasneveradded tothe trackerToiletflushesCaller sayscompletelywrong name ofwho they spokewith earlierCallerdoesn'thave PT'sinfo readyPSR pressesbuttons youdidn’t askthem topressPSR didn'treplaceequipmentbecause"It looked fineto me"Caller insiststhey'reauthorizedwhen they'renotPT keepschangingsubject topersonalproblemsYou’re onspeakerphone,can barelyhear callerCallercorrects infothat you saidcorrectlyPSRreplacesequipmentwithoutpermissionPT hasvery basicname –spells itPSR calls inwith just theWO numberYou have ahard timeverifyingcallbacknumber"Can youspeak louder?"- or -"I can barelyhear you"PSR thinksred circle onmonitor ispoorAT&T/wifiYou mentionthe LV "My what?"Someone inthebackgroundtelling callerwhat to say"Don't youalreadyhave thaton file?"PT complainsat least 2xabout the DLtaking a longtimeTechdeterminesthe wrongissue“Dowhatnow?”“Has anyoneelse had thisproblem?”Kids crying/screaming inthebackgroundPT wasneveradded tothe trackerToiletflushesCaller sayscompletelywrong name ofwho they spokewith earlier

Tech Support 5 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller doesn't have PT's info ready
  2. PSR presses buttons you didn’t ask them to press
  3. PSR didn't replace equipment because "It looked fine to me"
  4. Caller insists they're authorized when they're not
  5. PT keeps changing subject to personal problems
  6. You’re on speakerphone, can barely hear caller
  7. Caller corrects info that you said correctly
  8. PSR replaces equipment without permission
  9. PT has very basic name – spells it
  10. PSR calls in with just the WO number
  11. You have a hard time verifying callback number
  12. "Can you speak louder?" - or - "I can barely hear you"
  13. PSR thinks red circle on monitor is poor AT&T/wifi
  14. You mention the LV "My what?"
  15. Someone in the background telling caller what to say
  16. "Don't you already have that on file?"
  17. PT complains at least 2x about the DL taking a long time
  18. Tech determines the wrong issue
  19. “Do what now?”
  20. “Has anyone else had this problem?”
  21. Kids crying/ screaming in the background
  22. PT was never added to the tracker
  23. Toilet flushes
  24. Caller says completely wrong name of who they spoke with earlier