Receivedacomplaintcall.EV receivedon analreadyApprovedrequest.3rdattempt -left a vm.Caller wantsto expediatetheir request.3rd attempt -was able toprocess onthe attempt.Caller wantsmoreassistancethen the EVitself.3rd attempt -receiving abusy dialtone.Caller triesto verifythemselves.EV receivedand agentwas calledby the wrongname.EV givenformultiplerequests.EV receivedon aRejectedrequest.Call receivedneeded to betransferredto the HelpDesk.EV receivedand callerspelled outeverything.3rdattempt -vm is full.EV attemptedonSEU/Surrogaterequest.EV callergives nameof wrongindividual.EVattempted onunprocessedrequest.Processingrequest -invalidemail.EV givenon sameday asprocessed.Requestwasapprovedas a SEU.EV providedon a NonDirectEmployee.EV receivedfor anIndividualProviderrequest.Spousecalls toprovideverification.Request wascancelled bythe user.Receivedacomplaintcall.EV receivedon analreadyApprovedrequest.3rdattempt -left a vm.Caller wantsto expediatetheir request.3rd attempt -was able toprocess onthe attempt.Caller wantsmoreassistancethen the EVitself.3rd attempt -receiving abusy dialtone.Caller triesto verifythemselves.EV receivedand agentwas calledby the wrongname.EV givenformultiplerequests.EV receivedon aRejectedrequest.Call receivedneeded to betransferredto the HelpDesk.EV receivedand callerspelled outeverything.3rdattempt -vm is full.EV attemptedonSEU/Surrogaterequest.EV callergives nameof wrongindividual.EVattempted onunprocessedrequest.Processingrequest -invalidemail.EV givenon sameday asprocessed.Requestwasapprovedas a SEU.EV providedon a NonDirectEmployee.EV receivedfor anIndividualProviderrequest.Spousecalls toprovideverification.Request wascancelled bythe user.

Approvals Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
N
4
O
5
B
6
G
7
I
8
B
9
I
10
B
11
O
12
G
13
B
14
G
15
N
16
I
17
N
18
O
19
O
20
G
21
G
22
O
23
N
24
B
  1. I-Received a complaint call.
  2. I-EV received on an already Approved request.
  3. N-3rd attempt - left a vm.
  4. O-Caller wants to expediate their request.
  5. B-3rd attempt - was able to process on the attempt.
  6. G-Caller wants more assistance then the EV itself.
  7. I-3rd attempt - receiving a busy dial tone.
  8. B-Caller tries to verify themselves.
  9. I-EV received and agent was called by the wrong name.
  10. B-EV given for multiple requests.
  11. O-EV received on a Rejected request.
  12. G-Call received needed to be transferred to the Help Desk.
  13. B-EV received and caller spelled out everything.
  14. G-3rd attempt - vm is full.
  15. N-EV attempted on SEU/Surrogate request.
  16. I-EV caller gives name of wrong individual.
  17. N-EV attempted on unprocessed request.
  18. O-Processing request - invalid email.
  19. O-EV given on same day as processed.
  20. G-Request was approved as a SEU.
  21. G-EV provided on a Non Direct Employee.
  22. O-EV received for an Individual Provider request.
  23. N-Spouse calls to provide verification.
  24. B-Request was cancelled by the user.