EV callergives nameof wrongindividual.3rd attempt -was able toprocess onthe attempt.Processingrequest -invalidemail.EVattempted onunprocessedrequest.3rdattempt -left a vm.EV receivedand callerspelled outeverything.EV receivedfor anIndividualProviderrequest.EV receivedon aRejectedrequest.Caller triesto verifythemselves.Caller wantsto expediatetheir request.EV attemptedonSEU/Surrogaterequest.Spousecalls toprovideverification.EV providedon a NonDirectEmployee.Receivedacomplaintcall.Request wascancelled bythe user.EV receivedon analreadyApprovedrequest.3rd attempt -receiving abusy dialtone.EV givenformultiplerequests.EV givenon sameday asprocessed.3rdattempt -vm is full.Caller wantsmoreassistancethen the EVitself.Call receivedneeded to betransferredto the HelpDesk.Requestwasapprovedas a SEU.EV receivedand agentwas calledby the wrongname.EV callergives nameof wrongindividual.3rd attempt -was able toprocess onthe attempt.Processingrequest -invalidemail.EVattempted onunprocessedrequest.3rdattempt -left a vm.EV receivedand callerspelled outeverything.EV receivedfor anIndividualProviderrequest.EV receivedon aRejectedrequest.Caller triesto verifythemselves.Caller wantsto expediatetheir request.EV attemptedonSEU/Surrogaterequest.Spousecalls toprovideverification.EV providedon a NonDirectEmployee.Receivedacomplaintcall.Request wascancelled bythe user.EV receivedon analreadyApprovedrequest.3rd attempt -receiving abusy dialtone.EV givenformultiplerequests.EV givenon sameday asprocessed.3rdattempt -vm is full.Caller wantsmoreassistancethen the EVitself.Call receivedneeded to betransferredto the HelpDesk.Requestwasapprovedas a SEU.EV receivedand agentwas calledby the wrongname.

Approvals Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
N
5
N
6
B
7
O
8
O
9
B
10
O
11
N
12
N
13
G
14
I
15
B
16
I
17
I
18
B
19
O
20
G
21
G
22
G
23
G
24
I
  1. I-EV caller gives name of wrong individual.
  2. B-3rd attempt - was able to process on the attempt.
  3. O-Processing request - invalid email.
  4. N-EV attempted on unprocessed request.
  5. N-3rd attempt - left a vm.
  6. B-EV received and caller spelled out everything.
  7. O-EV received for an Individual Provider request.
  8. O-EV received on a Rejected request.
  9. B-Caller tries to verify themselves.
  10. O-Caller wants to expediate their request.
  11. N-EV attempted on SEU/Surrogate request.
  12. N-Spouse calls to provide verification.
  13. G-EV provided on a Non Direct Employee.
  14. I-Received a complaint call.
  15. B-Request was cancelled by the user.
  16. I-EV received on an already Approved request.
  17. I-3rd attempt - receiving a busy dial tone.
  18. B-EV given for multiple requests.
  19. O-EV given on same day as processed.
  20. G-3rd attempt - vm is full.
  21. G-Caller wants more assistance then the EV itself.
  22. G-Call received needed to be transferred to the Help Desk.
  23. G-Request was approved as a SEU.
  24. I-EV received and agent was called by the wrong name.