“Does itnormallytake thislong?”(DL)You ask forcallbacknumber -“This one.”PTreads/describesevery singlething that’s onthe screenPT dumpsmedicalhistory onyouYou take acall thatrequireshandling twoCCR’sPSR callswith WO#but no PTinfo“I knew youwere goingto ask methat”Nurse calls into reportissue, doesn’tknow whatthe issue isPT keepstalking after youtell them you’regoing to placethem on holdPT hascomplicatedname -doesn't spellitPT impatientw/ DL,mentionstheir distanceto the hotspotPT cancelsmonitornotificationbefore readingwhat was on thescreenPT doesn’twant to wearLV, refusestoend use“Theremust be alot ofdata”PT can'thear youuntil youyellPT reportsgongs buthas no ideawhat screenshowedPSR calls tocompleteWO, is nolongerwith PTPT sighswith eachtroubleshootingstepYou forgot toaux and gota call beforeyou wereready“I thought theDL’s weresupposed tobe automatic”You ask forfirst/lastname. Theyjust give oneWind keepsblowing intothe phoneAs you’reending thecall, PT bringsup anotherissue/questionCallercontradictsthemselves“Does itnormallytake thislong?”(DL)You ask forcallbacknumber -“This one.”PTreads/describesevery singlething that’s onthe screenPT dumpsmedicalhistory onyouYou take acall thatrequireshandling twoCCR’sPSR callswith WO#but no PTinfo“I knew youwere goingto ask methat”Nurse calls into reportissue, doesn’tknow whatthe issue isPT keepstalking after youtell them you’regoing to placethem on holdPT hascomplicatedname -doesn't spellitPT impatientw/ DL,mentionstheir distanceto the hotspotPT cancelsmonitornotificationbefore readingwhat was on thescreenPT doesn’twant to wearLV, refusestoend use“Theremust be alot ofdata”PT can'thear youuntil youyellPT reportsgongs buthas no ideawhat screenshowedPSR calls tocompleteWO, is nolongerwith PTPT sighswith eachtroubleshootingstepYou forgot toaux and gota call beforeyou wereready“I thought theDL’s weresupposed tobe automatic”You ask forfirst/lastname. Theyjust give oneWind keepsblowing intothe phoneAs you’reending thecall, PT bringsup anotherissue/questionCallercontradictsthemselves

Tech Support 6 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Does it normally take this long?” (DL)
  2. You ask for callback number - “This one.”
  3. PT reads/describes every single thing that’s on the screen
  4. PT dumps medical history on you
  5. You take a call that requires handling two CCR’s
  6. PSR calls with WO# but no PT info
  7. “I knew you were going to ask me that”
  8. Nurse calls in to report issue, doesn’t know what the issue is
  9. PT keeps talking after you tell them you’re going to place them on hold
  10. PT has complicated name - doesn't spell it
  11. PT impatient w/ DL, mentions their distance to the hotspot
  12. PT cancels monitor notification before reading what was on the screen
  13. PT doesn’t want to wear LV, refuses to end use
  14. “There must be a lot of data”
  15. PT can't hear you until you yell
  16. PT reports gongs but has no idea what screen showed
  17. PSR calls to complete WO, is no longer with PT
  18. PT sighs with each troubleshooting step
  19. You forgot to aux and got a call before you were ready
  20. “I thought the DL’s were supposed to be automatic”
  21. You ask for first/last name. They just give one
  22. Wind keeps blowing into the phone
  23. As you’re ending the call, PT brings up another issue/question
  24. Caller contradicts themselves