“I thought theDL’s weresupposed tobe automatic”PT doesn’twant to wearLV, refusestoend useAs you’reending thecall, PT bringsup anotherissue/questionPT reportsgongs buthas no ideawhat screenshowedPT cancelsmonitornotificationbefore readingwhat was on thescreenYou take acall thatrequireshandling twoCCR’sPT keepstalking after youtell them you’regoing to placethem on holdPSR calls tocompleteWO, is nolongerwith PTPT hascomplicatedname -doesn't spellitYou ask forcallbacknumber -“This one.”CallercontradictsthemselvesPT can'thear youuntil youyellPTreads/describesevery singlething that’s onthe screenNurse calls into reportissue, doesn’tknow whatthe issue isPT sighswith eachtroubleshootingstepYou forgot toaux and gota call beforeyou werereadyYou ask forfirst/lastname. Theyjust give one“Does itnormallytake thislong?”(DL)“Theremust be alot ofdata”“I knew youwere goingto ask methat”PSR callswith WO#but no PTinfoWind keepsblowing intothe phonePT dumpsmedicalhistory onyouPT impatientw/ DL,mentionstheir distanceto the hotspot“I thought theDL’s weresupposed tobe automatic”PT doesn’twant to wearLV, refusestoend useAs you’reending thecall, PT bringsup anotherissue/questionPT reportsgongs buthas no ideawhat screenshowedPT cancelsmonitornotificationbefore readingwhat was on thescreenYou take acall thatrequireshandling twoCCR’sPT keepstalking after youtell them you’regoing to placethem on holdPSR calls tocompleteWO, is nolongerwith PTPT hascomplicatedname -doesn't spellitYou ask forcallbacknumber -“This one.”CallercontradictsthemselvesPT can'thear youuntil youyellPTreads/describesevery singlething that’s onthe screenNurse calls into reportissue, doesn’tknow whatthe issue isPT sighswith eachtroubleshootingstepYou forgot toaux and gota call beforeyou werereadyYou ask forfirst/lastname. Theyjust give one“Does itnormallytake thislong?”(DL)“Theremust be alot ofdata”“I knew youwere goingto ask methat”PSR callswith WO#but no PTinfoWind keepsblowing intothe phonePT dumpsmedicalhistory onyouPT impatientw/ DL,mentionstheir distanceto the hotspot

Tech Support 6 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I thought the DL’s were supposed to be automatic”
  2. PT doesn’t want to wear LV, refuses to end use
  3. As you’re ending the call, PT brings up another issue/question
  4. PT reports gongs but has no idea what screen showed
  5. PT cancels monitor notification before reading what was on the screen
  6. You take a call that requires handling two CCR’s
  7. PT keeps talking after you tell them you’re going to place them on hold
  8. PSR calls to complete WO, is no longer with PT
  9. PT has complicated name - doesn't spell it
  10. You ask for callback number - “This one.”
  11. Caller contradicts themselves
  12. PT can't hear you until you yell
  13. PT reads/describes every single thing that’s on the screen
  14. Nurse calls in to report issue, doesn’t know what the issue is
  15. PT sighs with each troubleshooting step
  16. You forgot to aux and got a call before you were ready
  17. You ask for first/last name. They just give one
  18. “Does it normally take this long?” (DL)
  19. “There must be a lot of data”
  20. “I knew you were going to ask me that”
  21. PSR calls with WO# but no PT info
  22. Wind keeps blowing into the phone
  23. PT dumps medical history on you
  24. PT impatient w/ DL, mentions their distance to the hotspot