As you’reending thecall, PT bringsup anotherissue/questionPT cancelsmonitornotificationbefore readingwhat was on thescreen“Theremust be alot ofdata”PTreads/describesevery singlething that’s onthe screenPT dumpsmedicalhistory onyouPSR callswith WO#but no PTinfoYou ask forfirst/lastname. Theyjust give onePT impatientw/ DL,mentionstheir distanceto the hotspotPT doesn’twant to wearLV, refusestoend useWind keepsblowing intothe phoneYou take acall thatrequireshandling twoCCR’s“I thought theDL’s weresupposed tobe automatic”Nurse calls into reportissue, doesn’tknow whatthe issue is“Does itnormallytake thislong?”(DL)You ask forcallbacknumber -“This one.”“I knew youwere goingto ask methat”PSR calls tocompleteWO, is nolongerwith PTYou forgot toaux and gota call beforeyou werereadyPT keepstalking after youtell them you’regoing to placethem on holdPT reportsgongs buthas no ideawhat screenshowedPT sighswith eachtroubleshootingstepPT can'thear youuntil youyellCallercontradictsthemselvesPT hascomplicatedname -doesn't spellitAs you’reending thecall, PT bringsup anotherissue/questionPT cancelsmonitornotificationbefore readingwhat was on thescreen“Theremust be alot ofdata”PTreads/describesevery singlething that’s onthe screenPT dumpsmedicalhistory onyouPSR callswith WO#but no PTinfoYou ask forfirst/lastname. Theyjust give onePT impatientw/ DL,mentionstheir distanceto the hotspotPT doesn’twant to wearLV, refusestoend useWind keepsblowing intothe phoneYou take acall thatrequireshandling twoCCR’s“I thought theDL’s weresupposed tobe automatic”Nurse calls into reportissue, doesn’tknow whatthe issue is“Does itnormallytake thislong?”(DL)You ask forcallbacknumber -“This one.”“I knew youwere goingto ask methat”PSR calls tocompleteWO, is nolongerwith PTYou forgot toaux and gota call beforeyou werereadyPT keepstalking after youtell them you’regoing to placethem on holdPT reportsgongs buthas no ideawhat screenshowedPT sighswith eachtroubleshootingstepPT can'thear youuntil youyellCallercontradictsthemselvesPT hascomplicatedname -doesn't spellit

Tech Support 6 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. As you’re ending the call, PT brings up another issue/question
  2. PT cancels monitor notification before reading what was on the screen
  3. “There must be a lot of data”
  4. PT reads/describes every single thing that’s on the screen
  5. PT dumps medical history on you
  6. PSR calls with WO# but no PT info
  7. You ask for first/last name. They just give one
  8. PT impatient w/ DL, mentions their distance to the hotspot
  9. PT doesn’t want to wear LV, refuses to end use
  10. Wind keeps blowing into the phone
  11. You take a call that requires handling two CCR’s
  12. “I thought the DL’s were supposed to be automatic”
  13. Nurse calls in to report issue, doesn’t know what the issue is
  14. “Does it normally take this long?” (DL)
  15. You ask for callback number - “This one.”
  16. “I knew you were going to ask me that”
  17. PSR calls to complete WO, is no longer with PT
  18. You forgot to aux and got a call before you were ready
  19. PT keeps talking after you tell them you’re going to place them on hold
  20. PT reports gongs but has no idea what screen showed
  21. PT sighs with each troubleshooting step
  22. PT can't hear you until you yell
  23. Caller contradicts themselves
  24. PT has complicated name - doesn't spell it