PT dumpsmedicalhistory onyouYou ask forfirst/lastname. Theyjust give onePSR calls tocompleteWO, is nolongerwith PTAs you’reending thecall, PT bringsup anotherissue/questionPT impatientw/ DL,mentionstheir distanceto the hotspotPT hascomplicatedname -doesn't spellitPT can'thear youuntil youyellNurse calls into reportissue, doesn’tknow whatthe issue isPT doesn’twant to wearLV, refusestoend usePT keepstalking after youtell them you’regoing to placethem on holdYou take acall thatrequireshandling twoCCR’sPT cancelsmonitornotificationbefore readingwhat was on thescreenWind keepsblowing intothe phone“Does itnormallytake thislong?”(DL)PT reportsgongs buthas no ideawhat screenshowed“Theremust be alot ofdata”You forgot toaux and gota call beforeyou wereready“I thought theDL’s weresupposed tobe automatic”CallercontradictsthemselvesYou ask forcallbacknumber -“This one.”PT sighswith eachtroubleshootingstepPSR callswith WO#but no PTinfo“I knew youwere goingto ask methat”PTreads/describesevery singlething that’s onthe screenPT dumpsmedicalhistory onyouYou ask forfirst/lastname. Theyjust give onePSR calls tocompleteWO, is nolongerwith PTAs you’reending thecall, PT bringsup anotherissue/questionPT impatientw/ DL,mentionstheir distanceto the hotspotPT hascomplicatedname -doesn't spellitPT can'thear youuntil youyellNurse calls into reportissue, doesn’tknow whatthe issue isPT doesn’twant to wearLV, refusestoend usePT keepstalking after youtell them you’regoing to placethem on holdYou take acall thatrequireshandling twoCCR’sPT cancelsmonitornotificationbefore readingwhat was on thescreenWind keepsblowing intothe phone“Does itnormallytake thislong?”(DL)PT reportsgongs buthas no ideawhat screenshowed“Theremust be alot ofdata”You forgot toaux and gota call beforeyou wereready“I thought theDL’s weresupposed tobe automatic”CallercontradictsthemselvesYou ask forcallbacknumber -“This one.”PT sighswith eachtroubleshootingstepPSR callswith WO#but no PTinfo“I knew youwere goingto ask methat”PTreads/describesevery singlething that’s onthe screen

Tech Support 6 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PT dumps medical history on you
  2. You ask for first/last name. They just give one
  3. PSR calls to complete WO, is no longer with PT
  4. As you’re ending the call, PT brings up another issue/question
  5. PT impatient w/ DL, mentions their distance to the hotspot
  6. PT has complicated name - doesn't spell it
  7. PT can't hear you until you yell
  8. Nurse calls in to report issue, doesn’t know what the issue is
  9. PT doesn’t want to wear LV, refuses to end use
  10. PT keeps talking after you tell them you’re going to place them on hold
  11. You take a call that requires handling two CCR’s
  12. PT cancels monitor notification before reading what was on the screen
  13. Wind keeps blowing into the phone
  14. “Does it normally take this long?” (DL)
  15. PT reports gongs but has no idea what screen showed
  16. “There must be a lot of data”
  17. You forgot to aux and got a call before you were ready
  18. “I thought the DL’s were supposed to be automatic”
  19. Caller contradicts themselves
  20. You ask for callback number - “This one.”
  21. PT sighs with each troubleshooting step
  22. PSR calls with WO# but no PT info
  23. “I knew you were going to ask me that”
  24. PT reads/describes every single thing that’s on the screen