CallercontradictsthemselvesAs you’reending thecall, PT bringsup anotherissue/questionPT cancelsmonitornotificationbefore readingwhat was on thescreenYou forgot toaux and gota call beforeyou werereadyYou ask forfirst/lastname. Theyjust give onePT dumpsmedicalhistory onyouPT hascomplicatedname -doesn't spellitPT keepstalking after youtell them you’regoing to placethem on holdPSR callswith WO#but no PTinfoPT can'thear youuntil youyellYou ask forcallbacknumber -“This one.”You take acall thatrequireshandling twoCCR’sPTreads/describesevery singlething that’s onthe screen“I knew youwere goingto ask methat”Wind keepsblowing intothe phone“Does itnormallytake thislong?”(DL)Nurse calls into reportissue, doesn’tknow whatthe issue isPSR calls tocompleteWO, is nolongerwith PTPT sighswith eachtroubleshootingstepPT impatientw/ DL,mentionstheir distanceto the hotspotPT reportsgongs buthas no ideawhat screenshowedPT doesn’twant to wearLV, refusestoend use“I thought theDL’s weresupposed tobe automatic”“Theremust be alot ofdata”CallercontradictsthemselvesAs you’reending thecall, PT bringsup anotherissue/questionPT cancelsmonitornotificationbefore readingwhat was on thescreenYou forgot toaux and gota call beforeyou werereadyYou ask forfirst/lastname. Theyjust give onePT dumpsmedicalhistory onyouPT hascomplicatedname -doesn't spellitPT keepstalking after youtell them you’regoing to placethem on holdPSR callswith WO#but no PTinfoPT can'thear youuntil youyellYou ask forcallbacknumber -“This one.”You take acall thatrequireshandling twoCCR’sPTreads/describesevery singlething that’s onthe screen“I knew youwere goingto ask methat”Wind keepsblowing intothe phone“Does itnormallytake thislong?”(DL)Nurse calls into reportissue, doesn’tknow whatthe issue isPSR calls tocompleteWO, is nolongerwith PTPT sighswith eachtroubleshootingstepPT impatientw/ DL,mentionstheir distanceto the hotspotPT reportsgongs buthas no ideawhat screenshowedPT doesn’twant to wearLV, refusestoend use“I thought theDL’s weresupposed tobe automatic”“Theremust be alot ofdata”

Tech Support 6 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller contradicts themselves
  2. As you’re ending the call, PT brings up another issue/question
  3. PT cancels monitor notification before reading what was on the screen
  4. You forgot to aux and got a call before you were ready
  5. You ask for first/last name. They just give one
  6. PT dumps medical history on you
  7. PT has complicated name - doesn't spell it
  8. PT keeps talking after you tell them you’re going to place them on hold
  9. PSR calls with WO# but no PT info
  10. PT can't hear you until you yell
  11. You ask for callback number - “This one.”
  12. You take a call that requires handling two CCR’s
  13. PT reads/describes every single thing that’s on the screen
  14. “I knew you were going to ask me that”
  15. Wind keeps blowing into the phone
  16. “Does it normally take this long?” (DL)
  17. Nurse calls in to report issue, doesn’t know what the issue is
  18. PSR calls to complete WO, is no longer with PT
  19. PT sighs with each troubleshooting step
  20. PT impatient w/ DL, mentions their distance to the hotspot
  21. PT reports gongs but has no idea what screen showed
  22. PT doesn’t want to wear LV, refuses to end use
  23. “I thought the DL’s were supposed to be automatic”
  24. “There must be a lot of data”