“Does itnormallytake thislong?”(DL)PT impatientw/ DL,mentionstheir distanceto the hotspotWind keepsblowing intothe phonePTreads/describesevery singlething that’s onthe screenNurse calls into reportissue, doesn’tknow whatthe issue isPT doesn’twant to wearLV, refusestoend usePT can'thear youuntil youyellYou take acall thatrequireshandling twoCCR’sPT hascomplicatedname -doesn't spellitPT sighswith eachtroubleshootingstep“I thought theDL’s weresupposed tobe automatic”You ask forfirst/lastname. Theyjust give onePT reportsgongs buthas no ideawhat screenshowed“Theremust be alot ofdata”You ask forcallbacknumber -“This one.”PSR callswith WO#but no PTinfoPSR calls tocompleteWO, is nolongerwith PTPT dumpsmedicalhistory onyouAs you’reending thecall, PT bringsup anotherissue/questionCallercontradictsthemselvesPT cancelsmonitornotificationbefore readingwhat was on thescreenYou forgot toaux and gota call beforeyou wereready“I knew youwere goingto ask methat”PT keepstalking after youtell them you’regoing to placethem on hold“Does itnormallytake thislong?”(DL)PT impatientw/ DL,mentionstheir distanceto the hotspotWind keepsblowing intothe phonePTreads/describesevery singlething that’s onthe screenNurse calls into reportissue, doesn’tknow whatthe issue isPT doesn’twant to wearLV, refusestoend usePT can'thear youuntil youyellYou take acall thatrequireshandling twoCCR’sPT hascomplicatedname -doesn't spellitPT sighswith eachtroubleshootingstep“I thought theDL’s weresupposed tobe automatic”You ask forfirst/lastname. Theyjust give onePT reportsgongs buthas no ideawhat screenshowed“Theremust be alot ofdata”You ask forcallbacknumber -“This one.”PSR callswith WO#but no PTinfoPSR calls tocompleteWO, is nolongerwith PTPT dumpsmedicalhistory onyouAs you’reending thecall, PT bringsup anotherissue/questionCallercontradictsthemselvesPT cancelsmonitornotificationbefore readingwhat was on thescreenYou forgot toaux and gota call beforeyou wereready“I knew youwere goingto ask methat”PT keepstalking after youtell them you’regoing to placethem on hold

Tech Support 6 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Does it normally take this long?” (DL)
  2. PT impatient w/ DL, mentions their distance to the hotspot
  3. Wind keeps blowing into the phone
  4. PT reads/describes every single thing that’s on the screen
  5. Nurse calls in to report issue, doesn’t know what the issue is
  6. PT doesn’t want to wear LV, refuses to end use
  7. PT can't hear you until you yell
  8. You take a call that requires handling two CCR’s
  9. PT has complicated name - doesn't spell it
  10. PT sighs with each troubleshooting step
  11. “I thought the DL’s were supposed to be automatic”
  12. You ask for first/last name. They just give one
  13. PT reports gongs but has no idea what screen showed
  14. “There must be a lot of data”
  15. You ask for callback number - “This one.”
  16. PSR calls with WO# but no PT info
  17. PSR calls to complete WO, is no longer with PT
  18. PT dumps medical history on you
  19. As you’re ending the call, PT brings up another issue/question
  20. Caller contradicts themselves
  21. PT cancels monitor notification before reading what was on the screen
  22. You forgot to aux and got a call before you were ready
  23. “I knew you were going to ask me that”
  24. PT keeps talking after you tell them you’re going to place them on hold