PT doesn’twant to wearLV, refusestoend useAs you’reending thecall, PT bringsup anotherissue/questionPT can'thear youuntil youyellYou ask forfirst/lastname. Theyjust give one“Does itnormallytake thislong?”(DL)Callercontradictsthemselves“I knew youwere goingto ask methat”PTreads/describesevery singlething that’s onthe screenNurse calls into reportissue, doesn’tknow whatthe issue isPT keepstalking after youtell them you’regoing to placethem on holdYou forgot toaux and gota call beforeyou werereadyPSR callswith WO#but no PTinfoPSR calls tocompleteWO, is nolongerwith PTPT impatientw/ DL,mentionstheir distanceto the hotspotPT cancelsmonitornotificationbefore readingwhat was on thescreenPT sighswith eachtroubleshootingstepYou take acall thatrequireshandling twoCCR’sPT reportsgongs buthas no ideawhat screenshowed“Theremust be alot ofdata”Wind keepsblowing intothe phoneYou ask forcallbacknumber -“This one.”PT dumpsmedicalhistory onyou“I thought theDL’s weresupposed tobe automatic”PT hascomplicatedname -doesn't spellitPT doesn’twant to wearLV, refusestoend useAs you’reending thecall, PT bringsup anotherissue/questionPT can'thear youuntil youyellYou ask forfirst/lastname. Theyjust give one“Does itnormallytake thislong?”(DL)Callercontradictsthemselves“I knew youwere goingto ask methat”PTreads/describesevery singlething that’s onthe screenNurse calls into reportissue, doesn’tknow whatthe issue isPT keepstalking after youtell them you’regoing to placethem on holdYou forgot toaux and gota call beforeyou werereadyPSR callswith WO#but no PTinfoPSR calls tocompleteWO, is nolongerwith PTPT impatientw/ DL,mentionstheir distanceto the hotspotPT cancelsmonitornotificationbefore readingwhat was on thescreenPT sighswith eachtroubleshootingstepYou take acall thatrequireshandling twoCCR’sPT reportsgongs buthas no ideawhat screenshowed“Theremust be alot ofdata”Wind keepsblowing intothe phoneYou ask forcallbacknumber -“This one.”PT dumpsmedicalhistory onyou“I thought theDL’s weresupposed tobe automatic”PT hascomplicatedname -doesn't spellit

Tech Support 6 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PT doesn’t want to wear LV, refuses to end use
  2. As you’re ending the call, PT brings up another issue/question
  3. PT can't hear you until you yell
  4. You ask for first/last name. They just give one
  5. “Does it normally take this long?” (DL)
  6. Caller contradicts themselves
  7. “I knew you were going to ask me that”
  8. PT reads/describes every single thing that’s on the screen
  9. Nurse calls in to report issue, doesn’t know what the issue is
  10. PT keeps talking after you tell them you’re going to place them on hold
  11. You forgot to aux and got a call before you were ready
  12. PSR calls with WO# but no PT info
  13. PSR calls to complete WO, is no longer with PT
  14. PT impatient w/ DL, mentions their distance to the hotspot
  15. PT cancels monitor notification before reading what was on the screen
  16. PT sighs with each troubleshooting step
  17. You take a call that requires handling two CCR’s
  18. PT reports gongs but has no idea what screen showed
  19. “There must be a lot of data”
  20. Wind keeps blowing into the phone
  21. You ask for callback number - “This one.”
  22. PT dumps medical history on you
  23. “I thought the DL’s were supposed to be automatic”
  24. PT has complicated name - doesn't spell it