TS calls to askif they canclose out adeath - theymissed 3+thingsPT's COD orhospitalspelledentirelywrongAR alreadycreatedRMA's forbelt/monitorAlt snaps aboutequipmentbefore you canexplain whyyou’re callingYouscreamedTS notifiedabout death– weeks ormore afterAR found outAR reaches outand doesn't askPDQ –especially after**PDQ** noteFirst callis aSpanishcallMore than30 deathemailsYou haveto interpretthe entirePSR visitJuspeakypanich?TSL sendsdeathbacklog whenit's not yourdeath dayPDQ has"No"checked off -then notessay "unsure"A deathcould havebeen closedbut has beenleft openPSR callsand asks usto call PT inSpanish toset up ETAPT notwearing butalmost wholePDQ is filledoutYoucriedTS createsdeath CCR -doesn't RMAbelt/monitorCall comesthroughSpanishqueue -EnglishTS does notgetinterpreter -sends emailinsteadEmail providesno death infowhatsoever -neither doesPDQFamilymemberyells at youfor calling(death)PDQ/email donot includeimportant infothat AR notesdo"You don'tspeakSpanishdo you?"TS sendsSpanishemail ANDcalls queue -not criticalSomeonereceives PDQcall back -doesn't askall/any PDQSomeonecalls youdirectly to doa Spanishtask or "favor"Another deptasks“Can’t youjust stay onthe line?”TS makes Spanishrequest – PT doesnot speak Spanishor even haveHispanic name3 or moreattemptsfailed to reachsomeone at aPR hospitalTS calls to askif they canclose out adeath - theymissed 3+thingsPT's COD orhospitalspelledentirelywrongAR alreadycreatedRMA's forbelt/monitorAlt snaps aboutequipmentbefore you canexplain whyyou’re callingYouscreamedTS notifiedabout death– weeks ormore afterAR found outAR reaches outand doesn't askPDQ –especially after**PDQ** noteFirst callis aSpanishcallMore than30 deathemailsYou haveto interpretthe entirePSR visitJuspeakypanich?TSL sendsdeathbacklog whenit's not yourdeath dayPDQ has"No"checked off -then notessay "unsure"A deathcould havebeen closedbut has beenleft openPSR callsand asks usto call PT inSpanish toset up ETAPT notwearing butalmost wholePDQ is filledoutYoucriedTS createsdeath CCR -doesn't RMAbelt/monitorCall comesthroughSpanishqueue -EnglishTS does notgetinterpreter -sends emailinsteadEmail providesno death infowhatsoever -neither doesPDQFamilymemberyells at youfor calling(death)PDQ/email donot includeimportant infothat AR notesdo"You don'tspeakSpanishdo you?"TS sendsSpanishemail ANDcalls queue -not criticalSomeonereceives PDQcall back -doesn't askall/any PDQSomeonecalls youdirectly to doa Spanishtask or "favor"Another deptasks“Can’t youjust stay onthe line?”TS makes Spanishrequest – PT doesnot speak Spanishor even haveHispanic name3 or moreattemptsfailed to reachsomeone at aPR hospital

Spanish/Deaths - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TS calls to ask if they can close out a death - they missed 3+ things
  2. PT's COD or hospital spelled entirely wrong
  3. AR already created RMA's for belt/monitor
  4. Alt snaps about equipment before you can explain why you’re calling
  5. You screamed
  6. TS notified about death – weeks or more after AR found out
  7. AR reaches out and doesn't ask PDQ – especially after **PDQ** note
  8. First call is a Spanish call
  9. More than 30 death emails
  10. You have to interpret the entire PSR visit
  11. Ju speaky panich?
  12. TSL sends death backlog when it's not your death day
  13. PDQ has "No" checked off - then notes say "unsure"
  14. A death could have been closed but has been left open
  15. PSR calls and asks us to call PT in Spanish to set up ETA
  16. PT not wearing but almost whole PDQ is filled out
  17. You cried
  18. TS creates death CCR - doesn't RMA belt/monitor
  19. Call comes through Spanish queue - English
  20. TS does not get interpreter - sends email instead
  21. Email provides no death info whatsoever - neither does PDQ
  22. Family member yells at you for calling (death)
  23. PDQ/email do not include important info that AR notes do
  24. "You don't speak Spanish do you?"
  25. TS sends Spanish email AND calls queue - not critical
  26. Someone receives PDQ call back - doesn't ask all/any PDQ
  27. Someone calls you directly to do a Spanish task or "favor"
  28. Another dept asks “Can’t you just stay on the line?”
  29. TS makes Spanish request – PT does not speak Spanish or even have Hispanic name
  30. 3 or more attempts failed to reach someone at a PR hospital