Go aboveandbeyondDon'trush,take timeRecommendRefWorks"Comeagain"AskFollow-upQuestionsRestatethequestion orobjectiveLearn anewresourceOffer anadditionalserviceBeattentiveRecommenda ResearchGuideAsk anopenendedquestionBeFriendlyAsk if thismeetstheir needRecommenda librarianBeencouragingBeApproachableAsk is thereanythingelse you candoShow asearch tip(how youfound it)Offer anadditionaloptionTeachthem howto find "it""Go"With thePatronWishthem "agood day"MakeEyeContactSmileOffer tofollow up (ifappropriate)Go aboveandbeyondDon'trush,take timeRecommendRefWorks"Comeagain"AskFollow-upQuestionsRestatethequestion orobjectiveLearn anewresourceOffer anadditionalserviceBeattentiveRecommenda ResearchGuideAsk anopenendedquestionBeFriendlyAsk if thismeetstheir needRecommenda librarianBeencouragingBeApproachableAsk is thereanythingelse you candoShow asearch tip(how youfound it)Offer anadditionaloptionTeachthem howto find "it""Go"With thePatronWishthem "agood day"MakeEyeContactSmileOffer tofollow up (ifappropriate)

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go above and beyond
  2. Don't rush, take time
  3. Recommend RefWorks
  4. "Come again"
  5. Ask Follow-up Questions
  6. Restate the question or objective
  7. Learn a new resource
  8. Offer an additional service
  9. Be attentive
  10. Recommend a Research Guide
  11. Ask an open ended question
  12. Be Friendly
  13. Ask if this meets their need
  14. Recommend a librarian
  15. Be encouraging
  16. Be Approachable
  17. Ask is there anything else you can do
  18. Show a search tip (how you found it)
  19. Offer an additional option
  20. Teach them how to find "it"
  21. "Go" With the Patron
  22. Wish them "a good day"
  23. Make Eye Contact
  24. Smile
  25. Offer to follow up (if appropriate)