Don'trush,take timeAsk if thismeetstheir needRecommenda ResearchGuideOffer anadditionaloption"Go"With thePatronAskFollow-upQuestionsRecommendRefWorksSmileBeApproachableBeattentiveTeachthem howto find "it"Show asearch tip(how youfound it)BeFriendlyRestatethequestion orobjectiveOffer tofollow up (ifappropriate)BeencouragingOffer anadditionalserviceAsk is thereanythingelse you candoAsk anopenendedquestionRecommenda librarianGo aboveandbeyond"Comeagain"Learn anewresourceWishthem "agood day"MakeEyeContactDon'trush,take timeAsk if thismeetstheir needRecommenda ResearchGuideOffer anadditionaloption"Go"With thePatronAskFollow-upQuestionsRecommendRefWorksSmileBeApproachableBeattentiveTeachthem howto find "it"Show asearch tip(how youfound it)BeFriendlyRestatethequestion orobjectiveOffer tofollow up (ifappropriate)BeencouragingOffer anadditionalserviceAsk is thereanythingelse you candoAsk anopenendedquestionRecommenda librarianGo aboveandbeyond"Comeagain"Learn anewresourceWishthem "agood day"MakeEyeContact

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Don't rush, take time
  2. Ask if this meets their need
  3. Recommend a Research Guide
  4. Offer an additional option
  5. "Go" With the Patron
  6. Ask Follow-up Questions
  7. Recommend RefWorks
  8. Smile
  9. Be Approachable
  10. Be attentive
  11. Teach them how to find "it"
  12. Show a search tip (how you found it)
  13. Be Friendly
  14. Restate the question or objective
  15. Offer to follow up (if appropriate)
  16. Be encouraging
  17. Offer an additional service
  18. Ask is there anything else you can do
  19. Ask an open ended question
  20. Recommend a librarian
  21. Go above and beyond
  22. "Come again"
  23. Learn a new resource
  24. Wish them "a good day"
  25. Make Eye Contact