"Comeagain"Wishthem "agood day"Recommenda ResearchGuideBeFriendlyLearn anewresourceShow asearch tip(how youfound it)Go aboveandbeyondOffer tofollow up (ifappropriate)SmileAskFollow-upQuestionsMakeEyeContactBeencouragingAsk is thereanythingelse you candoOffer anadditionalserviceDon'trush,take timeOffer anadditionaloption"Go"With thePatronBeattentiveTeachthem howto find "it"Restatethequestion orobjectiveAsk anopenendedquestionRecommendRefWorksBeApproachableRecommenda librarianAsk if thismeetstheir need"Comeagain"Wishthem "agood day"Recommenda ResearchGuideBeFriendlyLearn anewresourceShow asearch tip(how youfound it)Go aboveandbeyondOffer tofollow up (ifappropriate)SmileAskFollow-upQuestionsMakeEyeContactBeencouragingAsk is thereanythingelse you candoOffer anadditionalserviceDon'trush,take timeOffer anadditionaloption"Go"With thePatronBeattentiveTeachthem howto find "it"Restatethequestion orobjectiveAsk anopenendedquestionRecommendRefWorksBeApproachableRecommenda librarianAsk if thismeetstheir need

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. "Come again"
  2. Wish them "a good day"
  3. Recommend a Research Guide
  4. Be Friendly
  5. Learn a new resource
  6. Show a search tip (how you found it)
  7. Go above and beyond
  8. Offer to follow up (if appropriate)
  9. Smile
  10. Ask Follow-up Questions
  11. Make Eye Contact
  12. Be encouraging
  13. Ask is there anything else you can do
  14. Offer an additional service
  15. Don't rush, take time
  16. Offer an additional option
  17. "Go" With the Patron
  18. Be attentive
  19. Teach them how to find "it"
  20. Restate the question or objective
  21. Ask an open ended question
  22. Recommend RefWorks
  23. Be Approachable
  24. Recommend a librarian
  25. Ask if this meets their need