AskFollow-upQuestionsAsk is thereanythingelse you candoOffer anadditionaloptionRecommenda librarianBeApproachableLearn anewresourceAsk anopenendedquestionShow asearch tip(how youfound it)Wishthem "agood day"Offer tofollow up (ifappropriate)BeencouragingRecommendRefWorksTeachthem howto find "it""Go"With thePatron"Comeagain"Ask if thismeetstheir needDon'trush,take timeBeFriendlyGo aboveandbeyondSmileMakeEyeContactBeattentiveOffer anadditionalserviceRecommenda ResearchGuideRestatethequestion orobjectiveAskFollow-upQuestionsAsk is thereanythingelse you candoOffer anadditionaloptionRecommenda librarianBeApproachableLearn anewresourceAsk anopenendedquestionShow asearch tip(how youfound it)Wishthem "agood day"Offer tofollow up (ifappropriate)BeencouragingRecommendRefWorksTeachthem howto find "it""Go"With thePatron"Comeagain"Ask if thismeetstheir needDon'trush,take timeBeFriendlyGo aboveandbeyondSmileMakeEyeContactBeattentiveOffer anadditionalserviceRecommenda ResearchGuideRestatethequestion orobjective

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask Follow-up Questions
  2. Ask is there anything else you can do
  3. Offer an additional option
  4. Recommend a librarian
  5. Be Approachable
  6. Learn a new resource
  7. Ask an open ended question
  8. Show a search tip (how you found it)
  9. Wish them "a good day"
  10. Offer to follow up (if appropriate)
  11. Be encouraging
  12. Recommend RefWorks
  13. Teach them how to find "it"
  14. "Go" With the Patron
  15. "Come again"
  16. Ask if this meets their need
  17. Don't rush, take time
  18. Be Friendly
  19. Go above and beyond
  20. Smile
  21. Make Eye Contact
  22. Be attentive
  23. Offer an additional service
  24. Recommend a Research Guide
  25. Restate the question or objective