Recommenda librarianLearn anewresourceAsk if thismeetstheir needMakeEyeContactBeApproachableDon'trush,take timeGo aboveandbeyondSmile"Go"With thePatronOffer tofollow up (ifappropriate)Show asearch tip(how youfound it)Teachthem howto find "it"Wishthem "agood day"Beattentive"Comeagain"Offer anadditionaloptionRestatethequestion orobjectiveBeencouragingOffer anadditionalserviceBeFriendlyRecommenda ResearchGuideAsk is thereanythingelse you candoAsk anopenendedquestionAskFollow-upQuestionsRecommendRefWorksRecommenda librarianLearn anewresourceAsk if thismeetstheir needMakeEyeContactBeApproachableDon'trush,take timeGo aboveandbeyondSmile"Go"With thePatronOffer tofollow up (ifappropriate)Show asearch tip(how youfound it)Teachthem howto find "it"Wishthem "agood day"Beattentive"Comeagain"Offer anadditionaloptionRestatethequestion orobjectiveBeencouragingOffer anadditionalserviceBeFriendlyRecommenda ResearchGuideAsk is thereanythingelse you candoAsk anopenendedquestionAskFollow-upQuestionsRecommendRefWorks

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recommend a librarian
  2. Learn a new resource
  3. Ask if this meets their need
  4. Make Eye Contact
  5. Be Approachable
  6. Don't rush, take time
  7. Go above and beyond
  8. Smile
  9. "Go" With the Patron
  10. Offer to follow up (if appropriate)
  11. Show a search tip (how you found it)
  12. Teach them how to find "it"
  13. Wish them "a good day"
  14. Be attentive
  15. "Come again"
  16. Offer an additional option
  17. Restate the question or objective
  18. Be encouraging
  19. Offer an additional service
  20. Be Friendly
  21. Recommend a Research Guide
  22. Ask is there anything else you can do
  23. Ask an open ended question
  24. Ask Follow-up Questions
  25. Recommend RefWorks