Offer anadditionaloptionLearn anewresourceAskFollow-upQuestionsBeencouragingRecommenda librarianMakeEyeContactSmileOffer anadditionalserviceAsk if thismeetstheir needRecommenda ResearchGuideBeFriendlyTeachthem howto find "it""Go"With thePatronBeattentiveOffer tofollow up (ifappropriate)BeApproachableRestatethequestion orobjectiveRecommendRefWorksShow asearch tip(how youfound it)Ask anopenendedquestionDon'trush,take timeAsk is thereanythingelse you candoWishthem "agood day""Comeagain"Go aboveandbeyondOffer anadditionaloptionLearn anewresourceAskFollow-upQuestionsBeencouragingRecommenda librarianMakeEyeContactSmileOffer anadditionalserviceAsk if thismeetstheir needRecommenda ResearchGuideBeFriendlyTeachthem howto find "it""Go"With thePatronBeattentiveOffer tofollow up (ifappropriate)BeApproachableRestatethequestion orobjectiveRecommendRefWorksShow asearch tip(how youfound it)Ask anopenendedquestionDon'trush,take timeAsk is thereanythingelse you candoWishthem "agood day""Comeagain"Go aboveandbeyond

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer an additional option
  2. Learn a new resource
  3. Ask Follow-up Questions
  4. Be encouraging
  5. Recommend a librarian
  6. Make Eye Contact
  7. Smile
  8. Offer an additional service
  9. Ask if this meets their need
  10. Recommend a Research Guide
  11. Be Friendly
  12. Teach them how to find "it"
  13. "Go" With the Patron
  14. Be attentive
  15. Offer to follow up (if appropriate)
  16. Be Approachable
  17. Restate the question or objective
  18. Recommend RefWorks
  19. Show a search tip (how you found it)
  20. Ask an open ended question
  21. Don't rush, take time
  22. Ask is there anything else you can do
  23. Wish them "a good day"
  24. "Come again"
  25. Go above and beyond