BeApproachable"Comeagain"Wishthem "agood day"Offer anadditionaloptionOffer tofollow up (ifappropriate)Recommenda ResearchGuide"Go"With thePatronOffer anadditionalserviceAsk anopenendedquestionDon'trush,take timeRestatethequestion orobjectiveAskFollow-upQuestionsRecommenda librarianBeencouragingSmileShow asearch tip(how youfound it)Ask if thismeetstheir needLearn anewresourceTeachthem howto find "it"RecommendRefWorksGo aboveandbeyondBeattentiveMakeEyeContactBeFriendlyAsk is thereanythingelse you candoBeApproachable"Comeagain"Wishthem "agood day"Offer anadditionaloptionOffer tofollow up (ifappropriate)Recommenda ResearchGuide"Go"With thePatronOffer anadditionalserviceAsk anopenendedquestionDon'trush,take timeRestatethequestion orobjectiveAskFollow-upQuestionsRecommenda librarianBeencouragingSmileShow asearch tip(how youfound it)Ask if thismeetstheir needLearn anewresourceTeachthem howto find "it"RecommendRefWorksGo aboveandbeyondBeattentiveMakeEyeContactBeFriendlyAsk is thereanythingelse you cando

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be Approachable
  2. "Come again"
  3. Wish them "a good day"
  4. Offer an additional option
  5. Offer to follow up (if appropriate)
  6. Recommend a Research Guide
  7. "Go" With the Patron
  8. Offer an additional service
  9. Ask an open ended question
  10. Don't rush, take time
  11. Restate the question or objective
  12. Ask Follow-up Questions
  13. Recommend a librarian
  14. Be encouraging
  15. Smile
  16. Show a search tip (how you found it)
  17. Ask if this meets their need
  18. Learn a new resource
  19. Teach them how to find "it"
  20. Recommend RefWorks
  21. Go above and beyond
  22. Be attentive
  23. Make Eye Contact
  24. Be Friendly
  25. Ask is there anything else you can do