Ask if thismeetstheir needOffer tofollow up (ifappropriate)"Comeagain"Offer anadditionalserviceSmileOffer anadditionaloptionDon'trush,take timeTeachthem howto find "it"Recommenda ResearchGuideAskFollow-upQuestionsLearn anewresourceRecommenda librarianAsk is thereanythingelse you candoBeattentiveRecommendRefWorksBeencouragingBeFriendlyBeApproachableMakeEyeContactShow asearch tip(how youfound it)Wishthem "agood day""Go"With thePatronRestatethequestion orobjectiveAsk anopenendedquestionGo aboveandbeyondAsk if thismeetstheir needOffer tofollow up (ifappropriate)"Comeagain"Offer anadditionalserviceSmileOffer anadditionaloptionDon'trush,take timeTeachthem howto find "it"Recommenda ResearchGuideAskFollow-upQuestionsLearn anewresourceRecommenda librarianAsk is thereanythingelse you candoBeattentiveRecommendRefWorksBeencouragingBeFriendlyBeApproachableMakeEyeContactShow asearch tip(how youfound it)Wishthem "agood day""Go"With thePatronRestatethequestion orobjectiveAsk anopenendedquestionGo aboveandbeyond

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask if this meets their need
  2. Offer to follow up (if appropriate)
  3. "Come again"
  4. Offer an additional service
  5. Smile
  6. Offer an additional option
  7. Don't rush, take time
  8. Teach them how to find "it"
  9. Recommend a Research Guide
  10. Ask Follow-up Questions
  11. Learn a new resource
  12. Recommend a librarian
  13. Ask is there anything else you can do
  14. Be attentive
  15. Recommend RefWorks
  16. Be encouraging
  17. Be Friendly
  18. Be Approachable
  19. Make Eye Contact
  20. Show a search tip (how you found it)
  21. Wish them "a good day"
  22. "Go" With the Patron
  23. Restate the question or objective
  24. Ask an open ended question
  25. Go above and beyond