Customer Service

Customer Service Bingo Card
Preview

This bingo card has 25 words: Go above and beyond, Recommend RefWorks, Offer an additional service, Wish them "a good day", Be Approachable, Offer to follow up (if appropriate), Restate the question or objective, Ask if this meets their need, Show a search tip (how you found it), "Come again", Be attentive, Recommend a librarian, Smile, Recommend a Research Guide, Ask Follow-up Questions, Don't rush, take time, Ask an open ended question, Be encouraging, Offer an additional option, Ask is there anything else you can do, Make Eye Contact, Teach them how to find "it", Learn a new resource, Be Friendly and "Go" With the Patron.

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Probabilities

With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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