PSR asksyou to sendthem extragarmentsLVNdeletesyour noteYou hadto file aPSRgrievanceTechtroubleshootsTE padmessages –PSR finds padsin backwardsYou ask PT todo something,theypretend/claimto do it butdidn’tServererrorMandatoryOT emailPTpresses/readsthe wrongpiece ofequipmentCaller saidthey weretold to call#extension,still got TechMerging - Centercodes don’tmatchPT tells youthey’re wearingthe LV Battery isn’t inPT claims theLV was givinga messagethat it doesn’tgivePSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPT wasretrained in thelast 7 days –anotherretrainingrequestedCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTCaller won’tgive theirname,repeatsname of PTPT spends +2minutesexplaining theirissue before youcan ask for theirnameYou tell acaller we areexperiencing“updates”PT claimsthey’ve nevergotten ahotspot - hasdownloadedPT tellsdramatic storyof treatment –there was notreatment“Bothbuttons?”PSR says itwasn’t onthe WO. Itwas.PTreferencesvoicemail,has no ideawhat it saidPTcalls ita "bra"PSR asksyou to sendthem extragarmentsLVNdeletesyour noteYou hadto file aPSRgrievanceTechtroubleshootsTE padmessages –PSR finds padsin backwardsYou ask PT todo something,theypretend/claimto do it butdidn’tServererrorMandatoryOT emailPTpresses/readsthe wrongpiece ofequipmentCaller saidthey weretold to call#extension,still got TechMerging - Centercodes don’tmatchPT tells youthey’re wearingthe LV Battery isn’t inPT claims theLV was givinga messagethat it doesn’tgivePSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPT wasretrained in thelast 7 days –anotherretrainingrequestedCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTCaller won’tgive theirname,repeatsname of PTPT spends +2minutesexplaining theirissue before youcan ask for theirnameYou tell acaller we areexperiencing“updates”PT claimsthey’ve nevergotten ahotspot - hasdownloadedPT tellsdramatic storyof treatment –there was notreatment“Bothbuttons?”PSR says itwasn’t onthe WO. Itwas.PTreferencesvoicemail,has no ideawhat it saidPTcalls ita "bra"

Tech Support 7 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PSR asks you to send them extra garments
  2. LVN deletes your note
  3. You had to file a PSR grievance
  4. Tech troubleshoots TE pad messages – PSR finds pads in backwards
  5. You ask PT to do something, they pretend/claim to do it but didn’t
  6. Server error
  7. Mandatory OT email
  8. PT presses/reads the wrong piece of equipment
  9. Caller said they were told to call #extension, still got Tech
  10. Merging - Center codes don’t match
  11. PT tells you they’re wearing the LV Battery isn’t in
  12. PT claims the LV was giving a message that it doesn’t give
  13. PSR asked if you’ll replace their follow-up equipment or complete WO
  14. PT was retrained in the last 7 days – another retraining requested
  15. Caller reports issue with their LV, gives their info – doesn’t clarify they’re not the PT
  16. Caller won’t give their name, repeats name of PT
  17. PT spends +2 minutes explaining their issue before you can ask for their name
  18. You tell a caller we are experiencing “updates”
  19. PT claims they’ve never gotten a hotspot - has downloaded
  20. PT tells dramatic story of treatment – there was no treatment
  21. “Both buttons?”
  22. PSR says it wasn’t on the WO. It was.
  23. PT references voicemail, has no idea what it said
  24. PT calls it a "bra"