PSR asksyou to sendthem extragarmentsYou hadto file aPSRgrievanceCaller saidthey weretold to call#extension,still got TechPT spends +2minutesexplaining theirissue before youcan ask for theirnameYou tell acaller we areexperiencing“updates”PTreferencesvoicemail,has no ideawhat it saidLVNdeletesyour notePSR says itwasn’t onthe WO. Itwas.Caller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTServererrorYou ask PT todo something,theypretend/claimto do it butdidn’tPSR asked ifyou’ll replacetheir follow-upequipment orcomplete WO“Bothbuttons?”PT wasretrained in thelast 7 days –anotherretrainingrequestedTechtroubleshootsTE padmessages –PSR finds padsin backwardsCaller won’tgive theirname,repeatsname of PTMerging - Centercodes don’tmatchPTpresses/readsthe wrongpiece ofequipmentPT tellsdramatic storyof treatment –there was notreatmentPT claimsthey’ve nevergotten ahotspot - hasdownloadedPT tells youthey’re wearingthe LV Battery isn’t inPT claims theLV was givinga messagethat it doesn’tgiveMandatoryOT emailPTcalls ita "bra"PSR asksyou to sendthem extragarmentsYou hadto file aPSRgrievanceCaller saidthey weretold to call#extension,still got TechPT spends +2minutesexplaining theirissue before youcan ask for theirnameYou tell acaller we areexperiencing“updates”PTreferencesvoicemail,has no ideawhat it saidLVNdeletesyour notePSR says itwasn’t onthe WO. Itwas.Caller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTServererrorYou ask PT todo something,theypretend/claimto do it butdidn’tPSR asked ifyou’ll replacetheir follow-upequipment orcomplete WO“Bothbuttons?”PT wasretrained in thelast 7 days –anotherretrainingrequestedTechtroubleshootsTE padmessages –PSR finds padsin backwardsCaller won’tgive theirname,repeatsname of PTMerging - Centercodes don’tmatchPTpresses/readsthe wrongpiece ofequipmentPT tellsdramatic storyof treatment –there was notreatmentPT claimsthey’ve nevergotten ahotspot - hasdownloadedPT tells youthey’re wearingthe LV Battery isn’t inPT claims theLV was givinga messagethat it doesn’tgiveMandatoryOT emailPTcalls ita "bra"

Tech Support 7 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PSR asks you to send them extra garments
  2. You had to file a PSR grievance
  3. Caller said they were told to call #extension, still got Tech
  4. PT spends +2 minutes explaining their issue before you can ask for their name
  5. You tell a caller we are experiencing “updates”
  6. PT references voicemail, has no idea what it said
  7. LVN deletes your note
  8. PSR says it wasn’t on the WO. It was.
  9. Caller reports issue with their LV, gives their info – doesn’t clarify they’re not the PT
  10. Server error
  11. You ask PT to do something, they pretend/claim to do it but didn’t
  12. PSR asked if you’ll replace their follow-up equipment or complete WO
  13. “Both buttons?”
  14. PT was retrained in the last 7 days – another retraining requested
  15. Tech troubleshoots TE pad messages – PSR finds pads in backwards
  16. Caller won’t give their name, repeats name of PT
  17. Merging - Center codes don’t match
  18. PT presses/reads the wrong piece of equipment
  19. PT tells dramatic story of treatment – there was no treatment
  20. PT claims they’ve never gotten a hotspot - has downloaded
  21. PT tells you they’re wearing the LV Battery isn’t in
  22. PT claims the LV was giving a message that it doesn’t give
  23. Mandatory OT email
  24. PT calls it a "bra"