TechtroubleshootsTE padmessages –PSR finds padsin backwardsCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTPTcalls ita "bra"You hadto file aPSRgrievanceServererror“Bothbuttons?”Caller saidthey weretold to call#extension,still got TechYou ask PT todo something,theypretend/claimto do it butdidn’tPSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPSR says itwasn’t onthe WO. Itwas.LVNdeletesyour notePT spends +2minutesexplaining theirissue before youcan ask for theirnamePTreferencesvoicemail,has no ideawhat it saidYou tell acaller we areexperiencing“updates”PT wasretrained in thelast 7 days –anotherretrainingrequestedPT claimsthey’ve nevergotten ahotspot - hasdownloadedPSR asksyou to sendthem extragarmentsMandatoryOT emailPT tellsdramatic storyof treatment –there was notreatmentPT claims theLV was givinga messagethat it doesn’tgivePTpresses/readsthe wrongpiece ofequipmentPT tells youthey’re wearingthe LV Battery isn’t inCaller won’tgive theirname,repeatsname of PTMerging - Centercodes don’tmatchTechtroubleshootsTE padmessages –PSR finds padsin backwardsCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTPTcalls ita "bra"You hadto file aPSRgrievanceServererror“Bothbuttons?”Caller saidthey weretold to call#extension,still got TechYou ask PT todo something,theypretend/claimto do it butdidn’tPSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPSR says itwasn’t onthe WO. Itwas.LVNdeletesyour notePT spends +2minutesexplaining theirissue before youcan ask for theirnamePTreferencesvoicemail,has no ideawhat it saidYou tell acaller we areexperiencing“updates”PT wasretrained in thelast 7 days –anotherretrainingrequestedPT claimsthey’ve nevergotten ahotspot - hasdownloadedPSR asksyou to sendthem extragarmentsMandatoryOT emailPT tellsdramatic storyof treatment –there was notreatmentPT claims theLV was givinga messagethat it doesn’tgivePTpresses/readsthe wrongpiece ofequipmentPT tells youthey’re wearingthe LV Battery isn’t inCaller won’tgive theirname,repeatsname of PTMerging - Centercodes don’tmatch

Tech Support 7 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tech troubleshoots TE pad messages – PSR finds pads in backwards
  2. Caller reports issue with their LV, gives their info – doesn’t clarify they’re not the PT
  3. PT calls it a "bra"
  4. You had to file a PSR grievance
  5. Server error
  6. “Both buttons?”
  7. Caller said they were told to call #extension, still got Tech
  8. You ask PT to do something, they pretend/claim to do it but didn’t
  9. PSR asked if you’ll replace their follow-up equipment or complete WO
  10. PSR says it wasn’t on the WO. It was.
  11. LVN deletes your note
  12. PT spends +2 minutes explaining their issue before you can ask for their name
  13. PT references voicemail, has no idea what it said
  14. You tell a caller we are experiencing “updates”
  15. PT was retrained in the last 7 days – another retraining requested
  16. PT claims they’ve never gotten a hotspot - has downloaded
  17. PSR asks you to send them extra garments
  18. Mandatory OT email
  19. PT tells dramatic story of treatment – there was no treatment
  20. PT claims the LV was giving a message that it doesn’t give
  21. PT presses/reads the wrong piece of equipment
  22. PT tells you they’re wearing the LV Battery isn’t in
  23. Caller won’t give their name, repeats name of PT
  24. Merging - Center codes don’t match