PTreferencesvoicemail,has no ideawhat it saidLVNdeletesyour notePSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPT claimsthey’ve nevergotten ahotspot - hasdownloadedMandatoryOT email“Bothbuttons?”PT tellsdramatic storyof treatment –there was notreatmentPSR asksyou to sendthem extragarmentsPTcalls ita "bra"PTpresses/readsthe wrongpiece ofequipmentCaller won’tgive theirname,repeatsname of PTYou tell acaller we areexperiencing“updates”You hadto file aPSRgrievancePT claims theLV was givinga messagethat it doesn’tgiveServererrorCaller saidthey weretold to call#extension,still got TechPSR says itwasn’t onthe WO. Itwas.PT tells youthey’re wearingthe LV Battery isn’t inMerging - Centercodes don’tmatchCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTYou ask PT todo something,theypretend/claimto do it butdidn’tTechtroubleshootsTE padmessages –PSR finds padsin backwardsPT wasretrained in thelast 7 days –anotherretrainingrequestedPT spends +2minutesexplaining theirissue before youcan ask for theirnamePTreferencesvoicemail,has no ideawhat it saidLVNdeletesyour notePSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPT claimsthey’ve nevergotten ahotspot - hasdownloadedMandatoryOT email“Bothbuttons?”PT tellsdramatic storyof treatment –there was notreatmentPSR asksyou to sendthem extragarmentsPTcalls ita "bra"PTpresses/readsthe wrongpiece ofequipmentCaller won’tgive theirname,repeatsname of PTYou tell acaller we areexperiencing“updates”You hadto file aPSRgrievancePT claims theLV was givinga messagethat it doesn’tgiveServererrorCaller saidthey weretold to call#extension,still got TechPSR says itwasn’t onthe WO. Itwas.PT tells youthey’re wearingthe LV Battery isn’t inMerging - Centercodes don’tmatchCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTYou ask PT todo something,theypretend/claimto do it butdidn’tTechtroubleshootsTE padmessages –PSR finds padsin backwardsPT wasretrained in thelast 7 days –anotherretrainingrequestedPT spends +2minutesexplaining theirissue before youcan ask for theirname

Tech Support 7 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PT references voicemail, has no idea what it said
  2. LVN deletes your note
  3. PSR asked if you’ll replace their follow-up equipment or complete WO
  4. PT claims they’ve never gotten a hotspot - has downloaded
  5. Mandatory OT email
  6. “Both buttons?”
  7. PT tells dramatic story of treatment – there was no treatment
  8. PSR asks you to send them extra garments
  9. PT calls it a "bra"
  10. PT presses/reads the wrong piece of equipment
  11. Caller won’t give their name, repeats name of PT
  12. You tell a caller we are experiencing “updates”
  13. You had to file a PSR grievance
  14. PT claims the LV was giving a message that it doesn’t give
  15. Server error
  16. Caller said they were told to call #extension, still got Tech
  17. PSR says it wasn’t on the WO. It was.
  18. PT tells you they’re wearing the LV Battery isn’t in
  19. Merging - Center codes don’t match
  20. Caller reports issue with their LV, gives their info – doesn’t clarify they’re not the PT
  21. You ask PT to do something, they pretend/claim to do it but didn’t
  22. Tech troubleshoots TE pad messages – PSR finds pads in backwards
  23. PT was retrained in the last 7 days – another retraining requested
  24. PT spends +2 minutes explaining their issue before you can ask for their name