PT claimsthey’ve nevergotten ahotspot - hasdownloadedPTcalls ita "bra"PTreferencesvoicemail,has no ideawhat it saidCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTPSR asksyou to sendthem extragarmentsServererrorPT tellsdramatic storyof treatment –there was notreatmentTechtroubleshootsTE padmessages –PSR finds padsin backwardsPSR says itwasn’t onthe WO. Itwas.PSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPTpresses/readsthe wrongpiece ofequipmentPT claims theLV was givinga messagethat it doesn’tgiveYou hadto file aPSRgrievanceCaller won’tgive theirname,repeatsname of PT“Bothbuttons?”PT spends +2minutesexplaining theirissue before youcan ask for theirnameLVNdeletesyour notePT wasretrained in thelast 7 days –anotherretrainingrequestedPT tells youthey’re wearingthe LV Battery isn’t inMandatoryOT emailYou tell acaller we areexperiencing“updates”Caller saidthey weretold to call#extension,still got TechYou ask PT todo something,theypretend/claimto do it butdidn’tMerging - Centercodes don’tmatchPT claimsthey’ve nevergotten ahotspot - hasdownloadedPTcalls ita "bra"PTreferencesvoicemail,has no ideawhat it saidCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTPSR asksyou to sendthem extragarmentsServererrorPT tellsdramatic storyof treatment –there was notreatmentTechtroubleshootsTE padmessages –PSR finds padsin backwardsPSR says itwasn’t onthe WO. Itwas.PSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPTpresses/readsthe wrongpiece ofequipmentPT claims theLV was givinga messagethat it doesn’tgiveYou hadto file aPSRgrievanceCaller won’tgive theirname,repeatsname of PT“Bothbuttons?”PT spends +2minutesexplaining theirissue before youcan ask for theirnameLVNdeletesyour notePT wasretrained in thelast 7 days –anotherretrainingrequestedPT tells youthey’re wearingthe LV Battery isn’t inMandatoryOT emailYou tell acaller we areexperiencing“updates”Caller saidthey weretold to call#extension,still got TechYou ask PT todo something,theypretend/claimto do it butdidn’tMerging - Centercodes don’tmatch

Tech Support 7 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. PT claims they’ve never gotten a hotspot - has downloaded
  2. PT calls it a "bra"
  3. PT references voicemail, has no idea what it said
  4. Caller reports issue with their LV, gives their info – doesn’t clarify they’re not the PT
  5. PSR asks you to send them extra garments
  6. Server error
  7. PT tells dramatic story of treatment – there was no treatment
  8. Tech troubleshoots TE pad messages – PSR finds pads in backwards
  9. PSR says it wasn’t on the WO. It was.
  10. PSR asked if you’ll replace their follow-up equipment or complete WO
  11. PT presses/reads the wrong piece of equipment
  12. PT claims the LV was giving a message that it doesn’t give
  13. You had to file a PSR grievance
  14. Caller won’t give their name, repeats name of PT
  15. “Both buttons?”
  16. PT spends +2 minutes explaining their issue before you can ask for their name
  17. LVN deletes your note
  18. PT was retrained in the last 7 days – another retraining requested
  19. PT tells you they’re wearing the LV Battery isn’t in
  20. Mandatory OT email
  21. You tell a caller we are experiencing “updates”
  22. Caller said they were told to call #extension, still got Tech
  23. You ask PT to do something, they pretend/claim to do it but didn’t
  24. Merging - Center codes don’t match