Caller saidthey weretold to call#extension,still got TechCaller won’tgive theirname,repeatsname of PTPT tells youthey’re wearingthe LV Battery isn’t inPT claims theLV was givinga messagethat it doesn’tgivePSR says itwasn’t onthe WO. Itwas.PT claimsthey’ve nevergotten ahotspot - hasdownloadedTechtroubleshootsTE padmessages –PSR finds padsin backwardsCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTMerging - Centercodes don’tmatchPTcalls ita "bra"LVNdeletesyour notePT wasretrained in thelast 7 days –anotherretrainingrequestedPSR asksyou to sendthem extragarmentsPT spends +2minutesexplaining theirissue before youcan ask for theirnameYou ask PT todo something,theypretend/claimto do it butdidn’tMandatoryOT emailYou tell acaller we areexperiencing“updates”“Bothbuttons?”You hadto file aPSRgrievanceServererrorPT tellsdramatic storyof treatment –there was notreatmentPSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPTpresses/readsthe wrongpiece ofequipmentPTreferencesvoicemail,has no ideawhat it saidCaller saidthey weretold to call#extension,still got TechCaller won’tgive theirname,repeatsname of PTPT tells youthey’re wearingthe LV Battery isn’t inPT claims theLV was givinga messagethat it doesn’tgivePSR says itwasn’t onthe WO. Itwas.PT claimsthey’ve nevergotten ahotspot - hasdownloadedTechtroubleshootsTE padmessages –PSR finds padsin backwardsCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTMerging - Centercodes don’tmatchPTcalls ita "bra"LVNdeletesyour notePT wasretrained in thelast 7 days –anotherretrainingrequestedPSR asksyou to sendthem extragarmentsPT spends +2minutesexplaining theirissue before youcan ask for theirnameYou ask PT todo something,theypretend/claimto do it butdidn’tMandatoryOT emailYou tell acaller we areexperiencing“updates”“Bothbuttons?”You hadto file aPSRgrievanceServererrorPT tellsdramatic storyof treatment –there was notreatmentPSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPTpresses/readsthe wrongpiece ofequipmentPTreferencesvoicemail,has no ideawhat it said

Tech Support 7 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller said they were told to call #extension, still got Tech
  2. Caller won’t give their name, repeats name of PT
  3. PT tells you they’re wearing the LV Battery isn’t in
  4. PT claims the LV was giving a message that it doesn’t give
  5. PSR says it wasn’t on the WO. It was.
  6. PT claims they’ve never gotten a hotspot - has downloaded
  7. Tech troubleshoots TE pad messages – PSR finds pads in backwards
  8. Caller reports issue with their LV, gives their info – doesn’t clarify they’re not the PT
  9. Merging - Center codes don’t match
  10. PT calls it a "bra"
  11. LVN deletes your note
  12. PT was retrained in the last 7 days – another retraining requested
  13. PSR asks you to send them extra garments
  14. PT spends +2 minutes explaining their issue before you can ask for their name
  15. You ask PT to do something, they pretend/claim to do it but didn’t
  16. Mandatory OT email
  17. You tell a caller we are experiencing “updates”
  18. “Both buttons?”
  19. You had to file a PSR grievance
  20. Server error
  21. PT tells dramatic story of treatment – there was no treatment
  22. PSR asked if you’ll replace their follow-up equipment or complete WO
  23. PT presses/reads the wrong piece of equipment
  24. PT references voicemail, has no idea what it said