Caller won’tgive theirname,repeatsname of PTPSR says itwasn’t onthe WO. Itwas.PSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPT tellsdramatic storyof treatment –there was notreatmentPSR asksyou to sendthem extragarmentsLVNdeletesyour notePT spends +2minutesexplaining theirissue before youcan ask for theirnameYou hadto file aPSRgrievanceCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTPT claimsthey’ve nevergotten ahotspot - hasdownloadedPT claims theLV was givinga messagethat it doesn’tgiveYou ask PT todo something,theypretend/claimto do it butdidn’tPTcalls ita "bra"You tell acaller we areexperiencing“updates”Merging - Centercodes don’tmatchCaller saidthey weretold to call#extension,still got TechPTreferencesvoicemail,has no ideawhat it saidPT tells youthey’re wearingthe LV Battery isn’t inPTpresses/readsthe wrongpiece ofequipment“Bothbuttons?”MandatoryOT emailServererrorPT wasretrained in thelast 7 days –anotherretrainingrequestedTechtroubleshootsTE padmessages –PSR finds padsin backwardsCaller won’tgive theirname,repeatsname of PTPSR says itwasn’t onthe WO. Itwas.PSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPT tellsdramatic storyof treatment –there was notreatmentPSR asksyou to sendthem extragarmentsLVNdeletesyour notePT spends +2minutesexplaining theirissue before youcan ask for theirnameYou hadto file aPSRgrievanceCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTPT claimsthey’ve nevergotten ahotspot - hasdownloadedPT claims theLV was givinga messagethat it doesn’tgiveYou ask PT todo something,theypretend/claimto do it butdidn’tPTcalls ita "bra"You tell acaller we areexperiencing“updates”Merging - Centercodes don’tmatchCaller saidthey weretold to call#extension,still got TechPTreferencesvoicemail,has no ideawhat it saidPT tells youthey’re wearingthe LV Battery isn’t inPTpresses/readsthe wrongpiece ofequipment“Bothbuttons?”MandatoryOT emailServererrorPT wasretrained in thelast 7 days –anotherretrainingrequestedTechtroubleshootsTE padmessages –PSR finds padsin backwards

Tech Support 7 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller won’t give their name, repeats name of PT
  2. PSR says it wasn’t on the WO. It was.
  3. PSR asked if you’ll replace their follow-up equipment or complete WO
  4. PT tells dramatic story of treatment – there was no treatment
  5. PSR asks you to send them extra garments
  6. LVN deletes your note
  7. PT spends +2 minutes explaining their issue before you can ask for their name
  8. You had to file a PSR grievance
  9. Caller reports issue with their LV, gives their info – doesn’t clarify they’re not the PT
  10. PT claims they’ve never gotten a hotspot - has downloaded
  11. PT claims the LV was giving a message that it doesn’t give
  12. You ask PT to do something, they pretend/claim to do it but didn’t
  13. PT calls it a "bra"
  14. You tell a caller we are experiencing “updates”
  15. Merging - Center codes don’t match
  16. Caller said they were told to call #extension, still got Tech
  17. PT references voicemail, has no idea what it said
  18. PT tells you they’re wearing the LV Battery isn’t in
  19. PT presses/reads the wrong piece of equipment
  20. “Both buttons?”
  21. Mandatory OT email
  22. Server error
  23. PT was retrained in the last 7 days – another retraining requested
  24. Tech troubleshoots TE pad messages – PSR finds pads in backwards