PSR says itwasn’t onthe WO. Itwas.PT spends +2minutesexplaining theirissue before youcan ask for theirnamePT tellsdramatic storyof treatment –there was notreatmentYou tell acaller we areexperiencing“updates”PTreferencesvoicemail,has no ideawhat it saidMerging - Centercodes don’tmatchMandatoryOT emailTechtroubleshootsTE padmessages –PSR finds padsin backwardsPT claims theLV was givinga messagethat it doesn’tgivePTpresses/readsthe wrongpiece ofequipmentCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTLVNdeletesyour noteYou ask PT todo something,theypretend/claimto do it butdidn’tPT tells youthey’re wearingthe LV Battery isn’t inPTcalls ita "bra"You hadto file aPSRgrievanceCaller won’tgive theirname,repeatsname of PTPSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPT wasretrained in thelast 7 days –anotherretrainingrequested“Bothbuttons?”PT claimsthey’ve nevergotten ahotspot - hasdownloadedCaller saidthey weretold to call#extension,still got TechServererrorPSR asksyou to sendthem extragarmentsPSR says itwasn’t onthe WO. Itwas.PT spends +2minutesexplaining theirissue before youcan ask for theirnamePT tellsdramatic storyof treatment –there was notreatmentYou tell acaller we areexperiencing“updates”PTreferencesvoicemail,has no ideawhat it saidMerging - Centercodes don’tmatchMandatoryOT emailTechtroubleshootsTE padmessages –PSR finds padsin backwardsPT claims theLV was givinga messagethat it doesn’tgivePTpresses/readsthe wrongpiece ofequipmentCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTLVNdeletesyour noteYou ask PT todo something,theypretend/claimto do it butdidn’tPT tells youthey’re wearingthe LV Battery isn’t inPTcalls ita "bra"You hadto file aPSRgrievanceCaller won’tgive theirname,repeatsname of PTPSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPT wasretrained in thelast 7 days –anotherretrainingrequested“Bothbuttons?”PT claimsthey’ve nevergotten ahotspot - hasdownloadedCaller saidthey weretold to call#extension,still got TechServererrorPSR asksyou to sendthem extragarments

Tech Support 7 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PSR says it wasn’t on the WO. It was.
  2. PT spends +2 minutes explaining their issue before you can ask for their name
  3. PT tells dramatic story of treatment – there was no treatment
  4. You tell a caller we are experiencing “updates”
  5. PT references voicemail, has no idea what it said
  6. Merging - Center codes don’t match
  7. Mandatory OT email
  8. Tech troubleshoots TE pad messages – PSR finds pads in backwards
  9. PT claims the LV was giving a message that it doesn’t give
  10. PT presses/reads the wrong piece of equipment
  11. Caller reports issue with their LV, gives their info – doesn’t clarify they’re not the PT
  12. LVN deletes your note
  13. You ask PT to do something, they pretend/claim to do it but didn’t
  14. PT tells you they’re wearing the LV Battery isn’t in
  15. PT calls it a "bra"
  16. You had to file a PSR grievance
  17. Caller won’t give their name, repeats name of PT
  18. PSR asked if you’ll replace their follow-up equipment or complete WO
  19. PT was retrained in the last 7 days – another retraining requested
  20. “Both buttons?”
  21. PT claims they’ve never gotten a hotspot - has downloaded
  22. Caller said they were told to call #extension, still got Tech
  23. Server error
  24. PSR asks you to send them extra garments