PT claims theLV was givinga messagethat it doesn’tgiveCaller won’tgive theirname,repeatsname of PTCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTYou tell acaller we areexperiencing“updates”PSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOYou ask PT todo something,theypretend/claimto do it butdidn’tMerging - Centercodes don’tmatchMandatoryOT emailYou hadto file aPSRgrievance“Bothbuttons?”PT tellsdramatic storyof treatment –there was notreatmentLVNdeletesyour noteTechtroubleshootsTE padmessages –PSR finds padsin backwardsPTpresses/readsthe wrongpiece ofequipmentPTreferencesvoicemail,has no ideawhat it saidPT wasretrained in thelast 7 days –anotherretrainingrequestedPSR says itwasn’t onthe WO. Itwas.PT tells youthey’re wearingthe LV Battery isn’t inPT claimsthey’ve nevergotten ahotspot - hasdownloadedPSR asksyou to sendthem extragarmentsServererrorPTcalls ita "bra"PT spends +2minutesexplaining theirissue before youcan ask for theirnameCaller saidthey weretold to call#extension,still got TechPT claims theLV was givinga messagethat it doesn’tgiveCaller won’tgive theirname,repeatsname of PTCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTYou tell acaller we areexperiencing“updates”PSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOYou ask PT todo something,theypretend/claimto do it butdidn’tMerging - Centercodes don’tmatchMandatoryOT emailYou hadto file aPSRgrievance“Bothbuttons?”PT tellsdramatic storyof treatment –there was notreatmentLVNdeletesyour noteTechtroubleshootsTE padmessages –PSR finds padsin backwardsPTpresses/readsthe wrongpiece ofequipmentPTreferencesvoicemail,has no ideawhat it saidPT wasretrained in thelast 7 days –anotherretrainingrequestedPSR says itwasn’t onthe WO. Itwas.PT tells youthey’re wearingthe LV Battery isn’t inPT claimsthey’ve nevergotten ahotspot - hasdownloadedPSR asksyou to sendthem extragarmentsServererrorPTcalls ita "bra"PT spends +2minutesexplaining theirissue before youcan ask for theirnameCaller saidthey weretold to call#extension,still got Tech

Tech Support 7 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PT claims the LV was giving a message that it doesn’t give
  2. Caller won’t give their name, repeats name of PT
  3. Caller reports issue with their LV, gives their info – doesn’t clarify they’re not the PT
  4. You tell a caller we are experiencing “updates”
  5. PSR asked if you’ll replace their follow-up equipment or complete WO
  6. You ask PT to do something, they pretend/claim to do it but didn’t
  7. Merging - Center codes don’t match
  8. Mandatory OT email
  9. You had to file a PSR grievance
  10. “Both buttons?”
  11. PT tells dramatic story of treatment – there was no treatment
  12. LVN deletes your note
  13. Tech troubleshoots TE pad messages – PSR finds pads in backwards
  14. PT presses/reads the wrong piece of equipment
  15. PT references voicemail, has no idea what it said
  16. PT was retrained in the last 7 days – another retraining requested
  17. PSR says it wasn’t on the WO. It was.
  18. PT tells you they’re wearing the LV Battery isn’t in
  19. PT claims they’ve never gotten a hotspot - has downloaded
  20. PSR asks you to send them extra garments
  21. Server error
  22. PT calls it a "bra"
  23. PT spends +2 minutes explaining their issue before you can ask for their name
  24. Caller said they were told to call #extension, still got Tech