“Bothbuttons?”Caller saidthey weretold to call#extension,still got TechPT tellsdramatic storyof treatment –there was notreatmentPTcalls ita "bra"PTpresses/readsthe wrongpiece ofequipmentPSR says itwasn’t onthe WO. Itwas.Merging - Centercodes don’tmatchYou ask PT todo something,theypretend/claimto do it butdidn’tCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTYou tell acaller we areexperiencing“updates”MandatoryOT emailPT wasretrained in thelast 7 days –anotherretrainingrequestedServererrorCaller won’tgive theirname,repeatsname of PTLVNdeletesyour notePT claims theLV was givinga messagethat it doesn’tgiveYou hadto file aPSRgrievancePT tells youthey’re wearingthe LV Battery isn’t inPT claimsthey’ve nevergotten ahotspot - hasdownloadedPSR asksyou to sendthem extragarmentsPT spends +2minutesexplaining theirissue before youcan ask for theirnamePSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPTreferencesvoicemail,has no ideawhat it saidTechtroubleshootsTE padmessages –PSR finds padsin backwards“Bothbuttons?”Caller saidthey weretold to call#extension,still got TechPT tellsdramatic storyof treatment –there was notreatmentPTcalls ita "bra"PTpresses/readsthe wrongpiece ofequipmentPSR says itwasn’t onthe WO. Itwas.Merging - Centercodes don’tmatchYou ask PT todo something,theypretend/claimto do it butdidn’tCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTYou tell acaller we areexperiencing“updates”MandatoryOT emailPT wasretrained in thelast 7 days –anotherretrainingrequestedServererrorCaller won’tgive theirname,repeatsname of PTLVNdeletesyour notePT claims theLV was givinga messagethat it doesn’tgiveYou hadto file aPSRgrievancePT tells youthey’re wearingthe LV Battery isn’t inPT claimsthey’ve nevergotten ahotspot - hasdownloadedPSR asksyou to sendthem extragarmentsPT spends +2minutesexplaining theirissue before youcan ask for theirnamePSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPTreferencesvoicemail,has no ideawhat it saidTechtroubleshootsTE padmessages –PSR finds padsin backwards

Tech Support 7 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Both buttons?”
  2. Caller said they were told to call #extension, still got Tech
  3. PT tells dramatic story of treatment – there was no treatment
  4. PT calls it a "bra"
  5. PT presses/reads the wrong piece of equipment
  6. PSR says it wasn’t on the WO. It was.
  7. Merging - Center codes don’t match
  8. You ask PT to do something, they pretend/claim to do it but didn’t
  9. Caller reports issue with their LV, gives their info – doesn’t clarify they’re not the PT
  10. You tell a caller we are experiencing “updates”
  11. Mandatory OT email
  12. PT was retrained in the last 7 days – another retraining requested
  13. Server error
  14. Caller won’t give their name, repeats name of PT
  15. LVN deletes your note
  16. PT claims the LV was giving a message that it doesn’t give
  17. You had to file a PSR grievance
  18. PT tells you they’re wearing the LV Battery isn’t in
  19. PT claims they’ve never gotten a hotspot - has downloaded
  20. PSR asks you to send them extra garments
  21. PT spends +2 minutes explaining their issue before you can ask for their name
  22. PSR asked if you’ll replace their follow-up equipment or complete WO
  23. PT references voicemail, has no idea what it said
  24. Tech troubleshoots TE pad messages – PSR finds pads in backwards