PT claims theLV was givinga messagethat it doesn’tgivePTreferencesvoicemail,has no ideawhat it saidCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTYou ask PT todo something,theypretend/claimto do it butdidn’tMandatoryOT emailPT wasretrained in thelast 7 days –anotherretrainingrequestedLVNdeletesyour notePSR asksyou to sendthem extragarmentsPSR says itwasn’t onthe WO. Itwas.TechtroubleshootsTE padmessages –PSR finds padsin backwardsServererrorPSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPTpresses/readsthe wrongpiece ofequipmentPT spends +2minutesexplaining theirissue before youcan ask for theirnameCaller won’tgive theirname,repeatsname of PTPTcalls ita "bra"Caller saidthey weretold to call#extension,still got TechPT tells youthey’re wearingthe LV Battery isn’t inPT claimsthey’ve nevergotten ahotspot - hasdownloadedMerging - Centercodes don’tmatch“Bothbuttons?”You hadto file aPSRgrievanceYou tell acaller we areexperiencing“updates”PT tellsdramatic storyof treatment –there was notreatmentPT claims theLV was givinga messagethat it doesn’tgivePTreferencesvoicemail,has no ideawhat it saidCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTYou ask PT todo something,theypretend/claimto do it butdidn’tMandatoryOT emailPT wasretrained in thelast 7 days –anotherretrainingrequestedLVNdeletesyour notePSR asksyou to sendthem extragarmentsPSR says itwasn’t onthe WO. Itwas.TechtroubleshootsTE padmessages –PSR finds padsin backwardsServererrorPSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOPTpresses/readsthe wrongpiece ofequipmentPT spends +2minutesexplaining theirissue before youcan ask for theirnameCaller won’tgive theirname,repeatsname of PTPTcalls ita "bra"Caller saidthey weretold to call#extension,still got TechPT tells youthey’re wearingthe LV Battery isn’t inPT claimsthey’ve nevergotten ahotspot - hasdownloadedMerging - Centercodes don’tmatch“Bothbuttons?”You hadto file aPSRgrievanceYou tell acaller we areexperiencing“updates”PT tellsdramatic storyof treatment –there was notreatment

Tech Support 7 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PT claims the LV was giving a message that it doesn’t give
  2. PT references voicemail, has no idea what it said
  3. Caller reports issue with their LV, gives their info – doesn’t clarify they’re not the PT
  4. You ask PT to do something, they pretend/claim to do it but didn’t
  5. Mandatory OT email
  6. PT was retrained in the last 7 days – another retraining requested
  7. LVN deletes your note
  8. PSR asks you to send them extra garments
  9. PSR says it wasn’t on the WO. It was.
  10. Tech troubleshoots TE pad messages – PSR finds pads in backwards
  11. Server error
  12. PSR asked if you’ll replace their follow-up equipment or complete WO
  13. PT presses/reads the wrong piece of equipment
  14. PT spends +2 minutes explaining their issue before you can ask for their name
  15. Caller won’t give their name, repeats name of PT
  16. PT calls it a "bra"
  17. Caller said they were told to call #extension, still got Tech
  18. PT tells you they’re wearing the LV Battery isn’t in
  19. PT claims they’ve never gotten a hotspot - has downloaded
  20. Merging - Center codes don’t match
  21. “Both buttons?”
  22. You had to file a PSR grievance
  23. You tell a caller we are experiencing “updates”
  24. PT tells dramatic story of treatment – there was no treatment