TechtroubleshootsTE padmessages –PSR finds padsin backwardsCaller saidthey weretold to call#extension,still got TechLVNdeletesyour noteCaller won’tgive theirname,repeatsname of PTPT claims theLV was givinga messagethat it doesn’tgiveYou hadto file aPSRgrievancePTreferencesvoicemail,has no ideawhat it said“Bothbuttons?”PT tellsdramatic storyof treatment –there was notreatmentServererrorPT tells youthey’re wearingthe LV Battery isn’t inMandatoryOT emailYou tell acaller we areexperiencing“updates”PTcalls ita "bra"PTpresses/readsthe wrongpiece ofequipmentPT spends +2minutesexplaining theirissue before youcan ask for theirnamePT wasretrained in thelast 7 days –anotherretrainingrequestedPSR asksyou to sendthem extragarmentsPT claimsthey’ve nevergotten ahotspot - hasdownloadedCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTPSR says itwasn’t onthe WO. Itwas.Merging - Centercodes don’tmatchPSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOYou ask PT todo something,theypretend/claimto do it butdidn’tTechtroubleshootsTE padmessages –PSR finds padsin backwardsCaller saidthey weretold to call#extension,still got TechLVNdeletesyour noteCaller won’tgive theirname,repeatsname of PTPT claims theLV was givinga messagethat it doesn’tgiveYou hadto file aPSRgrievancePTreferencesvoicemail,has no ideawhat it said“Bothbuttons?”PT tellsdramatic storyof treatment –there was notreatmentServererrorPT tells youthey’re wearingthe LV Battery isn’t inMandatoryOT emailYou tell acaller we areexperiencing“updates”PTcalls ita "bra"PTpresses/readsthe wrongpiece ofequipmentPT spends +2minutesexplaining theirissue before youcan ask for theirnamePT wasretrained in thelast 7 days –anotherretrainingrequestedPSR asksyou to sendthem extragarmentsPT claimsthey’ve nevergotten ahotspot - hasdownloadedCaller reportsissue with theirLV, gives theirinfo – doesn’tclarify they’renot the PTPSR says itwasn’t onthe WO. Itwas.Merging - Centercodes don’tmatchPSR asked ifyou’ll replacetheir follow-upequipment orcomplete WOYou ask PT todo something,theypretend/claimto do it butdidn’t

Tech Support 7 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tech troubleshoots TE pad messages – PSR finds pads in backwards
  2. Caller said they were told to call #extension, still got Tech
  3. LVN deletes your note
  4. Caller won’t give their name, repeats name of PT
  5. PT claims the LV was giving a message that it doesn’t give
  6. You had to file a PSR grievance
  7. PT references voicemail, has no idea what it said
  8. “Both buttons?”
  9. PT tells dramatic story of treatment – there was no treatment
  10. Server error
  11. PT tells you they’re wearing the LV Battery isn’t in
  12. Mandatory OT email
  13. You tell a caller we are experiencing “updates”
  14. PT calls it a "bra"
  15. PT presses/reads the wrong piece of equipment
  16. PT spends +2 minutes explaining their issue before you can ask for their name
  17. PT was retrained in the last 7 days – another retraining requested
  18. PSR asks you to send them extra garments
  19. PT claims they’ve never gotten a hotspot - has downloaded
  20. Caller reports issue with their LV, gives their info – doesn’t clarify they’re not the PT
  21. PSR says it wasn’t on the WO. It was.
  22. Merging - Center codes don’t match
  23. PSR asked if you’ll replace their follow-up equipment or complete WO
  24. You ask PT to do something, they pretend/claim to do it but didn’t