(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Work on a ticket that was already opened.
Get the same customer in the same day
Pick up a call in the last Ten minutes of the day
Transfer a call
Get thanked by a customer
Have a call interrupted
by a phone call/door bell/pet/family member
Get asked how your day is going by a customer
Send a GIF to a coworker
Provide update information for an RMA
Resolve a customer issue in five minute or less
Get a delivery during work hours
Have to restart Five9 during work day
"This is my first time working with this equipment"
Create an RMA
Get startled by an
incoming call
"Can you hear me now?"
Complete a software update to a server
Close 15 tickets in a single day, phone and email together
Realized too late
you should have gone to the R/R before taking the call
Get /
make yourself a cup of coffee after noon
Get up to
stretch your
legs during a call
"I don't work with you equipment often"
Put a customer on mute so you can express frustration
