(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Realized too late
you should have gone to the R/R before taking the call
Close 15 tickets in a single day, phone and email together
Have a call interrupted
by a phone call/door bell/pet/family member
Come back from all breaks and lunch on time
Get the same customer in the same day
Send a GIF to a coworker
"Can you hear me now?"
Work on a ticket that was already opened.
"This is my first time working with this equipment"
"I don't work with you equipment often"
Resolve a customer issue in five minute or less
Complete a software update to a server
Get thanked by a customer
Get up to
stretch your
legs during a call
Transfer a call
Have to restart Five9 during work day
Create an RMA
Provide update information for an RMA
Put a customer on mute so you can express frustration
