(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provide update information for an RMA
Get the same customer in the same day
Get a delivery during work hours
Come back from all breaks and lunch on time
Resolve a customer issue in five minute or less
Put a customer on mute so you can express frustration
Complete a software update to a server
Get startled by an
incoming call
Get thanked by a customer
Pick up a call in the last Ten minutes of the day
Realized too late
you should have gone to the R/R before taking the call
Transfer a call
Have to restart Five9 during work day
Create an RMA
Have a call interrupted
by a phone call/door bell/pet/family member
Work on a ticket that was already opened.
Get /
make yourself a cup of coffee after noon
Close 15 tickets in a single day, phone and email together
Get asked how your day is going by a customer
"I don't work with you equipment often"
"Can you hear me now?"
Send a GIF to a coworker
"This is my first time working with this equipment"
