Used acheerfulvoiceSaid"I hopeyou have agreat day!"Customertold youabout theirweekendTracked yourphone timein ActivityTrackerUsed KMSLighthouseto find ananswerCompleted aDue DateChangeCaseUsed thecustomersnameSaid"HELLO to aco worker inchat"Customersaid youwerehelpfulCustomersaidTFS/LFSis GREAT!Playedthe POPrecordingSaid"I canassist youwith..."Processeda DM formWas puton hold byacustomerUsedpolitephrasesLaughedCalledResolutionsdeskApologizedwhenappropriateRequesteda PIFletterSaid:"Thankyou forcalling"Apologized,showedempathy forthe long holdtimeUpdated acustomersaddress/phonenumberDefused afrustratedcustomerCreated aPay byPhonecaseUsed acheerfulvoiceSaid"I hopeyou have agreat day!"Customertold youabout theirweekendTracked yourphone timein ActivityTrackerUsed KMSLighthouseto find ananswerCompleted aDue DateChangeCaseUsed thecustomersnameSaid"HELLO to aco worker inchat"Customersaid youwerehelpfulCustomersaidTFS/LFSis GREAT!Playedthe POPrecordingSaid"I canassist youwith..."Processeda DM formWas puton hold byacustomerUsedpolitephrasesLaughedCalledResolutionsdeskApologizedwhenappropriateRequesteda PIFletterSaid:"Thankyou forcalling"Apologized,showedempathy forthe long holdtimeUpdated acustomersaddress/phonenumberDefused afrustratedcustomerCreated aPay byPhonecase

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a cheerful voice
  2. Said "I hope you have a great day!"
  3. Customer told you about their weekend
  4. Tracked your phone time in Activity Tracker
  5. Used KMS Lighthouse to find an answer
  6. Completed a Due Date Change Case
  7. Used the customers name
  8. Said "HELLO to a co worker in chat"
  9. Customer said you were helpful
  10. Customer said TFS/LFS is GREAT!
  11. Played the POP recording
  12. Said "I can assist you with..."
  13. Processed a DM form
  14. Was put on hold by a customer
  15. Used polite phrases
  16. Laughed
  17. Called Resolutions desk
  18. Apologized when appropriate
  19. Requested a PIF letter
  20. Said: "Thank you for calling"
  21. Apologized, showed empathy for the long hold time
  22. Updated a customers address/phone number
  23. Defused a frustrated customer
  24. Created a Pay by Phone case