CalledResolutionsdeskCreated aPay byPhonecaseSaid"I hopeyou have agreat day!"Tracked yourphone timein ActivityTrackerProcesseda DM formPlayedthe POPrecordingApologized,showedempathy forthe long holdtimeUsed acheerfulvoiceCustomersaidTFS/LFSis GREAT!Said:"Thankyou forcalling"Customersaid youwerehelpfulUpdated acustomersaddress/phonenumberWas puton hold byacustomerUsed KMSLighthouseto find ananswerApologizedwhenappropriateSaid"I canassist youwith..."LaughedUsedpolitephrasesCustomertold youabout theirweekendRequesteda PIFletterDefused afrustratedcustomerCompleted aDue DateChangeCaseSaid"HELLO to aco worker inchat"Used thecustomersnameCalledResolutionsdeskCreated aPay byPhonecaseSaid"I hopeyou have agreat day!"Tracked yourphone timein ActivityTrackerProcesseda DM formPlayedthe POPrecordingApologized,showedempathy forthe long holdtimeUsed acheerfulvoiceCustomersaidTFS/LFSis GREAT!Said:"Thankyou forcalling"Customersaid youwerehelpfulUpdated acustomersaddress/phonenumberWas puton hold byacustomerUsed KMSLighthouseto find ananswerApologizedwhenappropriateSaid"I canassist youwith..."LaughedUsedpolitephrasesCustomertold youabout theirweekendRequesteda PIFletterDefused afrustratedcustomerCompleted aDue DateChangeCaseSaid"HELLO to aco worker inchat"Used thecustomersname

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called Resolutions desk
  2. Created a Pay by Phone case
  3. Said "I hope you have a great day!"
  4. Tracked your phone time in Activity Tracker
  5. Processed a DM form
  6. Played the POP recording
  7. Apologized, showed empathy for the long hold time
  8. Used a cheerful voice
  9. Customer said TFS/LFS is GREAT!
  10. Said: "Thank you for calling"
  11. Customer said you were helpful
  12. Updated a customers address/phone number
  13. Was put on hold by a customer
  14. Used KMS Lighthouse to find an answer
  15. Apologized when appropriate
  16. Said "I can assist you with..."
  17. Laughed
  18. Used polite phrases
  19. Customer told you about their weekend
  20. Requested a PIF letter
  21. Defused a frustrated customer
  22. Completed a Due Date Change Case
  23. Said "HELLO to a co worker in chat"
  24. Used the customers name