Processeda DM formSaid"I hopeyou have agreat day!"Customertold youabout theirweekendRequesteda PIFletterUsedpolitephrasesTracked yourphone timein ActivityTrackerWas puton hold byacustomerCalledResolutionsdeskUpdated acustomersaddress/phonenumberCustomersaidTFS/LFSis GREAT!LaughedCreated aPay byPhonecaseApologized,showedempathy forthe long holdtimeSaid:"Thankyou forcalling"Said"I canassist youwith..."ApologizedwhenappropriateCompleted aDue DateChangeCaseCustomersaid youwerehelpfulUsed KMSLighthouseto find ananswerUsed acheerfulvoicePlayedthe POPrecordingUsed thecustomersnameSaid"HELLO to aco worker inchat"Defused afrustratedcustomerProcesseda DM formSaid"I hopeyou have agreat day!"Customertold youabout theirweekendRequesteda PIFletterUsedpolitephrasesTracked yourphone timein ActivityTrackerWas puton hold byacustomerCalledResolutionsdeskUpdated acustomersaddress/phonenumberCustomersaidTFS/LFSis GREAT!LaughedCreated aPay byPhonecaseApologized,showedempathy forthe long holdtimeSaid:"Thankyou forcalling"Said"I canassist youwith..."ApologizedwhenappropriateCompleted aDue DateChangeCaseCustomersaid youwerehelpfulUsed KMSLighthouseto find ananswerUsed acheerfulvoicePlayedthe POPrecordingUsed thecustomersnameSaid"HELLO to aco worker inchat"Defused afrustratedcustomer

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Processed a DM form
  2. Said "I hope you have a great day!"
  3. Customer told you about their weekend
  4. Requested a PIF letter
  5. Used polite phrases
  6. Tracked your phone time in Activity Tracker
  7. Was put on hold by a customer
  8. Called Resolutions desk
  9. Updated a customers address/phone number
  10. Customer said TFS/LFS is GREAT!
  11. Laughed
  12. Created a Pay by Phone case
  13. Apologized, showed empathy for the long hold time
  14. Said: "Thank you for calling"
  15. Said "I can assist you with..."
  16. Apologized when appropriate
  17. Completed a Due Date Change Case
  18. Customer said you were helpful
  19. Used KMS Lighthouse to find an answer
  20. Used a cheerful voice
  21. Played the POP recording
  22. Used the customers name
  23. Said "HELLO to a co worker in chat"
  24. Defused a frustrated customer