Said:"Thankyou forcalling"LaughedProcesseda DM formSaid"I canassist youwith..."Updated acustomersaddress/phonenumberPlayedthe POPrecordingSaid"HELLO to aco worker inchat"Used thecustomersnameUsedpolitephrasesWas puton hold byacustomerUsed acheerfulvoiceTracked yourphone timein ActivityTrackerCompleted aDue DateChangeCaseApologized,showedempathy forthe long holdtimeCustomersaidTFS/LFSis GREAT!Customertold youabout theirweekendUsed KMSLighthouseto find ananswerRequesteda PIFletterCustomersaid youwerehelpfulSaid"I hopeyou have agreat day!"CalledResolutionsdeskDefused afrustratedcustomerApologizedwhenappropriateCreated aPay byPhonecaseSaid:"Thankyou forcalling"LaughedProcesseda DM formSaid"I canassist youwith..."Updated acustomersaddress/phonenumberPlayedthe POPrecordingSaid"HELLO to aco worker inchat"Used thecustomersnameUsedpolitephrasesWas puton hold byacustomerUsed acheerfulvoiceTracked yourphone timein ActivityTrackerCompleted aDue DateChangeCaseApologized,showedempathy forthe long holdtimeCustomersaidTFS/LFSis GREAT!Customertold youabout theirweekendUsed KMSLighthouseto find ananswerRequesteda PIFletterCustomersaid youwerehelpfulSaid"I hopeyou have agreat day!"CalledResolutionsdeskDefused afrustratedcustomerApologizedwhenappropriateCreated aPay byPhonecase

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said: "Thank you for calling"
  2. Laughed
  3. Processed a DM form
  4. Said "I can assist you with..."
  5. Updated a customers address/phone number
  6. Played the POP recording
  7. Said "HELLO to a co worker in chat"
  8. Used the customers name
  9. Used polite phrases
  10. Was put on hold by a customer
  11. Used a cheerful voice
  12. Tracked your phone time in Activity Tracker
  13. Completed a Due Date Change Case
  14. Apologized, showed empathy for the long hold time
  15. Customer said TFS/LFS is GREAT!
  16. Customer told you about their weekend
  17. Used KMS Lighthouse to find an answer
  18. Requested a PIF letter
  19. Customer said you were helpful
  20. Said "I hope you have a great day!"
  21. Called Resolutions desk
  22. Defused a frustrated customer
  23. Apologized when appropriate
  24. Created a Pay by Phone case