Called Resolutions desk Created a Pay by Phone case Said "I hope you have a great day!" Tracked your phone time in Activity Tracker Processed a DM form Played the POP recording Apologized, showed empathy for the long hold time Used a cheerful voice Customer said TFS/LFS is GREAT! Said: "Thank you for calling" Customer said you were helpful Updated a customers address/phone number Was put on hold by a customer Used KMS Lighthouse to find an answer Apologized when appropriate Said "I can assist you with..." Laughed Used polite phrases Customer told you about their weekend Requested a PIF letter Defused a frustrated customer Completed a Due Date Change Case Said "HELLO to a co worker in chat" Used the customers name Called Resolutions desk Created a Pay by Phone case Said "I hope you have a great day!" Tracked your phone time in Activity Tracker Processed a DM form Played the POP recording Apologized, showed empathy for the long hold time Used a cheerful voice Customer said TFS/LFS is GREAT! Said: "Thank you for calling" Customer said you were helpful Updated a customers address/phone number Was put on hold by a customer Used KMS Lighthouse to find an answer Apologized when appropriate Said "I can assist you with..." Laughed Used polite phrases Customer told you about their weekend Requested a PIF letter Defused a frustrated customer Completed a Due Date Change Case Said "HELLO to a co worker in chat" Used the customers name
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Called Resolutions desk
Created a Pay by Phone case
Said
"I hope you have a great day!"
Tracked your phone time in Activity Tracker
Processed a DM form
Played the POP recording
Apologized, showed empathy for the long hold time
Used a cheerful voice
Customer said TFS/LFS is GREAT!
Said:
"Thank you for calling"
Customer said you were helpful
Updated a customers address/phone number
Was put on hold by a customer
Used KMS Lighthouse to find an answer
Apologized when appropriate
Said
"I can assist you with..."
Laughed
Used polite phrases
Customer told you about their weekend
Requested a PIF letter
Defused a frustrated customer
Completed a Due Date Change Case
Said
"HELLO to a co worker in chat"
Used the customers name