Said"I canassist youwith..."Said:"Thankyou forcalling"Said"I hopeyou have agreat day!"Customersaid youwerehelpfulUsed acheerfulvoiceUsed KMSLighthouseto find ananswerTracked yourphone timein ActivityTrackerPlayedthe POPrecordingApologizedwhenappropriateCalledResolutionsdeskDefused afrustratedcustomerProcesseda DM formCreated aPay byPhonecaseWas puton hold byacustomerCompleted aDue DateChangeCaseUpdated acustomersaddress/phonenumberLaughedCustomertold youabout theirweekendCustomersaidTFS/LFSis GREAT!Used thecustomersnameSaid"HELLO to aco worker inchat"Requesteda PIFletterApologized,showedempathy forthe long holdtimeUsedpolitephrasesSaid"I canassist youwith..."Said:"Thankyou forcalling"Said"I hopeyou have agreat day!"Customersaid youwerehelpfulUsed acheerfulvoiceUsed KMSLighthouseto find ananswerTracked yourphone timein ActivityTrackerPlayedthe POPrecordingApologizedwhenappropriateCalledResolutionsdeskDefused afrustratedcustomerProcesseda DM formCreated aPay byPhonecaseWas puton hold byacustomerCompleted aDue DateChangeCaseUpdated acustomersaddress/phonenumberLaughedCustomertold youabout theirweekendCustomersaidTFS/LFSis GREAT!Used thecustomersnameSaid"HELLO to aco worker inchat"Requesteda PIFletterApologized,showedempathy forthe long holdtimeUsedpolitephrases

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "I can assist you with..."
  2. Said: "Thank you for calling"
  3. Said "I hope you have a great day!"
  4. Customer said you were helpful
  5. Used a cheerful voice
  6. Used KMS Lighthouse to find an answer
  7. Tracked your phone time in Activity Tracker
  8. Played the POP recording
  9. Apologized when appropriate
  10. Called Resolutions desk
  11. Defused a frustrated customer
  12. Processed a DM form
  13. Created a Pay by Phone case
  14. Was put on hold by a customer
  15. Completed a Due Date Change Case
  16. Updated a customers address/phone number
  17. Laughed
  18. Customer told you about their weekend
  19. Customer said TFS/LFS is GREAT!
  20. Used the customers name
  21. Said "HELLO to a co worker in chat"
  22. Requested a PIF letter
  23. Apologized, showed empathy for the long hold time
  24. Used polite phrases