Customertold youabout theirweekendCustomersaidTFS/LFSis GREAT!Playedthe POPrecordingSaid"I canassist youwith..."CalledResolutionsdeskUsedpolitephrasesApologizedwhenappropriateLaughedUsed KMSLighthouseto find ananswerRequesteda PIFletterTracked yourphone timein ActivityTrackerApologized,showedempathy forthe long holdtimeProcesseda DM formWas puton hold byacustomerSaid:"Thankyou forcalling"Said"I hopeyou have agreat day!"Used acheerfulvoiceUsed thecustomersnameDefused afrustratedcustomerCompleted aDue DateChangeCaseCreated aPay byPhonecaseUpdated acustomersaddress/phonenumberSaid"HELLO to aco worker inchat"Customersaid youwerehelpfulCustomertold youabout theirweekendCustomersaidTFS/LFSis GREAT!Playedthe POPrecordingSaid"I canassist youwith..."CalledResolutionsdeskUsedpolitephrasesApologizedwhenappropriateLaughedUsed KMSLighthouseto find ananswerRequesteda PIFletterTracked yourphone timein ActivityTrackerApologized,showedempathy forthe long holdtimeProcesseda DM formWas puton hold byacustomerSaid:"Thankyou forcalling"Said"I hopeyou have agreat day!"Used acheerfulvoiceUsed thecustomersnameDefused afrustratedcustomerCompleted aDue DateChangeCaseCreated aPay byPhonecaseUpdated acustomersaddress/phonenumberSaid"HELLO to aco worker inchat"Customersaid youwerehelpful

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer told you about their weekend
  2. Customer said TFS/LFS is GREAT!
  3. Played the POP recording
  4. Said "I can assist you with..."
  5. Called Resolutions desk
  6. Used polite phrases
  7. Apologized when appropriate
  8. Laughed
  9. Used KMS Lighthouse to find an answer
  10. Requested a PIF letter
  11. Tracked your phone time in Activity Tracker
  12. Apologized, showed empathy for the long hold time
  13. Processed a DM form
  14. Was put on hold by a customer
  15. Said: "Thank you for calling"
  16. Said "I hope you have a great day!"
  17. Used a cheerful voice
  18. Used the customers name
  19. Defused a frustrated customer
  20. Completed a Due Date Change Case
  21. Created a Pay by Phone case
  22. Updated a customers address/phone number
  23. Said "HELLO to a co worker in chat"
  24. Customer said you were helpful