Used acheerfulvoiceUpdated acustomersaddress/phonenumberApologized,showedempathy forthe long holdtimeCustomersaid youwerehelpfulCreated aPay byPhonecaseUsed KMSLighthouseto find ananswerProcesseda DM formSaid"HELLO to aco worker inchat"Completed aDue DateChangeCaseCalledResolutionsdeskSaid"I canassist youwith..."ApologizedwhenappropriatePlayedthe POPrecordingTracked yourphone timein ActivityTrackerCustomertold youabout theirweekendSaid:"Thankyou forcalling"LaughedRequesteda PIFletterUsedpolitephrasesUsed thecustomersnameDefused afrustratedcustomerWas puton hold byacustomerCustomersaidTFS/LFSis GREAT!Said"I hopeyou have agreat day!"Used acheerfulvoiceUpdated acustomersaddress/phonenumberApologized,showedempathy forthe long holdtimeCustomersaid youwerehelpfulCreated aPay byPhonecaseUsed KMSLighthouseto find ananswerProcesseda DM formSaid"HELLO to aco worker inchat"Completed aDue DateChangeCaseCalledResolutionsdeskSaid"I canassist youwith..."ApologizedwhenappropriatePlayedthe POPrecordingTracked yourphone timein ActivityTrackerCustomertold youabout theirweekendSaid:"Thankyou forcalling"LaughedRequesteda PIFletterUsedpolitephrasesUsed thecustomersnameDefused afrustratedcustomerWas puton hold byacustomerCustomersaidTFS/LFSis GREAT!Said"I hopeyou have agreat day!"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a cheerful voice
  2. Updated a customers address/phone number
  3. Apologized, showed empathy for the long hold time
  4. Customer said you were helpful
  5. Created a Pay by Phone case
  6. Used KMS Lighthouse to find an answer
  7. Processed a DM form
  8. Said "HELLO to a co worker in chat"
  9. Completed a Due Date Change Case
  10. Called Resolutions desk
  11. Said "I can assist you with..."
  12. Apologized when appropriate
  13. Played the POP recording
  14. Tracked your phone time in Activity Tracker
  15. Customer told you about their weekend
  16. Said: "Thank you for calling"
  17. Laughed
  18. Requested a PIF letter
  19. Used polite phrases
  20. Used the customers name
  21. Defused a frustrated customer
  22. Was put on hold by a customer
  23. Customer said TFS/LFS is GREAT!
  24. Said "I hope you have a great day!"