UsedpolitephrasesCalledResolutionsdeskDefused afrustratedcustomerCreated aPay byPhonecaseCustomersaid youwerehelpfulSaid:"Thankyou forcalling"Requesteda PIFletterSaid"I hopeyou have agreat day!"Said"HELLO to aco worker inchat"Customertold youabout theirweekendTracked yourphone timein ActivityTrackerProcesseda DM formCustomersaidTFS/LFSis GREAT!ApologizedwhenappropriateUsed KMSLighthouseto find ananswerLaughedWas puton hold byacustomerUsed acheerfulvoiceUpdated acustomersaddress/phonenumberCompleted aDue DateChangeCaseUsed thecustomersnameSaid"I canassist youwith..."Playedthe POPrecordingApologized,showedempathy forthe long holdtimeUsedpolitephrasesCalledResolutionsdeskDefused afrustratedcustomerCreated aPay byPhonecaseCustomersaid youwerehelpfulSaid:"Thankyou forcalling"Requesteda PIFletterSaid"I hopeyou have agreat day!"Said"HELLO to aco worker inchat"Customertold youabout theirweekendTracked yourphone timein ActivityTrackerProcesseda DM formCustomersaidTFS/LFSis GREAT!ApologizedwhenappropriateUsed KMSLighthouseto find ananswerLaughedWas puton hold byacustomerUsed acheerfulvoiceUpdated acustomersaddress/phonenumberCompleted aDue DateChangeCaseUsed thecustomersnameSaid"I canassist youwith..."Playedthe POPrecordingApologized,showedempathy forthe long holdtime

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Used polite phrases
  2. Called Resolutions desk
  3. Defused a frustrated customer
  4. Created a Pay by Phone case
  5. Customer said you were helpful
  6. Said: "Thank you for calling"
  7. Requested a PIF letter
  8. Said "I hope you have a great day!"
  9. Said "HELLO to a co worker in chat"
  10. Customer told you about their weekend
  11. Tracked your phone time in Activity Tracker
  12. Processed a DM form
  13. Customer said TFS/LFS is GREAT!
  14. Apologized when appropriate
  15. Used KMS Lighthouse to find an answer
  16. Laughed
  17. Was put on hold by a customer
  18. Used a cheerful voice
  19. Updated a customers address/phone number
  20. Completed a Due Date Change Case
  21. Used the customers name
  22. Said "I can assist you with..."
  23. Played the POP recording
  24. Apologized, showed empathy for the long hold time