Said"I hopeyou have agreat day!"Customersaid youwerehelpfulUpdated acustomersaddress/phonenumberCalledResolutionsdeskDefused afrustratedcustomerTracked yourphone timein ActivityTrackerCustomertold youabout theirweekendWas puton hold byacustomerUsed thecustomersnameUsedpolitephrasesPlayedthe POPrecordingCustomersaidTFS/LFSis GREAT!Created aPay byPhonecaseApologized,showedempathy forthe long holdtimeCompleted aDue DateChangeCaseUsed acheerfulvoiceApologizedwhenappropriateSaid:"Thankyou forcalling"LaughedSaid"HELLO to aco worker inchat"Said"I canassist youwith..."Requesteda PIFletterProcesseda DM formUsed KMSLighthouseto find ananswerSaid"I hopeyou have agreat day!"Customersaid youwerehelpfulUpdated acustomersaddress/phonenumberCalledResolutionsdeskDefused afrustratedcustomerTracked yourphone timein ActivityTrackerCustomertold youabout theirweekendWas puton hold byacustomerUsed thecustomersnameUsedpolitephrasesPlayedthe POPrecordingCustomersaidTFS/LFSis GREAT!Created aPay byPhonecaseApologized,showedempathy forthe long holdtimeCompleted aDue DateChangeCaseUsed acheerfulvoiceApologizedwhenappropriateSaid:"Thankyou forcalling"LaughedSaid"HELLO to aco worker inchat"Said"I canassist youwith..."Requesteda PIFletterProcesseda DM formUsed KMSLighthouseto find ananswer

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "I hope you have a great day!"
  2. Customer said you were helpful
  3. Updated a customers address/phone number
  4. Called Resolutions desk
  5. Defused a frustrated customer
  6. Tracked your phone time in Activity Tracker
  7. Customer told you about their weekend
  8. Was put on hold by a customer
  9. Used the customers name
  10. Used polite phrases
  11. Played the POP recording
  12. Customer said TFS/LFS is GREAT!
  13. Created a Pay by Phone case
  14. Apologized, showed empathy for the long hold time
  15. Completed a Due Date Change Case
  16. Used a cheerful voice
  17. Apologized when appropriate
  18. Said: "Thank you for calling"
  19. Laughed
  20. Said "HELLO to a co worker in chat"
  21. Said "I can assist you with..."
  22. Requested a PIF letter
  23. Processed a DM form
  24. Used KMS Lighthouse to find an answer