Was puton hold byacustomerCompleted aDue DateChangeCaseUsed thecustomersnameCustomertold youabout theirweekendSaid:"Thankyou forcalling"Playedthe POPrecordingUsed KMSLighthouseto find ananswerUsedpolitephrasesSaid"HELLO to aco worker inchat"Apologized,showedempathy forthe long holdtimeLaughedSaid"I canassist youwith..."Customersaid youwerehelpfulProcesseda DM formCreated aPay byPhonecaseTracked yourphone timein ActivityTrackerRequesteda PIFletterUpdated acustomersaddress/phonenumberCustomersaidTFS/LFSis GREAT!CalledResolutionsdeskApologizedwhenappropriateDefused afrustratedcustomerUsed acheerfulvoiceSaid"I hopeyou have agreat day!"Was puton hold byacustomerCompleted aDue DateChangeCaseUsed thecustomersnameCustomertold youabout theirweekendSaid:"Thankyou forcalling"Playedthe POPrecordingUsed KMSLighthouseto find ananswerUsedpolitephrasesSaid"HELLO to aco worker inchat"Apologized,showedempathy forthe long holdtimeLaughedSaid"I canassist youwith..."Customersaid youwerehelpfulProcesseda DM formCreated aPay byPhonecaseTracked yourphone timein ActivityTrackerRequesteda PIFletterUpdated acustomersaddress/phonenumberCustomersaidTFS/LFSis GREAT!CalledResolutionsdeskApologizedwhenappropriateDefused afrustratedcustomerUsed acheerfulvoiceSaid"I hopeyou have agreat day!"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Was put on hold by a customer
  2. Completed a Due Date Change Case
  3. Used the customers name
  4. Customer told you about their weekend
  5. Said: "Thank you for calling"
  6. Played the POP recording
  7. Used KMS Lighthouse to find an answer
  8. Used polite phrases
  9. Said "HELLO to a co worker in chat"
  10. Apologized, showed empathy for the long hold time
  11. Laughed
  12. Said "I can assist you with..."
  13. Customer said you were helpful
  14. Processed a DM form
  15. Created a Pay by Phone case
  16. Tracked your phone time in Activity Tracker
  17. Requested a PIF letter
  18. Updated a customers address/phone number
  19. Customer said TFS/LFS is GREAT!
  20. Called Resolutions desk
  21. Apologized when appropriate
  22. Defused a frustrated customer
  23. Used a cheerful voice
  24. Said "I hope you have a great day!"