Customer said TFS/LFS is GREAT! Customer told you about their weekend Laughed Updated a customers address/phone number Used a cheerful voice Called Resolutions desk Played the POP recording Said "I hope you have a great day!" Created a Pay by Phone case Defused a frustrated customer Was put on hold by a customer Tracked your phone time in Activity Tracker Said "I can assist you with..." Used KMS Lighthouse to find an answer Said: "Thank you for calling" Customer said you were helpful Completed a Due Date Change Case Requested a PIF letter Said "HELLO to a co worker in chat" Used the customers name Used polite phrases Processed a DM form Apologized when appropriate Apologized, showed empathy for the long hold time Customer said TFS/LFS is GREAT! Customer told you about their weekend Laughed Updated a customers address/phone number Used a cheerful voice Called Resolutions desk Played the POP recording Said "I hope you have a great day!" Created a Pay by Phone case Defused a frustrated customer Was put on hold by a customer Tracked your phone time in Activity Tracker Said "I can assist you with..." Used KMS Lighthouse to find an answer Said: "Thank you for calling" Customer said you were helpful Completed a Due Date Change Case Requested a PIF letter Said "HELLO to a co worker in chat" Used the customers name Used polite phrases Processed a DM form Apologized when appropriate Apologized, showed empathy for the long hold time
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Customer said TFS/LFS is GREAT!
Customer told you about their weekend
Laughed
Updated a customers address/phone number
Used a cheerful voice
Called Resolutions desk
Played the POP recording
Said
"I hope you have a great day!"
Created a Pay by Phone case
Defused a frustrated customer
Was put on hold by a customer
Tracked your phone time in Activity Tracker
Said
"I can assist you with..."
Used KMS Lighthouse to find an answer
Said:
"Thank you for calling"
Customer said you were helpful
Completed a Due Date Change Case
Requested a PIF letter
Said
"HELLO to a co worker in chat"
Used the customers name
Used polite phrases
Processed a DM form
Apologized when appropriate
Apologized, showed empathy for the long hold time