UsedpolitephrasesUsed acheerfulvoiceUsed KMSLighthouseto find ananswerPlayedthe POPrecordingApologizedwhenappropriateCustomersaidTFS/LFSis GREAT!Updated acustomersaddress/phonenumberCustomertold youabout theirweekendUsed thecustomersnameSaid"I hopeyou have agreat day!"Tracked yourphone timein ActivityTrackerWas puton hold byacustomerCreated aPay byPhonecaseLaughedCustomersaid youwerehelpfulProcesseda DM formSaid"I canassist youwith..."Said"HELLO to aco worker inchat"Completed aDue DateChangeCaseApologized,showedempathy forthe long holdtimeSaid:"Thankyou forcalling"CalledResolutionsdeskRequesteda PIFletterDefused afrustratedcustomerUsedpolitephrasesUsed acheerfulvoiceUsed KMSLighthouseto find ananswerPlayedthe POPrecordingApologizedwhenappropriateCustomersaidTFS/LFSis GREAT!Updated acustomersaddress/phonenumberCustomertold youabout theirweekendUsed thecustomersnameSaid"I hopeyou have agreat day!"Tracked yourphone timein ActivityTrackerWas puton hold byacustomerCreated aPay byPhonecaseLaughedCustomersaid youwerehelpfulProcesseda DM formSaid"I canassist youwith..."Said"HELLO to aco worker inchat"Completed aDue DateChangeCaseApologized,showedempathy forthe long holdtimeSaid:"Thankyou forcalling"CalledResolutionsdeskRequesteda PIFletterDefused afrustratedcustomer

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used polite phrases
  2. Used a cheerful voice
  3. Used KMS Lighthouse to find an answer
  4. Played the POP recording
  5. Apologized when appropriate
  6. Customer said TFS/LFS is GREAT!
  7. Updated a customers address/phone number
  8. Customer told you about their weekend
  9. Used the customers name
  10. Said "I hope you have a great day!"
  11. Tracked your phone time in Activity Tracker
  12. Was put on hold by a customer
  13. Created a Pay by Phone case
  14. Laughed
  15. Customer said you were helpful
  16. Processed a DM form
  17. Said "I can assist you with..."
  18. Said "HELLO to a co worker in chat"
  19. Completed a Due Date Change Case
  20. Apologized, showed empathy for the long hold time
  21. Said: "Thank you for calling"
  22. Called Resolutions desk
  23. Requested a PIF letter
  24. Defused a frustrated customer