UsedpolitephrasesLaughedCustomersaid youwerehelpfulUsed KMSLighthouseto find ananswerSaid"I hopeyou have agreat day!"Said"I canassist youwith..."Updated acustomersaddress/phonenumberPlayedthe POPrecordingUsed thecustomersnameApologized,showedempathy forthe long holdtimeSaid"HELLO to aco worker inchat"ApologizedwhenappropriateCompleted aDue DateChangeCaseCalledResolutionsdeskUsed acheerfulvoiceWas puton hold byacustomerCustomertold youabout theirweekendCreated aPay byPhonecaseSaid:"Thankyou forcalling"Defused afrustratedcustomerProcesseda DM formCustomersaidTFS/LFSis GREAT!Requesteda PIFletterTracked yourphone timein ActivityTrackerUsedpolitephrasesLaughedCustomersaid youwerehelpfulUsed KMSLighthouseto find ananswerSaid"I hopeyou have agreat day!"Said"I canassist youwith..."Updated acustomersaddress/phonenumberPlayedthe POPrecordingUsed thecustomersnameApologized,showedempathy forthe long holdtimeSaid"HELLO to aco worker inchat"ApologizedwhenappropriateCompleted aDue DateChangeCaseCalledResolutionsdeskUsed acheerfulvoiceWas puton hold byacustomerCustomertold youabout theirweekendCreated aPay byPhonecaseSaid:"Thankyou forcalling"Defused afrustratedcustomerProcesseda DM formCustomersaidTFS/LFSis GREAT!Requesteda PIFletterTracked yourphone timein ActivityTracker

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used polite phrases
  2. Laughed
  3. Customer said you were helpful
  4. Used KMS Lighthouse to find an answer
  5. Said "I hope you have a great day!"
  6. Said "I can assist you with..."
  7. Updated a customers address/phone number
  8. Played the POP recording
  9. Used the customers name
  10. Apologized, showed empathy for the long hold time
  11. Said "HELLO to a co worker in chat"
  12. Apologized when appropriate
  13. Completed a Due Date Change Case
  14. Called Resolutions desk
  15. Used a cheerful voice
  16. Was put on hold by a customer
  17. Customer told you about their weekend
  18. Created a Pay by Phone case
  19. Said: "Thank you for calling"
  20. Defused a frustrated customer
  21. Processed a DM form
  22. Customer said TFS/LFS is GREAT!
  23. Requested a PIF letter
  24. Tracked your phone time in Activity Tracker