Said:"Thankyou forcalling"Used acheerfulvoiceSaid"I canassist youwith..."Customertold youabout theirweekendWas puton hold byacustomerUpdated acustomersaddress/phonenumberDefused afrustratedcustomerSaid"I hopeyou have agreat day!"Created aPay byPhonecaseSaid"HELLO to aco worker inchat"CustomersaidTFS/LFSis GREAT!Completed aDue DateChangeCasePlayedthe POPrecordingApologizedwhenappropriateRequesteda PIFletterApologized,showedempathy forthe long holdtimeTracked yourphone timein ActivityTrackerUsedpolitephrasesUsed KMSLighthouseto find ananswerCalledResolutionsdeskUsed thecustomersnameCustomersaid youwerehelpfulLaughedProcesseda DM formSaid:"Thankyou forcalling"Used acheerfulvoiceSaid"I canassist youwith..."Customertold youabout theirweekendWas puton hold byacustomerUpdated acustomersaddress/phonenumberDefused afrustratedcustomerSaid"I hopeyou have agreat day!"Created aPay byPhonecaseSaid"HELLO to aco worker inchat"CustomersaidTFS/LFSis GREAT!Completed aDue DateChangeCasePlayedthe POPrecordingApologizedwhenappropriateRequesteda PIFletterApologized,showedempathy forthe long holdtimeTracked yourphone timein ActivityTrackerUsedpolitephrasesUsed KMSLighthouseto find ananswerCalledResolutionsdeskUsed thecustomersnameCustomersaid youwerehelpfulLaughedProcesseda DM form

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said: "Thank you for calling"
  2. Used a cheerful voice
  3. Said "I can assist you with..."
  4. Customer told you about their weekend
  5. Was put on hold by a customer
  6. Updated a customers address/phone number
  7. Defused a frustrated customer
  8. Said "I hope you have a great day!"
  9. Created a Pay by Phone case
  10. Said "HELLO to a co worker in chat"
  11. Customer said TFS/LFS is GREAT!
  12. Completed a Due Date Change Case
  13. Played the POP recording
  14. Apologized when appropriate
  15. Requested a PIF letter
  16. Apologized, showed empathy for the long hold time
  17. Tracked your phone time in Activity Tracker
  18. Used polite phrases
  19. Used KMS Lighthouse to find an answer
  20. Called Resolutions desk
  21. Used the customers name
  22. Customer said you were helpful
  23. Laughed
  24. Processed a DM form