CustomersaidTFS/LFSis GREAT!Customertold youabout theirweekendLaughedUpdated acustomersaddress/phonenumberUsed acheerfulvoiceCalledResolutionsdeskPlayedthe POPrecordingSaid"I hopeyou have agreat day!"Created aPay byPhonecaseDefused afrustratedcustomerWas puton hold byacustomerTracked yourphone timein ActivityTrackerSaid"I canassist youwith..."Used KMSLighthouseto find ananswerSaid:"Thankyou forcalling"Customersaid youwerehelpfulCompleted aDue DateChangeCaseRequesteda PIFletterSaid"HELLO to aco worker inchat"Used thecustomersnameUsedpolitephrasesProcesseda DM formApologizedwhenappropriateApologized,showedempathy forthe long holdtimeCustomersaidTFS/LFSis GREAT!Customertold youabout theirweekendLaughedUpdated acustomersaddress/phonenumberUsed acheerfulvoiceCalledResolutionsdeskPlayedthe POPrecordingSaid"I hopeyou have agreat day!"Created aPay byPhonecaseDefused afrustratedcustomerWas puton hold byacustomerTracked yourphone timein ActivityTrackerSaid"I canassist youwith..."Used KMSLighthouseto find ananswerSaid:"Thankyou forcalling"Customersaid youwerehelpfulCompleted aDue DateChangeCaseRequesteda PIFletterSaid"HELLO to aco worker inchat"Used thecustomersnameUsedpolitephrasesProcesseda DM formApologizedwhenappropriateApologized,showedempathy forthe long holdtime

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer said TFS/LFS is GREAT!
  2. Customer told you about their weekend
  3. Laughed
  4. Updated a customers address/phone number
  5. Used a cheerful voice
  6. Called Resolutions desk
  7. Played the POP recording
  8. Said "I hope you have a great day!"
  9. Created a Pay by Phone case
  10. Defused a frustrated customer
  11. Was put on hold by a customer
  12. Tracked your phone time in Activity Tracker
  13. Said "I can assist you with..."
  14. Used KMS Lighthouse to find an answer
  15. Said: "Thank you for calling"
  16. Customer said you were helpful
  17. Completed a Due Date Change Case
  18. Requested a PIF letter
  19. Said "HELLO to a co worker in chat"
  20. Used the customers name
  21. Used polite phrases
  22. Processed a DM form
  23. Apologized when appropriate
  24. Apologized, showed empathy for the long hold time