UsedpolitephrasesDefused afrustratedcustomerSaid"I canassist youwith..."Created aPay byPhonecaseUsed acheerfulvoiceCustomertold youabout theirweekendPlayedthe POPrecordingSaid:"Thankyou forcalling"Tracked yourphone timein ActivityTrackerSaid"I hopeyou have agreat day!"Completed aDue DateChangeCaseCalledResolutionsdeskLaughedUpdated acustomersaddress/phonenumberCustomersaidTFS/LFSis GREAT!Apologized,showedempathy forthe long holdtimeWas puton hold byacustomerUsed thecustomersnameSaid"HELLO to aco worker inchat"Processeda DM formCustomersaid youwerehelpfulUsed KMSLighthouseto find ananswerRequesteda PIFletterApologizedwhenappropriateUsedpolitephrasesDefused afrustratedcustomerSaid"I canassist youwith..."Created aPay byPhonecaseUsed acheerfulvoiceCustomertold youabout theirweekendPlayedthe POPrecordingSaid:"Thankyou forcalling"Tracked yourphone timein ActivityTrackerSaid"I hopeyou have agreat day!"Completed aDue DateChangeCaseCalledResolutionsdeskLaughedUpdated acustomersaddress/phonenumberCustomersaidTFS/LFSis GREAT!Apologized,showedempathy forthe long holdtimeWas puton hold byacustomerUsed thecustomersnameSaid"HELLO to aco worker inchat"Processeda DM formCustomersaid youwerehelpfulUsed KMSLighthouseto find ananswerRequesteda PIFletterApologizedwhenappropriate

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used polite phrases
  2. Defused a frustrated customer
  3. Said "I can assist you with..."
  4. Created a Pay by Phone case
  5. Used a cheerful voice
  6. Customer told you about their weekend
  7. Played the POP recording
  8. Said: "Thank you for calling"
  9. Tracked your phone time in Activity Tracker
  10. Said "I hope you have a great day!"
  11. Completed a Due Date Change Case
  12. Called Resolutions desk
  13. Laughed
  14. Updated a customers address/phone number
  15. Customer said TFS/LFS is GREAT!
  16. Apologized, showed empathy for the long hold time
  17. Was put on hold by a customer
  18. Used the customers name
  19. Said "HELLO to a co worker in chat"
  20. Processed a DM form
  21. Customer said you were helpful
  22. Used KMS Lighthouse to find an answer
  23. Requested a PIF letter
  24. Apologized when appropriate