Defused afrustratedcustomerApologizedwhenappropriateSaid"I hopeyou have agreat day!"Tracked yourphone timein ActivityTrackerSaid"I canassist youwith..."Customertold youabout theirweekendUsed acheerfulvoiceLaughedSaid"HELLO to aco worker inchat"Apologized,showedempathy forthe long holdtimeWas puton hold byacustomerSaid:"Thankyou forcalling"Playedthe POPrecordingCustomersaidTFS/LFSis GREAT!Created aPay byPhonecaseUsed thecustomersnameUpdated acustomersaddress/phonenumberProcesseda DM formRequesteda PIFletterCompleted aDue DateChangeCaseUsedpolitephrasesCalledResolutionsdeskUsed KMSLighthouseto find ananswerCustomersaid youwerehelpfulDefused afrustratedcustomerApologizedwhenappropriateSaid"I hopeyou have agreat day!"Tracked yourphone timein ActivityTrackerSaid"I canassist youwith..."Customertold youabout theirweekendUsed acheerfulvoiceLaughedSaid"HELLO to aco worker inchat"Apologized,showedempathy forthe long holdtimeWas puton hold byacustomerSaid:"Thankyou forcalling"Playedthe POPrecordingCustomersaidTFS/LFSis GREAT!Created aPay byPhonecaseUsed thecustomersnameUpdated acustomersaddress/phonenumberProcesseda DM formRequesteda PIFletterCompleted aDue DateChangeCaseUsedpolitephrasesCalledResolutionsdeskUsed KMSLighthouseto find ananswerCustomersaid youwerehelpful

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Defused a frustrated customer
  2. Apologized when appropriate
  3. Said "I hope you have a great day!"
  4. Tracked your phone time in Activity Tracker
  5. Said "I can assist you with..."
  6. Customer told you about their weekend
  7. Used a cheerful voice
  8. Laughed
  9. Said "HELLO to a co worker in chat"
  10. Apologized, showed empathy for the long hold time
  11. Was put on hold by a customer
  12. Said: "Thank you for calling"
  13. Played the POP recording
  14. Customer said TFS/LFS is GREAT!
  15. Created a Pay by Phone case
  16. Used the customers name
  17. Updated a customers address/phone number
  18. Processed a DM form
  19. Requested a PIF letter
  20. Completed a Due Date Change Case
  21. Used polite phrases
  22. Called Resolutions desk
  23. Used KMS Lighthouse to find an answer
  24. Customer said you were helpful