This bingo card has a free space and 24 words: Said: "Thank you for calling", Customer told you about their weekend, Called Resolutions desk, Customer said TFS/LFS is GREAT!, Apologized when appropriate, Used the customers name, Played the POP recording, Updated a customers address/phone number, Used a cheerful voice, Defused a frustrated customer, Created a Pay by Phone case, Said "I hope you have a great day!", Said "I can assist you with...", Said "HELLO to a co worker in chat", Customer said you were helpful, Used KMS Lighthouse to find an answer, Used polite phrases, Apologized, showed empathy for the long hold time, Was put on hold by a customer, Processed a DM form, Laughed, Tracked your phone time in Activity Tracker, Completed a Due Date Change Case and Requested a PIF letter.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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