De-Escalateby: usingactivelsteningWhat agreatteam wehave!ReviewPolicyEM077 forCode Grayin ClinicsHappyThanksgiving!Early identification ofconflict or Code Greypatient makes iteasier to interveneand preventescalation.State: I can seehow upset thismade you and Ithink we canfigure it outtogether.If needed, call911, removepatients/visitorsfrom areaCode Gray:YellingCursingDirect ThreatIndirectThreatUnderstanding howto respond tocombativepatientsand visitorsprotects staff,patients and visitorsfrom injury.MaintainSituationalawarenessMaintainsafety ofstaff andothersTeamwork isessential in aCode GrayresponseDe-Escalateby:RemainingCalm andPoisedDirectthreat:Stay safe,Walk awayYellingCursing Indirectthreat: use basicde-escalationtechniquesCommunicateclearly duringevent. Notify Amberif you feelintimidated orthreatened bya patientGratefulfor ourawesometeam!De-Escalate byworking withperson tofind a solutionfor them.Ask:How canI help?Only onepersontalking toCode GraypersonMaintainpatientsafetyPreventOthers fromgettinginvolvedCode Gray:DisruptiveLoudThreateningFeels unsafeRefusing tocomplyKnowyour rolein a codegrayIf possible,separateCode Graypersonfrom othersDe-Escalateby: usingactivelsteningWhat agreatteam wehave!ReviewPolicyEM077 forCode Grayin ClinicsHappyThanksgiving!Early identification ofconflict or Code Greypatient makes iteasier to interveneand preventescalation.State: I can seehow upset thismade you and Ithink we canfigure it outtogether.If needed, call911, removepatients/visitorsfrom areaCode Gray:YellingCursingDirect ThreatIndirectThreatUnderstanding howto respond tocombativepatientsand visitorsprotects staff,patients and visitorsfrom injury.MaintainSituationalawarenessMaintainsafety ofstaff andothersTeamwork isessential in aCode GrayresponseDe-Escalateby:RemainingCalm andPoisedDirectthreat:Stay safe,Walk awayYellingCursing Indirectthreat: use basicde-escalationtechniquesCommunicateclearly duringevent. Notify Amberif you feelintimidated orthreatened bya patientGratefulfor ourawesometeam!De-Escalate byworking withperson tofind a solutionfor them.Ask:How canI help?Only onepersontalking toCode GraypersonMaintainpatientsafetyPreventOthers fromgettinginvolvedCode Gray:DisruptiveLoudThreateningFeels unsafeRefusing tocomplyKnowyour rolein a codegrayIf possible,separateCode Graypersonfrom others

CODE GRAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-Escalate by: using active lstening
  2. What a great team we have!
  3. Review Policy EM077 for Code Gray in Clinics
  4. Happy Thanksgiving!
  5. Early identification of conflict or Code Grey patient makes it easier to intervene and prevent escalation.
  6. State: I can see how upset this made you and I think we can figure it out together.
  7. If needed, call 911, remove patients/visitors from area
  8. Code Gray: Yelling Cursing Direct Threat Indirect Threat
  9. Understanding how to respond to combative patients and visitors protects staff, patients and visitors from injury.
  10. Maintain Situational awareness
  12. Maintain safety of staff and others
  13. Teamwork is essential in a Code Gray response
  14. De-Escalate by: Remaining Calm and Poised
  16. Direct threat: Stay safe, Walk away
  17. Yelling Cursing Indirect threat: use basic de-escalation techniques
  18. Communicate clearly during event.
  19. Notify Amber if you feel intimidated or threatened by a patient
  21. Grateful for our awesome team!
  22. De-Escalate by working with person to find a solution for them.
  23. Ask: How can I help?
  24. Only one person talking to Code Gray person
  25. Maintain patient safety
  26. Prevent Others from getting involved
  27. Code Gray: Disruptive Loud Threatening Feels unsafe Refusing to comply
  28. Know your role in a code gray
  29. If possible, separate Code Gray person from others