HappyThanksgiving!De-Escalate byworking withperson tofind a solutionfor them.De-Escalateby: usingactivelsteningPreventOthers fromgettinginvolvedMaintainsafety ofstaff andothersNotify Amberif you feelintimidated orthreatened bya patientMaintainpatientsafetyYellingCursing Indirectthreat: use basicde-escalationtechniquesDe-Escalateby:RemainingCalm andPoisedMaintainSituationalawarenessWhat agreatteam wehave!Code Gray:DisruptiveLoudThreateningFeels unsafeRefusing tocomplyDirectthreat:Stay safe,Walk awayKnowyour rolein a codegrayCommunicateclearly duringevent. Gratefulfor ourawesometeam!Understanding howto respond tocombativepatientsand visitorsprotects staff,patients and visitorsfrom injury.Teamwork isessential in aCode GrayresponseAsk:How canI help?State: I can seehow upset thismade you and Ithink we canfigure it outtogether.If needed, call911, removepatients/visitorsfrom areaCode Gray:YellingCursingDirect ThreatIndirectThreatIf possible,separateCode Graypersonfrom othersEarly identification ofconflict or Code Greypatient makes iteasier to interveneand preventescalation.ReviewPolicyEM077 forCode Grayin ClinicsOnly onepersontalking toCode GraypersonHappyThanksgiving!De-Escalate byworking withperson tofind a solutionfor them.De-Escalateby: usingactivelsteningPreventOthers fromgettinginvolvedMaintainsafety ofstaff andothersNotify Amberif you feelintimidated orthreatened bya patientMaintainpatientsafetyYellingCursing Indirectthreat: use basicde-escalationtechniquesDe-Escalateby:RemainingCalm andPoisedMaintainSituationalawarenessWhat agreatteam wehave!Code Gray:DisruptiveLoudThreateningFeels unsafeRefusing tocomplyDirectthreat:Stay safe,Walk awayKnowyour rolein a codegrayCommunicateclearly duringevent. Gratefulfor ourawesometeam!Understanding howto respond tocombativepatientsand visitorsprotects staff,patients and visitorsfrom injury.Teamwork isessential in aCode GrayresponseAsk:How canI help?State: I can seehow upset thismade you and Ithink we canfigure it outtogether.If needed, call911, removepatients/visitorsfrom areaCode Gray:YellingCursingDirect ThreatIndirectThreatIf possible,separateCode Graypersonfrom othersEarly identification ofconflict or Code Greypatient makes iteasier to interveneand preventescalation.ReviewPolicyEM077 forCode Grayin ClinicsOnly onepersontalking toCode Grayperson

CODE GRAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Happy Thanksgiving!
  2. De-Escalate by working with person to find a solution for them.
  3. De-Escalate by: using active lstening
  4. Prevent Others from getting involved
  5. Maintain safety of staff and others
  6. Notify Amber if you feel intimidated or threatened by a patient
  7. Maintain patient safety
  8. Yelling Cursing Indirect threat: use basic de-escalation techniques
  9. De-Escalate by: Remaining Calm and Poised
  10. Maintain Situational awareness
  11. What a great team we have!
  12. Code Gray: Disruptive Loud Threatening Feels unsafe Refusing to comply
  13. Direct threat: Stay safe, Walk away
  14. Know your role in a code gray
  15. Communicate clearly during event.
  16. Grateful for our awesome team!
  17. Understanding how to respond to combative patients and visitors protects staff, patients and visitors from injury.
  18. Teamwork is essential in a Code Gray response
  19. Ask: How can I help?
  20. State: I can see how upset this made you and I think we can figure it out together.
  21. If needed, call 911, remove patients/visitors from area
  22. Code Gray: Yelling Cursing Direct Threat Indirect Threat
  23. If possible, separate Code Gray person from others
  24. Early identification of conflict or Code Grey patient makes it easier to intervene and prevent escalation.
  25. Review Policy EM077 for Code Gray in Clinics
  26. Only one person talking to Code Gray person