(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Communicate
clearly during event.
Understanding how
to respond to
combative
patients
and visitors
protects staff,
patients and visitors from injury.
Maintain patient safety
Early identification of conflict or Code Grey patient makes it easier to intervene and prevent escalation.
State: I can see how upset this made you and I think we can figure it out together.
Yelling
Cursing Indirect threat: use basic de-escalation techniques
Grateful for our awesome team!
De-Escalate by:
Remaining Calm and Poised
Maintain Situational awareness
De-Escalate by: using active lstening
Teamwork is essential in a Code Gray response
If needed, call 911, remove patients/visitors
from area
Prevent Others from getting involved
What a great team we have!
Direct threat: Stay safe, Walk away
Notify Amber if you feel intimidated or
threatened by a patient
Ask: How can I help?
If possible, separate Code Gray person
from others
Only one person talking to Code Gray person
Know your role in a code gray
Maintain safety of staff and others
Review Policy EM077 for Code Gray in Clinics
Code Gray: Disruptive
Loud
Threatening
Feels unsafe
Refusing to comply
Code Gray: Yelling
Cursing
Direct Threat
Indirect Threat
De-Escalate by
working with person to
find a solution for them.
