(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Know your role in a code gray
Only one person talking to Code Gray person
Happy Thanksgiving!
Notify Amber if you feel intimidated or
threatened by a patient
Communicate
clearly during event.
What a great team we have!
Code Gray: Yelling
Cursing
Direct Threat
Indirect Threat
Maintain Situational awareness
Code Gray: Disruptive
Loud
Threatening
Feels unsafe
Refusing to comply
State: I can see how upset this made you and I think we can figure it out together.
Grateful for our awesome team!
Ask: How can I help?
Understanding how
to respond to
combative
patients
and visitors
protects staff,
patients and visitors from injury.
Direct threat: Stay safe, Walk away
Maintain safety of staff and others
Maintain patient safety
De-Escalate by
working with person to
find a solution for them.
De-Escalate by:
Remaining Calm and Poised
If needed, call 911, remove patients/visitors
from area
Yelling
Cursing Indirect threat: use basic de-escalation techniques
De-Escalate by: using active lstening
Review Policy EM077 for Code Gray in Clinics
Early identification of conflict or Code Grey patient makes it easier to intervene and prevent escalation.
If possible, separate Code Gray person
from others
