(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Direct threat: Stay safe, Walk away
Maintain Situational awareness
If needed, call 911, remove patients/visitors
from area
Only one person talking to Code Gray person
Teamwork is essential in a Code Gray response
Grateful for our awesome team!
Early identification of conflict or Code Grey patient makes it easier to intervene and prevent escalation.
State: I can see how upset this made you and I think we can figure it out together.
If possible, separate Code Gray person
from others
Happy Thanksgiving!
Understanding how
to respond to
combative
patients
and visitors
protects staff,
patients and visitors from injury.
Review Policy EM077 for Code Gray in Clinics
Prevent Others from getting involved
Ask: How can I help?
What a great team we have!
Code Gray: Yelling
Cursing
Direct Threat
Indirect Threat
De-Escalate by:
Remaining Calm and Poised
Notify Amber if you feel intimidated or
threatened by a patient
De-Escalate by: using active lstening
Code Gray: Disruptive
Loud
Threatening
Feels unsafe
Refusing to comply
Maintain safety of staff and others
Maintain patient safety
Know your role in a code gray
Communicate
clearly during event.
De-Escalate by
working with person to
find a solution for them.
Yelling
Cursing Indirect threat: use basic de-escalation techniques
